Completely taken care of - JamesPalmerTV
Justin Gasman and Joe Cleland handled everything I needed and then some. Joe knew everything there was to know about the car I was looking at and Justin made everything in the process as smooth as it could be. And on top of that, the entire process was handled very quickly.
Top Reviewed Specialists At This Dealership
Sales & Leasing
Sales & Leasing
They went above & beyond to help me! - Very Pleased Customer
The sales person, Tyler Smreker, was very knowledgeable, upfront and honest with me. He did not push me into buying anything....he gave me all the information/options I needed to make a good decision. The finance person, Darek Harris, also went above and beyond helping me. Not only did he explain all my options and what all I was signing, but he helped me get the paperwork ready that I will need to get my refund for GAP and extended warranty from my traded-in vehicle. I've even been back a couple of times since my purchase and all the emplyees that were there, were very helpful in answering all my questions. I would highly recommend them to all.
Check engine light investigation. - Ron Beitz
Ron Yamaha described to me what was going to be done to check out engine light. They found the problem and he let me know the cost before the repair. To me he showed that I understood what was going on. He has always shown respect and great customer service to me.
Sales and Leasing Consultant
New Sales Manager
Sales & Leasing Consultant
Great service - kaesha
I would like to thank everyone that I've been interacted with at Markley Motors. BJ Wilhite who helped me find the car that I wanted.With my first vehicle purchase I was a little scared, but he treated me just like he would have treated his daughters friend (if that makes any sense at all) Overall I was very happy.
The service has definitely shined three year after purchasing my car whenever I bring my car in for routine oil checks, tire patches and everything inbetween. I want to specifically highlight Andrew Martinez who I see almost every time I come in. He is always happy to see me and goes over my bill and explains anything that I have questions on and lets me know what work will need to be done at my next visit if there is anything besides an oil change. I'm definitely a chatty Cathy so I like that he and I can chat about vacations and weekend plans.
I would also like to thank Nick, on 8/25/18 he helped me get checked in and called me with questions about my windshield wipers and was genuinely very polite.
Lastly, thanks to the guys that work on my car, they're the real MVP's that make sure my car's up and running and in great condition
Sales and Leasing New and Pre-Owned
Great job - Nathan Noel
Ryan was very helpful. He went out of his way to make sure we got the truck we were looking for at a great price.
We had a very good experience - jimmy
Our experience was pleasant no big pressure to buy and. We feel we got treated with respect
This is our second purchase
Thank You James
"Steve Rodriguez - J&JP
We made an appointment for a Saturday to test drive a pickup we were interested in. Our schedule changed and we were able to go on the Thursday before. As soon as he heard our name, he automatically knew which vehicle we wanted to see. His attention to detail made our purchase go super smooth. Thanks J&JP
Really Good guys - Rbitv
Done to perfection, on time and under budget. Honest guys that really care about their customers. Ian and Tim are both top notch guys that will go aboove and beyond to help out A+++
Quick & Easy - Ericmcmichael
Mike and Rob were both very helpful in accommodating our time and budget constraints, and made sure we got what we needed out of our vehicle.
Awesome Experience! - Jvsheekey
Rich was very knowledgeable and spent a great deal of time with my wife and I. I never felt pressured or rushed. I would highly recommend buying and automobile from Rich and Johnson Auto Plaza!
Purchase of Used Vehicle - april123
speechless.......Kelly Denney was our "sales guy".......but with no "sales" pressure just 1000% honesty and truly listened to what we wanted and needed. Even towards signing not being pushy on all these other things they can rack on! if you are ever in doubt please don't hesitate to call Kelly he was and is amazing and i promise you, you will not regret it.
Superior customer service after the sale - Arosenoff
Tom Medina delivers superior customer service! Unlike many other experiences, his commitment to his clients doesn’t end after sale. I have had our new vechicle in for service a couple of times since purchasing it. Each time Tom and the staff at King Buick GMC have gone above and beyond to make my appointment hassle free. I was most impressed when Tom offered to deliver my car to our house about 30 minuets from the dealership after the repair was completed. Not only did he drive it to me, he Brought it back with a full tank of gas and made sure I was satisfied with the repairs before he left.
