Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Santa Cruz Toyota

Capitola, CA

Overview
Employees
Reviews
Vehicles
4.4
1,381 Reviews
Our experienced team of sales and service professionals is ready to be of service to you. Whether purchasing a New Toyota, a Quality Used Vehicle, or having your car serviced…we look forward to being of service to you. Doing business through the eyes of our customers is the vision that drives our business. Providing a more positive experience by realizing the customer’s needs first and foremost, our primary commitment is to ensure your complete satisfaction in every way, every day. Our number one commitment is always your complete satisfaction and that’s why we enjoy a high percentage of repeat customers year after year. From all of us at Santa Cruz Toyota, we appreciate having the opportunity to count you among our valued customers and extend our thanks for your continued patronage. Please Contact Us should you have any questions. Thank you!
Contact Dealership

4200 Auto Plaza Dr

Capitola, CA

95010

Directions

By Type

Showing 1,381 reviews

June 13, 2026

He explained everything in detail what was worked on. Kyle has great customer service. Thank you More

by n6zaragoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Trudell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2026 -

Santa Cruz Toyota responded

Thank you for sharing how Kyle walked you through every step of the service on your Toyota. We’re glad his attention to detail and customer care stood out. We appreciate your trust in us.

June 13, 2026

Slow to get things done- I was there at 8am and a tire rotation took 5hrs. I asked a few times to call a specific phone number when my car was ready and the dealership still called the wrong number. More

by jenng1515
Recommend Dealer
Yes
Employees Worked With
Mark Schultz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Schultz
Report | Print
Jun 15, 2026 -

Santa Cruz Toyota responded

Thank you for taking the time to share this with us. Our team hopes to have the chance to earn your business again in the future!

June 13, 2026

Easy, quick, great customer service Informed of what services were needed beforehand and you ca opt out of what you don't want More

by jenng1515
Recommend Dealer
Yes
Employees Worked With
Mikell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikell Johnson
Report | Print
Jun 13, 2026 -

Santa Cruz Toyota responded

It’s great to hear that servicing your Toyota RAV4 Hybrid was efficient and that you felt fully informed. Mikell is pleased the option to decline services you didn’t need was clear and helpful. Thank you for the 5-star review!

June 13, 2026

Efficient, pleasant, trustworthy. Every interaction (online scheduling, service manager, shuttle driver) was efficient, pleasant, and trustworthy. More

by bienirace
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Garcia
Report | Print
Jun 13, 2026 -

Santa Cruz Toyota responded

Thank you for entrusting your Toyota 4Runner to our service. Pablo and the team are delighted each step, from online scheduling to shuttle pickup, was efficient, pleasant, and trustworthy. We look forward to welcoming you back.

June 13, 2026

Professional, no over promises, and as scheduled Fair pricing, easy paper work, and clean bathroom More

by chuckdeegan
Recommend Dealer
Yes
Employees Worked With
Mark Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Schultz
Report | Print
Jun 13, 2026 -

Santa Cruz Toyota responded

It’s great to know you found our service on your Toyota Camry Hybrid professional and straightforward. We’re pleased the schedule, pricing, and paperwork met your expectations and that you found the facilities clean. We look forward to assisting you again.

June 13, 2026

It was great. I had to have my car back by a certain time so I could head back home to Calaveras County, and everyone worked hard to make that happen. Much appreci More

by bluedenim16
Recommend Dealer
Yes
Employees Worked With
Kyle Trudell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Trudell
Report | Print
Jun 13, 2026 -

Santa Cruz Toyota responded

It’s great to hear Kyle and our service team were able to return your Toyota RAV4 by your deadline so you could head back to Calaveras County. Thank you for sharing your feedback. Wishing you safe travels.

June 13, 2026

Smooth, efficient running No One, two, three, four, five, 6 7 8 9 Stupid programming More

by msusca1202
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Jun 15, 2026 -

Santa Cruz Toyota responded

Thank you so much for the great review! Our team is here for any future needs.

June 13, 2026

No new inventory of Highlanders. Lots of waiting. Slow finance department. Staff forgot our appointment More

by jweisel77
Recommend Dealer
No
Employees Worked With
Stephen Hurley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Hurley
Report | Print
Jun 15, 2026 -

Santa Cruz Toyota responded

Here at Santa Cruz Toyota, we strive to provide our customers 5-star service, and we are sorry to hear about your less-than-outstanding experience. Please contact me so we can discuss this further. - Simon Bachir, General Manager, simonb@santacruztoyota.com

June 13, 2026

Comfortable environment and friendly staff They have a nibs lounge and good snacks and great coffee More

by Jesseeredia0815
Recommend Dealer
Yes
Employees Worked With
Jonathan Solis-Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Solis-Valencia
Report | Print
Jun 15, 2026 -

Santa Cruz Toyota responded

We appreciate your feedback and business! We're here for any future needs and hope to see you again.

June 13, 2026

They're very professional, and they took care of me Well, I've always had a good experience with Toyota Service so they were up to par again More

by russellbrad2
Recommend Dealer
Yes
Employees Worked With
Mikell Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikell Johnson
Report | Print
Jun 13, 2026 -

Santa Cruz Toyota responded

Glad to know our Toyota team delivered the professional care you expect. Mikell is thrilled that you’ve had consistently positive experiences with our service. We appreciate your loyalty and look forward to assisting with your vehicle again.

1
...
9
10
11
...
139