11 Ohio Acura Dealers
Sam and the entire Acura Columbus team were phenomenal to - Sellmeanewcar
Sam and the entire Acura Columbus team were phenomenal to work with by every measure.
I highly recommend this dealership to all.
Top Reviewed Specialists At This Dealership
Variable Operations Manager
Sales Floor Manager
Everything went fine. - JKBORK
Everything went fine. I was amazed how fast things got done. The people at Dave White Acura always treat me very nicely
NEVER, NEVER trust this dealership and sales manager - riceg12
NEVER, NEVER trust this dealership and sales manager Brandon Agee. I made a deal with salesman Cameron to close a deal at 12 noon on a Thursday for a 2020 MDX. He had reviewed and confirmed with the sales manager. I live 120 miles and 2 hours from the dealership. I drove towards the dealership and was 15 minutes away, after 100 miles and two hours, when sales manager loser Brandon Agee called to say he was in the process of selling the car to someone else and to not bother to come in. My salesperson was not even aware. Agee offered no explanation or apology. General manager Lenny Pugh could only say there was a misunderstanding. At first saying it was my fault but later changing his story. He was now going to use it as a teaching opportunity to his staff. He also claimed they had never had a deal with an out of town buyer. Given inventory constraints and internet shopping, I find this very difficult to believe.
The people at this dealership are not to be trusted in any way. STAY AWAY from them.
The service is always excellent and the staff is friendly - GUYDESSUREAULT1966
The service is always excellent and the staff is friendly and efficient. They go out of their way to make things happen!
The service department experience was a total hot mess. - Fedacct
The service department experience was a total hot mess. They were highly disorganized, no communication between advisors as my car got passed between, things kept getting overlooked requiring me to pull my car back into the service bay, the cost of service kept changing, and I had to make two separate visits with the first one resulting in my car being kept overnight.
This was a relatively simple job that should have taken no more than a few hours. I was having an external HD radio add-on unit that connected using the auxiliary jack removed. The installation was done incorrectly by a car audio installer. The power ports had also popped out, so I needed new fuses. I had an appointment and arrived seven hours before they closed for the day.
ACT I - Before my appointment, someone from service called me. We discussed the situation in detail as far as what work I needed done. The person I spoke with said there would be a diagnostic charge of $79.99 to start and that they would work from there. However, upon arrival my service advisor, William Huffman, said it would be starting at $160. When I mentioned the $79.99 I was quoted, he said "this doesn't apply to that". There wasn't much of a fight to put up knowing that I knew the work was going to end up costing more than $160. Still, there was never a consensus on the price as you will notice if you continue reading.
ACT II - The price quoted to do the job was $225, but the service advisor told me he couldn't guarantee once they were done it would work. WTH! I cannot believe an Acura dealership told me this. The whole reason I took it there was for the (supposed) expertise. All they had to do was restore the wiring back to as it came from the factory! Then, they didn't finish my car. Because I drove 3 1/2 hours, I had to get a hotel room plus I packed nothing for an overnight stay.
ACT III - I returned the following day. My service advisor was off that day. So, I got passed to a new advisor who quoted me $575. To remove an external radio add-on! I told him about the price I was quoted the day before, which he eventually grudgingly accepted. However, they found that I needed a part that they didn't have. This meant I had to come back and get nailed with another labor charge (and obviously the part). This part was quoted at $213. The car was returned dirty and with the power ports still not working.
ACT IV - Things started out smoothly. I was initially done quickly. The service manager checked me out, and he cut me a break for having to come back and knocked $72 off the price. That was quite honorable. At that point. I had no intention of leaving a bad review.
ACT V - I had to pull the car back into the service bay because the power ports we're still not working. I was told that I was popping the fuse because my three-way adapter was bad (i've been using this item with no trouble for at least 150,000 miles, and I plugged nothing in except for the adapter). However, I was willing to accept what they said although I do question it. While I'm looking for my charge cord for my phone, the technician, apparently not very happy, comes and changes the fuse out and then leaves without saying a word. My service advisor came up and asked what was going on, and I had to ask him if my car was done because the technician came by and did something and walked away without saying a word. He said the car was done. I told him my phone charger was missing and asked him to check with the technician to make sure that it wasn't on his work bench. He checked, and said it wasn't. They did not charge me to replace the fuse again, which was honorable, but this is assuming that it worked beforehand and that they hadn't overlooked it.