Tom brings back old fashion customer service and values. This is something that is hard to find today and even more elusive in the used car business. We will always buy our vechicles from Tom and King Buick GMC.
Great experience! - 2017 silverado guy
The internet sales team was easy to deal with, and stayed late to get us into the right vehicle with minimum hassle. Awesome experience all around!
Car Buying Made Easy - Shannon Winkelman
We bought a Jeep Grand Cherokee here. We came in late in the day, approximately 4:30. Matt Leo was so incredibly helpful! He met us at the door with a handshake, listened to what we were looking for, and took us out to show us what they had. We narrowed it down to between a new and used vehicle. Matt gave no pressure to buy the newer vehicle, just answered our questions and told us pros and cons of each. He stayed far later than their closing time to make sure that we were satisfied with our experience and the sale. Once the sale was complete, he didn't give us the bum rush out the door so he could go home. He made sure that we were familiar with every aspect of how to operate our new car with all of its features and answered any questions we had. I highly recommend this dealership and, in particular, Matt Leo to anyone looking for a great car buying experience!
Outstanding - Bignoy3406
Staff was exceptionality helpful went out of their way to make sure we were treated very fair. The only complaint I have is with gmc finance refused to give me a tier one rating. After not missing or late payments with them. Cost me another 2,700 dollars over the contract.
Service: None. Bill: Big. - MountainMan
Several years ago, I took my new-to-me vehicle to Hudson. Two days later without vehicle, the bill included $300 for a new keyless entry antenna. Took to Lakewood dealership and learned that no new part was installed and received the service and part for no-charge warranty replacement. This year, went in for a fluid leak. Two days later without vehicle, charged $75 for no leak found. Leak in window washer fluid reservoir is obvious. No service provided by Hudson. Absolutely a FRAUD.
Disappointment - krikrisam
I took my truck to this dealership because I noticed I was always having low coolant every two-three months with my brand new truck. The following morning, I received a call from the service advisor, stating that I had a head gasket problem which was causing my coolant to slowly leak and sometimes produced steam from the hot engine, and that they need to be replaced. The following day after that, I received another call stating that a dead squirrel got under the hood next to the radiator. The service advisor tried to explain that the squirrel was previously between the radiator and fan blade and by driving the car through their lot, the fan blade killed the squirrel and damaged the radiator. Clearly, my radiator was not busted two days earlier, otherwise, they would have noticed the squirrel the first day they looked under my hood, or the day after that, or noticed coolant on the ground before calling me to tell me about the head gasket problem. I believe that they parked my truck in their lot over two nights, and a squirrel made its way under the hood. Moving the truck from the lot into the bay killed the squirrel, undoubtedly.
They made me pay to fix the radiator which was almost $1,800. Not only was this not my fault, but to make matters worse, they overcharged me. I called two other GMC dealers, Medved and Suss, as well as an independent shop and they all quoted $1300 for the same service. I explained this to the manager and his only suggestion was to file a claim with my insurance, because parking the truck in their lot is not covered by their insurance.
I would like everyone to know this dealership is not reputable and does not represent GMC very well. Check your car very well if you leave your car there overnight. They have a lot of squirrels running around.
Horrible finance department - jcook2013
We had a wonderful experience with the sales men (they get 5 stars) but a horrible experience with the finance department. We went in stating we had financing at a low rate and let them know if they found something LOWER that we could discuss that opportunity if something came up. Find out 2 days later after not hearing a single thing we got an email stating our account was set up with a different lender, we called to ask what the deal was but they stated that the paper work was already turned in and there was nothing they could do, and we would have to wait until we could refinance to what we wanted in a few months (well thank you for wasting my time and money to make me solve your mistake). We have no idea what the terms or conditions are we never agreed to use that company and we couldn't be more irritated that they would go behind our back so they could make some extra money by going with the company they wanted! I couldn't be more disappointed as a first time buyer.
Update - The manager of the dealership called to apologize, he stated he would take care of us at the 5,000 mile marker so I will update after that happens.
