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A big thank you to Geoff Palmer and David Singh for... - bldrusch
A big thank you to Geoff Palmer and David Singh for working with me to bring down the cost for the new engine I needed. McCaddon really stepped up . They not only sell cars but also make sure their customers are served and taking care of.
This is a dealer ship you can trust .Thank you again Ursula K.
Top Reviewed Specialists At This Dealership
Sales & Leasing
General Sales Manager
Sales & Leasing Consultant
Best car dealership ever. Chris was my salesman and... - Venus K
Best car dealership ever. Chris was my salesman and Arnald was my finance and they were the best team I've ever worked with. They made sure you got what you wanted and got you the best deals you can get. I recommend them over any other car dealership I've been with. They get you in and made sure you drove away with want you wanted. Thank you Chris and your team for an awesome experience!
Amazing dealership they had the best customer service... - Obrienda2011
Amazing dealership they had the best customer service and great sales people. Easiest people to work with! This company was the best I have dealt with in decades.
Fantastic Service - Civic2004
Mike Bickling, Service Consultant, at Markley’s Honda in Ft. Collins is wonderful. He cares about his customers and treats you with respect. Truly appreciated!
Great experience. Finally the truck I've dreamed about... - Carlapaulina
Great experience. Finally the truck I've dreamed about priced right.
THANK YOU MIKE C.
Mike C. the sales professional worked with my schedule since I was not planning on buying a vehicle couple days ago when my parents and I stopped by to look over their magnificent inventory. Alpine Buick was willing to negotiate, and Mike C. very informative and not over-bearing who repeatedly went out of his way to ensure a great monthly payment, and now I have my first own dream truck and i'm in love with it.
Not to mention Tyler S. He did all my financial paper work process and answer every one of my million questions due to being a 1st truck owner. Also found the best rate for my loan.
I highly recommend Alpine Buick GMC sales.Extraordinary job
Just purchased a new vehicle after looking at several on... - mikemiller13
Just purchased a new vehicle after looking at several on line then following up with salesman Levi Culver. He was always there to answer my questions and meet during his day off for a test drive.
Bob and his team were amazing! I recommend Transwest to... - darinpac
Bob and his team were amazing! I recommend Transwest to anyone looking for a new or used vehicle! They took great care of us and we couldn't have asked for a better experience and we love our new truck!
Very professional service center! - Mikey
First, let me say that I was a wholesaler in Austin for 17 years. That being said, my experience was excellent! The guys in service pulled my old GM running boards off because I was putting on new ones. They did not have to do that for me on a recall service but they did, free of charge. They also gave me a discount coupon for a detail, 149.00...nice price for a truck! I really like my truck. Bought it through Manheim as a 3 year old off lease. I like this dealership (service) very much. Thank you! Mike
This is the best dealership I have ever experience the... - karengipson
This is the best dealership I have ever experience the people are very friendly, helpful I had an oil change and I did not have to wait long I do recommend them to anyone looking to get a car
Went in knowing what we wanted we just needed more... - Palacios
Went in knowing what we wanted we just needed more information and he helped us out amazing we worked with Jefrey he was very helpful we appreciate it and highly recommend. The staff and everyone was very helpful & nice.
Scheduled to have my trucks oil pan changed out three... - blakelivie
Scheduled to have my trucks oil pan changed out three weeks in advance. Took it there Friday and was told I would have it back no later than Monday. Got a message Monday afternoon saying it wouldn’t be done until Wednesday. You had three weeks to get all of the correct parts you needed and now my plans to go see my family for the holidays are trashed. Asked for a rental and was told you had none. Stephan was very u professional Over the phone and hung up when we couldn’t reach a solution.
It was a pleasure start to finish - DodgerGirl
We recently had the pleasure of buying a new 2019 GMC Acadia Denali from Ferguson Buick GMC. What is that you say? You hate the car shopping process from end to end? Can’t possibly be a pleasure?
