Jim Ellis Buick GMC Mall of GA - Service Center

The service team is friendly and quick. They listen well and are invested in helping to resolve an issue as quickly as possible. They listen well and are invested in helping to resolve an issue as quickly as possible. More

First one to welcome me which is nice and was very attentive to my needs and was willing to help. Great experience. attentive to my needs and was willing to help. Great experience. More

Everyone was kind, attentive, and informative. Tom and Nick took great care of me. I know my car is in careful hands when I come to this dealership for a service. Tom and Nick took great care of me. I know my car is in careful hands when I come to this dealership for a service. More

My experience today was extremely disappointing. The service was horrible, especially from Tom Floystrop, who displayed extremely discriminatory and humiliating behavior towards me and my dad. His a The service was horrible, especially from Tom Floystrop, who displayed extremely discriminatory and humiliating behavior towards me and my dad. His attitude was extremely unprofessional and disrespectful throughout the entire process. I will not be returning and I strongly do not recommend Tom Floystrop. He should not be in a customer facing position displaying this type of behavior. More

I was very pleased with the service operation. I was able to get an immediate appointment for service and it was done efficiently at a reasonable price. I was able to get an immediate appointment for service and it was done efficiently at a reasonable price. More

Great bunch of people very courteous and very helpful , yes I would recommend them to anyone yes I would recommend them to anyone More

James helped us out a lot we were having trunk problems and couldn't get it fixed by anyone else he did it in a day thank you again was greatly appreciated and couldn't get it fixed by anyone else he did it in a day thank you again was greatly appreciated More

I wish that someone would greet customers at the door when walking in to the service area! . No one spoke to me at all! I just stood waiting to see who I could get to see me! I finally said something! when walking in to the service area! . No one spoke to me at all! I just stood waiting to see who I could get to see me! I finally said something! I was very disappointed! It felt like no one wanted to help me at all!! There were plenty of clerks too! A long time ago when I've been there someone came right up.. not any more!! More

Came in for the first time, in and out. The requested work was done, no surprises and over delivered on the completion time. I wouldn’t hesitate to come back. The requested work was done, no surprises and over delivered on the completion time. I wouldn’t hesitate to come back. More

I stroll in the parking lot. Chris came directly out. It was probably right at seven. He listened to what I had to say. We went on a test ride. He and the finance manager stayed Chris came directly out. It was probably right at seven. He listened to what I had to say. We went on a test ride. He and the finance manager stayed till 930 that night and close a very good deal for me since then they have followed up with items. They said they would take care of. I bought a lot of cars and trucks in my days and I have never ever. I've referred to friends already More