Klaben Ford Lincoln

I cannot say enough good things about Doug Carter! Not only is he kind, understanding & humorous, he took the time to understand our specific situation & was able to work it out so we could purchase 2 veh only is he kind, understanding & humorous, he took the time to understand our specific situation & was able to work it out so we could purchase 2 vehicles from him in the same day, with “not the best” credit! My husband & I plan to purchase all of our future vehicles from Doug. And we will be telling others about him! More

Awesome service! Roscoe W. has been and outstanding salesman and is the reason I keep returning to Klaben! He is always willing to go the extra mile to make his custo Roscoe W. has been and outstanding salesman and is the reason I keep returning to Klaben! He is always willing to go the extra mile to make his customers happy. Thank you Roscoe! More

Easy to work with. Excellent experience. We have purchased several vehicles from this dealership and are extremely satisfied with the process. There service department is great to work with We have purchased several vehicles from this dealership and are extremely satisfied with the process. There service department is great to work with. We have had body work done and it has always been excellent. More

Great experience If I could give 10 stars I would. Mike and Jen were awesome! They could not have made the experience any easier for me. Best experience I’ve ever had If I could give 10 stars I would. Mike and Jen were awesome! They could not have made the experience any easier for me. Best experience I’ve ever had at a dealership. More

Lease is up Time for a new lease we needed to down size are payment(4 kids in collage next year) Chris Moldas found us a great fusion, and Terry Colbert and Mr Kl Time for a new lease we needed to down size are payment(4 kids in collage next year) Chris Moldas found us a great fusion, and Terry Colbert and Mr Klaben gave us a great deal to lower our payment. The best dealership around the treat you like family. More

THANK YOU Klaben for the second chance! I took a chance and reached out to Doug Carter with little confidence that I would be able to get out of my current high interest auto loan. When I ex I took a chance and reached out to Doug Carter with little confidence that I would be able to get out of my current high interest auto loan. When I explained less than my ideal situation, Doug, without hesitation, assured me that he would be able to help. I called him and we talked about what I would be looking for in my next vehicle. He quickly got to work and only had to send me 2 pictures before I made my decision. Once I gave him the go ahead, he got right to work, along with his Sales Manager, Tim Casto. Shortly after, I received a call that it was a done deal! My husband and I made the hour drive to the dealership, excited to see "my car" in person. It was ready and waiting in the garage when I pulled in. Freshly washed, cleaned and ready to go. I took it for a quick spin and fell in love! I was introduced to Denise Alcorn to complete the final paperwork. She was knowledgeable, thorough, and very personable. She answered each and every question I had to make sure that I was comfortable before I left. My experience at Klaben was one that I could never have imagined. To Mr. Klaben...thank you for the AMAZING staff that go out of their way to make customers feel welcome, important, and at ease with a process that is usually very stressful. Before I left, I asked Doug if I could give him a hug, and without hesitation, he said yes (he must get this request from a lot of his customers!) He seemed as genuinely excited as I was. Doug--Thank you for the second chance and for a car that I absolutely love! More

6 car and counting 6th car and counting, 5 of them being leases. So far so good. Chris Moldas is great, makes the process easy and my wife, him, & I provide some good la 6th car and counting, 5 of them being leases. So far so good. Chris Moldas is great, makes the process easy and my wife, him, & I provide some good laughs during the process. More

Raptor purchase Great experience. Comfortable , easy going, just a great group of people. My Raptor was fueled, clean and ready to go. Tyler did a fantastic job thru Great experience. Comfortable , easy going, just a great group of people. My Raptor was fueled, clean and ready to go. Tyler did a fantastic job thru the entire purchase process. More

Klaben's Committment to Individual Care Beyond Car Sales I sincerely wish that there were more than five stars that I could use to rate the Klaben team. I am a widow who experienced some serious financial p I sincerely wish that there were more than five stars that I could use to rate the Klaben team. I am a widow who experienced some serious financial problems after my husband died in 2014, and I was terrified at the thought of having to go and search for a car recently. It was recommended that I speak with Mr. Doug Carter at Klaben. I first contacted Doug via telephone in the late evening and surprisingly he answered...even though he was traveling in Columbus. I was immediately drawn to Doug's high energy and sincerity in his voice when he said..."we are going to do everything we can to help you". Doug and I connected a few days later via phone and text messages. Not more than a few hours after our initial call, Doug texted me a picture of "my car". I was incredulous and still did not believe it. I went to the dealership that evening and was greeted at the door by Doug with a big smile an warm welcoming hug. It was the first time in 40 years that I have EVER received such a warm welcome from a car dealership!!! Doug immediately let me take a test drive in "my car" and within about 1.5 hours...IT REALLY BECAME "MY CAR". This was made possible by Mr. Klaben, Doug, and Jen in Finance. I began to cry upon the realization that these three amazing and kind individuals took an interest in me as a person and gave me a chance to travel in a safe vehicle and improve my credit...even in the midst of filing for Chapter 13 bankruptcy. When I first walked in the door at Klaben I personally felt embarrassed and ashamed, but the sincere welcome and support from Doug, Jen, and Mr. Klaben (who made it all possible) lifted my spirits, eliminated my doubts, and made me feel highly respected and valued. There are truly no words that can express my gratitude to the Klaben team. When I drove home in my new car that evening, my seventeen (17) year old daughter excitedly ran to the car, we both cried in disbelief, and we thanked God for blessing us with the "Klaben customer service experience ...wherein they have a SINCERE COMMITMENT TO CARE (for individuals) that goes far beyond a concentration on car sales. Thank you Mr. Klaben, Doug, and Jen. Happy Holidays!!! Sincerely, Your Forever Customer Mary V. Scott More

New Truck purchase. Great Experience working with Klaben ford. Everything was very timely, and met my expectations. There was no pressure to do anything I was not inter Great Experience working with Klaben ford. Everything was very timely, and met my expectations. There was no pressure to do anything I was not interested in and the staff was very friendly. More