Toyota of Cleveland

We began exploring the purchase of a 2021 Sienna in May and quickly realized there was a shortage of available new vehicles. In our search, we contacted 5 Toyota dealers within 100 miles or so either by ph and quickly realized there was a shortage of available new vehicles. In our search, we contacted 5 Toyota dealers within 100 miles or so either by phone, in person, or online. We encountered personnel who were either very aggressive and, frankly, pushy to others who confirmed the scarcity of vehicles and did not seem interested in trying to put forth the extra effort to find what we wanted. The most helpful dealership by far was Toyota of Cleveland. On our first visit with the dealership, we met Sales Consultant Taylor Alton and Trainee Tim Harris. Both of these gentlemen showed my husband and me the utmost respect and listened to the features we were looking for in a vehicle. Mr. Alton worked diligently with us in trying to find a van that would meet our needs. During the entire process of purchasing a vehicle, other members of the sales and internet team (Mr. Alvarado, Mr. Covington, Ms. Cofer, Mr. Walker) were also instrumental in answering questions. It became evident early in our search that to get the vehicle we wanted, a special order would have to be placed. With the assistance of Mr. Alton and Mr. Covington, we were able to order a new van in early June, and it was built to our specifications and delivered to the dealership the second week of August. During the wait period, Mr. Alton contacted us periodically to give us updates on how the build was progressing and to let us know an approximate delivery date. When we took possession of the vehicle, we came to the dealership with preapproval from our desired lending institution, where we dealt with Finance Director Tyler Ratledge. Again, Mr. Ratledge, like every member of the Toyota of Cleveland team, was kind, professional, and made us feel as if our business was appreciated. He thoroughly explained all of the paperwork and offered (without being pushy) options such as warranty and maintenance contracts available for purchase if we were interested. And, finally, I want to mention Mr. Monte Burney, the general manager of Toyota of Cleveland. He contacted us early in the process for feedback about our experience with his dealership. I responded about how impressed we were with his team. Shortly after giving our special order, we received a beautiful bouquet of flowers from Mr. Burney and the dealership thanking us for joining the Toyota of Cleveland family. Now, who does that? We were so grateful for this thoughtful act, and can honestly say this dealership really does make customers feel as if they are a part of their family. More

This was the best experience we’ve had while looking and purchasing a new car. The facilities were very clean, and everyone was very welcoming. All our questions were answered and it was a very good experie purchasing a new car. The facilities were very clean, and everyone was very welcoming. All our questions were answered and it was a very good experience, especially not having to deal with the “high pressure salesmen” that in the past at other dealerships we’ve had to deal with. We will definitely be recommending our salesman and Toyota of Cleveland to all our friends and family. More

Gregg Bain is the best ! He got me the suv I wanted and the payments where I needed them to be! the payments where I needed them to be! More

The staff were amazing! They were friendly and their positive attitudes helped me from being anxious! They made buying our car an enjoyable experience for us and we could not be more happy with our purc positive attitudes helped me from being anxious! They made buying our car an enjoyable experience for us and we could not be more happy with our purchase! We will never go to any other dealership! More

Awesome experience with Stockton and Justice I was well taken care of. This with my second Tacoma and I recommend working with both of them again. taken care of. This with my second Tacoma and I recommend working with both of them again. More

This dealership is the ONLY dealership I will ever got too! Best service. I’ve bought 3 Toyota’s here. I’ve never been disappointed when I have left. Jason, thanks! What a salesman! Communication, friendl too! Best service. I’ve bought 3 Toyota’s here. I’ve never been disappointed when I have left. Jason, thanks! What a salesman! Communication, friendly, knowledgeable, and over all just awesome to work with! More

This is my second purchase from this dealership. Everyone is super helpful and friendly and communicated with my constantly about the process. My third purchase will be from them as well. is super helpful and friendly and communicated with my constantly about the process. My third purchase will be from them as well. More

Julian and Justice were great to work with! They were patient while I made the decision to purchase a car, and which one would be the best fit for me. Highly recommend them! patient while I made the decision to purchase a car, and which one would be the best fit for me. Highly recommend them! More

Our Sales Rep, Matt Mapp, was great. Took very good care of us. Very professional & courteous. We have purchased four vehicles from this dealership & couldn't be happier. of us. Very professional & courteous. We have purchased four vehicles from this dealership & couldn't be happier. More

Nate Ross was exceptionally helpful, I told him what I had and what I needed, and he made the deal happen! had and what I needed, and he made the deal happen! More