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Klaben Ford Lincoln of Warren - Service Center
Warren, OH
985 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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985 Reviews of Klaben Ford Lincoln of Warren - Service Center
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March 29, 2024
For 50 years I've purchased my vehicles from Klaben Ford-Lincoln, in Warren, OH. I’ve also taken my cars there for bodywork and servicing. However, in the early part of March, 2024, my Lincoln was Ford-Lincoln, in Warren, OH. I’ve also taken my cars there for bodywork and servicing. However, in the early part of March, 2024, my Lincoln was involved in a hit-and-run accident, in which damage was done to the passenger side and front fascia of my Lincoln MKS. I set an appointment with Klaben Ford-Lincoln, and Michael checked the damage done to my car. As he surveyed the damage on my Lincoln, he pointed out parts that were going to need replaced, like one of my door panels and a couple other items. When he was done, I asked him, “Would it be possible to take the door panel off to fix?”, and Michael told me “No”, it would need replaced.” Apparently, after he talked to a representative at Grange Ins. Co., he sent me my estimate by email. As I looked it over, it included almost exclusively labor charges, paint and a couple parts that were not expensive. They were looking at 57 hours of labor including painting and less than $50.00 in actual Lincoln parts. Thinking that Klaben would do what was right, I went forward with the deal. I asked Michael how many days they would take for the repair and after looking over all the work that would be required, he told me, two weeks. I dropped my Lincoln off March 18. I was called by Michael March 26, telling me my Lincoln was done. So, in actuality it only took five or six days. On Wednesday, March 27, I went to Klaben Ford-Lincoln's body shop to get my car. I would love to say that the work done was terrific, but, not surprisingly, I was looking at a wavy door panel. I guess that was the best they could hammer out the dents. I’ll just have to live with it. The best part of the deal, I still had to pay my $500 deductible. I probably could have taken my car to Joe Shmoe's Body Shop, and had the same work done for not too much more than the $500.00. So, just like everything else in the country, everything costs more, and what you get in return...well, I won't say it. I’m currently looking up Joe Shmoe’s Body Shop phone number for the next time. Maybe he sells and fixes cars too. More
by WBTAYLOR73
Verified CustomerEmployees Worked With
Helpful March 29, 2024
They have the best mechanics employed there. They do a great job and they are fast. My car never lets me down with them taking care of my cars mechanical maintenance. They do a great job and they are fast. My car never lets me down with them taking care of my cars mechanical maintenance. More
by MRM
March 28, 2024
Gave me help finding my next truck. The team was super and made me feel at home. This is the second truck I have bought here and both were easy and seamless. I have been dealing with Jo The team was super and made me feel at home. This is the second truck I have bought here and both were easy and seamless. I have been dealing with John and the shop here for the past 12 years. They are always ready to help and do so without complaint. Great experience. More
by BIFF9293
Employees Worked With
Other Employees :
Jim Mahoney
March 18, 2024
John was very kind, patient and informative with the service needed for my 2008 Escape. He showed genuine concern and consideration. I will definitely have any future service needed on my Escape. Thank service needed for my 2008 Escape. He showed genuine concern and consideration. I will definitely have any future service needed on my Escape. Thank You John. More
by Ginicoby
Employees Worked With
March 18, 2024
I have been going to Klaben for over thirty years. Wouldn’t go anywhere else. They are straightforward and pleasant to work with. Mike Urbania has sold me many cars. I trust him Wouldn’t go anywhere else. They are straightforward and pleasant to work with. Mike Urbania has sold me many cars. I trust him More
by JUNEDRENNEN
March 12, 2024
Fast efficient courteous and informative could not ask for more from my visit. In and out in about 30 minutes for more from my visit. In and out in about 30 minutes More
by Tlr
Employees Worked With
March 11, 2024
The men in the service department Scott,Jeff and Bill are the best they are why I own a Ford. the best they are why I own a Ford. More
by MSKINC91
Employees Worked With
Other Employees :
M. Jason Craft
February 20, 2024
Klaben is number one in our book for friendliness, professional and respectful service. A five star dealership ! professional and respectful service. A five star dealership ! More
by HARSAL7@aol.com
Employees Worked With
February 16, 2024
My service was great and the service person was very professional and respectful!. Also was done quickly! professional and respectful!. Also was done quickly! More
by KLPO5
Employees Worked With
Other Employees :
M. Jason Craft
