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Friendly and courteous sales people! - Kenyatta Davis-Barnes
Lori Smith was very friendly & knowledgeable in helping my wife decide on a vehicle for our future family! Thanks again for such a wonderful experience!
Top Reviewed Specialists At This Dealership
Volkswagen Elite Certified Sales Consultant
Rose Shuck - EMpassat
Rose was wonderful, helped a lot in the process of fixing my 2012 Passat. Very happy with the service provided. She was prompt in responding my text.
Sales and Leasing Consultant
Sales and Leasing
No discounts offered - williams1191
My son brought the car in for service, He is 17 and forgot to ask for a discount coupon . Our CC has been serviced there since we purchased it new and we always received great service. My son said he was satisfied with the service he received from the service advisor and was treated very well. Just wish a discount had been offered.
VW Brand Specialist
Amazing!! - Saraujo
Cuando uno está pensando cambiar el carro, y más si es de otra marca, le entran muchas dudas pero con Silvia fue muy fácil decidir! Muy buena en ayudarte en conseguir el carro de tus sueños!! Si algún días quieres cambiar el carro no dudes en llamarla, de verdad, contesta todas tus dudas y no pierdes mucho tiempo. Muchas gracias Silvia por hacer la mejor experiencia en la compra de mi Tiguan!!
Very happy! - Abel_011719
When I decided to purchase, there were a few things I wanted to make sure to have taken care of, and all of them were fulfilled! Wayne made sure I was happy and satisfied before I left! Highly recommended dealership!
Buying a car - Joseph55
Just got done buying a used car from Volkswagen of Macon. Was a great experience great people great service. Great selection of cars everyone was very friendly and willing to work with you I would highly recommend them
Excellent Dealership - tom
Reed and Cliff have great people skills. Convenient scheduling via phone and website. Timely completion. Professional, Efficient, & Quality Work for Reasonable Cost. Very clean facility.
Happy New Volkswagen Atlas Owner - Tamara2019
Today went into my Volkswagen dealership (AutoNation, Buford) just looking to see what type of trucks they had available and ask some questions about my buying power. I got out my car and was greeted by the nicest gentleman name EJ Nolan. He listened to me tell him about my desire to purchase a truck to haul around my triplet boys during this football season. I was concerned about my current credit standing and really like the Atlas truck. EJ made me feel at home, he said lets first introduce to the Atlas and what features they offer. EJ took the time to find out what I liked, what was important to me, and they proceed to show me some vehicles on the lot. He took his time telling me about each model of the Atlas and showing the features in the side the vehicle. We landed on a model type that I really liked. EJ took to time to answer my questions about the differences between leasing and buying. Then he worked with his finance team Brad Chafin and Diane Redmondbean on purchasing options just for me. Brad and Diane provide me various option for me to choose from, they didn’t just put in what worked for them. I was able to choose. They also worked to get me the best option for my purchasing need. The entire team made me feel at home. I was able to walk off with a New Atlas for the right price. I value excellent customer service and EJ and team provide me with just that. I brought my son back up to the dealership and introduced him to EJ as someone he should work with to purchase his next car. Thank you EJ and team I am very happy.
Easy Going - SChambers
Really friendly salesman and supporting staff. Super knowledgeable. If I had a question an answer was known or found immediately. Would certainly recommend. Never at any moment felt like they were trying to push me into anything I didn’t want.
Wonderful Experience - C.H
I definitely prefer this location over the Thornton Road location. Everyone was nice and comforting and we were in and out swiftly. Definitely making this my home VW. Allen was great
Excellent service and integrity - Kbsanders1725
I had the best experience at O’steen VW. Their integrity and service is beyond compare. Very professional and caring. Took the time to listen to what I was looking for and worked hard to find the best car for me. Never once did they pressure me or make me feel I had to buy from them. But in fact I wanted to because of their service and experience i had. Recommend to everyone!
Best customer service! - Hall,Kristen
They had the best customer service I have ever experienced. They did what they could to make sure I was satisfied with my car and my payments. I felt right at home!
Good but long wait - Jettalady
The service I received was very good and the staff were very friendly but I have to wait for almost 3hrs just to get my oil changed.
