Outstanding employees, location, facilities, and products. - 2Gooddogs@4718
Employees we dealt with are awesome. Chris in service, Randy in sales, and Justin in finance. Friendly, helpful, knowledgeable, and they all made our experience with them fun. We ended up buying two vehicles. I will go back in the future to buy, for service, and just to say hi. Great people.
Unbelievably EASY - Centeno1025
I called them about my 3rd party approval loan but they told me that they can beat that offer or even better help me out to get a better deal so I went and was greeted by Andrew Biegalski and I told him exactly what I want to happen which is 0 down with about 250-300 monthly payment with my not so perfect credit and he responded "I can help you with that" so I test drive the car that I like came back and he hop on the paper works and sure enough few minutes later he told me that I got the deal that I wanted and after that Darek ( Dutch ) made sure I have the best warranty I could have on my Jeep. I was amazed how easy that was I literally went to Mike Shaw Dealership and about an hour later I'm driving my new car without spending a dime. Most smooth transaction I ever had in car buying and I'm glad I gave them a chance to help me out.
Top Reviewed Specialists At This Dealership
Great car. Great service. Great to deal with. - Wendy1319
We were were satisfied with our experience but. Just wish it were closer to us in Southwest Denver. We really like the vehicle we purchased.
Internet Sales Manager
GMC Terrain Lease - mattyc
Exceptional,seamless service. Truly a great new car experience. John delivered my new car, and drove my trade-in away. He made it an effortless transition. Highly recommended!
Sales and Leasing Consultant
Sales & Leasing Consultant
Easy, pleasant, helpful and a good price. - Rob
I bought a truck through Steve Rodriguez about 1 1/2 years ago and was very happy with the transaction and the way he served me. I was in the market for a GMC Acadia Denali, so I went back and asked for him, and fortunately, he was available. Again, he was very helpful, pleasant, not pushy, courteous and very pleasant. The transaction went well and the price for my trade-in and the new vehicle were very good and fair. I have gotten my truck serviced at the dealership, and have always been pleased, so I was happy to be able to get the Acadia from the dealership and have Steve by my sales representative. I have recommended the dealership to others because of my experience.
Used Car Sales Manager
Great job, flexible, makes it easy - jstack
I have bought two Honda with Derek's assistance. Each time he has made the process very easy. He is very responsive to phone calls, text messages, emails, etc. There have been no surprises. He is very knowledgeable of the models of I was interested in. I would recommend Derek.
Super Groovy Customer Service - Josicat
I had the pleasure of working with Charlie at GMC West, AutoNation. He was responsive, and available, and very accommodating. I appreciate all of the work during this experience, but Charile and everyone involved. I would recommend this dealership to anyone. They were super groovy!
Good people, no fuss - EdwardsGuy
Just normal good people like you'd expect on the West Slope. They were willing to talk through the purchase with me, and were fair and honest in their dealings.
Superior Customer Service - JWC
Excellent honest service. I am from another state and had to have my Jeep serviced while traveling. Image a appointment and received superior customer service. You cannot go wrong with this dealership. I wish my hometown dealership had the same level of service.
We had a very good experience - jimmy
Our experience was pleasant no big pressure to buy and. We feel we got treated with respect
This is our second purchase
Thank You James
Outstanding Experience - GMC Owner
Christopher provided outstanding service throughout this purchase. Overall Medved is a great dealer to work with. This is my second purchase from Medved. I am happy to recommend them.
No pressure dealer - JimmyD
Steve Rodriguez was kind and quite with a zero pressure attitude. The finance guy was informative and very helpful. I hate buying cars at dealers but this experience was excellent. Not once did I feel like I wasn’t in control, nobody tried to upsell anything. I would recommend this dealer to anyone.
Quick & Easy - Ericmcmichael
Mike and Rob were both very helpful in accommodating our time and budget constraints, and made sure we got what we needed out of our vehicle.
GREAT,FAST SERVICE😃 - Sangre16
Was in and out in no time was a pleasure working with Ritch,Worked with us to get the vehicle we wanted. Look forward to doing buisinessin the future
A Comfortable Experience - PJ
It has been many years since I needed to shop for a new car and there have been so many changes in the automotive industry since then. Patrick was very patient with all of my questions and explained all of the new changes with very through explanations. He made my shopping experience very comfortable.
Denali purchase - Aly123
Chris and Bre were fantastic to work with. Both were very professional and not pushy. They were able to find a car that worked and make the numbers work when other “big” lot dealers couldnt. I will definitely return here for my next car and give their name out to my friends, family and aquantiences.
