Mercedes-Benz of the Woodlands

The service team is always personable and professional! We’ve been bringing our 2012 ML350 to Mercedes Benz of The Woodlands since they first opened for service and have purchased another Mercedes because We’ve been bringing our 2012 ML350 to Mercedes Benz of The Woodlands since they first opened for service and have purchased another Mercedes because of the trust and care we have received! More

Donald, Juan and the rest of the team, as always, provided exceptional customer service. Communication was accurate and timely, I was provided with the loaner as requested and my service was handled provided exceptional customer service. Communication was accurate and timely, I was provided with the loaner as requested and my service was handled as promptly as possible. Juan went the extra mile to provide a great customer experience and went above and beyond to address my car's service needs, which was greatly appreciated. He and Donald are definitely each a true asset to the MBOTW team. More

I had stopped a couple of weeks ago while at the Woodlands and asked the service manager if they would allow me to provide my own recently purchased rear brake pads for my 2020 E350. He said yes, a Woodlands and asked the service manager if they would allow me to provide my own recently purchased rear brake pads for my 2020 E350. He said yes, and told me if I make an appointment I could wait for the car repair which should take less than 2 hours. This sold me, and happy to say my expectations were exceeded. More

Customer service from the moment I opened the door, to the moment I drove off the lot with a new car was beyond extraordinary. the moment I drove off the lot with a new car was beyond extraordinary. More

very satisfied. lovely waiting area. would recommend, the work was done as promised and on time. lovely waiting area. would recommend, the work was done as promised and on time. More

Juan in service takes very good care of us in a timely and cost-effective manner. I always receive immediate responses with a timely solution. and cost-effective manner. I always receive immediate responses with a timely solution. More

Excellent Customer Service, Knowledgeable, Professional, and willing to go the extra mile! We highly recommend Trent Hjuler for new car, trade in, or pre-owned car purchases. We walked in with a list of ess and willing to go the extra mile! We highly recommend Trent Hjuler for new car, trade in, or pre-owned car purchases. We walked in with a list of essentials and good to have in a supply chain shortage market and walked out with our dream car. We test drove multiple vehicles and Trent’s knowledge of the technology package, model, and pros/cons allowed us to narrow down the list quickly. Truly a unique Sales Advisor in the automotive industry. This was our first purchasing experience with the Woodlands dealership and an extremely positive one. More

Always receive excellent professional service when I bring my car into the Mercedes of the Woodlands location. bring my car into the Mercedes of the Woodlands location. More

MBOTW hands down has the best service I ever received from a car dealership. I recently purchased my third vehicle from MBOTW mainly based on the fact that their service is so outstanding. I recommend from a car dealership. I recently purchased my third vehicle from MBOTW mainly based on the fact that their service is so outstanding. I recommend purchasing the prepaid maintenance contract. Saves you a little money and there is no better place to take your vehicle for service. Additionally, In these times of low inventory on vehicles my sales person worked with me to find the best SUV for my needs and kept me up to date on its delivery. He called the moment it rolled off the truck. By afternoon I was on my way. Very efficient. Gave me a fair price for my trade-in as well. I highly recommend MBOTW. More

I just purchased a used Mercedes-Benz GL from Mercedes-Benz of the Woodlands. My sales person (Sammy Mourtado) was positive and helpful and definitely went above and beyond from start to finish Mercedes-Benz of the Woodlands. My sales person (Sammy Mourtado) was positive and helpful and definitely went above and beyond from start to finish. Perhaps my best car buying experience ever. More