Perhaps you have just shopped the wrong dealership. We visited the dealership on 2/16, an extremely windy cold day. The new car sales manager Tim rushed to the door to greet us. No slick platitudes, but a genuine welcome. We’d done research on a few SUVs we were considering, so we knew what we wanted to see. There wasn’t at that exact moment a salesman present, so Tim has us sit down and he pulled their current inventory of Acadia Denalis. He had all the details, price, color, features. Straightforward. There were also incentives, for instance a military discount of a few thousand dollars from GMC, as well as little things, like dealer handling on $75 for military rather than the standard 499. There was never a shell game with the price. We wanted the price without trade in, and that was what we were quoted.
Our salesman Andres Roman got free and we went on a test drive. No pressure. It was all about what would suit us. We probably put more pressure on him with our thousand questions on the vehicle, all of which he could answer and demonstrate with ease. We loved the car, the price was great, and we wanted to purchase and get on with our day. Andres did everything he could to expedite the process. The finance guy came over, Terry Mitchell, and we told him, we have our own financing already approved through USAA, what is the best rate your financing can offer. Terry was able to give us a straight up what was best rate he could offer, no haggling, no let me just run your credit, it was just the rate. Our USAA rate was better and he was perfectly fine with that. He was familiar with the dealership side of USAA’s loan process and we were in the car and on our way home in no time. It was the best experience I have had in 40 years of car buying.
The story didn’t end there. Andres called the next day to make sure we were happy, and did we have any questions. Then a day or two later, we got a box from the dealership, with coffee cups and delicious chocolate chip cookies. When I did my pre-shopping, I noticed the Ferguson Buick GMC had the highest rating of any dealership in town. Now that I have purchased a car from their dealership I can see exactly why there ratings are higher, it is because they are better. Happy car shopping to you all!
The sales technician (Joevanni Sotelo),was fantastic...... - douglaslogden
The sales technician (Joevanni Sotelo),was fantastic... Positive aditude, friendly voice,s to want us to be there... everything went well, until we we met with Nick the financial technician. He tried to convince us to add on a warranty that we didn't want. We kept saying no, but he kept pressing. Talking fast, and moving papers around without offering time to explain, or ask questions. We finally gave in... But upon further research found out, that we did not need that warranty at all. We asked him to remove it, and finally had to hold back our proof of insurance and down payment check, in order to get him to take it off. When we arrived at the Dealer to pick up our car, and sign the new corrected forms... Nick made it known that he was squeezing us in, as if it was a great inconvenience for him, and a great favor for us... We drove two hours to pick up our car, and yet he was very brief and to the point, and almost pouty... All because we finally said no, and meant it... No means NO folks! The first time, and the fifth time... Otherwise, we would have rated this dealership higher!!
(Facts) Had my 2014 GMC Denali 2500 HD in for warranty... - BO
(Facts) Had my 2014 GMC Denali 2500 HD in for warranty work three times for the same front end pitman arm. The last time they had it for 9 days and while it was there, $8,000+ in power tools and other quality handtools were stolen from my vehicle. My truck tool box was broken into and the tool boxes in the bed were removed. Matt at the service center who I had dealt with throughout this service, confuses me maybe. His response to me calling Markly and saying "hey I'm the one that just picked up that 2014... I just realized that all the tools had been stolen from the back of my truck". Matt's response: "Well-- I didn't do it."......... a very brief silence before I immediately requested somebody in management. I didn't suspect anything at that time, but doesn't sound like an innocent or natural response to should be highly unexpected notification of events. I was told a manager will call me soon. I did not receive a call back until I called three times and threatened to write a review prior to a call if I didn't receive one within the next 30 minutes. I received one 5 minutes later. I filled a police report. Nothing for the police to go off of because apparently there are NO cameras in the entire place other than where you turn your vehicle in which showed the tool boxes in the back of my truck. Matt told the detective and his boss that I called and told him I was going to pick up my tools , which I never did and have phone records showing that I did not call them once in between the day I dropped it off and the day I picked it up . Employee reports support multiple theft from my vehicle during the