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excellent treatment with both sales and service. Jon... - kirby.marks
excellent treatment with both sales and service. Jon Berry in service is a good as they get. great explanations and follow-up. Listened and acted on my needs.
John Clark is a long time sales person, low key, yet knows his job. Great follow-up and very responsive. Had everything ready to make a fair deal on a purchase and trade.
Top Reviewed Specialists At This Dealership
Sales Director & Sales Professional
Sales & Leasing
Our salesman, Alfonso, and our finance person, Mr Puga,... - Rick
Our salesman, Alfonso, and our finance person, Mr Puga, were great! They both went out of their way to make sure we were happy with our choice of vehicle.
Our experience was excellent. Bryan Lovelady provided all... - BSHLKH
Our experience was excellent. Bryan Lovelady provided all information we needed to make our decision with no pressure sales. The entire process went smoothly and all staff treated us well.
Ernesto was wonderful to work with. No pressure. Very... - molhoune
Ernesto was wonderful to work with. No pressure. Very knowledgeable, easy to talk to, funny. Highly recommend working with him!! So excited to have my new GMC!
Wouldn't go back after working with Austen and Chad. Both... - AlexR
Wouldn't go back after working with Austen and Chad. Both were arrogant and unwilling to help at all. I was also horrified that Chad, a manager, approached us with a dip of chew in... absolutely gross! They tried to take me for a fool and thought I couldn't do basic math. Avoid this place like the plague
During a service techs need to wipe off there oily hand... - Kurtisr.macura
During a service techs need to wipe off there oily hand prints from vehicles hood, fenders, door handles, pay attention to details
The service department is horrible. They have lied and... - Renewal444
The service department is horrible. They have lied and misconstrued facts to their own design. In contacting the warranty co. I was shocked at Markleys service approach in trying to push conjecture rather than diagnosis. They were telling me they are over their head. They said they have backed themselves into a corner continuing to push their diagnosis based on supposition and no proof. The service advisor Will is not knowledgeable in any way shape or form. The person you trust to advise cannot do so because he does not understand what the technician said. I had dealings with 3 people there. The service advisor Will, the service manager Brent and Michael the technician. I have never in my life found a company that is in such disregard and understanding of customer service. I had a small request to charge my battery that they said was bad. I asked charge it and see if it charges and then holds a charge. The technician said they were unable to charge the battery. Umm anyone can charge a battery or at least try. He refused. Faith in Markley service? I would not trust them to change my oil. Worst experience I have ever had. My departing words were with the technician. I had been trying to correct the fiasco thru Eric the General manager. Eric called to inform me the technician said I was cussing him out and being belligerent. I was mad but My wife sitting beside me was open mouthed. she heard no cussing in the conversation but Michael once again lied. It is unbelievable yet i know do not have them even look at your vehicle. *****UPDATE***** Markley service and I had a disagreement in offering a diagnosis that was supposition. they thought I was unreasonable because they diagnosed the battery was bad And They refused to charge the battery to appease me. Customer Service plain and simple that they are clueless to. Just hook it up and walk away. Michael said they could not. Interesting they refused this. They were afraid of the battery being good so they lied and fought me on just appeasing me. So I picked up my car and I can’t make this up but I got on the road and I looked down. They had scratched my console. I continue down the road and I hear scraping around the steering wheel. I inspect it. I swear to all that is holy the top cover to the steering column was not even attached. It is just rattling around. Please if you use their service beware and question their diagnosis. You will find as I did they are pompous. They believe they are right and will fight you tooth and nail because they can’t stand the fact someone challenges them and Michael the service tech is not capable of proof. I see a law suit coming. It was shocking the way they treat customers at the service center but it has changed to unconscionable by leaving my vehicle for pickup, in a state of disrepair that becomes a hazard. Perhaps I am a one off for Markley service but I have a hard time justifying that tempered with their astounding and astonishing customer service or lack of
Sean from Alpine is an outstanding sales employee. He... - Carol Kobobel
Sean from Alpine is an outstanding sales employee. He made buying a car easy and enjoyable.
