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Brought in with check engine light and was going out of... - ANGELCOLIAN
Brought in with check engine light and was going out of town. They took it in quickly and had me out in 2 hours! Thanks again!
Top Reviewed Service Specialists At This Dealership
I cannot express how thankful for Ben and his help I am.... - jolms33
I cannot express how thankful for Ben and his help I am. Really saved a family vacation from being a headache by going above and beyond when we needed to get our brakes checked and serviced while on a road trip. Overnighted parts for us and got us back on the road! Thanks again, Ben!
Tyler Bradshaw in the service dept has provided me with... - eileen.oconnor
Tyler Bradshaw in the service dept has provided me with excellent customer service each time I have brought my car in to be serviced. He has gone above and beyond to make sure my car stays in tip top shape. He is very kind and considerate which is hard to find these days!
Warm regards, Eileen O'Connor
Poor communication. Took over a week to ultimately learn... - Mike
Poor communication. Took over a week to ultimately learn there was an issue with battery. My appointment was on a Tuesday and got no word until I checked Thursday and They had not even gotten to it. Said they would try to get working on it that Thursday. Ok not a huge issue at this point. No word as of lunch on Monday. Called and had to leave a message. Finally got a hold of a manager and expressed my frustration at how long this was taking. Then the service advisor just miraculously called the second the manager hung up. Car still not done till Tuesday. One week for a battery and when I went there no offer to give any kind of discount. I have never left a review for any business. Until now. This Chevy service department is over extending themselves as there had to be a line of at least a dozen cars waiting to check in. Never again will I go back to the service department here. I will tow my car to suburban Chevrolet before I ever go back here. Poor communication and no desire to try to make things right. $365 for a battery is ridiculous. The management staff should be embarrassed.
Sales side is fine. Service dept doesnt communicate well... - Nextgenerationcontractors
Sales side is fine. Service dept doesnt communicate well on pricing of everything, as well as time estimates for completion. Went in for an oil change, and transmission flush, after 2 hrs in the waiting room with kids wearing masks, the gentleman behind the counter didnt mention that they charge for tire rotation until it was time to pay. More communication would be much appreciated. Not hard to do. Service is in your occupational description.
My daughter took her car in for a repair. They diagnosed... - Offended
My daughter took her car in for a repair. They diagnosed it as a bad purge valve. That's a $40 part (full retail) that installs in a few minutes with no tools. Internet sites say that the repair should cost $150 at the most. Tonkin's quote was $300. They also told my daughter that her 2018 Sonic with 50,000 miles on it needed 1) new spark plugs, 2) a fuel injector flush, 3) a brake system flush, 4) and a cabin air filter. All told, an additional $700 for ridiculous and unnecessary "repairs". We paid the $150 diagnostic fee and took the car home. I bought a purge valve for $20 on Amazon, watched a U-tube video, then changed it out in 5 minutes with no tools needed. They thought that my daughter was a sucker and tried to put it to her.
Airport is the only place I go to get all me services... - Tomas
Airport is the only place I go to get all me services done on all my vehicles. Great people and always done in a timely manner.
After my Corolla stalled on the freeway while going over... - highdesert.trainingcenter
After my Corolla stalled on the freeway while going over 65MPH the car was towed into them. This dealership's service department is unprofessional and rude. They have zero knowledge on Toyota warranty. Their incompetence ultimately left me stranded with no vehicle as they refused to provide rental car despite my warranty having rental car coverage
Refused to work on an oil consumption issue even though... - LafayGTS
Refused to work on an oil consumption issue even though the truck was in warranty still. Ron was polite and consise but Doug (the service manager) basically told me off and said my truck was only worth 2000$ I do not derserve this kind of service. I believe in GMC as a quality company but the service I have recieved from this dealership has been lacking. Also they worked on a tractioncontrol issue I had and i believe the dealership caused this when they changed the oil thr first time i was there. I think they knocked a wheel sensor out and it had to be replaced by myself bedause they would not admitt it was them. Even though it happened immediatly after my first service with Bruce chev.
Buyers beware! This dealership provided me with the worst... - nathanjones556
Buyers beware! This dealership provided me with the worst possible customer service and experience that I could ever imagine. My experience with this dealership was a three-month long horror story. I had brought my grandfather’s truck in for some repairs, as he wanted to sell the vehicle and it had a check engine light on (he is 86 years old and has bought many vehicles from this dealership and has gone nowhere else for work, repairs or maintenance. He is a very long-time loyal customer). I had already attempted two different fixes to repair the truck myself to no avail. The first time I brought it in I discovered that it had been worked on for the same problem six months prior and had only been driven 24 miles since. This truck was a 2008 Colorado with 24,000 original miles, very low mileage. They told me that they had replaced one of the sensors that I also had replaced six months prior, however that the second sensor that I replaced must be defective. I was told that the part that I had purchased was no good because it wasn’t a “GM” part. This ended up being a straight up lie and I part worked just fine. However, I bought there part anyway and installed their “GM” part. Upon installing the dealerships “GM” part, nothing changed, and the check engine light remained. I then decided to swap the other sensor that I had replaced also with the one they installed six months ago. Now the truck had all “GM” parts that came from their dealership. No change, light still on. Brought the truck back to the dealership and they looked at it for two weeks and told me that it must be a third sensor that has not been replaced. I tell them to fix it and they charge me for the repair. A week later I go to pick the truck up now that it was fixed, and the light came back on the second I turned the truck back on. Immediately came back into the dealership and they told me that their manual from GM did not have any other fixes for them so that they would have to contact GM to see what could be causing the problem. I drove the truck home. Two weeks later I never heard from anyone about anything. I came into the dealership with a Letter outlining everything that had occurred and explained my frustration with them being unable to fix the vehicle. I gave this letter to the service manager and talked with her explaining that I was upset that they not only didn’t fix the