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I tested a few cars across several dealerships on my big... - Jamessarkisian
I tested a few cars across several dealerships on my big day and Jessica was the only salesperson to actually engage me as a consumer and as a person. She was delightful and I genuinely appreciate the effort she put in to put me in the right car - which she did. I love my new Jetta. The dealership itself was great as well. They were ready to do the hard math for me and help me choose the right deal, and they helped me correct a mistake I had made in the contract when they probably could have made me stick with it.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
I totally enjoyed the experience with the finance manager... - Journey 18
I totally enjoyed the experience with the finance manager and salesperson. It's was well worth the time and effort that was taken with the completion of the sale.
Volkswagen Elite Certified Sales Consultant
VW Sales Consultant
Everything was great. The staff was very friendly and... - ADRIANBAKER81
Everything was great. The staff was very friendly and answered all questions. Lonna worked with me from beginning to end to make sure me and my wife got the price we wanted. 5 star rating for her
Ask for Silvia Egan at Nalley VW of Alpharetta - Jake H
Silvia Egan is the most honest and respectful sales associate I have ever encountered when car shopping. I called Nalley VW of Alpharetta and they connected me with Silvia. She was kind enough to send me the lease prices over email on a Tiguan before I even came in. Once I did arrive at the dealership, she was available and dedicated her time to helping me. If you are in the market for a VW, please go to Nalley and ask for Silvia.
Worth driving 5 hours to get car from them - dr.kulraj
I literally drove 300 miles to get car from them ! Why? They have the best service, dealings, discounts, assistance, cars (superbly maintained) and people who are efficient, courteous. Just awesome experience !!
Great experience at Athens VW - larry.saul
If you are in the market for a new car, see Stacy Powell at Athens VW. I have purchased three new cars in the last 4 months. I visited perhaps 10 dealerships in the region...My experience at Athens VW was good...made even better by Stacy Powell. She is a real professional.
I came in for service and met up with Ms Tonya . She is... - Daysdionne
I came in for service and met up with Ms Tonya . She is the best n what she does .Ms Tonya Kemper is the best at Heritage VW . I’m now in my 2020 R-Line Arteon.
Great price and perfect process - jboddy32
The whole process took maybe an hour. And i didnt witness any discrimination when I walked in and wanted to see the Q8. I have seen this many times when I go to an Audi shop (Weschester NY), but none here... Thanks
Always a great experience when I come to Savannah... - Kera Sams
Always a great experience when I come to Savannah Volkswagon on Abercorn. Friendly and professional staff. Would definitely recommend.
Thanks for everything! Check them out guys!
How in the world does it take 2 1/2 hours to do a oil... - Jrs11484
How in the world does it take 2 1/2 hours to do a oil change. I have ask about my car? Poor service. Trash
I walked in looking for a new car and the staff worked... - Luis
I walked in looking for a new car and the staff worked with me through the process and got me in the car I was looking for thanks
Service Department Competence - VW
I took a car to them that was running rough, misfire codes that I couldn't fix. They charged me $625 to remove the intake and then declare the car needed a new engine and that would run over $9,000. Obviously, I declined and picked up the car. Some internet research, a few new tools, and I narrowed it down to a valve. Took it to a local guy and $2,200 later and a head job, it's as good as new. Save your time and money and skip the service department. $625 for nothing and not to recognize the motor as repairable is reason enough to steer clear.
Everyone was nice, so I guess that's something.
see wrong parts - aaronbarber30
This is a pretty sorry parts department. i needed parts for a vw. i contacted this dealer, provided the VIN, and went personally to the parts department to order the parts. The employee pulled my parts list based on the VIN and sold me parts based on the VIN of my VW. When the parts arrived, i picked up my supposed needed parts the next day. It appears VW has a poor system of managing which parts are installed on their vehicles because the parts sold were incorrect. I contacted the parts department and informed the employee of the error, and i has told i would be refunded. Upon my arrival, i was informed of not receiving a refund because i did not have the little plastic bag that my parts came in. so basically, i was sold incorrect parts based on poor information from VW itself and not refunded based on a plastic bag. How is this fair??
