21 Arizona GMC Dealers
This is the second time we have worked is this dealership - Marlene
This is the second time we have worked is this dealership and have great service with them. The sales person was great.
Top Reviewed Specialists At This Dealership
Sales / Leasing Consultant
The experience from start to finish was excellent. - gregkalagian
The experience from start to finish was excellent. Bill was beyond professional as was everyone we delt with. Your goal of making it a pleasurable was achieved and more. Thank you!
Ryan SHIPPY made this experience fantastic! - plmrbil
Ryan SHIPPY made this experience fantastic! I purchased a new truck and overall this experience was 5 stars, and 4 hours of my time. I remember when you could spend all day and not buy a car. Anyways highly recommend liberty gmc, Ryan SHIPPY
Internet Sales Manager
Your Automotive sales friend in the business
The sale and service was great. - WILEYKING
The sale and service was great. I will recommend in the future. So happy with my truck
Fleet Sales Manager
Sales and Leasing Consultant
I hate a great experience here , Marco Ballesteros was - eyny420
I hate a great experience here , Marco Ballesteros was the best sales rep we could have asked for and Tim Mullen in finance was awesome. I'll definitely be getting my next vehicle in the future from here.. Great job guys! Excellent customer service
I just want to say Frank and Teresa helped me find the - ksuniga515
I just want to say Frank and Teresa helped me find the perfect car for our family. They exceeded our expectations! Their personable personalities made our buying experience the best it has ever been! They give such a wonderful reflect on your company name. Thank you again!😊
Jonathan and Alexis were absolutely amazing! - LaQuirsta
Jonathan and Alexis were absolutely amazing! Very kind and patient! Would absolutely recommend them to everyone!
Issue identified and parr order. - Duke12
Issue identified and parr order. Next day installed and car is back home. Great servicw
Terrible service at our routine oil change. - Bdoaker13
Terrible service at our routine oil change. We went in for a routine oil change and ended up spending 500 for the oil change, air filter, and a fuel filter. After leaving the dealership the oil was at 100%, the fuel filter is still at 6% and the air filter was 66%. I’ve bought my last seven cars from fisher and it’s my last one. The have always done my service but I never again.
Had a problem with A/C. - chewie1029
Had a problem with A/C. Dropped car off Thursday. They said it it be done on Monday. No big deal. Tuesday still not ready. Finally said it would be done latter that evening. Picked it up Wed morning A/C works great. The next day notice the rear cargo area carpet floor mat was missing. Called they said they would check into it. After a few days said they could not find it. Said they would order one to replace it. Turns out it was not the carpeted floor mat that came with the car when purchased from Yates off their showroom floor. Paid for rear cargo package which was dealer installed at time of purchase. It's been over a week since the last time they said once again they check into the matter and have not back from them. If you have them do work make sure everything is still there when picking it up. Having said all this I am going to contact the TV stations and let them investigate this matter.
Failure to communicate best describes the initial - seetoomuch-truck
Failure to communicate best describes the initial concerns. Following that, I receive email response in bold and many times the size ever used historically highlighted for no reason other than to demonstrate disrespectful sarcasm and not even answering the previous question. When I as a customer provide clear documented evidence contradicting JD's excuses, he slings disrespectful insults, accuses me of false actions, and expresses that if we are going to verify pricing with other dealers then Garrett won't honor their commitments any more and we are to obtain our service at the local dealers that verified Garrett was charging above MSRP on their parts. JD told me my previous VMs to his father would not be responded to and that we are not welcome at Garrett. You always learn more about someone in how they deal with challenges more so than when everything is fluffy going well. JD has no interest in learning/listening to where they failed or how to improve. He is reactive, prefers to make excuses, and is very protective of his profits; but insulting of me for being protective of my dollars. He offered to call in the other rude employee (quietly sitting on another side of wall) and fire him in front of me without fully listening and understanding all that took place. Very one-sided. This is our first experience with JD and our previous quality experiences were with 2 service representatives that have departed Garrett Motors. We regret the confrontational approach demonstrated towards us and predict there will be a distorted response that will follow this review. That is fine. We know what happened and for those that read this and absorb it, we will be the better for it. Best wishes for growth JD. We forgive you as we make mistakes as well. We just maintain professionalism through them.
