Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,335 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,335 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
Sort by
July 20, 2025
Jim Ellis small George GMC dealership is the best GM dealer in the Southeast. I will not buy my car from any other dealership. Their sales and service are amazing! dealer in the Southeast. I will not buy my car from any other dealership. Their sales and service are amazing! More
by RANDYWADE
Verified Customer
July 20, 2025
I was treated very fairly. Everybody was very considerate. They took my appointment the same day. Everybody was very considerate. They took my appointment the same day. More
by cmeeksatl
Employees Worked With
July 20, 2025
Waited two weeks for a part that was suppose to be there on the schedule maintenance day and wasn’t informed it wasn’t there until I showed up after taking a day off and wasting my time. Great start to more on the schedule maintenance day and wasn’t informed it wasn’t there until I showed up after taking a day off and wasting my time. Great start to more expectations. More
by Road Warrior
Employees Worked With
July 19, 2025
Had my truck for 9 days in the month of June. They had it for the rest for multiple issues. After first repair, I get the truck back and have to bring it back 3 days later. 3 week wait, I fin They had it for the rest for multiple issues. After first repair, I get the truck back and have to bring it back 3 days later. 3 week wait, I finally get the truck back to find a puddle of coolant in my garage. Waiting now to see if it is a leak or if the mechanic made a mess while filling it and didn’t clean it up. Either way, really frustrating. My initial frustration is with GM and how they don’t truly fix issues when they know they have a problem. My current frustration is with Jim Ellis and their workmanship during the repair. More
by rhino5
Employees Worked With
July 19, 2025
That was a good experience with you guys. First time but I was so impressed with the excellent service you provided. I think I will stick on service my car with you. First time but I was so impressed with the excellent service you provided. I think I will stick on service my car with you. More
by KIWONGE.KATAKO
Employees Worked With
July 18, 2025
Tom did a great job getting me in and out and getting me a loaner. a loaner. More
by Johnbaileypbg
Employees Worked With
July 17, 2025
The experience was hassle free, with no guesswork or waste of my time. Having my vehicle serviced here, is always a breeze. waste of my time. Having my vehicle serviced here, is always a breeze. More
by jyteasley
Employees Worked With
July 14, 2025
I always have great service at this location and they have a very knowledgeable staff. have a very knowledgeable staff. More
by WBROWN16
Employees Worked With
July 12, 2025
Been her multiple times with my vehicles. Every time they want to charge me anywhere from 6k to 14k for services that are recommended. I am also talked down to as if I am an idiot. Will st Every time they want to charge me anywhere from 6k to 14k for services that are recommended. I am also talked down to as if I am an idiot. Will stop buying GMC because of their service and warranty options moving forward. More
by JINSTALL
Employees Worked With
July 07, 2025
Work was done as requested. The inspection video received was very impressive and appreciated. The waiting room is clean and comfortable. The inspection video received was very impressive and appreciated. The waiting room is clean and comfortable. More
by Zebra433
Employees Worked With
