Knowledgeable staff, family type atmosphere, friendly - mclucky
I would highly recommend this dealership. As a family owned establishment, they have that small town, individual feel, while still selling vehicles. They listen to their customers, and their staff is extremely knowledgeable of all the bells and whistles of the cars. Where so much has become impersonal and rigid, Mccaddon still has the small town type feel and client interests at heart.
Top Reviewed Specialists At This Dealership
Sales & Leasing
A Great Experience - t bird
From the minute we walked in the door of your dealership to the end of the truck shopping/purchasing deal we were treated with nothing but complete respect by each of the members of your team with which we had encounter I would like to extend a special "Thanks" to Doug/Bob and Jason K. for taking care of us during the whole event and (I really enjoy being treated like a respected customer as well) after all it's not everywhere that the customer is always treated in a good fashion. Again I say THANK YOU!!! ALL for making the truck shopping and purchasing painless. I wish you all "MERRY CHRISTMAS" and "A PROSPEROUS NEW YEAR"
Sales and Leasing Consultant
Sales & Leasing Consultant
Excellent, highly professional service - MMOU
I've owned HONDA cars for the past 40 years and dealt with several dealers. Markely Honda is by far the most competent and professional of the bunch. The people who work there are always pleasant to deal with, and when they give an estimate of the cost of work on your car, you can pretty well count on the estimate being accurate (or a bit higher than what you actually wind up paying). I have so far used Markley only to have work done on my current Honda, but when time comes to replace it, they will be the company I'll go to.
Great job - Nathan Noel
Ryan was very helpful. He went out of his way to make sure we got the truck we were looking for at a great price.
We had a very good experience - jimmy
Our experience was pleasant no big pressure to buy and. We feel we got treated with respect
This is our second purchase
Thank You James
Great Experience- Anne Richardson - Kyled
We’ve never purchased any Chevy products before but this dealer changed our minds.
The entire experience was great.
Anne Richardson was very helpful and certainly not your “typical “ car salesperson.
No pressure, simply gave us information but didn’t push.
Financially, the cost and terms were surprisingly reasonable.
Used car purchase - Used car
Great place, friendly folks, not perfect deals but ok, seems fair and honest. Salesmen don't know all answers to questions on their cars. Slow moving people. Ray and Bill are probably the best to speak to about any issue and deal.
Quick & Easy - Ericmcmichael
Mike and Rob were both very helpful in accommodating our time and budget constraints, and made sure we got what we needed out of our vehicle.
Awesome! - Watts1126
Everyone here is extremely friendly and help. Olga made the process go super fast and was extremely knowledgeable with all the questions I had for her
Low power, engine check light and "Action" Exhaust Cleaning - Steve
I have a 2018 Denali 6.6 V8 Turbo Diesel with less than 8k miles, 7-9" Cognito lift, extra cameras to include Blackvue hd 900dr2ch, Blackrac dual weapon's system, 37" Nitto Ridge Grapplers, Amp Research power steps, Rigid lights, Fuel Maverik wheels, Center console and under the back seat extreme "LockerDown" safes, and other modifications. As indicated above in title I had 3 different indicators that would not go away. I made a late online Sunday appointment for 9:30 the following day (Monday), which was nice. However, due to the problem there was only one person as I understand that could run the computer checks on it and would not get it until noon due to prior commitments.
I had done some research over the prior weekend on various sites to include Youtube, mechanic's websites and others. Long-story-short, it sounded like most others had horror stories of the same type of issues getting resolved. In most cases, the customers were told to replace various parts due to the trouble code(s) (sometimes costly parts) and the problem would hardly ever get resolved. A loose wire to the "Throttle Control" was found to be the issue on 4-5 of the cases.
The mechanic working on my vehicle had to keep the vehicle overnight and completed the various trouble code checks taking care of each one completing the job the following day about 9am. Today is Friday 4days and about 100miles later and the problem still seems resolved, which takes a big load off my mind. I was told one of the possible issues could be the following: on the 2500hd Denali with def exhaust you periodically get a "The exhaust filter is cleaning you must continue to drive." Well what happens with some people is; they may get that reading a few minutes from home or an important appointment and it is not feasible to continue to drive eventually causing possible sud built up in the exhaust if you do not drive another 30 miles or so. It seems to be an issue with the newer models. I also have to admit I had installed the "Magnaflo DPF Back Exhaust,"Cold Air GM Air Intake" and other after market gm related performance items which I put on the same week I purchased the new truck. It had been driving in a superb manner with no issues or problems until this 7k miles later so it was not certain whether those items had any affect at all.
