Toyota Direct

Excessive wait time for an oil change appointment. Far exceeded estimated wait time. Text message with video of service with optional services was neat, but they called after submitting my text answer Far exceeded estimated wait time. Text message with video of service with optional services was neat, but they called after submitting my text answer. This is a Toyota dealership, they have had to call me every time I have taken my vehicle in to ask where the wheel lock is, it is where they put it when I bought the car. Prior visits they have told me I need wheel alignment, this time it seems to have magically self corrected. Glad I didn’t pay for one (again). The first time I asked about the wait, I was told that I could go to my service writers desk and ask. Having my 4 year old, I didn’t want to walk across three bay lanes in the service area. There was a reason I pulled into the lane closest to the waiting area. I was then told I had to go to the desk that was literally the farthest into the service bay accross where others were pulling in their vehicles. The waiting area was clean and well kept. The desk in the wait area has a Toyota logo cut from some kind of metal with exposed razor sharp edges. My daughter cut her finger when she touched it (I was not letting my child run around unattended, she literally touched the edge while I was asking why an oil change with an appointment was going to exceed 2 hours). Magically, after my child was screaming and bleeding in the waiting area, my car was miraculously ready in about ten minutes. I have dealt with longer wait times and higher prices for the expertise of a dealership. However, it has become exceedingly unacceptable and this was my last visit to this dealership. The one upside is that they remembered to reset the cars computer this time so it is not telling me I need an oil change. They did put a sticker in my window to return in 5,000 miles (Toyota recommends my vehicle gets an oil change every 10,000 miles. More

The man who signed my car in and spoke about the services was very condescending and rude. was very condescending and rude. More

Upcharged me for transmission fluid. oil change was a reasonable price. Also made me pay for tire rotation even though I bought my tires from them. I believe there is a deal for free tir oil change was a reasonable price. Also made me pay for tire rotation even though I bought my tires from them. I believe there is a deal for free tire rotation as along as you buy the tires from them, which I have gotten in the past. For some reason I didn't get it this time, not sure why. More

Every thing was great except for the cost. I went in for the cooling system special expecting to pay $218 for both the inverter and engine cooling systems and $60 for the oil change so around I went in for the cooling system special expecting to pay $218 for both the inverter and engine cooling systems and $60 for the oil change so around $300. The final bill was $453..The $35 for shop fees is excessive by any stretch of the imagination. More

Justin did a great job. He was very professional and polite. I will be back when I need more service. He was very professional and polite. I will be back when I need more service. More

I have been purchasing my new cars at Toyota Direct for many, many years. I stay because of the service - the service is excellent. The Service Team, led by Chris Grossman is trustworthy, efficient and a many, many years. I stay because of the service - the service is excellent. The Service Team, led by Chris Grossman is trustworthy, efficient and always let me know what is needed, and what I can wait on. I trust them to service my car well, Chis does a great job keeping me informed. More

Only thing that could have been better is whoever washed car they put a scratch in clear coat. Probably used a dirty rag. It was dirty due to the dust storms car they put a scratch in clear coat. Probably used a dirty rag. It was dirty due to the dust storms More

Thank you, Schneider, for being so kind, understanding and helpful! Thank you, Toyota Direct team, for being my trusted dealer for sales and services for the last two decades +！ and helpful! Thank you, Toyota Direct team, for being my trusted dealer for sales and services for the last two decades +！ More

Justin informed me that my lug nuts were swollen. Gave me an outrageous quote of $450 to replace all of them and rotate my tires. After stating I didn’t want them replace and still waited my tire Gave me an outrageous quote of $450 to replace all of them and rotate my tires. After stating I didn’t want them replace and still waited my tire rotation, he simple decided to not offer the tire rotation anymore because “ I was his last appointment and he was leaving at 5, regardless.” Clearly he had better things to do than to provide the customer service I’ve experienced from Toyota Direct for over years I have been a loyal customer. I will use Toyota West now as my go to Toyota dealership. More

Jake was exceptional! He communicated well, checked in often to give updates and I appreciate him walking me to my vehicle when the repairs were done. He communicated well, checked in often to give updates and I appreciate him walking me to my vehicle when the repairs were done. More