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I have had to replace my headlights 4 times each so that... - Paige123
I have had to replace my headlights 4 times each so that is eight times in the past year. I received a letter about a bad switch causing problems with the headlights. The service department checked the switch and went through the vehicle and found nothing wrong. This is the 2nd time I had this checked. Even though I still don't know why my headlights keep going out I felt the service department really tried to find the problem.
Top Reviewed Specialists At This Dealership
Nick Pashos was truly the hero of the day—we were about... - cierralowe91
Nick Pashos was truly the hero of the day—we were about to give up and leave with my current vehicle because we were having a hard time making my budget work with the car I had fallen in love with, and he was able to pull some major strings to make it work for me. He’s a total angel. Highly recommend.
Sales and Leasing
I highly recommend this dealer - Jaevyn was wonderful and... - email@example.com
I highly recommend this dealer - Jaevyn was wonderful and answered all our questions - she is the best!
Great experience with Robyn Jensen buying a new Kia Forte... - jmerlo63104
Great experience with Robyn Jensen buying a new Kia Forte for our new driver. Seamless and great interface with Robyn through the buying experience.
Was pleased with the service and the help received was... - texan500
Was pleased with the service and the help received was second to none. I would recommend Service to anyone looking for excellent service...
Sales & Leasing Consultant
Benjamin Gordon got us in a car within an hour! We... - E.Mestas
Benjamin Gordon got us in a car within an hour! We respected all our values and what we are truly looking for in a reliable car. Everyone is very friendly and smiley! Thank you so much Napelton!
I definitely would not recommend Kia of Columbia. The... - Srayday1000
I definitely would not recommend Kia of Columbia. The sale person wasn't bad, but inwas sold a vehicle that they didn't have all of the paperwork for. Talked to them on the phone and was told that the paperwork got lost in the mail. On the plus side they said that they would pay all the late fees and the renewal fees for personalized plates, plus any tickets that I may get.
My entire buying experience was no less than stellar.... - Sapphire09
My entire buying experience was no less than stellar. Matt and Mike were amazing…extremely accommodating and helpful!! In and out in less than an hour.
Love HW Kia! Staff are knowledgeable, courteous and... - surgrn46
Love HW Kia! Staff are knowledgeable, courteous and very helpful. Would highly recommend Alyssa in sales if you are looking for a new or used car.
I would caution anyone having their car serviced with... - Upset customer
I would caution anyone having their car serviced with this dealer. They have the most rude customer service I have ever experienced!Go somewhere else. Horrible service. They never call back and will not give you an even guestmation on when they will even look at your car. Other Kia dealers are more concerned with their customers and work to get the returned service.
ZERO STARS from me. You should be able to leave a review... - wilson.k76
ZERO STARS from me. You should be able to leave a review without having to pick a star. It should have that option. Negative 1 million stars is my review.
I’ll slam this business til my dying day. I’ve also reported them to the BBB. I run a business myself & I know how to treat customers with compassion & integrity. Kingdom Kia’s service department is pathetic! They’re LIARS & absolutely clueless, and have no customers service skills. They make stuff up to shut u up.
I’ve been dealing with the service department since October, my 2012 Sorento was randomly just shutting off as I was driving it. I took it to them 3 different times, they would drive it it a couple miles and inform me there was nothing wrong. I knew my air conditioner was out, I had them fixed it and a few other small things they just milked my pocket book. & guess what my AC doesn’t work. I would complain to my husband. he drove it & it shut down on him. This happened at least every to weeks. May 22, 21 the 100th time my Sorento almost killed me & just shut off as I was driving down I-44 with 2 year old granddaughter. I had to fly into the medium, I almost caused a major accident. We towed it to our trust worthy mechanic who doesn’t lie, within 5 mins, he had the answer to the problem. 17V-225 Knock Sensor Detection System (KSDS) which was a 2019 recall. I bought it June 2020. I paid over 500 dollars to get it towed to Kingdom Kia. They let it sit for 2 weeks til I called. And complain they hadn’t even looked. Kendra called me a liar, that there was no warranties on my Sorento that wasn’t taken care of. I had to inform her of the date of the recall & her the recall number. They finally drive it, magically there’s nothing is wrong with it & I’m a liar. So my husband calls a few days later, bam I was correct! They was going to order me a new motor. I waited well over the time frame of the estimated delivery of my motor & to began to start calling the last week of June. Every person told me the motor arrived the day before I called 4 different times. I’m sure they never ordered it. I don’t know every ones name I talked to, just a few. A mechanic told me on June 28th my motor was delivered the 27th. I call back on the July 15th. Kendra informed me my motor magically showed up July 14th, they had other customers in front of me. I asked to talk to the manager of the service department Adam, he was magically gone. I talked to Chance. He had the audacity to inform me they was busy, he would try to get my car in soon, but there was others in front of me. I asked him to put hisself in my shoes & have his car sitting at a dealership for 11 weeks. He informed me he has had a personal vehicle waiting for over 3 mths. I bet Chance was lucky enough to drive a company car. I had NO vehicle for 90 days. I called today needing my VIN and plate number to get my plates renewed. The service department doesn’t answer their phone. SHOCKER, they never do. I spoke with Shanna, she helped me. She paged Adam the manager of the service department. MY car was magically finished. He didn’t care one bit what I went through. Not one person bothered to call me to tell me Sorento was done. Who knows when they would of thought of that. I never once received a phone call in the 3 mths my car was sitting there.
Had I not of needed my vin number, they probably would not of me know for a few months. They don’t care about there customers!
90 days later I drove my car off the lot. I’ll NEVER give this place my business.
Do not take your Kia to the Kingdom Kia service department center, they are absolutely pathetic!!!!!
Tustin Ulrich and Gary Mishler helped up buy a new... - Danielle94
Tustin Ulrich and Gary Mishler helped up buy a new vehicle. They were both great and made our car buying experience so smooth and enjoyable. Gary was our salesperson and he was so nice and even helped me get my phone set up with UVO and Bluetooth. He took time to show me different features inside the car and explain things.
Jeremy made this car buying experience easy! Great... - remcgonagle
Jeremy made this car buying experience easy! Great communication , Jeremy took care of unusual circumstances, was honest and cut to the chase!! Fantastic experience all around!
Just want to report my experience related to a recent... - Doug M
Just want to report my experience related to a recent purchase of a pre-owned Sorento.
There were some wrinkles in closing the deal. A feature was missing that I needed to close the deal. Christina Dennis, the Sales Associate, promised the feature would be added later after the sale.
I was skeptical but went ahead and purchased the vehicle on a promise the feature would be ordered and installed later.
I have to say I was pleasantly surprised when Christina told me the parts were in and I could bring the vehicle in for installation. She proved to be a person with integrity and I will be recommending her to my friends in the future.
I also realize she could not have been successful if Cable Dahmer Kia wasn't committed to the same level of integrity that Christina has. I want to thank Christina and the Cable Dahmer team for a pleasant surprise and experience.
Blue Springs, MO
My Kia sportage setting in their lot going into week 3!!!... - Al nothappy
My Kia sportage setting in their lot going into week 3!!! No phone calls engine blew at 48000 miles, found out manufacturer defective rod bearing (my own research) and calls to kia consumer affairs. 2 payment into loan and nothing to drive.
Customer service department really lacks in communication with the customer
Suntrup Kia South