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Santa Cruz Toyota
Capitola, CA
1,448 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you.
Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day.
Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage.
Please Contact Us should you have any questions. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 7:00 AM - 6:00 PM
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Showing 1,448 reviews
July 02, 2026
Jerry Chavez called me ahead of time, described what was needed in the recall. He gave me the approx time that needed for the appointment which was super helpful. He made sure the parts were onsite ahead of needed in the recall. He gave me the approx time that needed for the appointment which was super helpful. He made sure the parts were onsite ahead of time. He called with updates. More
by Dee
Verified Customer
July 02, 2026
Fast and quick updates Jerry was very helpful about looking into parts for one of the recalls. He was quick with updates on the progress looking into parts for one of the recalls. He was quick with updates on the progress More
by Dee
July 01, 2026
Buyer needs to double check everything, triple check before signing off on any service. They can be forgetful. before signing off on any service. They can be forgetful. More
by jonpaulbones
July 01, 2026
Service department is outstanding. They are available every day of the week, which is incredibly helpful for us. Work done is solid and turn-around is quick. Mark Maciel was extremely They are available every day of the week, which is incredibly helpful for us. Work done is solid and turn-around is quick. Mark Maciel was extremely helpful on every level - a real pleasure to work with him. The quality of the service department (in every area) is one of the reasons we've been coming to Santa Cruz Toyota for many, many years. More
by camilla.boolootian
July 01, 2026
Everyone was professional ,friendly, courteous and made buying my car very easy! They answered all of my questions thoroughly! buying my car very easy! They answered all of my questions thoroughly! More
by Debbie-casillas
July 01, 2026
I was told my tire could be patched. They tried and failed to patch. As a result of the failed patch my warranty was voided and I had to spend $300 out of pocket to replace at Costco. Al They tried and failed to patch. As a result of the failed patch my warranty was voided and I had to spend $300 out of pocket to replace at Costco. Also a tire sensor magically died when you worked on my tires and I had to pay $140 to you to replace. Complete lack of accountability for botched work and denial of responsibility despite the sensor breaking being tied to your work More
by rwoodcoast
July 01, 2026
Easy and efficient It was easy to schedule a ride, and the staff was pleasant the staff was pleasant More
by Mimi
June 30, 2026
Awesome, quick and fast service! Walked me through the lobby and showed me complimentary refreshments available to everyone. Great customer service with agent Ruiz! Walked me through the lobby and showed me complimentary refreshments available to everyone. Great customer service with agent Ruiz! More
by karenkuramura
Employees Worked With
Ruiz
June 30, 2026
Lea and the man who greeted me at drive-in are courteous and efficient. Lea kept in touch and service was quick and restricted to necessities. and efficient. Lea kept in touch and service was quick and restricted to necessities. More
by nbrokaw
Employees Worked With
