Good Experience - James Gabriel
My expectation of the dealership experience wasn't one I was looking forward to but is a necessary evil when purchasing a new vehicle. Tim Totaro made the purchasing experience about as pleasant as it could be. Very personable yet professional. I was able to do the up front work via email and my time at the dealership was just to view the vehicle in person and do the paperwok. No hassles and nobody wasted my time.
Best buying experience yet - JC
I’ve been buying new GMCs since 1970. My latest purchase, this week, is an 18 3500 Denali. Sales person, Desiree Morales, was a breath of fresh air. Her technical ability was off the charts and knowledge of the products impressive. Quite an asset to the Liberty GMC staff.
Other members of their staff provided professional assistance and the overall buying experience was pleasurable .
And did I mention, the GMC Truck is really a cool rig !
Scott Chambers ROCKS! The best purchase experience - Missy
Scott Chambers is top notch. I was so pleased the way my sale went, no pressure. Everyone at Royal were great but Scott listened and didn't try and sell me something I didn't want. And he was so kind.
Wow Great Experience - Gangi59
I have purchased about 12 new vehicles. This has to rate as one of the best experiences I have ever had while buying a new car. Greg in sales was wonderful. Mike the sales manager was great to deal with. Ben in sales also assisted. John in finance great and efficient. Best experience I have had and a great deal
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Sales and leasing
Painless Car Buying Experience - 874351titaN
The buying process was easy, fast, and efficient. There wasn't a lot of wasted time going back and forth haggling on price. Butch made the car buying experience pleasant!
Very attentive to our needs! Oil change. - Loril
John Adams is a really good service coordinator.
He was very nice and service was quick.
He’s helped us several times with my Encore.
Top Level Service - William Gildea
I have been getting my 2005 GMC 2500HD serviced here since 2005 and could most likely get a lower price at non dealer service centers. But I have always been treated well and have never felt that my service or repairs were anything but professionally done. Mark Arbuckle has been my service adviser I believe since the start and has always been up front and helpful. I look forward to seeing him when I need to have my truck serviced.
Great service!!! - Lisa123
We traded in our 2015 yukon and purchased a smaller car for my husband to commute with. Kelly was super to work with. Highly reccomend shopping here!!
Fair, Honest - Chris Young
I drove four hours to this dealership. After my experience, I would have driven 8. They are awesome!!!!! Fair, honest, straight forward, no BS. Wow. Can't say enough about Glen Lehman. What a sales rep!!!!!! Honest, fair no BS and follow through. I am a fraud investigator with 30 years on the job. Glen is one of the good ones. Way to go Lawley Auto Group. Finance Managers are, well, Finance Managers, but the guy at Lehman Honda rocks. No pressure, honest great guy. Thanks Lehman Honda.
Extreme disappointment - Oberosler
I purchased a 2017 Chevrolet Cruz. It has less than 600 miles on it and is back to this dealership fo the third time because it stops running and the check engine light comes on. They have just been replacing pats without any true troubleshooting. Sadly it has been brought to the district manager and he appears to be fine with this course of not really fixing an obvious major manufacturing defect.
Service - Steph
I have bought two vehicles from Garrett Motors and have great a great experience every time. Steve was excellent to work with and made it so easy.
Replacement Battery - Coddiwomple101
Our SUV needed the ACDelco Battery replaced. Naturally, it was one of the less common ones. Cameron in the parts department had to call numerous out-of-town places to locate one but was able to find it in the valley and get it to Flagstaff quickly. Shane and the other gentlemen in the service department changed out the batteries and had us back on the road in a few minutes. Everyone there went above and beyond to help us. They were great!!! Thank you!
Unprofessional Staff - Madison
Went in to look at used vehicles and was shocked at the unprofessionalism throughout this dealership! I felt as if I were being attacked as soon as I stepped onto the lot! A great deal of whispering among the staff. It was just an uncomfortable feeling. In addition, my questions regarding the car I was interested in were never answered! I felt pressured to quickly buy, buy, buy!
Dishonest dealership - Buick_guy
I would stay away from this dealership. I regret spending 2 hours here only to be quoted imaginary numbers by their sales staff. I was able to get the same vehicle from a nearby Buick dealer for $200 less per month....that’s right, the same vehicle. Avoid or suffer at your own risk.
CREDIT THIEVES - Fordy
CREDIT THIEVES!!!!!!!!!! This establishment has to be a joke. They call it the Steve Coury FAMILY Automotive. It should be renamed to Steve Coury we don't care about you and your family automotive. So my husband and I were purchasing a used truck and we decided to trade in our 2011 Hyundai Sonata 2.0T this was in July. Well a week later we saw the Sonata that we traded in driving around town, well looked what popped up in the mail in August a bill for the Sonata. We called Hyundai finance and told them we traded it into Steve Coury dealership called Steve Coury and they said they sent a check. The next month September came along and we got another bill we called again and said we did not have the car also called Steve Coury again they said they sent a check. The next month October rolled around and guess what another bill once again called the finance company and Steve Coury. I had to drive down to Steve Coury with the repossession bill (on a car we didn't have anymore) and show them that the car had not been paid off and my husband's credit was on the line. The car did not get paid off until October 21st. They said don't worry his credit won't get hurt well guess what his credit went from an 800 down to a 602. We just recently purchased another vehicle from a different dealership and they told my husband that he was a high risk loan because he let the Sonata fall behind (when we didn't even have it). Now with our new car we have to pay an extra $2000 in interest because Steve Coury did not fulfill the obligation on time because that dealership has NO MONEY. I went to Steve Coury with all this information i.e credit report and all the bill's from Hyundai motor saying we were behind and the SALES MANAGER Greg Ray sent me away and said he could not help me on a problem that they caused. I had initially contacted a GM by the name Shad Leblanc and he said he would look into this and go figure he never called me back. SHAME SHAME on that so called business wrecking peoples credit then not doing anything about it. They are really nice to your face when you want to buy a car but if something goes wrong watch out cause they are your worst enemy. Please take it from me DO NOT go there it will be the worst experience you will ever have. Usually a lot of people buy car's to fix their credit this place will just damage it and not do anything about it. If only we had been warned ahead of time. This is my warning to all of you.
Quick service - Desertdawg
My truck popped a code and I called Ashley at Yate's, she was able to get me in and out in one day which save me an extra 80 round trip.
Truck runs great and there was no issues one the trip home.
Findlay Buick GMC Prescott