Mercedes-Benz of Annapolis

Had a great experience from start to finish with the entire staff. Derek and Rori were very helpful through the selling process, closing out with Larry and the registration/paperwork to close the trans entire staff. Derek and Rori were very helpful through the selling process, closing out with Larry and the registration/paperwork to close the transaction. Very professional team! More

I had the pleasure of doing business with Darnel Bowens while purchasing my Mercedes A Class 220. Darnel made the entire purchasing event easy and offered me a fair deal on my trade . I also want to recogn while purchasing my Mercedes A Class 220. Darnel made the entire purchasing event easy and offered me a fair deal on my trade . I also want to recognize Larry Cash the business manager who made sure I was able to secure a loan at a lower APR compared to other loan offers. Overall I enjoyed the few hours spent while closing the deal and feel very pleased with my purchase. More

We had a great experience overall purchasing a vehicle from MB Annapolis - and the customer service, responsiveness and expertise provided by Darnell Bowens was first rate from beginning to end. We test from MB Annapolis - and the customer service, responsiveness and expertise provided by Darnell Bowens was first rate from beginning to end. We test drove two vehicles on two separate days - and in both cases the cars were ready to go upon arrival. Darnell's knowledge of the car and all its tech features was apparent from the get-go - and once we decided we wanted to purchase, Darnell was very helpful in finding a specific vehicle that met our specs so to speak. I would add that Darnell and management were very non "salesy" in their approach in that we never felt any of the pressure you often feel during the car buying process - this was very much appreciated! More

Mr. Darrell Gough at Mercedes-Benz of Annapolis was an incredible educator and salesman. Thanks incredible educator and salesman. Thanks More

Service was outstanding He help me set up the apps for my Mercedes-Benz I would recommend him to anybody Mercedes-Benz I would recommend him to anybody More

My experience with Mercedes was excellent, my sales representative went above and beyond to satisfy representative went above and beyond to satisfy More

Excellent Customer Service! From the moment we walked inside, the staff warmly greeted us and escorted us to our sales manager. The entire process was a wonderful experience. D From the moment we walked inside, the staff warmly greeted us and escorted us to our sales manager. The entire process was a wonderful experience. Darnell Bowens is a very personable and knowledgeable sales associate. He responded to our many questions and kept us informed throughout the process. When our car arrived, Mr. Bowens was equally excited about our purchase and took the time to explain all the car's features and functionalities in detail. The most impressive stage of the process was meeting with Mr. Larry Cash, the finance manager. Mr. Cash's good nature and engaging personality made us comfortable discussing the financing. Mr. Cash is a financial expert who enjoys his job and takes pride in providing exceptional customer service to his clients. Overall, purchasing a Mercedes car from Annapolis was the best experience for my husband and me. THANK YOU! More

Always a wonderful experience. So professional and Alex has been helping me for years. He always keeps me informed. Can say enough great things! So professional and Alex has been helping me for years. He always keeps me informed. Can say enough great things! More

My wife and I have purchased several Mercedes at various dealers in the Washington DC metro area, but the care and attention we got from Darnell Bowens at Mercedes of Annapolis was the very best by far. D dealers in the Washington DC metro area, but the care and attention we got from Darnell Bowens at Mercedes of Annapolis was the very best by far. Darnell was pleasant and straight forward in every respect offering different perspectives on the cars in stock and ultimately working with Sales Manager Dean Cunningham to find exactly what we were looking for a getting it to us in two days. Dean was fair in developing the terms of our deal and never pushy or obtuse. Darnell later spent hours with us going over the features and operations of the car, compensating for our lack of technical expertise. Even Larry the Finance Manager was easy to work with and didn't push us to buy collateral products. Mike, another Sales Manager was also very helpful. Overall, we could not have been more politely handled. More

Casey had superior and excellent persona. He is passionate and caring about his clientele’s interests and explains the operational mechanics of the car that we’ve chosen. We were absolutely He is passionate and caring about his clientele’s interests and explains the operational mechanics of the car that we’ve chosen. We were absolutely satisfied the way HE treated us. More