These people have been nothing less than sensational.... - Dwalls
These people have been nothing less than sensational. They really take care of you and go the extra mile. Just bought a 2018 toyata 4 runner. Jeffery was awesome. Straight shooter and he displayed the highest level of professionalism
I've been dealing with this dealership for over 20 years.... - messier7
I've been dealing with this dealership for over 20 years. I have bought both new and used Buicks from this deaIership and have always received great service. I've recommended this dealership to many of my friends and relatives.
Had a bad experience at this dealership. I was given the... - Edgar
Had a bad experience at this dealership. I was given the option to leave a deposit on a vehicle to hold it for me but it was not stated that the deposit was non-refundable. The agent supposedly did state it but I do not remember. Also, the receipt that I signed did not mention anything about it being a non-refundable deposit. Anyway, I figured I had lost the money after I contacted the agent but what I found to be very unprofessional was his snotty and immature attitude towards me via text. I did not appreciate that. I do not recommend working with this individual. Unfortunately this experience left me with a sour taste. Hopefully he can get better at communicating more effectively and in a more professional manner as a representative of this immense dealership.
Drove an hour to o for a doctors appointment and my car... - Jennadondero
Drove an hour to o for a doctors appointment and my car started to make a really awful sound. Drove to the dealership to make an appointment and I met the sweetest service consultant! She went out of her way to make sure my 4 month old son and I got home safely! I will never go anywhere but here to get my car worked on just because of how amazing she was! Her name was Celeste Barnett!
No Hassels. Seem knowledgeable. Very friendly, willing to... - Tom c
No Hassels. Seem knowledgeable. Very friendly, willing to listen. No pressure when looking and checking available vehicles
Not completely satisfied with buy out of trade in, but got new car I wanted.
Check engine light went on in my 2021 Jeep Wrangler... - Ggiphone
Check engine light went on in my 2021 Jeep Wrangler today. Sought an appointment and was told the earliest available appointment was October 20th. No effort to reassure me that it could wait without damaging the vehicle. No effort to accommodate a need prompted by a warning light. Take it or leave it was the attitude so I left it and will pay for service at another service option for a vehicle with 2,400 miles and under warranty.
It was a pleasure start to finish - DodgerGirl
We recently had the pleasure of buying a new 2019 GMC Acadia Denali from Ferguson Buick GMC. What is that you say? You hate the car shopping process from end to end? Can’t possibly be a pleasure?
Perhaps you have just shopped the wrong dealership. We visited the dealership on 2/16, an extremely windy cold day. The new car sales manager Tim rushed to the door to greet us. No slick platitudes, but a genuine welcome. We’d done research on a few SUVs we were considering, so we knew what we wanted to see. There wasn’t at that exact moment a salesman present, so Tim has us sit down and he pulled their current inventory of Acadia Denalis. He had all the details, price, color, features. Straightforward. There were also incentives, for instance a military discount of a few thousand dollars from GMC, as well as little things, like dealer handling on $75 for military rather than the standard 499. There was never a shell game with the price. We wanted the price without trade in, and that was what we were quoted.
Our salesman Andres Roman got free and we went on a test drive. No pressure. It was all about what would suit us. We probably put more pressure on him with our thousand questions on the vehicle, all of which he could answer and demonstrate with ease. We loved the car, the price was great, and we wanted to purchase and get on with our day. Andres did everything he could to expedite the process. The finance guy came over, Terry Mitchell, and we told him, we have our own financing already approved through USAA, what is the best rate your financing can offer. Terry was able to give us a straight up what was best rate he could offer, no haggling, no let me just run your credit, it was just the rate. Our USAA rate was better and he was perfectly fine with that. He was familiar with the dealership side of USAA’s loan process and we were in the car and on our way home in no time. It was the best experience I have had in 40 years of car buying.