vehicle but that they didn’t contact me for two weeks. She had another tech look at my vehicle and he was able to tell me what he believed was wrong with the truck in one day. Why did I have to wait two weeks? They quote me for a $1200 repair. At this point for all of the repairs that had been done to the vehicle for the same problem had cost $750 and I was not about to give them another $1200. I was able to negotiate a discount of all of the previous repair work off of the total and I begrudgingly gave them about $600 for the remainder of this repair. This repair required removing the major components of the engines top end to replace a gear/pully. Upon removal of these parts, they discovered rust inside the engine caused by the vehicle not being driven long enough to get the vehicle up to temperature (my grandfather didn’t drive far). They continued the repair without ever informing me that they discovered rust until I had already paid them, and they had reassembled the engine. I only found out about it through their notes on my receipt. I drove the truck two times after these major repairs before the light came back on again for the same issue. I went back to the dealership to schedule yet another appointment, and like usual they cannot ever get me in their schedule in less than two weeks. So, the truck sits for two weeks in my driveway. Two weeks Later I start the truck and the light has magically disappeared. Being rather suspicious, I take the truck in to ask about it anyway, assuming that they would look at it under a warranty for their previous repair. I get there and they think that the best thing to do is to check other spots for more rust. I ask is they are going to charge me for that, and they say absolutely they would. I am appalled that they would yet again ask me for more money to look for rust considering they never told me about the rust in the first place or else I would have had them look more when they already had the engine halfway apart. This resulted in what was essentially an argument between myself and three of the dealership employees including the service manager and the last tech that did the repairs. Every one of them wanted to tell me that they had done everything perfectly and that they had provided me “great customer service” and that they hadn’t “wasted any of my time” (at this point I had been in contact with them fixing the truck for 84 days) 84 days is completely unreasonable for literally any vehicle repair. I could have gotten a totaled car fixed faster than they could not fix my truck. How can an employee say that they have provided me “great customer service” If I am standing in front of them telling them that they have done a poor job? Each of the employees thought that they had a vast understanding of all of the events that had taken place, but I was the only one there that was there throughout the entirety of this whole process. They were unwilling to do anything for me without me paying for it, even including just showing me under the truck where they were going to look for rust. When I asked, their “master tech” said that he wasn’t going to get under my truck to literally just point with his finger. He must think very highly of himself. The Service manager was also unwilling to provide me a refund either, even after the “master tech” suggested that they refund me. So they left me with nothing left to do. Three months of my time and a bunch of money wasted. I was treated poorly, I was given no sympathy, they took forever to do anything and all they cared about was my money. I would never do business with this dealership for any reason. No repairs, no maintenance and certainly not purchasing a vehicle. It was clear that at no point did they want me speaking to the owner of the dealership. Thanks for nothing Emmert Motors.
Friendly and helpful. - shelby748
Took my 2020 Silverado to Gary Gruner to have a switch replaced and computer recalibrated after another dealership put oversized tires on the truck and failed to recalibrate the computer. The service manager, Tony Denny said the software that to be downloaded from GM to recalibrate the computer. After about 5 hours, Tony told me it might be awhile and gave me a loaner car and asked me to come back the next day. The download took 24 hours. Tony apologized for the delay and discounted the fee for the recalibration. The switch was replaced and I was on the road. This service is what I expected from a dealership and will continue to give them my business.
mix up on price and honored price quoted - HAPPY CUSTOMER
MIX UP ON PRICE AND HONORED PRICE QUOTED. Used points to buy seat covers for 14 silverado, but personnel were not aware of actual value of points when ordered product. Had points to purchase full product quoted( 27,000pts.), but when went to redeem employee found out that points were only half value of prior amount told to me($270 Actually $100 plus 7K pts extra). everyone makes mistakes but in this instance i wasn't budgeted to pay the difference in price .Parts dept. honored quote and sent me on way. BE AWARE 10,000 PTS = $50
will never come back - greencamaro
about 3 months ago i got an oil change from them on my 2011 camaro SS and they told me the price would be $40 it ended up being $70. the old man that worked there proceeded to tell me that i was going to mess my engine up by driving more than 5000 miles without an oil change. even though I use full synthetic oil that’s rated for 7000 miles. as of now i am doing my own oil and they tightened the oil can so much that i can’t even get it off. the can is literally crushing and i am loosening it. that alone will never make me come back currently i have my dad helping me because he is a mechanic and he is pissed at the person who put the oil can on
Always provide a great deal when purchasing a new... - Fred
Always provide a great deal when purchasing a new vehicle. Eric the salesman we have dealt with is always low pressure and gets us what we need. Service department has always been professional and completed all work before the estimated time.
When our car was in there custody for repairs they did... - bradenwhaley
When our car was in there custody for repairs they did not create a protected environment to make sure the car was safe. because of this the cat converter was stolen from the car and they refuse to cover the cost trying to make our insurance pay for it at a 1000.00 Deductible. I asked them to reconsider and there exact words are that we signed they were responsible for damage. Well There is what is legal and what is right. They seem to stand behind paperwork and thank there patrons by cost them another 1000.00 Dollars and insurance claim witch always results in a raised premium for the pleasure of doing business with them.
I cant recommend not using them enough. In a world that is filled with lawyer speak and fine print there is what is right and what is wrong. Lassen did what was wrong.
I've been a customer for 20 years. Never felt more... - Mrs Cook
I've been a customer for 20 years. Never felt more disrespect or lack of communication than today. Extremely disappointed. Bring back service minded employees.
Prompt repair to correct a factory recall - Bob Hoy
Brought my car in for a recall. Service center promptly scheduled my repair. Once the parts were available, the repair was scheduled. Everything is going well.