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Toyota Direct

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.2
2,601 Reviews
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4248 Morse Rd

Columbus, OH

43230

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Showing 2,601 reviews

October 25, 2026

Tires were supposed to get rotated and were not and they tried to charge me for an alignment that I did not need and told them i didn’t want the alignment and once my service was done they tried to charge m More

by brennan.lovely0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
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Oct 27, 2026 -

Toyota Direct responded

Brennan, I apologize for the mix-up with your tire rotation and the alignment charge. That's not the experience we aim to provide. Let's get this sorted out for you - please reach out so we can address your concerns properly. Thank you, Paul Sayre - Service Manager - 614-476-1979

October 25, 2026

Lily is very good advisor and fix my car on time i thank full for eveyone More

by Sono.1231001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Lyn Ronk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Toth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayna Wooten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Kotich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 25, 2026 -

Toyota Direct responded

Thank you for choosing Toyota Direct, we appreciate your positive feedback!

October 24, 2026

Wonderful that treated me always like a family, it’s my third car I am buying from here since 2004 More

by baahmadou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell Doddroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malek Abed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Palm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 24, 2026 -

Toyota Direct responded

We really appreciate you taking the time to leave Toyota Direct this awesome review, thank you!

October 24, 2026

All worked out, but being there for 3 1/2hrs is would have been nice to get an update. More

by chuckmayhew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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October 24, 2026

Our salesman Robert was awesome! The ease of buying the new car was great! No stress. Thanks Toyota Direct!!! More

by jayccatp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Liniger
Print
Oct 24, 2026 -

Toyota Direct responded

Thank you for choosing Toyota Direct! We’ll be sure to pass your kind words along to Robert.

October 23, 2026

Chris was great as always. The service was timely and I was happy with the length of time it took to get my van back. More

by rwils
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 24, 2026 -

Toyota Direct responded

Thank you for your review! We hope to work with you again at Toyota Direct!

October 23, 2026

Toyota Direct was easy to communicate with and provided services that were requested, no pushing unwanted services. More

by ahuet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jemarc
Print
Oct 24, 2026 -

Toyota Direct responded

We love hearing we made the process simple and pressure-free! Thanks from the entire Toyota Direct team!

October 23, 2026

Attentive and timely. They turned my car around quickly while I waited in a comfortable waiting area. More

by dbrigleb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 23, 2026 -

Toyota Direct responded

Thank you for the fantastic review! We're thrilled to hear everything went smoothly with your car. See you again at Toyota Direct!

October 23, 2026

it was nice polite. He was friendly know how to talk to Customer. It was wonderful. I’ll give him 10/10. More

by cup3aminata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Almanza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karly Bowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Canfora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2026 -

Toyota Direct responded

We’re glad to know you had a wonderful experience with our team at Toyota Direct. Thank you for your business and for sharing your feedback!

October 23, 2026

Toyota Direct provided exceptional service when replacing my brakes. The staff was friendly, professional, and efficient. They explained everything clearly, completed the work on time, and made the entire pr More

by kdlynne3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unknown
Print
Oct 23, 2026 -

Toyota Direct responded

Thank you for trusting Toyota Direct with your brake service and sharing your experience! We're grateful for your recommendation, and we'll be sure to share your compliments with the team.

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