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Klaben Ford Lincoln

Kent, OH

5.0
14,814 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,814 reviews

February 17, 2025

This is my second purchase here at klaben with Mike Cooney and I always have the best experience and highly recommend him!! I give a 5 star service 🌟 More

by amhelton02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2025

Poor customer service. I may not come back again because of poor call backs snd More

by Lynharrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe French
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Klaben Ford Lincoln responded

Good evening Lyn, This is Sean Bradford from Klaben Ford Lincoln. Thank you for taking the time to provide your honest feedback. I apologize you were left feeling anything short of completely satisfied with every aspect of your experiences with us. We share your feedback with the entire team and use it internally in coaching and counselling sessions helping us improve the level of service we provide for our guests. The feedback you gave us is disturbing and definitely raises question to the impression you were left with as a result of your recent visit. Our goal in every situation is to do the right thing for the right reason, every time, putting the customer first. After reading your comments a couple times it was clear we failed in our communication and ultimately let you down in the process, no excuses. Might I have a few more minutes of your time to personally apologize and gain additional valuable insight? Thank you again for your feedback. I look forward to speaking with you soon, finding a way to make right this situation we created, and working towards restoring your trust and confidence in us. Sean Bradford - (216)337-1005 - sbradford@klaben.com

February 17, 2025

Luke and Klaben offered exceptional customer service. They were easy to work with! I recommend them for your next vehicle purchase. More

by Jacinda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

very good place to buy, and people to work with. very happy with the whole experience More

by ddengate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JC Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

It was all around a great experience. John was great! We didn’t wast time. More

by LAZZSSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Churpek
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

Mona is always very good she gets me in and out in a timely fashion More

by bill425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

Klaben did the repair work promptly and, so far, correctly, within a reasonable time as estimated. More

by cjmallinesq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11+ years now. Hig More

by fairyrain826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sigmund
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

I really appreciate Anthony. He went above and beyond to make sure the job was done well and that I was 100% satisfied. Thank you, Anthony! I also appreciate the service managers More

by Jknlk2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

Had a great experience with Gragg, Tim and Jennifer! All three are very nice, personable and professional. They all knew their jobs very well. There was absolutely no pressure from any of them. Like More

by Judy M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gragg Adkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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