Reg Maintenance, Rear Lower Tailgate Panel Replacement - mlong5159
They listen to your concerns and care about your needs. All of their employees are very respectful and good from start to finish. The building is very clean and organized,they make you feel at home.
Top Reviewed Specialists At This Dealership
Sales Floor Manager
Great Experience - TSums
Picked up used car for my college daughter. Did research online before we went. Very happy with deal and Randy Harrsion great to work with.
Sales & Leasing Consultant
Trustworthy and Efficient - TJL
Was a good experience where we reached a deal quickly even though we're on opposite sides. After the deal was reached, they were just pleasant to work with and answered my questions quickly, concisely and correctly
Great Experience - Chellz84
My husband bought my car this past Saturday. We worked with Tabitha and she was absolutely amazing! I already knew what I wanted and she made sure I left with the car I wanted. It was a pressure free experience and the financing process was amazing! We will definitely come back again for all of our future purchases!
Best lifetime experience purchasing a car!! Exceptional! - lilbattle
Robert Krzak was an amazing sales representative, he kept everything honest and catered to our needs. Every staff involved was open and honest which you don't find these days. Robert did an exceptional job negotiating the price we were looking for. I have to say this was the best experience I have had buying a car!!!
Never buy a car from this dearlership - 25xritter
Bought a used car from them and they lied about the warranty! They never even look mechanically at my car. I paid full price to fix it and it broke again and would not honor warranty. Would have to drive 8 hours back to that lousy dearlership to get it fixed. Never buy a car from this place!
Disappointing experience - Disappointedcustomer
I bought a 2017Acura RDX from Columbia Acura in October. . After paying for it, and the license plates attached, the polite, and friendly salesman paired my iPhone running iOS 11.0.3 with the car. The contacts did not download properly. Short version.....the salesman knew this was an issue when he sold me the car. He did not inform me of this problem until after I took the vehicle although it didn’t work properly when I tried making calls with him in the car. At that time he told me it was a little finicky. After taking the car and trying to make calls multiple times , re-pairing it with the car multiple times , and researching, it became clear this was a widespread issue with Acura. I spoke with the salesman the next day. He told me he was aware of the problem. The salesman intentionally misrepresented the condition of the car. I spoke with Columbia management. They apologize for the lie and say they do not know when, or if, this flaw will be corrected. I certainly do not recommend doing business with Columbia Acura.
Horrible customer experience - Ryan
They just had a new ownership for this dealer. Unfortunately, the new owner does not care about existing customer. The reason why I chose Airport Accura instead of Motorcar Accura at Bedford is because the loaner car program they have. The salesman promised me that I could get a loaner car at each service and write it in our corresponding emails. This does provide extra fun for me at each service as I can test different types of Accura, which I am interested in a future purchase. I also bought the service plan from Airport Accura with my leasing.
The first service is fine. However, when I am scheduling my 2nd service, I was told that due to the new ownership and the changes of their policy, there are no loaner cars for all services that I bought at the beginning. Big shock! The drama happened so quick! After talking with one of the manager, Chris, who claimed that he did not have a supervisor, things became even worse. In all conversation, he was trying to use business tone and keeping saying “policy is policy”. You can feel that he does not care about your feeling, your customer experience, and your written communications with salesman.
From manager’s level, if they do not care about customers and do not issue the salesman’s words, how do you believe your purchase is a good and safe purchase? Again, it is always easier to say we care about our customers than do it.
Nowadays, loaner cars became more and more standard. Besides luxury brands, lots of consumer cars are also providing this services e.g. Ganley Subaru. If you are looking for a luxury car, which means good driving experience and good services, you may stay away from Accura. It may not be as good or as luxury as you thought.
LOOK ELSEWHERE! - Czechman
I had negotiated a price (lower than posted) for a vehicle over the phone, as I lived 2.5 hrs from the dealership. My salesperson informed me that there was a dent in the rear of the vehicle, and was kind enough to send me several photos. During this exchange, his sales manager informed him that that another salesman had negotiated another deal for the same vehicle, at the full posted amount, and that I would have to pay that amount to take possession of the car. I informed him that we had already negotiated a price, and that I did not conduct business that way, nor did that meet my expectation of a dealership.
I contacted the GM of the dealership and he said he would speak to the used car manager. He called me several hours later, only to defend the actions of this staff, stating that we were still haggling over the dent issue. He said it was first-come, first-serve, and that it had nothing to do with the price. Funny how if I had agreed to pay the initial posted price, the deal would have been mine. Forgive me for trying to make an informed decision...guess that is frowned upon in this establishment!
I guess I should be thankful for being saved from the perils of dealing with a dealership as unscrupulous as Dave White Acura. If they treat you in this manner prior to your purchase, imagine the level of service after they have your money!!!
If you are looking for honesty, integrity, and an exceptional buying experience-LOOK ELSEWHERE!
Great experience - Kknow724
Thanks to Everyone who helped me today! Anthony was great when I am ready to by it will be at this dealership without a doubt!
Sales / Business Mgr