first few days on-site. Markley GMC service center decided their insurance wasn't even going to be contacted and "don't have insurance to cover this type of thing" Bull Spit! according to my insurance agent. I was later told by the Markley manager that they are just going to assume that I am trying to be fraudulent and stole my own tools. They let my insurance agent sit in the office for 4 hours before they told her she had to get out as they were closing. She told me she sat on hold for the manager for hours, each of the three days prior and is why she decided to go in person. I am pretty sure if they were confident that they had no liability and truly believe that I stole my own tools, this upstanding company and personnel wood continue down the current path and at least talk to an insurance agent regarding a police investigation and claim directly related to the personnel and area he manages. So unless you are Mark McVey or a detective, don't take your vehicle there, Ever!. My insurance is going to cover (with increased insurance rates of coarse) the tools that were locked in the tool box, nothing from the bed, including a 90+ lb bucket with screws and bolts. Do you think someone climbed a fence with that and carried all my tools very far? (My opinion)No, pulled right to my truck with knowledge of no cameras, location, and open gates. They Stole from me, and called me a thief. I even hired a private detective but was a waste of money it was only a scam . I was going to spend $500 a day I expected more than an hour of him searching employees open network social media accounts . Didn't ask the right question I guess. Oh! They also stole many many hours of my sleep, trust in humanity, and my otherwise relaxed state of mind! Hey you should risk it though, they are pretty tooled up now, or maybe they deserve my hard earned property that enable me to support my 6 kids and awesome wife. NAH!
DON’T TRUST THEM - Found a vehicle online. I’m in AZ and... - clw
DON’T TRUST THEM - Found a vehicle online. I’m in AZ and flew up to get it. Found that they had burned the clear coat with their buffing (needs to be repainted) and they said it was all checked out ahead of time. Come to find out, the GPS and Nav didn’t work, the wireless charger for the phone didn’t work, nor did the rear entertainment screen. Things that should have been fixed BEFORE my arrival. They weren’t willing to negotiate at first and then decided to take $1000 off the vehicle but it needs $2000 in paint and who knows about the other issues. After I express my disappointment and how they wasted my money on a flight and my time, my salesman Tom, proceeds to tell me how much of his time has been wasted...ummm what? That’s your day job, not mine. He tried to pass off the burnt clear coat haze, “It will come out later, and you can’t see it in the sun.” Needless to say they were not truthful, they were not fair, and I wasted a ton of time. Don’t bother with this dealership. Buyer beware!
Carlos in Sales is Great! - kathy h
Carlos worked with us over a 3-week period trying to find us the perfect SUV when we have to turn in our Buick Encore lease. He was patient and helpful. We joked at the end of our experience that he was family now. Highly recommend you ask for Carlos!
This is the most miserable dealership to deal with EVER.... - Jajohnson275
This is the most miserable dealership to deal with EVER. HORRIBLE service on the Chevy side. First: took my truck in for glow plug replacement. Called three times throughout the day to see if anything had been done with my truck and finally 8 hours later, got a call back that they had done a diagnostic exam and found that I needed my glow plugs replaced when that was what I had told them when I got there. I asked them to pull up my history in their database as I had done one bay and not the other the year prior and they told me they didn’t have a database (which I later found to be untrue) and tried to tell me I needed them all replaced. So they told me they didn’t have the parts and I picked up my truck. They charged me a diagnostic fee when I never asked them to do a diagnostic, as I knew what was wrong. When I had them do the $300+ of work to replace glow plugs, my diagnostic fee was not credited.
Second: I took my truck to my mechanic for a service light on. Diagnostic came back EGT sensor was bad. My mechanic went onto Chevy’s website to find that there was an EGT recall on my truck’s model and year. I went to Morehart and brought the paperwork with me that my mechanic printed online. They told me that although it was outlined including MY VEHICLE, that my VIN was not a part of the recall even though an obvious issue with THAT part was identified and mine happened to be bad... they smugly told me “well trucks wear out and parts break.” I let them know that I would not be coming back and they seemed happy to see me go. I have purchased two vehicles from this dealership and am in the market for another and will never ever buy a vehicle from them again. I want to warn everyone to not go here either!!! They don’t stand behind anything they do!!!!
