Good Car - Pehty T. Re
Jack good salesmen. I hope Volkswagen does not forget about my 2014 Volkswagen burning which is why i purchased a new 2017 modle. I did right by you guys, now its time to do right by me.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Kate Davidovici - Self
Oleg Robu is your guy ! If you are looking for a vehicle at Jim Ellis Kennesaw, ask for Oleg ! All the stuff is grate, thank you for the great deal I've got !
VW Brand Specialist
VW Brand Specialist
Above and Beyond - Jdl3339
This was my first time buying a used car and I was fairly nervous, especially after having just totaled my car. Brian and the management truly went above and beyond to make the experience a great one! Brian is super knowledgeable, friendly, professional and welcoming. I will definitely be coming back in the future!
Bryant Hall's Exceptional Service - Greeneyes
I would like to give Service manager Bryant Hall, an EXCEPTIONAL RATING for the excellent service provided me at Heritage VW! I was a distraught elderly woman, when I thought my car had some kind of computer breakdown and he professionally calmed me and made me feel I was in good hands and I would pleased with Heritage service. I'm recommending Bryant Hall at VW Heritage to my friends and family.
Amazing! - Dierhopkins
I walked into heritage volkswagen just trying to test drive and thanks to keith i walked out 2 days later with a 2016 jetta! The service was so nice and they never put another customer ahead of us. Everytime we were there it felt like they were specifically working on just our case even though they did have other customers. Service was amazing and i will DEFINITELY be shopping there from now on!
Nice and easy - DRinMI
Checked online for a vehicle. Within 10 minutes Tom Finnick contacted me telling me it was available. Set an appointment, went in and test drove. The pricing was as it was on the internet (no surprises) and I was out of there in 90 minutes. Thanks Tom!
Ask for Maureen Mcrea - djvr
Maureen guided me through the process of buying a new vehicle. I went for several test drives, asked many questions and changed my mind about color and features a couple of times. She never pressured me and remained patient throughout. I appreciated this and want to highly recommend her as a sales person!
Above and beyond - cleonidas
I was on the market for a car and found this jetta 09, the salesman Mr Sim Thomas to put shortly "spectacular" this man went above what normal salesman would do and accomplished wonders.
Professional and courteous - AudiQ5
Great service! I recommend Cliff and the Audi service dept fir anything Audi related! He goes above and beyond to be helpful. Returns calls and answers all questions promptly no matter how trivial.
VERY attentive and committed staff - Cindy
On our way fro Canada to Florida, our engine light went on. O'Steen was the closest VW dealership. We pulled in and the staff made room for us in their service schedule so that they could do an immediate diagnosis of the problem. They kept us informed of the findings, gave the car a test run, and gave us the OK to continue on our journey with peace of mind. We could not have asked for a better place for this to happen!
Lori Smith, Unbeatable!!! - heymilt
When I decided to trade my 2016 Jetta, I was very wary and concerned that doing such a deal would be practically impossible. Moreover, I was wanting to trade up to a model that made us feel proud of owning the car. From the moment of contacting me to the final transaction, Lori Smith shared nothing but enthusiasm for finding a way to made the deal possible. Her diligence was unbeatable, and her responsiveness essentially was real-time, no matter when I texted or emailed her. (I wondered if she slept.)
As most people know, buying a car can be agonizingly long and nerve-racking, but I can honestly say that, from first shaking Lori's hand at the dealership's front door to driving away in my new 2017 Passat SE, I spent approximately three (3) hours, total. And those hours included two visits and one test drive. If I have a customer-focused and service-driven Sales Person, in the future, I look forward to my next car purchase. Hopefully, it will be with Lori.
Ask for Lori Smith and Volkswagen of Athens, and tell her that Milt sent you. You will NOT be disappointed. Promise!!
Wonderful car shopping experience! - Happybuyer
Absolutely the most comfortable car shopping experience. Silvija was fantastic to work with and really listened to our needs in a vehicle. We ended up purchasing a great car for our daughter and highly recommend Volkswagen of Marietta and Silvija Aniuliene for any of your automobile needs.
Experience with getting recall situation handled - Lray
My visit today was handled professionally and in a timely manner. I was kept updated regarding the repairs that were being made and they took time to answer all of my questions and concerns. Jon took great care of me. Thanks!!
Above and beyond - OneToughCustomer
I drove 160 miles round trip to check out a used vehicle at Jeff Smith VW. After an extensive test drive, I mentioned a couple of concerns that I had about the car. They more than addressed the concerns and offered service above and beyond what I expected, including a 5 year, 100K mile warranty effective from the date of purchase on a USED CAR. This warranty was INCLUDED in the sale price -- not an expense in addition to the sale price. Because I live some distance from the dealership, they even offered to send a driver to drop off a free loaner vehicle and pick up my vehicle to bring it back to Jeff Smith for service -- for no additional cost. I interacted with about five different people while I was there and each one of them was so friendly, welcoming and helpful. My only less-than-ideal comment about my experience there is that they can be perhaps a little too "persistent" in trying to close the deal, but the many positives they offer far outweighed that annoyance. Kudos to Rick Hall, Ferlando Williams and Anida Blanton, all of whom were particularly helpful.
Poor service, poor location, no pride... - John Galt
Bought a car here at a better price than dealer in Warner Robins, but have repeatedly gotten poor service. Took car in for 30-day check, employees standing around smoking or on computer playing, only one service writer, work got done, but detailer did poor job; in fact top of car and hood had circular scratches like the rag had been dropped on the ground. On another occasion had work done on car, but found it was not done when I got home as I had marked consumable parts that should have been replaced. Recently my salesman called me, said he'd quit and was working somewhere else, so I rode past VW dealership - like a graveyard. I realize brand is having some problems (diesel), but there were hardly any cars, only one salesman, employees standing around smoking - just no pride. Sorry to say a reputable dealer like Jackson bought his brand at a bad time and has been stuck with a poor staff culture. I think it would be best it dealer merged over on Subaru or Mercedes lot and that facility and staff were utilized to sell VWs and fire everyone over at Eisenhower location.
Stay away from this place and VW all around!!! - Demy143
Wow!!! Talk about these people don't care for anyone but there pocket. So many things I've been thru that I would be here for days! Saturday my key refused to go into the ignition of my brand new 2016 Passat.... so i had no one to call. Luckily google saved my xxx I had literally force the key into the ignition. Dear lord there's so much more to write. Just please people don't come here nor buy a VW!!!!!
The whole staff is friendly. Mrs. Little went above and... - Brittany Stultz
The whole staff is friendly. Mrs. Little went above and beyond to get me in a car. I gained a real friend from this sale!
Stone Mountain Volkswagen