Extremely professional and classy!!! - DenverCTScc
Zach Brick and his team provided me the highest level of service and professionalism! There isn't another dealer in the state that compares to the level of service provided at McCaddon Cadillac. My buying experience was flawless and I couldn't be more ecstatic about my new CTS. If you want to be treated like a valued guest where your business truly matters, I would highly recommend buying your car from McCaddons!
Top Reviewed Specialists At This Dealership
Sales & Leasing
Sales & Leasing
They went above & beyond to help me! - Very Pleased Customer
The sales person, Tyler Smreker, was very knowledgeable, upfront and honest with me. He did not push me into buying anything....he gave me all the information/options I needed to make a good decision. The finance person, Darek Harris, also went above and beyond helping me. Not only did he explain all my options and what all I was signing, but he helped me get the paperwork ready that I will need to get my refund for GAP and extended warranty from my traded-in vehicle. I've even been back a couple of times since my purchase and all the emplyees that were there, were very helpful in answering all my questions. I would highly recommend them to all.
Service Department - Shanyn444
I took my car in because I had got bad gas at a gas station and John Savage was nothing by professional and honest. He kept in constant contact with me and notified me of his findings as soon as he knew. He let me know what needs to be done to fix my vehicle and how to proceed with insurance and the gas station themselves. All in all John was a major help and very professional. Thank you so much for your help!!
Sales and Leasing Consultant
Sales & Leasing Consultant
"Steve Rodriguez - J&JP
We made an appointment for a Saturday to test drive a pickup we were interested in. Our schedule changed and we were able to go on the Thursday before. As soon as he heard our name, he automatically knew which vehicle we wanted to see. His attention to detail made our purchase go super smooth. Thanks J&JP
Great Experience - Nick1231
Overall Matt and Troy made the experience great during our purchase of a Buick Enclave. They made it easy and were able to address any questions or concerns we had during the process. My wife and I both would recommend anyone to go and work with them.
Internet Sales Manager
Amazing car buying process - Cassiecassie1
This is my first time buying from Markley, but it wont be the last! I had an amazing experience from the second I got there. Fell In love with the car and they made the process as smooth and quick as possible.
Great job - Nathan Noel
Ryan was very helpful. He went out of his way to make sure we got the truck we were looking for at a great price.
Good Experience - Kansas Farmer
Very Friendly and up front with information. They operate like a small town dealership, not like big city dealers where you're just a number.
Superior Customer Service - JWC
Excellent honest service. I am from another state and had to have my Jeep serviced while traveling. Image a appointment and received superior customer service. You cannot go wrong with this dealership. I wish my hometown dealership had the same level of service.
We had a very good experience - jimmy
Our experience was pleasant no big pressure to buy and. We feel we got treated with respect
This is our second purchase
Thank You James
Medved is a Great Dealership - Monte M.
I have been a customer of this dealership for many years, and recently purchased a new 2017 GMC Canyon at Medved. The shopping and buying experience was straightforward and pleasant, and the Medved staff were friendly, helpful, and entirely low-pressure. My sales consultant, Anna Reim, was great to work with. She guided the sales and delivery of my new truck with ease, clearly answered all questions about the vehicle and sales process, and was especially good in providing a tutorial on the technology and Intellilink system. Thank you Anna and Medved! Monte
Great Experience - Dee and Bill
Nick Schafer was our salesperson. He was very knowledgeable of all the questions we had regarding the vehicles we were looking at. He is very easy to work with. He made it easy for us to come to a decision as to what we wanted.
Quick & Easy - Ericmcmichael
Mike and Rob were both very helpful in accommodating our time and budget constraints, and made sure we got what we needed out of our vehicle.
Great experience when buying our truck - cjb
Rich was great to deal with - no hassles at all, and he even found us a better interest rate than our credit union. We were in and out of the dealership with our new (used) truck in less than an hour and a half. Not only will we go back to buy our next vehicle, we will refer everyone we know who is looking for a vehicle to Rich.