Vin# 3vwjltat6dm616976 - Kelly
Beware if you purchase a red beetle vin# 3vwjltat6dm616976. I purchased this car for my soon to be 16 year old daughter on 7/15/18, for the next 3 months the car stayed in shop more than at my house. From day one I complained of a gas smell. Initially I was told it was because they had just filled it up, then on 2 occasions I was told they found the issue and it had been fixed. Other issues: a welded rim, badly plug tire, broken sunroof screen (that they kept at shop over a month to fix), unexplained loud noise that comes and goes... I was initially told I had a 2 year warranty after I purchased I was told by the. GM that it was for 3 months. I truly believe they held my car several times to eat up the warranty. Initially the GM was very apologetic about the issues I was having, he even offered to buy new rims for the car. The car has 20” rims. I opted for a backup camera and blind spot assist, since this is for my daughter who had just started to drive. Fast forward to November 4, 2018 2 weeks after I had once again complained about the smell and was told they found the issue and it had been fixed, my daughter nearly lost her life from carbon monoxide poisoning. She was admitted into the hospital. The next day I called the GM and left a vm about what happened. I didn’t hear back. I called the salesperson he set me up with a rental. I left several messages for the GM. Over a month and 1/2 past and the GM finally called only to ask me to return the rental because it had been sold. He went on to say they fixed the beetle. I explained to him once again how my daughter almost died and that I no longer wanted the car. He still didn’t apologize. He said he would called me back that evening but didn’t. A few days later he called and asked me to bring in the car but I was out of town. He let me know that he would give my money back for the car, probably because they had already sold it. Because I couldn’t drop everything and jump when he said (mind you I had been waiting to hear from him for over a month) he stopped communicating with me. He had a salesperson call and a sales manager. In the short conversation I had with him, he said a couple unbelievable things, 1. He said the gas issue came from adding the blind spot assist, really? That issue was there from day one and what does blind spot has to do with gas and 2. He said he had to have the car at the lot for 48 hours before he could give me my money. I had to remind him that the car had been at his lot for over a month so it’s well beyond 48 hours.. Maybe he thought I was gullible or just dumb. Worst experience ever. Never met so many people in one business that lack integrity. I was told the check would be ready when I got there (I stay over an hour & 30 minutes away), surprise it was not. He had no intentions on giving me the check that day. The night around 9:30 the sales manager brought it out to my house after I explained everything that had happened. He seemed like a very nice person. I hope this place does not corrupt him.
Sales manager was rude - Kaylin5628
Sales Manager was very rude. She ripped the sales paper out my hand when I asked to see it one last time. (We couldnt agree price so we were leaving.) She also told us since we couldnt afford the vehicle we were looking at then we should get a cheaper car. Little did she know we were just trying to negotiate, we would have eventually paid more than we said. However we took our business to another dealership after she was so rude.
The whole staff is friendly. Mrs. Little went above and... - Brittany Stultz
The whole staff is friendly. Mrs. Little went above and beyond to get me in a car. I gained a real friend from this sale!
Poor service, poor location, no pride... - John Galt
Bought a car here at a better price than dealer in Warner Robins, but have repeatedly gotten poor service. Took car in for 30-day check, employees standing around smoking or on computer playing, only one service writer, work got done, but detailer did poor job; in fact top of car and hood had circular scratches like the rag had been dropped on the ground. On another occasion had work done on car, but found it was not done when I got home as I had marked consumable parts that should have been replaced. Recently my salesman called me, said he'd quit and was working somewhere else, so I rode past VW dealership - like a graveyard. I realize brand is having some problems (diesel), but there were hardly any cars, only one salesman, employees standing around smoking - just no pride. Sorry to say a reputable dealer like Jackson bought his brand at a bad time and has been stuck with a poor staff culture. I think it would be best it dealer merged over on Subaru or Mercedes lot and that facility and staff were utilized to sell VWs and fire everyone over at Eisenhower location.
Above and beyond - cleonidas
I was on the market for a car and found this jetta 09, the salesman Mr Sim Thomas to put shortly "spectacular" this man went above what normal salesman would do and accomplished wonders.
Buying a car - Joseph55
Just got done buying a used car from Volkswagen of Macon. Was a great experience great people great service. Great selection of cars everyone was very friendly and willing to work with you I would highly recommend them
Jim Ellis Volkswagen Kennesaw
VW Brand Specialist
Stone Mountain Volkswagen
Jim Ellis Volkswagen of Chamblee