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Excellent Customer Service - Jake H
I called Nalley BMW of Decatur because I was interested in a Certified Pre-Owned BMW X3. The receptionist on the phone connected me with sales associate Chris Yarbough. Chris exceeded my expectations and made my first car purchase so simple. It was incredible. I also worked with the GSM Chuck Hodges who was also excellent. If you ever stop into Nalley, make sure to deal with these two guys! They will help you in the most honest way possible.
Top Reviewed Specialists At This Dealership
Great Communication from the service department - Lovecoffeecars
Thank you to Luc Rowell with help on an issue. Outstanding and prompt customer service. Super friendly and you can tell they are in the business of helping others.
Great job.treated me well even though I made an appt at... - katz0567
Great job.treated me well even though I made an appt at the wrong dealership. Got me out quickly as promised. Great place to take your car
Thankful - DAVISKEVIN2050
If you got an issue bmw of macon has a solution. Great staff, clean environment, and good deal of knowledge thanks bmw of macon till next time!
I was told my fuel pump was bad. Still under warranty.... - DebiBMWx5
I was told my fuel pump was bad. Still under warranty. Then I was told it was THE STRAP. Not under warranty. So for a$12.48 part I paid $422!! Then when I picked up my X5 there was grease all over the inside door panel. Barnes was very polite.
Victoria was fabulous to work with. She answered all my... - peguese2540
Victoria was fabulous to work with. She answered all my questions she was very knowledgeable about what I needed to do. She was very helpful in getting me my appointment for my car to be serviced. She was very courteous and kind. She arranged for my pick up and for me to be taken back home. Very helpful in all of the the ways that you needed to be thank you Victoria enjoyed working with you.
Great Sales Team! Great service team!! They know how to... - Jeraldf
Great Sales Team! Great service team!! They know how to treat people! Alfred Roberts is an Amazing Service Advisor and all Advisors at BMW of South Atlanta are kind and treat everyone good from what I have seen! Please go to BMW of South Atlanta for you purchasing and servicing needs, service would make you proud to own a BMW Product.
John S is ALWAYS kind, gracious, professional, extremely... - Nicole Love
John S is ALWAYS kind, gracious, professional, extremely knowledgeable. Typically one grits their teeth when a check engine light populates... I rest knowing I will actually look forward to my vehicle visits at United BMW because of an awesome client advisor! Thanks again John S
I went to this dealership to get my 2020 750i washed as a... - Jeraldf
I went to this dealership to get my 2020 750i washed as a courtesy, this is something I have done several times. I was told by Peter the General Manager that I was no longer welcome to get my car washed as a courtesy. I was strong armed by the dealer to make them my servicing dealership of choice, but again my car is brand new and does not require any service. When my car is due for service I have no problem with choosing this dealership. I asked when did the policy change in courtesy washes occur and I was advised in March and it was due to covid-19 but I have gone serval times since then to get a wash. The car sits in my garage and I take it to get the dust knocked off. The African American lane agents were kind and willing to assist, the manger and general managers both were mean and showed what I believe to be discriminatory actions towards me and not fulfilling a service request for a courtesy service. I think Sonic Automotive and Global Imports BMW is a poor depiction of a international luxury automotive maker and shine poorly on the overall brand. I have opened a formal complaint with BMW of North America. Go at your risk if you want to support a company that seems to have systemic racism and discretionary services for those of their own liking.
Best Experience - rkoblin
Luis Olmos is the person to see. Very knowledgeable about the product and he is also a BMW genius. Purchased 3 cars from Taylor. The deals were fair and they were very upfront. The waiting room is brand new and service from Wendy, Keith and Rocky is the best. They are more than accommodating. With follow up from the service department.
Fantastic Car Buying Experience At Athens BMW! - arthurprescott
Many thanks to the team at Athens BMW for making my BMW Z4 purchase one of the best car buying experiences ever! The transaction was done completely over the internet and by phone. I never walked the lot, tested the car, entered the showroom, or met my fantastic salesperson, Joe Coleman! Joe assisted me as a seasoned professional and walked me through the entire transaction with courtesy, respect, and no pressure! What a fantastic experience! All done from the comfort of my home! And the car was delivered to my driveway on my schedule! Kudos to #AthensBMW and Joe Coleman for delivering the Ultimate Driving Machine and the ultimate car buying experience!!!
Everyone was very nice and professional. Very clean... - sherryfinearts
Everyone was very nice and professional. Very clean building. Financing was quick and easy. Danielle was easy to work with. It was a good experience for my husband and I . We love our truck.