FANTASTIC BUYING EXPERIENCE - MS BRIGHT!
I WENT INTO LIBERTY GMC TOO PURCHASE A EXTENDED WARRANTY ON MY 2013 TERRAIN W/ ONLY 11K MILES ON IT, RYAN SHIPPY MET ME AT THE DOOR WE SPOKE FOR A BIT HE INTRODUCED TO TOO A SMART PURCHASE PROGRAM & FOR THE AMOUNT I WOULD HAVE SPENT ON A XTENDED WARRANTY FOR, IM DRIVING A NEW 2018 GMC TERRAIN NOW FOR THE SAME AMOUNT & WHILE THERE HE EVEN BOUGHT ME LUNCH, AND WENT OUT TO MY HOUSE & PROGRAMMED MY GARAGE DOOR, GO SEE RYAN SHIPPY IF YOUR EVER IN THE MARKET FOR A NEW VEHICLE,
Top Reviewed Specialists At This Dealership
Great - Jaron&Carli
Jeff was exceptional, he helped us through every step of the process and made us feel very comfortable. He provided us food and water while we waited which was crucial and seemed to offer us everything before we needed to as.
Sale experience - whitekb
Rayan was professional, knowledgeable and friendly. He’s the best salesperson I have ever worked with when purchasing a car, and Rachel too. They both made the entire experience wonderful. I would highly recommend Royal Buick to other.
Sales / Lease Consultant
Sales / Leasing Consultant
Love my experience! - Garcia14
Absolutely loved our experience at Henry Brown GMC! Dwayne was such a pleasure to work with! All the challenges we threw at him when looking for a vehicle, he still found a way to get us a truck at the price we wanted! He is so easy to get in contact with. Made us feel like part of the family rather than just another customer! Such a great personality and a great asset to the company! THANK YOU DWAYNE!
Sales & Leasing Consultant
Senior Sales & Leasing Consultant
Business Development Manager
Excellent service, very professional, and friendly. - DrFred
Completely Satisfied by the friendliness, professionalism, and thoroughness of the staff. I am very happy with my new car and am excited for future purchases and or leases with your company.
Recall & oil change - Janice Kuelper
Steve was very professional and explained each of the recall items. Got a rental while my car was being serviced which was very helpful as it was going to take quite a few hours. Everything completed and returned in a timely manner.
Service Department Awesome! - emlee5134
The issue with our GMC Terrain took more than one visit, but Gary kept us apprised of the situation the whole time via calls, and Jody was there to see that we were picked up and delivered to our destinations. Travis is a techie wonder...very knowledgeable! Five Stars and Kudos to Findlay GMC!!!
Fair, Honest - Chris Young
I drove four hours to this dealership. After my experience, I would have driven 8. They are awesome!!!!! Fair, honest, straight forward, no BS. Wow. Can't say enough about Glen Lehman. What a sales rep!!!!!! Honest, fair no BS and follow through. I am a fraud investigator with 30 years on the job. Glen is one of the good ones. Way to go Lawley Auto Group. Finance Managers are, well, Finance Managers, but the guy at Lehman Honda rocks. No pressure, honest great guy. Thanks Lehman Honda.
Totally awesome customer service! - bweaver7922
We purchased our new Cadillac Escalade from John Skokie at Coulter Tempe. John is the epitome of a totally professional salesperson and made us feel like we were joining a family, not a dealership! His knowledge of the product was extraordinary and we left the dealership with a better than average understanding of the new features of our Escalade! We would highly recommend John Skokie and the Sales Manager, John Spindt to everyone. We look forward to a continued relationship with Coulter Tempe for all our Sales and Service needs.
Buick should be proud of this dealership - Loyola656871
Our experience in all aspects of the purchase was top notch. Friendly people willing to work with my wife (the car was being purchased to replace a 2004 Honda CRV) while focusing on her concerns with not understanding all the electronics, our Salesman was superior. We are very pleased!
Liz is the lady in the Biz for Garrett Motors - Anesiaestrada
I have bought two cars personally from Garrett's (my family numerous) and every time we go and see Liz. She is always our go-to when looking at vehicles and getting the ins and outs of what vehicle we might get. She goes above and beyond! I bought my Chevy Cruze brand new and it was such a seamless process from trading my Chevy Malibu in, to getting my car.
