Just bought my second MDX - ericland
I previously had a 2005 MDX and it was high in miles and starting to have some issues. I have always had my services performed at Superior Acura so I decided to look at an newer option. Nick Thompson was extremely helpful throughout the process with zero pressure to buy! Nick is very knowledgeable about the Acura line and explained everything to me comprehensively. I highly recommend Nick and the entire Superior Sales Team!
1/15/18 Acura TSX 2011 - MSTEICH
I feel pretty good about what my car actually needed -vs- what somebody wants to sell me on. This dealership ensures me of that and wants my returning business, so honesty is the best policy.
Top Reviewed Specialists At This Dealership
Sales Floor Manager
Recommendation of Sales Staff - 1webcat
I'm happy to recommend one sales person who I worked at Lindsay Acura that person is Cindy W. Davis. As a female, we want individuals that we can trust. I believe that person is Cindy W. Davis. I spent time with her...she assisted with my vehicle trade and I ended up 3 years ago purchasing a Acura RDX AWD SUV. She went above and beyond my expectations. Deserves recognition for being an outstanding sales person. In addition, she was referral from someone else.
Happy Customer - Mommyof2OSU
Acura of Boardman delivers! During my purchase of my pre-owned Acura there were a few items that needed attention and they took care of them right away! When I came in to pick up my MDX it was perfect, the paperwork was ready to go and I was in and out. Since then I’ve had the pleasure of working with their service department and am blown away by their staff!
Trustworthy and Efficient - TJL
Was a good experience where we reached a deal quickly even though we're on opposite sides. After the deal was reached, they were just pleasant to work with and answered my questions quickly, concisely and correctly
Exceptional service - G-MO
We had a very exceptional salesman at Superior Acura who catered to our personal needs. I would highly reccommenf Ba Nguyen as a fantastic salesman and Superior Acura a truly committed dealership to its customers! I am partial to Acuras we just bought our 5th one and our 2018 MDX runs like a dream!
Great Buying Experience - new acura owner
Gary Berner was great Salesperson - He was honest, prompt, and great to deal with! He made our car buying experience a great one. We would buy from him again.
Horrible customer experience - Ryan
They just had a new ownership for this dealer. Unfortunately, the new owner does not care about existing customer. The reason why I chose Airport Accura instead of Motorcar Accura at Bedford is because the loaner car program they have. The salesman promised me that I could get a loaner car at each service and write it in our corresponding emails. This does provide extra fun for me at each service as I can test different types of Accura, which I am interested in a future purchase. I also bought the service plan from Airport Accura with my leasing.
The first service is fine. However, when I am scheduling my 2nd service, I was told that due to the new ownership and the changes of their policy, there are no loaner cars for all services that I bought at the beginning. Big shock! The drama happened so quick! After talking with one of the manager, Chris, who claimed that he did not have a supervisor, things became even worse. In all conversation, he was trying to use business tone and keeping saying “policy is policy”. You can feel that he does not care about your feeling, your customer experience, and your written communications with salesman.
From manager’s level, if they do not care about customers and do not issue the salesman’s words, how do you believe your purchase is a good and safe purchase? Again, it is always easier to say we care about our customers than do it.
Nowadays, loaner cars became more and more standard. Besides luxury brands, lots of consumer cars are also providing this services e.g. Ganley Subaru. If you are looking for a luxury car, which means good driving experience and good services, you may stay away from Accura. It may not be as good or as luxury as you thought.
LOOK ELSEWHERE! - Czechman
I had negotiated a price (lower than posted) for a vehicle over the phone, as I lived 2.5 hrs from the dealership. My salesperson informed me that there was a dent in the rear of the vehicle, and was kind enough to send me several photos. During this exchange, his sales manager informed him that that another salesman had negotiated another deal for the same vehicle, at the full posted amount, and that I would have to pay that amount to take possession of the car. I informed him that we had already negotiated a price, and that I did not conduct business that way, nor did that meet my expectation of a dealership.
I contacted the GM of the dealership and he said he would speak to the used car manager. He called me several hours later, only to defend the actions of this staff, stating that we were still haggling over the dent issue. He said it was first-come, first-serve, and that it had nothing to do with the price. Funny how if I had agreed to pay the initial posted price, the deal would have been mine. Forgive me for trying to make an informed decision...guess that is frowned upon in this establishment!
I guess I should be thankful for being saved from the perils of dealing with a dealership as unscrupulous as Dave White Acura. If they treat you in this manner prior to your purchase, imagine the level of service after they have your money!!!
If you are looking for honesty, integrity, and an exceptional buying experience-LOOK ELSEWHERE!
Great experience - Kknow724
Thanks to Everyone who helped me today! Anthony was great when I am ready to by it will be at this dealership without a doubt!