The only reason I did not give the 6 stars was because of the dealership only having one person that day who could work on the truck and not until a couple of hours after the appoint time. To be fair, no one at the dealership had seen the issues because I inputted the information late the night before online. I would not hesitate to give the mechanic 6 stars if the problems stays resolved. Everyone I encountered were very professional and responsive. At this time, I would definitely recommend this dealership for mechanical work and a special shout out to Luke Croney service advisor and Kolbey Hicks the tech.
I would also like to comment about the truck in general. I have owned fairly decent muscle cars to include, 70's Dodge Charger, 77 and 79 new Trans Ams, a new 2003 Corvette and various custom trucks. Including a 2016 tan Toyota Tundra Pro with numerous goodies and have never had the amount of compliments and head turning that this truck inspires. It is sometimes a bit uncomfortable since I am usually a low keyed type of person. So kudos to GMC coming out with a really nice looking truck. I hope they do not change the appearance too much in the future.
Great experience! - 2017 silverado guy
The internet sales team was easy to deal with, and stayed late to get us into the right vehicle with minimum hassle. Awesome experience all around!
Purchase of Used Vehicle - april123
speechless.......Kelly Denney was our "sales guy".......but with no "sales" pressure just 1000% honesty and truly listened to what we wanted and needed. Even towards signing not being pushy on all these other things they can rack on! if you are ever in doubt please don't hesitate to call Kelly he was and is amazing and i promise you, you will not regret it.
Superior customer service after the sale - Arosenoff
Tom Medina delivers superior customer service! Unlike many other experiences, his commitment to his clients doesn’t end after sale. I have had our new vechicle in for service a couple of times since purchasing it. Each time Tom and the staff at King Buick GMC have gone above and beyond to make my appointment hassle free. I was most impressed when Tom offered to deliver my car to our house about 30 minuets from the dealership after the repair was completed. Not only did he drive it to me, he Brought it back with a full tank of gas and made sure I was satisfied with the repairs before he left.
Tom brings back old fashion customer service and values. This is something that is hard to find today and even more elusive in the used car business. We will always buy our vechicles from Tom and King Buick GMC.
Very friendly and easy to work with. - Shelley
We had been in the market for a Jeep Rubicon. Decided to see what Durango had to offer. They had a Jeep with the extras we'd been looking for. Matt Leo was very helpful and knowledgeable. After we purchased the vehicle we realized a feature was missing that was a priority for us. We spoke with Matt and he immediately resolved the issue. With each purchase you get free baked goods from a local bakery......very good!!!!
Would Recommend - #lovemycadillac
Friendly atmosphere with great customer service! Fast and smooth proocess from start to finish! Great trade in value for your trade. Would recommend if your looking for a great car with a great price.
Service: None. Bill: Big. - MountainMan
Several years ago, I took my new-to-me vehicle to Hudson. Two days later without vehicle, the bill included $300 for a new keyless entry antenna. Took to Lakewood dealership and learned that no new part was installed and received the service and part for no-charge warranty replacement. This year, went in for a fluid leak. Two days later without vehicle, charged $75 for no leak found. Leak in window washer fluid reservoir is obvious. No service provided by Hudson. Absolutely a FRAUD.
DIDNT BUY BUT TREATED ME GREAT! - fletcher.brian
I went into this dealer without much research so took a chance......wanted a truck and found one I was interested in....negotiations weren't too difficult but just wasn't in love with the truck so didnt move forward with the purchase. The one thing I did like is the likeability of the staff.....they were cool, bummed I didnt buy and didnt feel like I was dealing with untrained, disrespectful people. Simply put.....they treated me great.
I had Ryan and joevanni.
Exactly the truck we needed - Charlottenaurora
Ed and Patti helped us find exactly what we needed to tow our 5th wheel. My husband had very specific requests and they were able to help him find what he wanted. The staff was very friendly and did not try to up sale products. They worked with our credit union for our financing. The experience was comfortable and pleasant. Ed spent extra time with us to teach us how to use the electronic equipment on the truck. We highly recommend this dealership.
Horrible finance department - jcook2013
We had a wonderful experience with the sales men (they get 5 stars) but a horrible experience with the finance department. We went in stating we had financing at a low rate and let them know if they found something LOWER that we could discuss that opportunity if something came up. Find out 2 days later after not hearing a single thing we got an email stating our account was set up with a different lender, we called to ask what the deal was but they stated that the paper work was already turned in and there was nothing they could do, and we would have to wait until we could refinance to what we wanted in a few months (well thank you for wasting my time and money to make me solve your mistake). We have no idea what the terms or conditions are we never agreed to use that company and we couldn't be more irritated that they would go behind our back so they could make some extra money by going with the company they wanted! I couldn't be more disappointed as a first time buyer.
Update - The manager of the dealership called to apologize, he stated he would take care of us at the 5,000 mile marker so I will update after that happens.
