Ken Ganley Ford Parma - Service Center

Your service man that helped me was awesome and checked for everything that I ask him to look for. When my truck was ready another service rep step in for my first one to keep me from unnecessarily waiting for everything that I ask him to look for. When my truck was ready another service rep step in for my first one to keep me from unnecessarily waiting do to the first one being in the.middle of something by the time I got back to the service area. Great team work by both men. More

Hope they have same dealer customer relations that previous owners projected and or I observed. Since no other area is available I want to state a complaint. While waiting a photographer was taking nu previous owners projected and or I observed. Since no other area is available I want to state a complaint. While waiting a photographer was taking numerous photographs of an automobile in the waiting area often I think were duplicates. He kept moving the furniture around that one associate questioned if a hurricane came through. This should have been done during off hours. If these were to be perfect pictures he should have had the TV turned off and not have glare on car. I’m sure others thought this was disruptive. When paying for service I mentioned this and she agreed and would follow up to someone in charge. More

Every one was very nice. They were very fast with the service. I will buy my next car from Ganley ford Parma! They were very fast with the service. I will buy my next car from Ganley ford Parma! More

Alicia was my service advisor. She treated me like a friend not just a customer . She kept me aware of any issues and called immediately when my vehicle was ready. Great job ! She She treated me like a friend not just a customer . She kept me aware of any issues and called immediately when my vehicle was ready. Great job ! She will be my contact when necessary. More

I think just under 2. 5 hours for a routine oil change and changing a fog light bulb was a little too long to wait. 5 hours for a routine oil change and changing a fog light bulb was a little too long to wait. More

Fixed an issue with my radio that I’ve had for sometime. Service department very accommodating & informative. Service department very accommodating & informative. More

Alicia was great from beginning to end. She got me in & out within a few days due to me being a tow in instead of scheduled appointment. All staff were great! She got me in & out within a few days due to me being a tow in instead of scheduled appointment. All staff were great! More

Terrible. Never addressed the issues we bought our vehicle in for. Waste of our time Never addressed the issues we bought our vehicle in for. Waste of our time More

My service guy didn't seem to have any care for me or my Bronco. He made me feel like I was a problem. He always interrupted me and ended our conversation. I was just about to show him the seat belt a Bronco. He made me feel like I was a problem. He always interrupted me and ended our conversation. I was just about to show him the seat belt and how it didn't retract, his words were "there all like that". He didn't even look at the belt. I know that the cost for what I had done was not even 15min of work. One of his best comments was "what do you expect, your at the dealership ". More

Completed all my repairs efficiently and superbly. The service department treated me with respect and answered all my questions. The service department treated me with respect and answered all my questions. More