ACT VI - I had to return to the service bay again because one power port was working, but the other wasn't. In what was in essence an extortion attempt, the service advisor had the audacity to tell me he was going have to charge me a diagnostic fee of $79.99. To replace one fuse? Really? As I'm talking to expressing my unhappiness, he says they can only check what the customer tells them to check and that they can't just go around and check everything. I reminded him that last week I had told him both ports were out. This is something had they done when they were doing the rest of the work would have been absorbed into the rest of the hourly labor charges and not resulted in any additional incremental cost. Despite their mistake, he continued to unabashedly charge me the $80 plus tax.
ACT VII - After I got home and retraced all my steps, I determined that I was missing the phone charger and that it was their fault. It was in the car when I returned to the dealership for the second visit as I originally believed. So, I had to spend $25 on another phone charger.
These guys weren't detailed nor through and I spent way too much money for the work that was done.
I sent an email to the service manager through a web form on their website offering to delete the review if they refunded their attempt to extort another $80 which they charged after I pulled my car back into the service bay over something they overlooked plus pay for the phone charger they took. They never contacted me.
Long day! - egkirkland
Long day! Was told I couldn't pay cash. Then told I had to finance at least $12k. Was told I had to keep loan open for 4-6 months so they could get paid for opening the loan. I was given a rate of 5.75% with 811 credit score and $30k down on a $39k vehicle. I've never paid over 4.5%. Was told I had to buy paint protection because I didn't have a trade in. Was told we had to accept these terms because we "aren't local customer base". And waited on and off for 4 hours! The business must think people are not intelligent to protect themselves from the car sales hustle. I would not recommend this very shady business. However, the salesman "Jose" was great and understanding. He is why I have a 2 instead of 1 star review. Sorry for a bad review but all 100% true.
Very pleased with the service team! Jamey, Nate and... - PM513
Very pleased with the service team! Jamey, Nate and Jacob took great care of me. My vehicle was in for a few days to have it fixed and the team kept in constant contact. Appreciate all of their hard work!!!
If you desire a lovely car and would appreciate an easy,... - S-Cleveland Area
If you desire a lovely car and would appreciate an easy, comfortable, and friendly purchasing experience, I recommend speaking with Manny Torres at Crown Acura in Cleveland, Ohio.
I took several test drives during the past month on the... - BK
I took several test drives during the past month on the following cars, Cadillac Xt4, Cadillac XT5 then an Acura RDX. Being a past owner of 3 Cadillac & always driving a General Motors cars since 1965 except for a BMW Z4 I had a hard time switching but when I test drove the Cadillac’s I felt they were nice then I test drove the Acura RDX I told my wife this is car is comfortable & I actually felt the car was built for me. Last week I bought the RDX, this is the only car I like driving as much as my BMW Z4. The sales person John did an outstanding job making sure all my needs were met. As a past GM owner, I highly recommend stopping at Boardman Acura & test drive an Acura before buying any car. Great company, great car & ask for John he will make your car buying experience is great
Andrew Charielle, at Motorcars Acura, created a... - Dustremover010
Andrew Charielle, at Motorcars Acura, created a wonderful, unexpected experience. Andrew contacted me, asking if he could be of further help, and help he did. I’m from Philadelphia and was looking for a particular car nationwide, and unfortunately the Volkswagen at his dealership had already been sold. This did not stop him from walking me through my thought process and subsequent purchase elsewhere. He absolutely wanted me to find what was best for me, clearly a dedicated professional we all want to be involved with!
Worked with this dealership since December to secure my - JenC
Worked with this dealership since December to secure my desired car, in hopes of having it by March. They PROMISED me a vehicle and we gave them a substantial deposit. Worked with a sweet, but unexperienced salesman who constantly had to "check with his manager". March came and no vehicle- despite the fact that other dealerships appeared to be able to secure the car we wanted. So much "salesman" speak ("that's above my paygrade") and they tried to give us the runaround about getting our deposit back. A whole lot of wasted time, energy with ultimately no vehicle. Would not recommend the dealership.
Dave White Acura
Service Business Development Representative