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Mitchell Hyundai always satisfies us for the service to... - MOLLIE1954
Mitchell Hyundai always satisfies us for the service to our vehicles. We always go home with a clean car and a smile on our face. Mitchell Hyundai will bend over backwards to help you if you're in a bind.
Top Reviewed Specialists At This Dealership
Wonderful customer service, the price was perfect and... - Shawnnaes
Wonderful customer service, the price was perfect and Mr.Westry has very good customer service.
There is just 2 words. Excellent Service. Chris Knight... - djlcross
There is just 2 words. Excellent Service. Chris Knight went above and beyond. The entire staff I met were friendly & Helpful. The dealership employee were professional
Reliable, friendly, knowledgeable service department... - fassfred
Reliable, friendly, knowledgeable service department that knows my concens of my 2015 Genesis vehicle for the future.
I didn’t have an appointment but they put me in and out... - Parkergirl
I didn’t have an appointment but they put me in and out faster than I thought the service was very good and so were the team
STAY AWAY!!! - IwillNotComeBack
It took more than 1 hour to get the sales people to show me an estimate based on the price they advertised on the website for the vehicle I test drove. Instead, they just kept ignoring it saying that the manufacturer's rebate was some other kind of incentive. I am appalled at the way this dealership does business.
Nobody gets a best deal at this dealership. Mr. Nobody, that is!
The worst experience I have had in my 53 years of buying... - micwhi1954
The worst experience I have had in my 53 years of buying vehicles...was sold a lemon and when it was brought to my attention the front end need replacing took it back and the manager ordered me out of the building when I said if they didn't repair it I would get a lawyer..............this is the kind of place you would think it is a big out of town dealership that has a monopoly in the Shoals area and milks customers for all they are worth RUN AWAY
Took 1/2 day off of work, drove 7 hours to get a message... - Disappointed
Took 1/2 day off of work, drove 7 hours to get a message as I was pulling into hotel that the Veloster that the salesperson promised would be held had been sold by manager after sales person had left for the day. It certainly feels like either I was slimed by a used car sales manager or that their communication is so bad no one knows what anyone else is doing. The message I received only said “sales manager” so I do not know the name of the person who sold the car from under the person I was working with. Either way, not positive signs of a place you want to do business with.
I found Almitra to be an awesome saleswoman. I look... - Lynn
I found Almitra to be an awesome saleswoman. I look forward to purchasing my next car from Hyundai of Dothan. Thanks for your help Almitra.
Well.. what can I say I had a meeting to purchase a... - gsalmon9967
Well.. what can I say I had a meeting to purchase a vehicle they called at 9 o'clock I was at work I called back at lunch and made an appointment to buy!! that called when I was pulling in to make sure I was still coming.. I told them I was pulling in!! I sat down gave my info had the bank ready for a transfer and the manager comes over and
tells me that the vehicle had sold and walked off!!!! Wow I really drove 30 mins after work for this!! I had an appointment?? How did it get sold out from under me while I was literally setting there??? What happened??
Shane Dodd - ginfouts
For various reasons, I have purchased 4 vehicles I the past 2 1/2 years. The first one was purchased through Shane Dodd. He made the purchase basically painless....it went so smooth that I also purchased 3 additional vehicles through Shane Dodd. The finance manager is also very easy to work with and explained everything to where it was easy to understand. Thanks to both these guys for my smooth transactions!
The people are fine, but the system is faulty. As Jim... - Subaru owner
The people are fine, but the system is faulty. As Jim Burke sells a lot of brands the service department (besides being on the street with cars backed up) is a circus. They do not have a shuttle, rather you are dropped off with no pickup. This is unheard of. 20,000 employees at UAB a few blocks away and no pickup service. Next car I buy goes back to a Toyota (Hoover Toyota) or Honda (Tameron) both with shuttle service. And faster service with one brand.
Peeling paint - Mr. Disapointed
What’s the story with the peeling paint on my Sonata? I went dealership and the acted like they’d never seen that problem and completely ignored me , I went on line and out there is a class action lawsuit against Hyundai. These operate in bad faith. I’m diapointed.
Long post that should be read.This "pandemic" is... - jplscienceclass
Long post that should be read.
This "pandemic" is damaging a lot of businesses but never thought this one will succumbed to it as well... Were should I start... I have a Palisades 2020 SEL Premium Package that I'm leasing. After 24 straight payments, I received an email from the adservices department from the dealer stating thar my vehicle has equity and that I should go by and have a newer version, which for me it wasn't that important. The teaser email was good enough that I went to the dealer. There was a salesman that opened the door, I will reserve the name as they know who he was, and after asking me what I was looking, he requested me my ID. I provided the pertinent information and showed him the email. He stepped aside and went to the office of "doom", the butchers... He came back saying that when I got my vehicle Hyundai were giving more incentive and that the only way I could get a closer payment now was by buying the newer Palisades (for me not an option right now as next years it will get a "facelift" or newer model. I stood up and left. Intrigue by the comment of the salesperson, I went to the website to verify. Once in the website, I was able to see the prices in an option they have were you can put what you would want, lease or buy, etc. Once I checked that the website had the payment option just 20 dollars more of what I was paying, I decided to chat, thinking that salesman was just trying to trick me into buying. Danielle Thompson contacted me after verifying they had the 8-passenger in the dealer. She stated that she was contacting the management team and that she would get back to me. Well today, after three attempts she finally called me. She stated that the only way I could get the payment was buying it, per manager. I told her that I was sorry that she had to hear my complaint, but that it was outrageous. That the only reason I contacted the dealer by going there and then chatting was because the dealer contacted me first. Second, I explained that in all of this process Hyundai was the overall winner by a long shot. I expressed the four ways Hyundai and/or the dealer was been benefitting: 1) I already paid a lot if interest in the Palisades that I have. 2) i was giving them a vehicle that they could resell getting an initial positive margin if approximately $3,000 plus the interest if the buyer end up using Hyundai Finance Motors, plus more interest, 3) I was willing to take the "older"2021 model instead if the 2022 that they already have, and that someone with good judgement will go for the 2022 instead if the 2021 and 4) I was going to be paying more interest on the newer lease. I told her the only benefit I would get was extending the lease two more year to wait for the newer Palisade with the facelift. I explained that the IT department should be contacted to take down the option to see payments in the website as it is a lie and it is a misleading advertisement (she said that the MSRP was not correctly input on the website, a clear lie) and the ad services department should also be contacted to stop sending emails if indeed Hyundai Motors are not longer providing incentives. All in all... I bite the bait... And just got a bad expirence with a dealer I have worked with for the last 4.5 years. Looks like "pandemic" got the best on this dealer. Now looking for the Toyota Grand Highlander with extended legroom third row or the KIA Telluride which has the same base as the Palisades. Really frustrated. Also, consider other Hyundai places... Don't be lured by this dealer, unless they rectify their wrongs and start doing better business again and treat customer as we should like people and not like prey.
Paid down payment to hold car and then two months later... - Kristin
Paid down payment to hold car and then two months later when it came. Went to buy car and do trade in. Was not even offered what kelly blue book had my trade in for. Totally low balled. Manager did not even speak to me or my husband. Then I was told someone was allready looking at the car. Great customer service. They do not care about the customer at all. Will not be back if you want a Hyundia go somewhere else to buy not Tuscaloosa.