Gregg & Carrie Baldwin
Car Buying Made Easy - Shannon Winkelman
We bought a Jeep Grand Cherokee here. We came in late in the day, approximately 4:30. Matt Leo was so incredibly helpful! He met us at the door with a handshake, listened to what we were looking for, and took us out to show us what they had. We narrowed it down to between a new and used vehicle. Matt gave no pressure to buy the newer vehicle, just answered our questions and told us pros and cons of each. He stayed far later than their closing time to make sure that we were satisfied with our experience and the sale. Once the sale was complete, he didn't give us the bum rush out the door so he could go home. He made sure that we were familiar with every aspect of how to operate our new car with all of its features and answered any questions we had. I highly recommend this dealership and, in particular, Matt Leo to anyone looking for a great car buying experience!
I'LL BE BACK!!!! - ANSLEY
I enjoy bringing my vehicles to Wilcoxson, the staff is good and professional people. they got me in and out at a reasonable time. Thanks Guys
Service: None. Bill: Big. - MountainMan
Several years ago, I took my new-to-me vehicle to Hudson. Two days later without vehicle, the bill included $300 for a new keyless entry antenna. Took to Lakewood dealership and learned that no new part was installed and received the service and part for no-charge warranty replacement. This year, went in for a fluid leak. Two days later without vehicle, charged $75 for no leak found. Leak in window washer fluid reservoir is obvious. No service provided by Hudson. Absolutely a FRAUD.
Disappointment - krikrisam
I took my truck to this dealership because I noticed I was always having low coolant every two-three months with my brand new truck. The following morning, I received a call from the service advisor, stating that I had a head gasket problem which was causing my coolant to slowly leak and sometimes produced steam from the hot engine, and that they need to be replaced. The following day after that, I received another call stating that a dead squirrel got under the hood next to the radiator. The service advisor tried to explain that the squirrel was previously between the radiator and fan blade and by driving the car through their lot, the fan blade killed the squirrel and damaged the radiator. Clearly, my radiator was not busted two days earlier, otherwise, they would have noticed the squirrel the first day they looked under my hood, or the day after that, or noticed coolant on the ground before calling me to tell me about the head gasket problem. I believe that they parked my truck in their lot over two nights, and a squirrel made its way under the hood. Moving the truck from the lot into the bay killed the squirrel, undoubtedly.
They made me pay to fix the radiator which was almost $1,800. Not only was this not my fault, but to make matters worse, they overcharged me. I called two other GMC dealers, Medved and Suss, as well as an independent shop and they all quoted $1300 for the same service. I explained this to the manager and his only suggestion was to file a claim with my insurance, because parking the truck in their lot is not covered by their insurance.
I would like everyone to know this dealership is not reputable and does not represent GMC very well. Check your car very well if you leave your car there overnight. They have a lot of squirrels running around.
Horrible finance department - jcook2013
We had a wonderful experience with the sales men (they get 5 stars) but a horrible experience with the finance department. We went in stating we had financing at a low rate and let them know if they found something LOWER that we could discuss that opportunity if something came up. Find out 2 days later after not hearing a single thing we got an email stating our account was set up with a different lender, we called to ask what the deal was but they stated that the paper work was already turned in and there was nothing they could do, and we would have to wait until we could refinance to what we wanted in a few months (well thank you for wasting my time and money to make me solve your mistake). We have no idea what the terms or conditions are we never agreed to use that company and we couldn't be more irritated that they would go behind our back so they could make some extra money by going with the company they wanted! I couldn't be more disappointed as a first time buyer.
Update - The manager of the dealership called to apologize, he stated he would take care of us at the 5,000 mile marker so I will update after that happens.
Exactly the truck we needed - Charlottenaurora
Ed and Patti helped us find exactly what we needed to tow our 5th wheel. My husband had very specific requests and they were able to help him find what he wanted. The staff was very friendly and did not try to up sale products. They worked with our credit union for our financing. The experience was comfortable and pleasant. Ed spent extra time with us to teach us how to use the electronic equipment on the truck. We highly recommend this dealership.
WORST EXPERIENCE EVER! - Honest person
Just in their this week and a complete joke! Doug you should be embarrassed to have your managment in place! Tim General Manager, Charlie store manager a complete joke! I'm in sales and weather I could someone or not I would provide a potential customer with suck rudeness and disrespect! Doug if I was you I would fire them all! So much disappointment with dealership and GM should know how bad you treat their potential customers! NEVER WOULD I RECCOMEND THIS DEALERSHIP, EVEN TO MY WORST ENEMY!
