Toyota Direct

Just purchased this used vehicle in January and have had it serviced twice at a different service provider before coming back to Toyota Direct! My car hasn’t run this smoothly since I’ve bought it! it serviced twice at a different service provider before coming back to Toyota Direct! My car hasn’t run this smoothly since I’ve bought it! More

Poor from start to finish. I made an appointment based on open times every 10 minutes, then waited 1.5 hours before my car was looked at. The car needed a radiator but the radi I made an appointment based on open times every 10 minutes, then waited 1.5 hours before my car was looked at. The car needed a radiator but the radiator was not in stock. This was Thursday morning before Memorial Day. I was told it would be Tuesday-Thursday of the next week before the car was ready since they had to get the radiator. I understand no shipments on Sunday and Monday (Memorial Day), but what about Friday and Saturday? Tuesday I called for an update only to be told the radiator was there, but the team assigned to work on my car was off that day (what??). I was told I could come over to get something needed out of the car, but when I got there they couldn’t find the keys to my car and couldn’t reach the service advisor to locate them. Wednesday when I called for an update I was told the radiator was delayed in arriving (I already know the radiator is there from the previous update), so the car wouldn’t be repaired that day either. The car was ready on Thursday. One week for a radiator:( More

My issue has not been addressed. Half of my complaints were not even inspected. The dispatch note milage did not match the actual odometer. We agreed to do extensive testing whereas Half of my complaints were not even inspected. The dispatch note milage did not match the actual odometer. We agreed to do extensive testing whereas in practice hardly anything was tested. More

Super quick drop off for service and great communication during the service. They make it easy during the service. They make it easy More

I believe that Toyota Direct has no equal. I have worked with Mindy Hill for the last decade, and always enjoy the experience. I look forward ti it and always when possible seek her out for wo I have worked with Mindy Hill for the last decade, and always enjoy the experience. I look forward ti it and always when possible seek her out for work on my vehicles She is thoughtful, efficient and personable. More

Not very good service. More busy talking to friends to wait on a customer. Will not be back. More busy talking to friends to wait on a customer. Will not be back. More

A clean, friendly dealership. The took my car immediately and showed me to the waiting area. The took my car immediately and showed me to the waiting area. More

Very friendly very professional turn my car in on a Monday and got it back Tuesday evening. Monday and got it back Tuesday evening. More

THEY'RE A GREAT AND KIND TEAM. I WAS TREATED WITH RESPECT AND GIVEN A GOOD DEAL ON MY NEW CAR I WAS TREATED WITH RESPECT AND GIVEN A GOOD DEAL ON MY NEW CAR More

The agent at the dealership Jonathan marvel advised me on major and urgent service to do and the time taken for the service was within what he promised major and urgent service to do and the time taken for the service was within what he promised More