The story didn’t end there. Andres called the next day to make sure we were happy, and did we have any questions. Then a day or two later, we got a box from the dealership, with coffee cups and delicious chocolate chip cookies. When I did my pre-shopping, I noticed the Ferguson Buick GMC had the highest rating of any dealership in town. Now that I have purchased a car from their dealership I can see exactly why there ratings are higher, it is because they are better. Happy car shopping to you all!
We had a very good experience - jimmy
Our experience was pleasant no big pressure to buy and. We feel we got treated with respect
This is our second purchase
Thank You James
Service: None. Bill: Big. - MountainMan
Several years ago, I took my new-to-me vehicle to Hudson. Two days later without vehicle, the bill included $300 for a new keyless entry antenna. Took to Lakewood dealership and learned that no new part was installed and received the service and part for no-charge warranty replacement. This year, went in for a fluid leak. Two days later without vehicle, charged $75 for no leak found. Leak in window washer fluid reservoir is obvious. No service provided by Hudson. Absolutely a FRAUD.
Superior Customer Service - JWC
Excellent honest service. I am from another state and had to have my Jeep serviced while traveling. Image a appointment and received superior customer service. You cannot go wrong with this dealership. I wish my hometown dealership had the same level of service.
Brought my 2014 Chevy Silverado for an oil change, tire... - Footer
Brought my 2014 Chevy Silverado for an oil change, tire rotation, wiper blade replacement and a filter change. When I brought my truck in, everything was working in perfect order, but, when I got it back, the main console where the radio is at, the screen itself, was all blacked out. When I brought this to the attention to the attendant, he said that he'd have his guys look at it. Again, when I brought it in, it was working perfectly fine. After they checked everything over, the attendant stated that it was as short that must have gone out when they were working on it. Thankfully, my extended warranty covers the parts and labor but I was told I would have to pay the deductible of $100. I would be totally fine with that if the short happened while I had the truck in my possession and had to bring it in for them to fix. But, since it was in the possession of the service center at the time, how do I know that their techs did screw something up? I find it kind of fishy that again, when I brought it it, everything was working in perfect order. I feel like I shouldn't have to pay for something that their techs may have messed up on in the back. Not happy with them and a little shocked as they are normally really good at what they do. At this point, I doubt anything will be done by them in regards to covering any type of cost. Be very careful and mindful of when you bring your vehicle in to them to have service done, you may end up with something faulty if you get it back.
My experience when purchasing a 2021 Silverado 1500... - Garrettspiker69
My experience when purchasing a 2021 Silverado 1500 custom via an internet sale included my having to deal with Kings false advertisement of odometer readings, safety features and options. After nearly three months of having the truck I was sent an email telling me that they could not get the financing done because I could not prove two years of self employment. Ironically I am not self employed!. I returned the 2021 and will be taking up the issues with the Dealer Board in hopes of protecting potential future consumers. If it sounds to good to be true? It probably.is!
(Facts) Had my 2014 GMC Denali 2500 HD in for warranty... - BO
(Facts) Had my 2014 GMC Denali 2500 HD in for warranty work three times for the same front end pitman arm. The last time they had it for 9 days and while it was there, $8,000+ in power tools and other quality handtools were stolen from my vehicle. My truck tool box was broken into and the tool boxes in the bed were removed. Matt at the service center who I had dealt with throughout this service, confuses me maybe. His response to me calling Markly and saying "hey I'm the one that just picked up that 2014... I just realized that all the tools had been stolen from the back of my truck". Matt's response: "Well-- I didn't do it."......... a very brief silence before I immediately requested somebody in management. I didn't suspect anything at that time, but doesn't sound like an innocent or natural response to should be highly unexpected notification of events. I was told a manager will call me soon. I did not receive a call back until I called three times and threatened to write a review prior to a call if I didn't receive one within the next 30 minutes. I received one 5 minutes later. I filled a police report. Nothing for the police to go off of because apparently there are NO cameras in the entire place other than where you turn your vehicle in which showed the tool boxes in the back of my truck. Matt told the detective and his boss that I called and told him I was going to pick up my tools , which I never did and have phone records