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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,354 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,354 reviews
February 13, 2024
I needed a quick turn-around repair of my front left window. An appointment was made for the next morning, the repair was made in less than an hour, and the repair charge was reasonable. window. An appointment was made for the next morning, the repair was made in less than an hour, and the repair charge was reasonable. More
by CL
Helpful February 12, 2024
It had been a few years since we purchased a new vehicle but working with Mercedes-Benz of Hagerstown is always a pleasure. They provide professional service from sales, management, financing and the ladies but working with Mercedes-Benz of Hagerstown is always a pleasure. They provide professional service from sales, management, financing and the ladies in the office. Thanks Barry London for the excellent service and to Mercedes-Benz of Hagerstown. More
by susieneel.17
February 10, 2024
Easy process. Great service all the way around from sales, management and financing. Highly recommend.Thank you. Great service all the way around from sales, management and financing. Highly recommend.Thank you. More
by wbaksh33
February 10, 2024
It was an awesome experience! Everyone was great and very helpful! Any questions that I had were answered! Everyone was great and very helpful! Any questions that I had were answered! More
by paris.kimbrell922
February 05, 2024
The quality of service provided is very good. We recommend this dealer and will continue to use for our service needs. We recommend this dealer and will continue to use for our service needs. More
by flohnes
February 01, 2024
Everyone at the dealership was knowledgeable about all of the MB models and more than happy to answer all of our questions. Kyle Swanson went above and beyond assisting and delivering the vehicle straight t the MB models and more than happy to answer all of our questions. Kyle Swanson went above and beyond assisting and delivering the vehicle straight to our door. More
by kyshort
Employees Worked With
January 31, 2024
Excellent services on advisor and the people in the office, they treated me like VIP even though I didn't bought the vehicle there. Thank you office, they treated me like VIP even though I didn't bought the vehicle there. Thank you More
by Tai nguyen
Employees Worked With
January 30, 2024
Thank you Kyle for a wonderful buying experience. From the day I walked in the dealership in August up to and including when I took possession of the car January 24th, your service has been exemplary From the day I walked in the dealership in August up to and including when I took possession of the car January 24th, your service has been exemplary! I ask a lot of questions and you not only responded, but encouraged them to ensure I had all available information to make the best decision. Your patience and personable personality made me feel like I was working with someone who truly cares about the customer. You did everything in your control to make this a great experience….. you are, without a doubt, the MVP! More
by LBedar
January 30, 2024
Another 5 star transaction! This was experience number three for me with Barry London and Mercedes Benz of Hagerstown, and it was smooth sailing from beginning to end. I absolu This was experience number three for me with Barry London and Mercedes Benz of Hagerstown, and it was smooth sailing from beginning to end. I absolutely LOVE my new Mercedes! More
by mackintoshrealtor1
January 29, 2024
I thought the dealership stocked a good selection of new and used cars. The used cars were in great condition and I felt comfortable buying my used from Hagerstown Mercedes. and used cars. The used cars were in great condition and I felt comfortable buying my used from Hagerstown Mercedes. More
by Fergusonsmobilewash
Employees Worked With