Couldn't even get a quote on a new vehicle after 3 days! - ValleyGirl58
Sent an email and called on a Monday morning for a quote on 3 different 2018 Acadia's. I was told by Kayli that we would have quotes that afternoon. Never heard back. Called again on Tuesday and she said they had been busy and would get back to me soon. Finally received quotes on Tuesday afternoon for 2 of the 3 Acadia's that I requested quotes on. I was told the 3rd Acadia Denali wouldn't be quoted because I would get a better deal on the other (because it was a demo with 5220 miles on it). At that point, it clearly didn't matter that I wanted a quote on the more expensive Denali without all the miles too. The quotes I received didn't have my address on it (for taxes purposes) even though Kayli had that information. Also, the quotes did NOT include my trade in vehicle, which could make or break a deal. When asked, Kayli let me know that they just wanted to see if I was interested in the numbers or not. Not sure how I could be interested in numbers that aren't accurate with my correct address and didn't include my trade. Keeping in mind that if the deal was made, I would have to drive 4 hours from my home to the dealership. That is the reason why out the door numbers are so important to me before making a deal. I finally spoke to Kayli's manager, JR. He told me he would get with Kayli and see what they could do on my trade and they would get back to me with numbers. I never heard back from either of them and both knew that I needed numbers before Wednesday so I could make the drive there. I would not recommend this dealership unless you have about a week of time to waste. Keep in mind you can go to a different dealership and get competitive numbers within a couple hours on all the vehicles you actually requested numbers on. Terrible customer service... even when you are trying to buy a $50,000 vehicle. They clearly don't appreciate their customers.
Lack of interest in my business. - in4aride
If I could give no stars I would. This dealership has been the biggest let down from day one.
I have tried purchasing 2 brand new vehicles from them, simply to be ignored and blown off by sales staff too busy chatting with themselves and on their phones. With over an hour each time spent trying to look at trucks, I purchased the vehicles elsewhere.
I tried taking in two vehicles for service. It was like pulling teeth to get anyone to offer any help on the first truck, the only reason it was serviced there is my wife doesn't care for the drive to Junction just for truck servicing. However, it will no longer go there after today. Where I went back in with the other new truck I had to buy in Junction, to try and get it serviced. A simple oil change, rotate and balance, nothing special at all, half hour worth of work. I stood around and waited to be greeted, until finally I was asked, rather short and rudely, "Do you need something?" Obviously, I didnt park my truck in the service bay, come stand inside, in front of a service just for fun. But I simply replied I needed service on my truck, LOF/Rotate. I was laughed at and asked, "Do you expect that now?" Well, yeah, generally thats how service works. - Yes, or I can drop it off for the remainder of the day if that works better. I was laughed at again and told being a new truck not in the system, they wouldnt touch my truck unless I set up an appointment where they could have it for the full day.
So here we are, I have tried spending in excess of $100k in their shop, just to be laughed at, ignored, or turned away. So my vehicles will no longer see their lot, and I wont waste time going back for the next truck we are looking to purchase. If you value your time or customer service, avoid this shop.
I have been to several dealerships but this has been the... - proudchevyowner
I have been to several dealerships but this has been the worst by far. The level of service I have received has been outrageous. Each time I have been in for repairs/maintenance in the past six months both parts and service manager have been outside smoking and I had to wait until they were finished with their break before they would even acknowledge I was there. This is not to mention the times that I called for an appt. and got no answer. Most of which I made the calls from across the street just to see if the two were outside smoking when my calls were being ignored. And guess what? Low and behold neither was behind the desk. The other part of all this that was so frustrating is I got charged $89.44 for a simple remote reprogram for my key transmitter. I understand things cost but it is flat out UN-PROFFESIONAL to charge someone $89.44 for five minutes of work and give someone free mount and balance on a set of tires simply because they are a friend of the service manager. The reason I came to know this is while waiting to make payment I overheard the conversation between the customer and Aaron. The only part of this whole ordeal that was enjoyable is the technician was friendly upon returning my keys. It seems to me like the managers of that department need to be taking some ethics lessons from the mechanics. Overall, I would rate each of my visits along these same lines and would not recommend this dealership to anyone who wants to be treated like a human being.
Financial Services Director, MPFS
McCaddon Cadillac Buick GMC