showing that I did not call them once in between the day I dropped it off and the day I picked it up . Employee reports support multiple theft from my vehicle during the first few days on-site. Markley GMC service center decided their insurance wasn't even going to be contacted and "don't have insurance to cover this type of thing" Bull Spit! according to my insurance agent. I was later told by the Markley manager that they are just going to assume that I am trying to be fraudulent and stole my own tools. They let my insurance agent sit in the office for 4 hours before they told her she had to get out as they were closing. She told me she sat on hold for the manager for hours, each of the three days prior and is why she decided to go in person. I am pretty sure if they were confident that they had no liability and truly believe that I stole my own tools, this upstanding company and personnel wood continue down the current path and at least talk to an insurance agent regarding a police investigation and claim directly related to the personnel and area he manages. So unless you are Mark McVey or a detective, don't take your vehicle there, Ever!. My insurance is going to cover (with increased insurance rates of coarse) the tools that were locked in the tool box, nothing from the bed, including a 90+ lb bucket with screws and bolts. Do you think someone climbed a fence with that and carried all my tools very far? (My opinion)No, pulled right to my truck with knowledge of no cameras, location, and open gates. They Stole from me, and called me a thief. I even hired a private detective but was a waste of money it was only a scam . I was going to spend $500 a day I expected more than an hour of him searching employees open network social media accounts . Didn't ask the right question I guess. Oh! They also stole many many hours of my sleep, trust in humanity, and my otherwise relaxed state of mind! Hey you should risk it though, they are pretty tooled up now, or maybe they deserve my hard earned property that enable me to support my 6 kids and awesome wife. NAH!
I have been to several dealerships but this has been the... - proudchevyowner
I have been to several dealerships but this has been the worst by far. The level of service I have received has been outrageous. Each time I have been in for repairs/maintenance in the past six months both parts and service manager have been outside smoking and I had to wait until they were finished with their break before they would even acknowledge I was there. This is not to mention the times that I called for an appt. and got no answer. Most of which I made the calls from across the street just to see if the two were outside smoking when my calls were being ignored. And guess what? Low and behold neither was behind the desk. The other part of all this that was so frustrating is I got charged $89.44 for a simple remote reprogram for my key transmitter. I understand things cost but it is flat out UN-PROFFESIONAL to charge someone $89.44 for five minutes of work and give someone free mount and balance on a set of tires simply because they are a friend of the service manager. The reason I came to know this is while waiting to make payment I overheard the conversation between the customer and Aaron. The only part of this whole ordeal that was enjoyable is the technician was friendly upon returning my keys. It seems to me like the managers of that department need to be taking some ethics lessons from the mechanics. Overall, I would rate each of my visits along these same lines and would not recommend this dealership to anyone who wants to be treated like a human being.
So far I say no stars. Truck was coming in 3 weeks ago.... - debbie
So far I say no stars. Truck was coming in 3 weeks ago. We put our money down, they cashed the check. Nothing was to be turned into for financing until we received our new truck. No truck. GMAC just welcomed us. We check every few days. They will not even call us back anymore. They will not allow us to buy another truck because they turned in false paper work. Run with your money and don't look back. Finance dept promised it would not be submitted until we received the truck. Trying to figure who to turn them into.
I’ve purchased 2 brand new trucks in the past,my family... - Unhappy customer
I’ve purchased 2 brand new trucks in the past,my family as well has purchased their vehicles from Wilcoxson and have always taken the vehicles back for maintenance or whatever the case may be, my 2003 GMC truck was badly vandalized the weekend of the 4th of July to where the driver side door lock and steering column were severely damaged, had the truck towed down to Wilcoxson and was told parts were on back order, I get that sometimes it happens,the way I found out was I called and was informed, no follow up with the service department whatsoever, I called this past Monday to the parts department instead of the service and they informed me that they were in (supposedly) haven’t received no follow up from the service department to confirm it.I’m starting to regret having taken my truck down there for repairs, I hope that everything is fixed correctly,if not I will definitely return till it is,