Perfect - tyandav
Perfect. Please do not require a minimum length. One word can describe it. It will keep me from completing future surveys. Word. Word. Word. Word
Top Reviewed Specialists At This Dealership
Sales Floor Manager
Kool Used Car Purchase - Caraholic
We were looking for a used minivan and Superior had the one that checked all the boxes for us. Walter Starks made the initial contact with my online query in very short order. Once I had a spare moment, We went in on a Sunday and drove it home in a little over 2 hours. Kool Ken made the car buying process a lot less dreadful and we couldn’t be happier with our purchase.
Senior Sales Consultant
Sales & Leasing Consultant
Trustworthy and Efficient - TJL
Was a good experience where we reached a deal quickly even though we're on opposite sides. After the deal was reached, they were just pleasant to work with and answered my questions quickly, concisely and correctly
Great Experience - Chellz84
My husband bought my car this past Saturday. We worked with Tabitha and she was absolutely amazing! I already knew what I wanted and she made sure I left with the car I wanted. It was a pressure free experience and the financing process was amazing! We will definitely come back again for all of our future purchases!
RDX service - Dave Beavers
Had service for my Acura RDX. Service was completed in a timely manner. Dealership employees will very professional. I would highly recommend this dealership for service on Acura vehicles.
Buying Experience - Frank
Gary spent a good deal of time with us, was very patient and understood our needs and concerns. There was no pressure to buy. I would recommend him to a friend.
Great Experience - Wald2
Had a great experience with Acura of Boardman and the purchase of my 2018 RDX. Ross was the sales manager and Bob Whetstone was my salesman - I would highly recommend this store!
Horrible customer experience - Ryan
They just had a new ownership for this dealer. Unfortunately, the new owner does not care about existing customer. The reason why I chose Airport Accura instead of Motorcar Accura at Bedford is because the loaner car program they have. The salesman promised me that I could get a loaner car at each service and write it in our corresponding emails. This does provide extra fun for me at each service as I can test different types of Accura, which I am interested in a future purchase. I also bought the service plan from Airport Accura with my leasing.
The first service is fine. However, when I am scheduling my 2nd service, I was told that due to the new ownership and the changes of their policy, there are no loaner cars for all services that I bought at the beginning. Big shock! The drama happened so quick! After talking with one of the manager, Chris, who claimed that he did not have a supervisor, things became even worse. In all conversation, he was trying to use business tone and keeping saying “policy is policy”. You can feel that he does not care about your feeling, your customer experience, and your written communications with salesman.
From manager’s level, if they do not care about customers and do not issue the salesman’s words, how do you believe your purchase is a good and safe purchase? Again, it is always easier to say we care about our customers than do it.
Nowadays, loaner cars became more and more standard. Besides luxury brands, lots of consumer cars are also providing this services e.g. Ganley Subaru. If you are looking for a luxury car, which means good driving experience and good services, you may stay away from Accura. It may not be as good or as luxury as you thought.
LOOK ELSEWHERE! - Czechman
I had negotiated a price (lower than posted) for a vehicle over the phone, as I lived 2.5 hrs from the dealership. My salesperson informed me that there was a dent in the rear of the vehicle, and was kind enough to send me several photos. During this exchange, his sales manager informed him that that another salesman had negotiated another deal for the same vehicle, at the full posted amount, and that I would have to pay that amount to take possession of the car. I informed him that we had already negotiated a price, and that I did not conduct business that way, nor did that meet my expectation of a dealership.
I contacted the GM of the dealership and he said he would speak to the used car manager. He called me several hours later, only to defend the actions of this staff, stating that we were still haggling over the dent issue. He said it was first-come, first-serve, and that it had nothing to do with the price. Funny how if I had agreed to pay the initial posted price, the deal would have been mine. Forgive me for trying to make an informed decision...guess that is frowned upon in this establishment!
I guess I should be thankful for being saved from the perils of dealing with a dealership as unscrupulous as Dave White Acura. If they treat you in this manner prior to your purchase, imagine the level of service after they have your money!!!
If you are looking for honesty, integrity, and an exceptional buying experience-LOOK ELSEWHERE!
Great experience - Kknow724
Thanks to Everyone who helped me today! Anthony was great when I am ready to by it will be at this dealership without a doubt!
New Car Manager