Took my Yukon in for service and was told I need a new... - Beware
Took my Yukon in for service and was told I need a new engine! When I asked what my options were I was told a new engine was $7000. + or they could dig in and see what was wrong and possibly fix it. A few days later I was told they were able to fix problems and bill was over $4,000! I drove it less then a day and same issues were happening. Took it back in and they said again that I needed a new engine!! I’m a single women and I think I am being taken advantage of!! Women beware!!!
Poor customer service - Pete
Dealer silent on vehicle emissions test. This caused a problem with registration since vehicle was driven out of the state. We informed the salesman & staff person preparing the bill of sale that the car was for our daughter who was moving out of state in 3 weeks. The salesman included city sales tax & we do not live in city. We informed him of this and asked him to delete the city tax which added $459.74 to the total taxes. He refused to delete the city sales tax and blamed the computer. I would not recommend buying any vehicles from this dealer. We have purchased used vehicles before and all of the dealers either included the emissions test or provided a voucher for the test. I purchased a used car for myself two months prior at a different dealership in Boulder and the emissions test was not an issue and neither was excluding the city tax.
Customer service is the worst the Service Department - trentbennett66
Bought a brand new 2018 GMC Yukon Denali XL Paid 80k with with extended warranty coverage.
18 months into it I notice corrosion on my grill and other chrome trim pieces. There is also corrosion spots on the special ordered chrome wheels. Took it in for oil change and talked to service dept about the corrosion and those pieces need to be replaced. Service manager refused to cover it and claimed it was because I used the wrong polish. I have been dealing with the GMC customer assistance line and I am getting no where. Customer service center called King GMC in Longmont and they told Customer service center I never talked to them and it wouldn't be covered anyway because of the Mag Chloride that is used on the roads here in Colorado. The GMC warranty clearly states corrosion is covered under the 3yr bumper to bumper warranty.
We had a very good experience - jimmy
Our experience was pleasant no big pressure to buy and. We feel we got treated with respect
This is our second purchase
Thank You James
Service: None. Bill: Big. - MountainMan
Several years ago, I took my new-to-me vehicle to Hudson. Two days later without vehicle, the bill included $300 for a new keyless entry antenna. Took to Lakewood dealership and learned that no new part was installed and received the service and part for no-charge warranty replacement. This year, went in for a fluid leak. Two days later without vehicle, charged $75 for no leak found. Leak in window washer fluid reservoir is obvious. No service provided by Hudson. Absolutely a FRAUD.
Superior Customer Service - JWC
Excellent honest service. I am from another state and had to have my Jeep serviced while traveling. Image a appointment and received superior customer service. You cannot go wrong with this dealership. I wish my hometown dealership had the same level of service.
I have been to several dealerships but this has been the... - proudchevyowner
I have been to several dealerships but this has been the worst by far. The level of service I have received has been outrageous. Each time I have been in for repairs/maintenance in the past six months both parts and service manager have been outside smoking and I had to wait until they were finished with their break before they would even acknowledge I was there. This is not to mention the times that I called for an appt. and got no answer. Most of which I made the calls from across the street just to see if the two were outside smoking when my calls were being ignored. And guess what? Low and behold neither was behind the desk. The other part of all this that was so frustrating is I got charged $89.44 for a simple remote reprogram for my key transmitter. I understand things cost but it is flat out UN-PROFFESIONAL to charge someone $89.44 for five minutes of work and give someone free mount and balance on a set of tires simply because they are a friend of the service manager. The reason I came to know this is while waiting to make payment I overheard the conversation between the customer and Aaron. The only part of this whole ordeal that was enjoyable is the technician was friendly upon returning my keys. It seems to me like the managers of that department need to be taking some ethics lessons from the mechanics. Overall, I would rate each of my visits along these same lines and would not recommend this dealership to anyone who wants to be treated like a human being.