On the front end of sales it was amazing (Liz), to the individuals who handled my loan (Abram), to setting up my first maintenance appointments (JD and Marcus) it all has been and continues to be top quality. I've experienced first hand how shady car dealerships can be and the whole process of owning a car from another dealer and Garrett's stands out well above the pack.
It all comes down to walking in, speaking with a friendly sales Rep Named Liz and now being part of the Garrett's family. I know anytime I have an issue with my car they are just a call away, and that is reassuring as a young, mature or old car owner.
Won't go anywhere else! - kmay
Frank and Eddie have been with my family for the last several car purchases and every experience has been terrific! They listen to what we want to deliver. Great experience!
Worst customer service experience of my life. - FLGBuickGMCishorrible
Two weeks back, I went to Flagstaff Buick GMC to test drive a vehicle. I wanted the same make and model as one I found on Auto Trader. When we got out of our vehicle and started to look around, no one came out to greet us. After awhile, we went in to the show room to find someone to help us.
The show room was pretty filthy. Most of the desks were cluttered, and I recall one desk having stacks of files and paperwork on the ledge next to the windows.
No one really greeted us, so we went up to the counter and asked to test drive the vehicle. The gentleman behind the front desk, Mark, was friendly and had Cody look for the keys. Cody was friendly as well, but it took awhile to locate keys, the place felt a little unorganized. We test drove with Cody, the interior wasn’t the cleanest. We decided to purchase the vehicle from Auto Trader, it was several thousand dollars less than vehicles that were older and had more miles at this dealership.
Fast forward to this past week:
Saturday 2.10.2018 we purchased the car in California, it needed some minor repairs, the dealer put in writing that he would cover that cost, and took some money off of my down payment because it needed key fobs as well.
I called a few places, was back and forth with a few mechanics, did online research and finalized an appointment with Buick on Tuesday, 2.13.2018. I would be getting new key fobs there, and getting the repairs done somewhere else. The over-the-phone rough estimate was $80 per key fob.
My appointment was for Thursday, 2.15.2018. They stated that they had one in the warehouse but would have to order the other one. So, I could get one installed Thursday, and would have to get the other when it came in. He then stated I would have to pay for both key fobs and the service on Thursday. Ok?
When I asked about the time it would take, he explained that it’s a long complicated process and they have to cut the keys too and that takes time as well, looking at probably an hour to an hour and a half.
Thursday appointment: We walk in, and it feels very chaotic. The layout is odd, you walk in, and it feels like you shouldn’t be in that area, you are literally on the garage floor.
We approach a woman who is sitting at a counter, I believe her name was Ashley. We explain that we have an appointment to get a key fob. She asks if we have the part. No? You do. She asks if we paid for the part, no we have not. She then tells me we need to go pay for the part and points in a general direction in a dismissive manner.
We get over to the end of the long counter and look around. Are we supposed to go upstairs? Someone noticed we looked lost and pointed a little further down, to the parts department. We had to walk out on the garage floor, past the painted lines of walk ways. (I have worked in a factory before. Walking past those lines was always a huge no-no for ppl who weren’t authorized to work in a specific area. It was a major OSHA violation, and you would be in big trouble.) Needless to say, this made me really uncomfortable.
So we go into the parts department. They were friendly, professional and seemed organized. They asked what we needed and I said “apparently I need to pay for my parts before they will perform the service?” The gentleman was was on it and said follow me, I’ll got talk to the Service department.
We followed him, and he told us he would take care of it, and told us to go wait in the lobby. The lobby was disgusting. The furniture was stained, there was dried up stains on the floor and the tables, of spilled coffee and soda. I chose to sit on a corner of a table, and my fiancé chose to stand.
A few people came to check on us and tell me really odd bits of information. Like, “Your going to have to prove ownership before we get started.” Ok? “It’s $x amount to program the fobs and $x amount to cut the keys, $x amount for the parts, and we need it paid for both keys today...” my original over-the-phone quote was originally $80 per key fob, the total cost was now roughly $270.
Ok. Maybe there was a miscommunication on my part not properly conveying what I needed to the person on the phone.
We were waiting for about 10 minutes. During that time a service employee came in to speak with another customer. He called her name, and said “So it’s just the tire on that one side that needs to be replaced?” No, the customer replied, I was coming in for an oil change. What. The. Heck.
Same guy comes in a little while later, and tells us they thought they had one of the fobs, the computer shows they have one in stock, however they do not have it. They will both be there by tomorrow, and have decided to deduct the $20/each key cutting fee for the trouble. We make an appointment for the next day, in the afternoon. The man then tells us to keep the ticket on the keychain.
