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Klaben Ford Lincoln

Kent, OH

5.0
14,702 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,702 reviews

April 11, 2017

Always great service at Klaben We have purchased eight cars from Chris Moldas at Klaben over the past 14 years, and we keep coming back because of the great service and wonderful st More

by Cher132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2017

Easy to work with Sales were friendly and easy to work with. It is a nice environment and not the usual hassle to buy a car. Everyone including other sales were frien More

by tpascarella
Recommend Dealer
Yes
Employees Worked With
Dave Mott, Terry Colbert
April 11, 2017

Poor customer service I have been taking my car there for the last 2 years for service at the Quick Lane. I stopped in today to get an oil change but the service advisor wa More

by GARY.SCHARENBROCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Perkins
Apr 11, 2017 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your recent experience at Quick Lane and for taking the time to speak with me via phone regarding the details of your visit. I sincerely apologize for failing to deliver the level of service you expect and deserve. Our words and actions were unacceptable. We failed. No excuses! Be assured that your comments and feedback are very important to the entire team. First, we owe it to you to make things right. Then, we’re responsible for using the information we gather in a constructive manner to counsel and coach our team members toward continuous improvement. Because I know we have the right people with the right intentions and the ability to do better, this situation is especially disappointing and frustrating to me personally. Your business and satisfaction are equally important to the Quick Lane Team. On behalf of our Team, I truly appreciate you allowing us the opportunity to regain your confidence and trust with your future service needs. Thank you. I remain at your service. Patrick Sandy, Quick Lane Manager. 330.593.6800.

April 11, 2017

Excellent... Couldn't Be Better! The staff at your facility is the best I've seen in a car dealership. The waiting area is comfortable, well supplied with beverages snacks and enterta More

by DIANE.WELLMAN54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Nemeth
April 10, 2017

Always excellent service at Klaben! We purchase and service all of our vehicles at Klaben Ford, and have done so for 20 years. The service writers (Joe and Mona) are the best, and our v More

by TaylorMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duane Taylor
April 10, 2017

friendly fast service Mona is very friendly, efficient and polite . Keeps me informed of what is going on with my car. woun't go any place else . Buddy who sold me my car More

by KEZ812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2017

New car for 16 year old daughter This was our first time visiting Kalben Frod in Kent. My father buys all his cars from them so I decided to see if they could help us find a used car More

by liechty. laurie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Peters
April 10, 2017

Very happy with my klaben experience I cant say enough about how Happy I am with my choice to go to Klaben, not only did I get exactly what I wanted in my SUV but I got the greatest sales More

by DOLPHI6049
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eben Wicks
April 10, 2017

Great, great service Incredible service from Klaben. Everyone was friendly and easy to work with leasing my Ford Explorer. Kenny and Doug were extremely helpful and pers More

by Lucas5055
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Carter, Kenny King
April 09, 2017

Will return with future vehicle needs Great experience at klaben Ford! Made a bad situation great, and helped me find a great car I can depend on! Tim, Nate, and Gilbert really care for More

by Kskala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Perrin, Nate Bryant, Stephanie Slomberg, Tim Casto
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