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Andre did a great job at helping me find my first NEW... - Tiffany Burton
Andre did a great job at helping me find my first NEW car! GM Kevin was phenomenal! Kept my fiancé and I laughing the whole time. Loved the experience and have already told all of my friends to make the drive to visit this dealership when they are ready for something new!
Great dealership and salesman. Salesman Terry was very... - Zsbrown
Great dealership and salesman. Salesman Terry was very helpful and a very sincere person. If you are looking to purchase a vehicle, then they can help!
I’m from out of town - Drmpros
My silvarado 2500HD(2015) with a fifth wheel was towed to this dealership one day ago. They diagnosed the problem, got me and my wife a rental car so we could make it back to Illinois. All under warranty. They went out of their way for us. Their diesel mechanic was great. We are waiting for the parts to fix my truck. They have our fifth wheel in their parking lot. I wish this dealer was in illinois.
We drove 130 miles from Hammond to purchase a car from... - abgenre
We drove 130 miles from Hammond to purchase a car from Lapeyrouse. I worked with Mike Lapeyrouse over the internet and was very happy with the results. There was no pressure from Mike online, unlike some other dealers that I would get emails from every day sometimes twice a day.
Mike worked with us giving us multiple options for extended warranties but never pressured us. Oh!! Mike also got us an APR that was lower than our preapproved bank rate.
The car was great. Nice and clean, looked better than the pictures online. I had one question about the car; Mike had the mechanics check it out and even threw in an extra key for us.
I would definitely recommend buying from Lapeyrouse.
Attentive to customers - Love My Sonic 2013
They are fast and efficient and I ADORE the videos they make showing their examination results of my vehicle inspection. They always wash my vehicle when done which is a lovely perk. I appreciate them 100%. Great dealership!
Leticia took care of my problem with Randy She took care... - debbierudasill54
Leticia took care of my problem with Randy
She took care of the appt and talked to Randy and the mechanic and brought my van there and back to me
**Edit - Elliott called me within minutes of posting this... - Samantha M.
**Edit - Elliott called me within minutes of posting this and messaging the dealership. He has gone above and beyond to help my family get out of this jam, and the outcome and their level of involvement is much more than I have ever received (or expected) from a dealership. While I am still very unhappy with the salesman that set this up, my daughter shouldn't have entered into the agreement and shares the blame for this situation. I was told by the dealership manager that they would speak to the saleman. I would definitely work with Elliott in the future and would give him my business, but never the salesman that was a part of this mess. I am very satisfied with the dealership's level of response and am honestly astounded by their willingness to get involved and fix it. Thank you, Elliott. You really saved my family in this mess. I don't think the error of one employee necessarily indicates the entire dealership is shady.
Original review: Unethical sales practices. In early November (?) my 18y.o. daughter went to this dealership with her boyfriend of a month, he wanted a truck. The salesman ran his credit, it was not sufficient, and my DTR tells me the salesman asked her if she wanted to run hers and finance for him. SHE WAS 18. She did it, despite the fact that she and this boy live three hours apart and barely knew each other. This saleman arranged for my 18y.o. DTR to finance this $30k truck for this boy, because he promised to make the payments. He has not made any payments and *last night* (12/16/2020) I found out about this. Now we have to go get this truck, which I don't want, and take care of this $600/mo payment, which is in default. Yes - I acknowledge that my DTR willingly entered into this financial agreement - but she had absolutely no understanding of the impact of this, and now it is hitting home. I am utterly disgusted with whatever salesman set this up, knowing that there was no legal relationship between these 2 young people, they had a tenuous relationship at best, did not even live in the same state as the dealership, and lived hours apart from each other. This is abhorrent. Please think about what you would do if your DTR was put in this position. I feel like her youthful naivety was capitalized upon in a very real financial benefit for this dealership and the person who runs it should look into this, as I am assuming and hoping this unethical tactic is not the norm with this dealership. So disappointing. I have sent this same narrative to the dealership and my DTR has attempted to call them.