He said it will be a little bit because they are finishing a complimentary multi-point inspection. He brings us paperwork for the key fobs and I ask if anything was found on the inspection. He quickly says, “the cabin filter and air filter needed replaced.” I received no paperwork in reference to that, and I found it odd that they didn't find the bent tie rod that needed replaced, the alignment was off, and as a result the tires need to be replaced too.
So we leave and immediately go to Auto Zone and purchase the filters. My fiancé, Josh changed them that evening. After, Josh stated that there was no way they checked the cabin filter in the time frame we were there. It was way to difficult to get to. I did not automatically assume the guy was lying at this point. But let me finish…
Before our appointment, we called first to double check that they had the parts and they said yes and they had already cut the keys.
We walk in and approach the counter. I am not even sure if it’s the same girl at the counter, because she is so much nicer today. We explain the situation to her, we told her several times throughout our conversation that we were there for key fobs.
We hand over the keys, and let her know that the man yesterday instructed us to keep the ticket on it. She tears it off, throws it in the trash, rolls her eyes, and says she doesn’t know why they told us that, we can’t reuse them. I suggested maybe it was so she could look up yesterday by our ticket and see the details.
She asks for my name, and says she can’t find us anywhere in the system. She assures us she will get it figured out and get back to us. She stated she will get us in right away, because we mentioned we had an appointment in an hour, she assured us we would be out on time.
So, we wait in the (still) gross lobby. Stains on floor and tables still there from yesterday. She comes back in and takes all my information down. After 15-20 minutes, I look out the door and see our vehicle in the air. Why is our vehicle in the air? Just as I am about to walk out and ask, the girl comes in. “Ok, we are going to be able to get you out of here really quick. The guys are almost finished with your tire rotation and oil change, I just need your signature on the consent to service form.” (Paraphrasing, cannot recall the actual form she requested us to sign.)
At this point, Josh, starts to lose it. I ask him to calm down, it’s not her fault, we both work in customer service. It sucks being yelled at. We inform her- AGAIN that we were there for key fobs. She states that it takes at least an hour, we tell her the keys have already been cut. She says she will be right back.
She rushes out on the floor, I see her speak to the guys, and Josh is behind her yelling at the mechanics to put our tires back on the vehicle. They hurriedly put our tires back where they were and lower the vehicle. Ashley yells to Josh that she was taking care of it. We talk to her and reiterate everything we had already told her, she told us to give her a second while she talks to other people.
She comes back and tells us “Ok, they haven’t done the oil change yet, so they should have it down in a second, I’ll see what we can do about getting the key fobs done but we may have to reschedule. Whatever.
We wait in the lobby. I am watching the mechanics on the garage floor. Why is my hood up? What is that guy unscrewing under the hood? Josh is venting to me, I look over a few times at him to respond.
I look back to see my vehicle get backed out and another mechanic screams, “Stop!!!” I notice a guy working on a vehicle next to them look my way with a panicked look on his face.
I immediately walk out to the counter area on the garage floor. There is another gentleman on a computer to the left of me. From looking at the website, I think his name was Nathan, though I can't be certain because he never looked directly at me. He can hear my conversation with Josh but is pretending he can’t. At this point, I am pretty loud.
They pull my vehicle back up, pop the hood and start checking the oil level. They then grab a hose and start dumping oil into my vehicle. Josh counts 4 clicks. He used to work in mining and stated each click is a quart, not sure if that is true for this particular machine.
During this time I am losing it. Did they just drive my car with no oil in it? Ashley is back now and I am trying to remain calm. She never once apologized and started getting pretty rude and defensive. At this point, Josh is over it. He suggests we go buy the key fobs and get out of here.
On the way to the Parts Department Josh yells over his shoulder to Ashley that he thought they hadn't done the oil change, she yells back, “that's what they told me.”
We go over to the parts dept. We ask for our parts, the guys are professional and courteous. We tell them what we just witnessed and their jaws drop.
One gentleman, Bill, says he can program our fobs in a few minutes and have us out of here in time for our next appointment. He leaves to start that, asks if that’s our vehicle, just in time to see it speeding out of the garage. As we follow him out, we notice a commotion in the spot where our car was. There is a giant puddle of oil, roughly 5 feet in circumference. The technicians are cleaning it up.