Service: None. Bill: Big. - MountainMan
Several years ago, I took my new-to-me vehicle to Hudson. Two days later without vehicle, the bill included $300 for a new keyless entry antenna. Took to Lakewood dealership and learned that no new part was installed and received the service and part for no-charge warranty replacement. This year, went in for a fluid leak. Two days later without vehicle, charged $75 for no leak found. Leak in window washer fluid reservoir is obvious. No service provided by Hudson. Absolutely a FRAUD.
WORST EXPERIENCE EVER! - Honest person
Just in their this week and a complete joke! Doug you should be embarrassed to have your managment in place! Tim General Manager, Charlie store manager a complete joke! I'm in sales and weather I could someone or not I would provide a potential customer with suck rudeness and disrespect! Doug if I was you I would fire them all! So much disappointment with dealership and GM should know how bad you treat their potential customers! NEVER WOULD I RECCOMEND THIS DEALERSHIP, EVEN TO MY WORST ENEMY!
Disappointment - krikrisam
I took my truck to this dealership because I noticed I was always having low coolant every two-three months with my brand new truck. The following morning, I received a call from the service advisor, stating that I had a head gasket problem which was causing my coolant to slowly leak and sometimes produced steam from the hot engine, and that they need to be replaced. The following day after that, I received another call stating that a dead squirrel got under the hood next to the radiator. The service advisor tried to explain that the squirrel was previously between the radiator and fan blade and by driving the car through their lot, the fan blade killed the squirrel and damaged the radiator. Clearly, my radiator was not busted two days earlier, otherwise, they would have noticed the squirrel the first day they looked under my hood, or the day after that, or noticed coolant on the ground before calling me to tell me about the head gasket problem. I believe that they parked my truck in their lot over two nights, and a squirrel made its way under the hood. Moving the truck from the lot into the bay killed the squirrel, undoubtedly.
They made me pay to fix the radiator which was almost $1,800. Not only was this not my fault, but to make matters worse, they overcharged me. I called two other GMC dealers, Medved and Suss, as well as an independent shop and they all quoted $1300 for the same service. I explained this to the manager and his only suggestion was to file a claim with my insurance, because parking the truck in their lot is not covered by their insurance.
I would like everyone to know this dealership is not reputable and does not represent GMC very well. Check your car very well if you leave your car there overnight. They have a lot of squirrels running around.
Horrible finance department - jcook2013
We had a wonderful experience with the sales men (they get 5 stars) but a horrible experience with the finance department. We went in stating we had financing at a low rate and let them know if they found something LOWER that we could discuss that opportunity if something came up. Find out 2 days later after not hearing a single thing we got an email stating our account was set up with a different lender, we called to ask what the deal was but they stated that the paper work was already turned in and there was nothing they could do, and we would have to wait until we could refinance to what we wanted in a few months (well thank you for wasting my time and money to make me solve your mistake). We have no idea what the terms or conditions are we never agreed to use that company and we couldn't be more irritated that they would go behind our back so they could make some extra money by going with the company they wanted! I couldn't be more disappointed as a first time buyer.
Update - The manager of the dealership called to apologize, he stated he would take care of us at the 5,000 mile marker so I will update after that happens.
Truck falls off lift. - Gmcowner
Warning this dealership has dropped a vehicle off a lift and refused to turn over their insurance information. Make claims to other customers that their insurance is handling it when in fact my personal insurance is handling claim. Over 13k in damages/expenses to the "accident" where a 20ft dually was placed on a smaller car lift. Weight rated yes proper lift points used no. The owner of this dealership is willing to handle things at his body shop of choice but only willing to pay estimated 3k. (See above in costs and still rising) also owner wanted to take things out back and settle (his words) all on video and audio recording when we simply wanted some insurance information to get things handled. If you ask about our situation you will be told we are upset that they refused to trade us due to emissions on the truck were altered. True they agreed to trade us as I said I would never feel safe in this truck again hauling my 4month old son across country with our 42ft rv in tow. They were drawing up paperwork and then changed their minds. They stated it's illegal and couldn't sell it when a dealer trade or auction was a perfect solution but the owners response was he wouldn't do it because he wouldn't make money. .. so a dealership is to make money off of them dropping my truck? We then offered to have the truck placed back to emission passing and got a response no deal.
All this is not he said she said I have text correspondences, Audio recordings.
Now almost 5 months later I'm personally out thousands and still dealing with issues regarding the truck. You think a dealership has your best interest in mind when they tell you here's a rental we will fix your truck like new it will look better than before. Trust yourself and have your family's safety in mind. Their 3k offer to pay to fix the issue doesn't even tough the 13k and rising costs. Tell me how would you want to be treated by a dealership?? I simply wanted them to do the right thing and this post will be updated as the case continues. Could they have traded us? Yes
Could they have provided their insurance information to Me? Yes
Will they lie and say I'm just upset? They have been so far even sending emails to potential future customers concerned with how this is being handled.