Exactly the truck we needed - Charlottenaurora
Ed and Patti helped us find exactly what we needed to tow our 5th wheel. My husband had very specific requests and they were able to help him find what he wanted. The staff was very friendly and did not try to up sale products. They worked with our credit union for our financing. The experience was comfortable and pleasant. Ed spent extra time with us to teach us how to use the electronic equipment on the truck. We highly recommend this dealership.
Price changes after you submit your purchase agreement - Victimofalpine
I approached a vehicle And we made the purchase agreement I submit the application and they said somebody was looking at the car that I was interested in. The vehicle listed what 30 miles on it which is a brand new one. They also mentioned the car actually has 5000 miles on it instead of 30. And they said if I pay $2000 more than I could buy it. Well honest people do not do business like that . They are literally fishing people.
Service center fixed wrong thing and will not refund - ajelson
Absolutely will never take my car back to this place which is unfortunate as I bought my car here in 2011 and have taken it to them for every oil change and repair since purchasing. The issue now is this is the second time I have taken my car here to have them fix (and charge me) for something that was not the problem and when I return my car to be fixed they refuse to give me a refund for the work that was done incorrectly. They simply do not care about their customers and only care about their profits as this is evident that they are willing to lose a customer of over 7 years so easily.
Lack of interest in my business. - in4aride
If I could give no stars I would. This dealership has been the biggest let down from day one.
I have tried purchasing 2 brand new vehicles from them, simply to be ignored and blown off by sales staff too busy chatting with themselves and on their phones. With over an hour each time spent trying to look at trucks, I purchased the vehicles elsewhere.
I tried taking in two vehicles for service. It was like pulling teeth to get anyone to offer any help on the first truck, the only reason it was serviced there is my wife doesn't care for the drive to Junction just for truck servicing. However, it will no longer go there after today. Where I went back in with the other new truck I had to buy in Junction, to try and get it serviced. A simple oil change, rotate and balance, nothing special at all, half hour worth of work. I stood around and waited to be greeted, until finally I was asked, rather short and rudely, "Do you need something?" Obviously, I didnt park my truck in the service bay, come stand inside, in front of a service just for fun. But I simply replied I needed service on my truck, LOF/Rotate. I was laughed at and asked, "Do you expect that now?" Well, yeah, generally thats how service works. - Yes, or I can drop it off for the remainder of the day if that works better. I was laughed at again and told being a new truck not in the system, they wouldnt touch my truck unless I set up an appointment where they could have it for the full day.
So here we are, I have tried spending in excess of $100k in their shop, just to be laughed at, ignored, or turned away. So my vehicles will no longer see their lot, and I wont waste time going back for the next truck we are looking to purchase. If you value your time or customer service, avoid this shop.
Superior Customer Service - JWC
Excellent honest service. I am from another state and had to have my Jeep serviced while traveling. Image a appointment and received superior customer service. You cannot go wrong with this dealership. I wish my hometown dealership had the same level of service.
I have been to several dealerships but this has been the... - proudchevyowner
I have been to several dealerships but this has been the worst by far. The level of service I have received has been outrageous. Each time I have been in for repairs/maintenance in the past six months both parts and service manager have been outside smoking and I had to wait until they were finished with their break before they would even acknowledge I was there. This is not to mention the times that I called for an appt. and got no answer. Most of which I made the calls from across the street just to see if the two were outside smoking when my calls were being ignored. And guess what? Low and behold neither was behind the desk. The other part of all this that was so frustrating is I got charged $89.44 for a simple remote reprogram for my key transmitter. I understand things cost but it is flat out UN-PROFFESIONAL to charge someone $89.44 for five minutes of work and give someone free mount and balance on a set of tires simply because they are a friend of the service manager. The reason I came to know this is while waiting to make payment I overheard the conversation between the customer and Aaron. The only part of this whole ordeal that was enjoyable is the technician was friendly upon returning my keys. It seems to me like the managers of that department need to be taking some ethics lessons from the mechanics. Overall, I would rate each of my visits along these same lines and would not recommend this dealership to anyone who wants to be treated like a human being.
Financial Services Director, MPFS
McCaddon Cadillac Buick GMC