The man from parts offers to go see where it was taken and offers to meet us by the counter. We go back to the counter, the girl explains that the mechanics went to check our fluid levels, and didn’t put the cap for the oil back on. A little oil spilled, so they topped it off and took it took the detail shop to get it cleaned off the engine.
A little oil? The puddle on the garage floor was huge. Ashley is lying to my freaking face. She is rude and defensive and I am starting to tremble I am so freaking angry. I ask her if that's what happened why is the puddle so big? The guy pretending not to hear us from earlier, chimes in and says, “it's from the cap not being put on, like she just said.” (He says it at me not to me, as I had previously mentioned, he never looked at me and acted annoyed that I questioned about it.) Wow. So two people just lied to my face. The amount of oil on the ground was not from the 15 feet that guy just backed my car from. It was directly underneath where my car had been in a large circular area, as if a large amount was dumped all at once. If it was leaking as the car was backing out, the puddle would of been longer, like a trail.
The gentleman from the parts department has us come outside with him while he is figuring out where the car is. They pull up as we are telling him where it is, and he literally programs them in 3 minutes.
We are getting ready to leave and I realize I haven’t paid for my service. I walk in and ask for my service ticket so I can pay it. I get passed around. Finally go up to one gentleman and he tells me not to worry about. We leave, on time for our next appointment.
Later, as I was telling the mechanic that was repairing our tie rods the story, he stated that it sounded like they were going to change the oil, removed the oil filter, and forgot to put it back before lowering the car. Hence the huge dump of oil directly under where the car was. Unbelievable.
Service Gone Wrong - Dissatisfied Customer
I took my vehicle in for service repair to my AC, paid $1200, my AC stopped working the next day after I picked it up. The GM and Service Manager would not resolve the issue and tried to charge me an additional $1000. I was told to pay the money or take my keys.
OMG this dealer ship needs help - msp
Great Car Buick but this dealer ship needs a lot of work I was called a lier I had to beg to do business with them sales people don't know there product just a terrible experience tried to get things right But of course the customer is always wrong and the dealer does everything right LOL
Unprofessional Staff - Madison
Went in to look at used vehicles and was shocked at the unprofessionalism throughout this dealership! I felt as if I were being attacked as soon as I stepped onto the lot! A great deal of whispering among the staff. It was just an uncomfortable feeling. In addition, my questions regarding the car I was interested in were never answered! I felt pressured to quickly buy, buy, buy!
CREDIT THIEVES - Fordy
CREDIT THIEVES!!!!!!!!!! This establishment has to be a joke. They call it the Steve Coury FAMILY Automotive. It should be renamed to Steve Coury we don't care about you and your family automotive. So my husband and I were purchasing a used truck and we decided to trade in our 2011 Hyundai Sonata 2.0T this was in July. Well a week later we saw the Sonata that we traded in driving around town, well looked what popped up in the mail in August a bill for the Sonata. We called Hyundai finance and told them we traded it into Steve Coury dealership called Steve Coury and they said they sent a check. The next month September came along and we got another bill we called again and said we did not have the car also called Steve Coury again they said they sent a check. The next month October rolled around and guess what another bill once again called the finance company and Steve Coury. I had to drive down to Steve Coury with the repossession bill (on a car we didn't have anymore) and show them that the car had not been paid off and my husband's credit was on the line. The car did not get paid off until October 21st. They said don't worry his credit won't get hurt well guess what his credit went from an 800 down to a 602. We just recently purchased another vehicle from a different dealership and they told my husband that he was a high risk loan because he let the Sonata fall behind (when we didn't even have it). Now with our new car we have to pay an extra $2000 in interest because Steve Coury did not fulfill the obligation on time because that dealership has NO MONEY. I went to Steve Coury with all this information i.e credit report and all the bill's from Hyundai motor saying we were behind and the SALES MANAGER Greg Ray sent me away and said he could not help me on a problem that they caused. I had initially contacted a GM by the name Shad Leblanc and he said he would look into this and go figure he never called me back. SHAME SHAME on that so called business wrecking peoples credit then not doing anything about it. They are really nice to your face when you want to buy a car but if something goes wrong watch out cause they are your worst enemy. Please take it from me DO NOT go there it will be the worst experience you will ever have. Usually a lot of people buy car's to fix their credit this place will just damage it and not do anything about it. If only we had been warned ahead of time. This is my warning to all of you.
Royal Buick GMC of Tucson
Henry Brown GMC Buick
Findlay Buick GMC Prescott
General Sales Manager