My serpentine belt tensioner failed causing damage to my... - Kennyken
My serpentine belt tensioner failed causing damage to my vehicle. After Gerry Lane "Repaired" my vehicle, I am still having residual issues. It appears they can't work on or have the knowledge to work on my car. UNTIL MORE TRAINING FROM THE TOP IS IMPLEMENTED, I as a customer will have second thoughts about bringing my vehicle back there.
Awesome job by Jared Hooter. He got me back on the road... - anessa_mc
Awesome job by Jared Hooter. He got me back on the road quickly, and it did not cost me a fortune.. Will definitely be back!
Great salesman - patriciachaney420
Mr. Anthony Campo went above and beyond in finding a vehicle in my price range. he could not have been nicer. overall a great experience. I would recommend him and Hood automotive to everyone in the market for a vehicle.
It’s always a pleasure to use their maintenance dept,... - CJ
It’s always a pleasure to use their maintenance dept, they straight forward and take care of business. If you have problems talk to Robert he is a big help . Keep up the good work guys and girls .
Very good experience. The sales person worked to find the... - Lcyates2010
Very good experience. The sales person worked to find the vehicle I wanted. I was treated in a courteous, respectful manner. I would recommend Jim Taylor Chevrolet.
Easiest hassle free car buying experience I've ever had.... - lancerichter13
Easiest hassle free car buying experience I've ever had. Diane Waldon is a top notch sales person and extremely knowledgeable on the corvette being purchased. 1 stop shop at this dealership, insurance obtained right there with rates no other companies could even come close to. Couldn't be happier, if the wife let's me buy another 1 it'll be from there.
Great, great folks to work with! - 'Lipe'
When I say my dealings with Barbera Chevrolet in Napoleonville, Louisiana would warrant seven stars out of five, it is NO exaggeration! I dealt with Katie and Chad. Each was most accommodating to my every need. I knew what I was looking for, they had it, and worked with me to make the deal a reality. This dealership is a full four-hour drive from where I live, I found the vehicle through CarGurus (it was already rated as below market value). Katie and Chad made a deal I be foolish to refuse. I am certain I will use this dealership in the future. I had taken care of financing on my end. Chad found a financing option with a better rate than that which I had procured. When I got to the dealership, I made a bee-line to my 2018 4Runner and checked it out thoroughly. Katie came with me for the test drive through the quaint, picturesque streets of Napoleonville, telling me of some of the town's history, we went back to Barbera's signed papers and I was on my way! Fantastic dealership!
Purchased a Pre-Owned Chevrolet. Great Customer Service! - chasedrive
Overall great Service by the Ray Chevrolet Team. I got the car home and realized there was a major issue with the car. I called their Customer support, and explained the issue with the car. Within 3 hours, their manager of customer support called me and ensured me not to worry about a thing. He followed up the next day, after reviewing the issue with the owner of the dealership. They resolved this matter in a very professional way, and explained how this was overlooked in the sale.
I never thought a dealership would take care of a customer to this length.
A very happy guy, and most important.. A return customer..
Great Service - tycam
Highly recommend Alford Motors, Salesman Mike Sinclair, and everyone at Alford Motors. Did a great job helping us with the Blazer !!!! Great Customers Service, worked hard to get us what we was looking for. Left dealership very HAPPY customer!!!!
Fantastic dealership! I have purchased 4 new vehicles and... - idcowan66
Fantastic dealership! I have purchased 4 new vehicles and one used vehicle from Courtsey in the past 10 years. Salesman Angelo Frazier is top notch! I would highly recommend anyone wanting to purchase a vehicle to contact Angelo. He is honest, professional and informed and he does not employ the high pressure sales tactic. The service department is fantastic as well. I've never had an issue with any kind of service or repair work not done correctly or on time! Darryl Williams makes sure that all the details are taken care of so I don't have to give it a second thought. The dealership physical plant is new, clean and the people are very friendly. They tend to have a large inventory and if they do not have exactly what you are looking for, they are willing to find it for you.
top reasons to buy from service chevrolet - dirtroad
ADP (additional dealer profit) is hidden in the service department.
when you read the name on the sign, it will be the last time you see SERVICE
until you leave the lot.
