Northside Lexus

Amazing experience The process was very quick and easy; not at all like the previous experiences I’ve had at dealerships which have all been terrible. I would and have r The process was very quick and easy; not at all like the previous experiences I’ve had at dealerships which have all been terrible. I would and have recommended this dealership to everyone! More

Expedited help and emotional support Having a unique complicated personal situation , These men Barry Bartel, Chase Mock and Marcus Adkins Were supportive, helpful and found what Having a unique complicated personal situation , These men Barry Bartel, Chase Mock and Marcus Adkins Were supportive, helpful and found what I needed in a relatively short time frame! Helped me find affordable car I liked, and worked to get me through the financing process , my fears and all the while being given emotional support! Thank you ! Carol Jarrell More

Sales experience was great. Finance experience was smarmy The sales experience could not have been better. Don was very knowledgeable. The financing experience however was very disappointing. In my opinion The sales experience could not have been better. Don was very knowledgeable. The financing experience however was very disappointing. In my opinion, my finance person did everything he could to put his interests above that of mine, the buyer. I was very clear I wanted to finance the car for only 36 months. Finance told me the banks they use will only finance for 48 months. It was only after I said I was leaving without purchasing the car that I was offered Lexus financing for 36 months, and a lower interest rate. Why finance did not start with Lexus finance when it was very clear I wanted 36 months is disappointing. More

Experience worthy of calling Lexus Excellence I replace my vehicles every 12 to 18 Months, For the past 25 years or so, I have mostly Purchased / Leased Toyota Products and Few Suburbans, Yukons a I replace my vehicles every 12 to 18 Months, For the past 25 years or so, I have mostly Purchased / Leased Toyota Products and Few Suburbans, Yukons and Escallades . This was my first experience Leasing a Lexus. Sales Staff at Northside Lexus was very Professional, Prompt and Upfront. Above all I felt that they cared, I really appreciated that. I feel they have earned a Loyal customer who will refer his friends and family to this dealership. Thank you for everyone who cared to provide excellence in my Lexus Leasing experience More

Good support It was a bit unclear and limited communication in the beginning and took additional few days to close the deal after the committed date to deliver the It was a bit unclear and limited communication in the beginning and took additional few days to close the deal after the committed date to deliver the car. I do have all required documents and information. Back then no one reached out to me for clarification. After more discussions and follow up which I had to visit in person, the team provided good support to proceed with the lease contract. More

Great People, Great System, Great Product I have been a patron/customer of Northside Lexus since August 2011 - that is five vehicles ago! The Sales personnel are very knowledgeable and key in I have been a patron/customer of Northside Lexus since August 2011 - that is five vehicles ago! The Sales personnel are very knowledgeable and key in on your needs. I like the options they suggest when obtaining a new vehicle. Service is outstanding; they work with you and your schedule. The cookies are good (Tip: if you want some before 11 AM, go to the Collision Center. More

Great Place Friendly, Helpful, Awesome Facilities, Fast, Great Pricing. Receptionist greeting me and got the help I needed quickly. Salesman responded and greet Friendly, Helpful, Awesome Facilities, Fast, Great Pricing. Receptionist greeting me and got the help I needed quickly. Salesman responded and greeted me within 1 minute. Overall great experience! More

buying an RX 350 This is at least our fourth car to buy at your dealership. Salesman turned ugly when he realized we would not pay an inflated price. He talked to us l This is at least our fourth car to buy at your dealership. Salesman turned ugly when he realized we would not pay an inflated price. He talked to us like we didn't understand anything but eventually sold us that car at our price. Brian was very good at explaining all the new electronics. More

New facility Love the new facility. Very comfortable customer area with numerous areas to plug in electronic devices. Nice showroom. Only area I would improve is p Love the new facility. Very comfortable customer area with numerous areas to plug in electronic devices. Nice showroom. Only area I would improve is providing greater variety of magazines to read. Entire facility only has one magazine. If one is waiting for a longer period of time, it would be nice to read more than one magazine. More

Great service! They always go above and beyond to please the customer and treat them with respect. I know I can call or go by and they will always take care of me i They always go above and beyond to please the customer and treat them with respect. I know I can call or go by and they will always take care of me in a promptly manner. More