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Klaben Ford Lincoln

Kent, OH

5.0
14,809 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,809 reviews

March 22, 2024

Had an issue with loose antenna. Service manager, service rep and technician were able to rectify the situation equitably. More

by JBARTLETT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2024

In the end all worked out. They had our call for 26 days. We are happy with the outcome More

by jdebold52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and for positive marks left. We ask for our customers insight because it means a great deal to us. It allows us to know where we are succeeding and provides us with take aways in areas needing reflected on for improvement. Although a 4 star rating means we did well, it also says we could have done some things better. We share all of this with our entire team and utilize it for counselling, coaching, celebrating, and in some cases process evaluation. All of this helps us as we continuously work towards improving our guests experiences and delivering the level of service they deserve. I apologize for the length of time we kept your vehicle during your recent visit and empathize with your disappointment as a result, no excuses. We have reviewed and discussed some of the delays and how we could have been more efficient in resolving your repair concerns. We appreciate your loyalty and look forward to serving you in the future as we continue working hard to maintain our relationship and restore your full confidence in us. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

March 22, 2024

I can't say enough good about this dealership! Awesome people that care about customers! Answers all your questions and is there to help any time you need them! A+++++ More

by cpinkerton1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Crowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2024

I’m always pleased with how I am treated at Klaben. As soon as you pull in to the service area, you are greeted immediately and started on the service process. More

by JBARTLETT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2024

Kim Wolfram was our service advisor and did a wonderful job keeping us informed. We can always trust Klaben. More

by Billwills1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2024

I had an easy and amazing experience purchasing my vehicle thanks to Louis Polos, who is an amazing sales representative. Thank you and your team so much for everything you did for me, especially maki More

by Eminaposkovic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2024

mona is my service advisor. She always does a great job taking care of my car. More

by Summerknights95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2024

Louis was the best sales rep, very helpful and knowledgeable when we bought our Bronco! At Klaben. We would definetly return to him when purchasing another vehicle. More

by Andie4873
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2024

Chris was very helpful when I was shopping for a Ford Lighting. He was knowledgeable about the product and had first hand knowledge of EVs to help answer my questions. He worked around my schedule and s More

by Mhryb823
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2024

Shelby away does a good job. This is our second time here and the dealership helps with all our needs. More

by CHRISTOPHERLPARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
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