"our service department makes Aluminum siding sales men look honest"
remember when you father told you,
"if you have to tell someone you are honest, you aren't
well their name starts with, 'Service' and what your father told you still applies
Mr. Babineaux (the Service Manager), this is Mr. Stelly (the Operations Manger)
Mr. Stelly, Mr. Babineaux doesn't think you are his boss.
Of course he also thinks that vehicles come to the holding area an break themselves.
if it wasn't broken when you dropped it off
and it wasn't broken when we inspected it
just leave it overnight and we can fix that stuff that wasn't broken
we will put it in the shop and break it for you.
yes I rated price at 5 stars,
they did not charge me a thing to break
the parts that were working when we brought it in.
where else can you buy the extended service plan
get free oil changes
and spend $4,000+ to replace the shocks that were working
when you dropped it off
The service was great and the wait not too long...the... - bcarter4
The service was great and the wait not too long...the waiting area was clean and pleasant although I wish we could change the TV channel
Heather in service was awesome! We brought our Cadillac... - johnny_trosclair
Heather in service was awesome! We brought our Cadillac in at 8:30 AM and repairs were completed by 12:30. Loaner vehicle was waiting on us when we got there. Thank you Trapp Cadillac Chevrolet
I’m extremely dissatisfied! I purchased 2 vehicles from... - Kt282144
I’m extremely dissatisfied! I purchased 2 vehicles from this dealership in 2018. My 2018 suburban isn’t running! I replaced the battery and still having trouble! I have to get someone to jump me off just to crank it . I called to schedule to bring it in and they can’t get me in for 5 days, they won’t even let me bring it and leave it! I will never do business here again!
Brought car in three times for same issue. They just... - Unhappy
Brought car in three times for same issue. They just replace parts to replace parts. Guaranteed this time it would be fixed, unfortunately same issues. They do not know how to service the vehicles they sell
Horrendous customer service. I purchased wrap and GAP.... - Tory
Horrendous customer service. I purchased wrap and GAP. Before I moved states away I tried to have my tires serviced, but when i called, they said they "didnt do that". A few months ago I tried contacting the salesman who had recently sent me an email saying he had taken over my account and to let him know if he needed anything. I wanted information on my wrap policy because I couldn't find the paperwork
Again, several calls and emails later I never got a response. The next day I called the dealership a bunch of times between 5 and 8 and all of their lines were down. It was impossible to get through. My car was recently totaled as well. Dealing with their GAP company was easy and the customer service was great, but when it came time to contact the dealership and cancel my warranty? Surprise, no response to two voicemails and an email. Thankfully the policy holder was able to go over their head. Cancelling the warranty was the last thing I needed to do for my settlement to go through and God knows how long I would be waiting on them especially being several states away now. Good thing I wasn't interested in buying another car from them at this point anyway. Someone else will be getting the money from my next car purchase. If you do buy from here, DO NOT GET THE WARRANTY. It is like pulling teeth if you need anything done. They're just interested in the money you can put in their pocket.
Bought an Accord here in November and the whole process,... - Colenavarre
Bought an Accord here in November and the whole process, from the sale, finance, to follow up service has been nothing short of perfect! Will only do business ever for as long as I live in Lake Charles
Deceitful business practices. I expect some half-truths,... - mordaaidan
Deceitful business practices. I expect some half-truths, but they will straight up lie to you in order to make a sale. You would definitely be better off somewhere else.
Will never buy another vehicle from Banner Chevrolet... - tbrian97
Will never buy another vehicle from Banner Chevrolet there service is less to be desired truck has been there 4 times an still not fixed it's sad because I have bought four vehicles from them an they way they treat there customers in Service area is terrible.
Tire issue - Not a car gal, jt17
Recently stopped by to see if they could check out my tire sensor since it was showing up with the cooler weather. It was a nail, not the sensor. They checked & I had some type of coverage from when I purchased my vehicle 2 years prior so I got a new tire. In & out in no time!