Its not slander it's not hearsay when you have proof. We are a family just trying to raise a small child and work but we have made countless trips beyond being inconvenienced at this point to get our truck back in working order before this so called accident. (Negligence)
From being name called by the owner himself. If it weren't for the dealership trying to make money off of their own issue we would have all this behind us but still 5 months into this ordeal we are dealing with the nightmare of it all. Updates will be posted and I'm sure if you contact the dealership you will get lies from the management (I've already seen coming from them forwarded to me)
This could easily be any customer. Who wants this when you taken your truck in for a warranty oil pan seal leak? Sounds simple huh?
Couldn't even get a quote on a new vehicle after 3 days! - ValleyGirl58
Sent an email and called on a Monday morning for a quote on 3 different 2018 Acadia's. I was told by Kayli that we would have quotes that afternoon. Never heard back. Called again on Tuesday and she said they had been busy and would get back to me soon. Finally received quotes on Tuesday afternoon for 2 of the 3 Acadia's that I requested quotes on. I was told the 3rd Acadia Denali wouldn't be quoted because I would get a better deal on the other (because it was a demo with 5220 miles on it). At that point, it clearly didn't matter that I wanted a quote on the more expensive Denali without all the miles too. The quotes I received didn't have my address on it (for taxes purposes) even though Kayli had that information. Also, the quotes did NOT include my trade in vehicle, which could make or break a deal. When asked, Kayli let me know that they just wanted to see if I was interested in the numbers or not. Not sure how I could be interested in numbers that aren't accurate with my correct address and didn't include my trade. Keeping in mind that if the deal was made, I would have to drive 4 hours from my home to the dealership. That is the reason why out the door numbers are so important to me before making a deal. I finally spoke to Kayli's manager, JR. He told me he would get with Kayli and see what they could do on my trade and they would get back to me with numbers. I never heard back from either of them and both knew that I needed numbers before Wednesday so I could make the drive there. I would not recommend this dealership unless you have about a week of time to waste. Keep in mind you can go to a different dealership and get competitive numbers within a couple hours on all the vehicles you actually requested numbers on. Terrible customer service... even when you are trying to buy a $50,000 vehicle. They clearly don't appreciate their customers.
Lack of interest in my business. - in4aride
If I could give no stars I would. This dealership has been the biggest let down from day one.
I have tried purchasing 2 brand new vehicles from them, simply to be ignored and blown off by sales staff too busy chatting with themselves and on their phones. With over an hour each time spent trying to look at trucks, I purchased the vehicles elsewhere.
I tried taking in two vehicles for service. It was like pulling teeth to get anyone to offer any help on the first truck, the only reason it was serviced there is my wife doesn't care for the drive to Junction just for truck servicing. However, it will no longer go there after today. Where I went back in with the other new truck I had to buy in Junction, to try and get it serviced. A simple oil change, rotate and balance, nothing special at all, half hour worth of work. I stood around and waited to be greeted, until finally I was asked, rather short and rudely, "Do you need something?" Obviously, I didnt park my truck in the service bay, come stand inside, in front of a service just for fun. But I simply replied I needed service on my truck, LOF/Rotate. I was laughed at and asked, "Do you expect that now?" Well, yeah, generally thats how service works. - Yes, or I can drop it off for the remainder of the day if that works better. I was laughed at again and told being a new truck not in the system, they wouldnt touch my truck unless I set up an appointment where they could have it for the full day.
So here we are, I have tried spending in excess of $100k in their shop, just to be laughed at, ignored, or turned away. So my vehicles will no longer see their lot, and I wont waste time going back for the next truck we are looking to purchase. If you value your time or customer service, avoid this shop.
I have been to several dealerships but this has been the... - proudchevyowner
I have been to several dealerships but this has been the worst by far. The level of service I have received has been outrageous. Each time I have been in for repairs/maintenance in the past six months both parts and service manager have been outside smoking and I had to wait until they were finished with their break before they would even acknowledge I was there. This is not to mention the times that I called for an appt. and got no answer. Most of which I made the calls from across the street just to see if the two were outside smoking when my calls were being ignored. And guess what? Low and behold neither was behind the desk. The other part of all this that was so frustrating is I got charged $89.44 for a simple remote reprogram for my key transmitter. I understand things cost but it is flat out UN-PROFFESIONAL to charge someone $89.44 for five minutes of work and give someone free mount and balance on a set of tires simply because they are a friend of the service manager. The reason I came to know this is while waiting to make payment I overheard the conversation between the customer and Aaron. The only part of this whole ordeal that was enjoyable is the technician was friendly upon returning my keys. It seems to me like the managers of that department need to be taking some ethics lessons from the mechanics. Overall, I would rate each of my visits along these same lines and would not recommend this dealership to anyone who wants to be treated like a human being.
Financial Services Director, MPFS
McCaddon Cadillac Buick GMC