Price changes after you submit your purchase agreement - Victimofalpine
I approached a vehicle And we made the purchase agreement I submit the application and they said somebody was looking at the car that I was interested in. The vehicle listed what 30 miles on it which is a brand new one. They also mentioned the car actually has 5000 miles on it instead of 30. And they said if I pay $2000 more than I could buy it. Well honest people do not do business like that . They are literally fishing people.
AVOID! Thousands of $$$s in repairs in first 7 months - sdfsddsf
Bought a used Jeep Wrangler here in Feb of 2018 that had only 37K miles on it. Before even receiving the title (in first 100 miles driving the car), my Slave cylinder failed on the way to Steamboat Springs w/ my entire family in it on our way to a ski trip. Management did refund me for the service bill (after initially only proposing to cover half of it!), but the stress and lost day of a family vacation sitting at the autoshop still left a sour taste in my mouth.
Fast forward to Sept 2018, still just 7 months (and under 5k miles driven while owning the car) after buying this car from Grand Kia, now I'm again in the auto shop after losing engine power. I've been without my car for a full week and am now faced with a $780 bill to "troubleshoot" replacing the cam shaft position sensors. If this doesn't work, it'll mean the car requires an entire camshaft replacement, which could be in the thousands of dollars in repairs (which may or may not be covered by my limited 12 month warranty they gave me).
These guys sold me a lemon. Camshafts are something that are rare to go out even on 120K+ mile cars. Mine has 1/3 the miles and has now required these two large repairs totaling thousands of dollars.
I very much regret buying a vehicle here and would not recommend making the same mistake I made. Look elsewhere, this place is rated 1.2/5 on DealerRater.com and 2 stars on Yelp. The 3.6 stars on Google is quite the embellishment. AVOID AT ALL COSTS!
Lack of interest in my business. - in4aride
If I could give no stars I would. This dealership has been the biggest let down from day one.
I have tried purchasing 2 brand new vehicles from them, simply to be ignored and blown off by sales staff too busy chatting with themselves and on their phones. With over an hour each time spent trying to look at trucks, I purchased the vehicles elsewhere.
I tried taking in two vehicles for service. It was like pulling teeth to get anyone to offer any help on the first truck, the only reason it was serviced there is my wife doesn't care for the drive to Junction just for truck servicing. However, it will no longer go there after today. Where I went back in with the other new truck I had to buy in Junction, to try and get it serviced. A simple oil change, rotate and balance, nothing special at all, half hour worth of work. I stood around and waited to be greeted, until finally I was asked, rather short and rudely, "Do you need something?" Obviously, I didnt park my truck in the service bay, come stand inside, in front of a service just for fun. But I simply replied I needed service on my truck, LOF/Rotate. I was laughed at and asked, "Do you expect that now?" Well, yeah, generally thats how service works. - Yes, or I can drop it off for the remainder of the day if that works better. I was laughed at again and told being a new truck not in the system, they wouldnt touch my truck unless I set up an appointment where they could have it for the full day.
So here we are, I have tried spending in excess of $100k in their shop, just to be laughed at, ignored, or turned away. So my vehicles will no longer see their lot, and I wont waste time going back for the next truck we are looking to purchase. If you value your time or customer service, avoid this shop.
Superior Customer Service - JWC
Excellent honest service. I am from another state and had to have my Jeep serviced while traveling. Image a appointment and received superior customer service. You cannot go wrong with this dealership. I wish my hometown dealership had the same level of service.
I have been to several dealerships but this has been the... - proudchevyowner
I have been to several dealerships but this has been the worst by far. The level of service I have received has been outrageous. Each time I have been in for repairs/maintenance in the past six months both parts and service manager have been outside smoking and I had to wait until they were finished with their break before they would even acknowledge I was there. This is not to mention the times that I called for an appt. and got no answer. Most of which I made the calls from across the street just to see if the two were outside smoking when my calls were being ignored. And guess what? Low and behold neither was behind the desk. The other part of all this that was so frustrating is I got charged $89.44 for a simple remote reprogram for my key transmitter. I understand things cost but it is flat out UN-PROFFESIONAL to charge someone $89.44 for five minutes of work and give someone free mount and balance on a set of tires simply because they are a friend of the service manager. The reason I came to know this is while waiting to make payment I overheard the conversation between the customer and Aaron. The only part of this whole ordeal that was enjoyable is the technician was friendly upon returning my keys. It seems to me like the managers of that department need to be taking some ethics lessons from the mechanics. Overall, I would rate each of my visits along these same lines and would not recommend this dealership to anyone who wants to be treated like a human being.
Financial Services Director, MPFS
McCaddon Cadillac Buick GMC
Weld County Garage Buick GMC