Well executed sales experience - Ribbett2012
After a prior experience last year that was....horrible. THIS experience was amazingly easy and painless. The salesman George listened, didn't pressure, and made sure the deal made me happy. The sales manager Anthony made it a real point to ensure all the ends were tied up. I would definitely recommend this dealer.
Vin# 3vwjltat6dm616976 - Kelly
Beware if you purchase a red beetle vin# 3vwjltat6dm616976. I purchased this car for my soon to be 16 year old daughter on 7/15/18, for the next 3 months the car stayed in shop more than at my house. From day one I complained of a gas smell. Initially I was told it was because they had just filled it up, then on 2 occasions I was told they found the issue and it had been fixed. Other issues: a welded rim, badly plug tire, broken sunroof screen (that they kept at shop over a month to fix), unexplained loud noise that comes and goes... I was initially told I had a 2 year warranty after I purchased I was told by the. GM that it was for 3 months. I truly believe they held my car several times to eat up the warranty. Initially the GM was very apologetic about the issues I was having, he even offered to buy new rims for the car. The car has 20” rims. I opted for a backup camera and blind spot assist, since this is for my daughter who had just started to drive. Fast forward to November 4, 2018 2 weeks after I had once again complained about the smell and was told they found the issue and it had been fixed, my daughter nearly lost her life from carbon monoxide poisoning. She was admitted into the hospital. The next day I called the GM and left a vm about what happened. I didn’t hear back. I called the salesperson he set me up with a rental. I left several messages for the GM. Over a month and 1/2 past and the GM finally called only to ask me to return the rental because it had been sold. He went on to say they fixed the beetle. I explained to him once again how my daughter almost died and that I no longer wanted the car. He still didn’t apologize. He said he would called me back that evening but didn’t. A few days later he called and asked me to bring in the car but I was out of town. He let me know that he would give my money back for the car, probably because they had already sold it. Because I couldn’t drop everything and jump when he said (mind you I had been waiting to hear from him for over a month) he stopped communicating with me. He had a salesperson call and a sales manager. In the short conversation I had with him, he said a couple unbelievable things, 1. He said the gas issue came from adding the blind spot assist, really? That issue was there from day one and what does blind spot has to do with gas and 2. He said he had to have the car at the lot for 48 hours before he could give me my money. I had to remind him that the car had been at his lot for over a month so it’s well beyond 48 hours.. Maybe he thought I was gullible or just dumb. Worst experience ever. Never met so many people in one business that lack integrity. I was told the check would be ready when I got there (I stay over an hour & 30 minutes away), surprise it was not. He had no intentions on giving me the check that day. The night around 9:30 the sales manager brought it out to my house after I explained everything that had happened. He seemed like a very nice person. I hope this place does not corrupt him.
Sales manager was rude - Kaylin5628
Sales Manager was very rude. She ripped the sales paper out my hand when I asked to see it one last time. (We couldnt agree price so we were leaving.) She also told us since we couldnt afford the vehicle we were looking at then we should get a cheaper car. Little did she know we were just trying to negotiate, we would have eventually paid more than we said. However we took our business to another dealership after she was so rude.
The whole staff is friendly. Mrs. Little went above and... - Brittany Stultz
The whole staff is friendly. Mrs. Little went above and beyond to get me in a car. I gained a real friend from this sale!
Poor service, poor location, no pride... - John Galt
Bought a car here at a better price than dealer in Warner Robins, but have repeatedly gotten poor service. Took car in for 30-day check, employees standing around smoking or on computer playing, only one service writer, work got done, but detailer did poor job; in fact top of car and hood had circular scratches like the rag had been dropped on the ground. On another occasion had work done on car, but found it was not done when I got home as I had marked consumable parts that should have been replaced. Recently my salesman called me, said he'd quit and was working somewhere else, so I rode past VW dealership - like a graveyard. I realize brand is having some problems (diesel), but there were hardly any cars, only one salesman, employees standing around smoking - just no pride. Sorry to say a reputable dealer like Jackson bought his brand at a bad time and has been stuck with a poor staff culture. I think it would be best it dealer merged over on Subaru or Mercedes lot and that facility and staff were utilized to sell VWs and fire everyone over at Eisenhower location.
Above and beyond - cleonidas
I was on the market for a car and found this jetta 09, the salesman Mr Sim Thomas to put shortly "spectacular" this man went above what normal salesman would do and accomplished wonders.
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