After a very disappointing experience with Hanna Imports. - Abee513
After a very disappointing experience with Hanna Imports. We were serious buyers — completed a credit application, had financing lined up, and were prepared to travel 9 hours to purchase the vehicle.
Communication throughout the process was extremely inconsistent. We worked with multiple salespeople, had to repeatedly follow up for basic deal details, and never received a clear, properly structured breakdown in time to confidently move forward.
After expressing concerns, we were told a manager would reach out directly to resolve everything. That never happened. Instead, we continued to receive generic responses, additional outreach from different salespeople who had no context, and no real progress.
Despite being ready to move forward, the lack of coordination, urgency, and transparency made it impossible to proceed. To make matters worse, the vehicle was ultimately sold without ever providing the promised follow-up or giving us a real opportunity to finalize the deal.
For anyone considering buying from out of state — do not make travel plans without having the full deal structure, communication, and management involvement clearly handled in advance. This experience was poorly managed from start to finish.
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