I took my 2015 Yukon in on a Tuesday to Van GMC where and - gadget.caramel_04
I took my 2015 Yukon in on a Tuesday to Van GMC where and it waited behind 26 other cars until Friday to be diagnosed. Note: (not repaired)
Issue: I had a check engine warning light come on when I was out of town. It was checked at 2 locations and indicated a possible oil pump issue. If ignored it could result in engine damage. I was out of town and no one could look at it so I had to drive it back to Phoenix.
Van GMC did a 27 point inspection of the Yukon. The windshield was marked as having no chips or cracks. In reality it has several chips and a crack that is large enough to have it replaced. It is on the passenger side and I was not aware that a small crack had extended until I saw their no chips or cracks inspection point.
All fluids were checked and their report indicated they were okay except oil that was a quart low and was topped off. That should be of concern and was the reason I brought it in. What they didn't indicate on the inspection report was:
1. the brake fluid was very low. That could also be very serious and was not addressed.
2. the radiator coolant was low.
3. the windshield fluid was empty.
No mention of any of the items and the inspection report indicated all were checked.
Under the hood has a coating of dust from driving gravel roads. That dust was unbroken except where I lean to check the oil level. The 3 fluids that were low were easily seen and missed. There was no indication that anyone had looked under the hood to disturb the dust. In particular the oil fill cap was dusty. Yet they marked that the oil was a quart low. How do you add oil and not disturb dust on the cap? The inspection report indicated I might have a battery issue but it was not pointed out to me. Only upon my review of the inspection did I see it.
Getting back to the potential oil pump issue. I asked if they had pulled spark plugs and looked for carbon or if they had taken an oil sample to look for shavings. The Service Advisor only said they wanted me to drive the car for 1000 miles, skip the oil change that was due and then see if if the oil level was down. In that 1000 miles what damage may happen? How they could check the oil level, add a quart and not see the 3 other fluids that were low is unbelievable.
My last complaint is I don't like dropping off a car on Tuesday morning when it won't be looked at Friday. I have to rent a car. My car then sits until Friday. I was not given an option of dropping it on Thursday night or Friday morning. They admit they have a contract with a national car rental company. The longer they rent a car to me, the more money they make from the contract and the car rental company rents more cars. If they know they won't look at my car until Friday then have me drop it off Thursday night or Friday morning!
I will be contacting GMC with my concerns and complaints.
Came in for an issue on my Cadillac ATS-V that no one... - Z-ATSV
Came in for an issue on my Cadillac ATS-V that no one prior could seem to pinpoint. The service director handed me off to Britt Rivington. Britt was great with communication and would follow up with me every few days to let me know what they have found and to relay info between myself and the tech. He would also keep me looped in on the status of incoming parts, and give me pretty realistic ETAs. Overall, the whole repair took a bit longer than anticipated, but working with Britt made it quite easy and assuring with his frequent contact. My car is back now and running like new, couldn't be more satisfied!
I have tried repeatedly to reach the service department... - Bbarron.email@example.com
I have tried repeatedly to reach the service department for over a month, regarding an issue with my car. I have not been contacted once by the dealership. I have never been treated like this by any other dealership. I would suggest taking your business elsewhere.
I have taken our 2016 Buick to this dealership 3 times - Me
I have taken our 2016 Buick to this dealership 3 times with the same problem. There is an electrical issue with the vehicle that causes the lights to go dim and bright inside the vehicle at random times and the transmission acts up on the highway when you accelerate it either has no power or it drops down a few gears and revs up. We left the vehicle with them for a few days and they couldn’t find the problem again so they gave the vehicle back. We picked it up and drove about 5 miles to a restaurant then went to leave and it wouldn’t start. Waited more than 3 hours for a tow truck and had it towed back to the dealership. Now they are telling me that they can’t fix it until I buy a $300 battery so they can try to figure it out. $300 for a battery? Sounds like a scam to me and what am I paying hundreds of dollars for every time I take it there for when they don’t fix anything?? The vehicle never had a problem starting till I got it back from the dealership so I wonder what they really did?? Time to go to a different location
This dealership misrepresented the features of a car they... - elmoseshsv
This dealership misrepresented the features of a car they were advertising on Cars.com and Carfax.com. They deceptively sold me the car and upon delivery after I had signed paperwork, they delivered a car without the advertised features. And refused to honor the advertised product. Very unethical and shady business.
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