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They were great as always. Got to the bottom of my trucks... - woodywilson
They were great as always. Got to the bottom of my trucks problem and fixed it in a timely manner. I tell all my friends to have their work done here.
Top Reviewed Service Specialists At This Dealership
Service Lane Advisor
Great dealership with amazing customer service...Fast... - gjanie
Great dealership with amazing customer service...Fast friendly and fair....I felt like family while I was being serviced...The wait time was not long at all...Thank you for the great service
Buying our new truck - Karen Clisham
Deborah was very nice and helped us with all our questions. We love our new GMC.
Would highly recommend Deborah. Go over and see her.
professional and friendly - chris C.
Service was ready for me when I arrived.The waiting area is very clean and
comfortable.All staff was extremely friendly and helpful.I thought the price
I took my 07 2500 duramax to another dealer for a check... - dmaxdriver
I took my 07 2500 duramax to another dealer for a check engine light and they told me they had no clue what was wrong and then tried to charge me a diag fee. I then took my truck to love buick gmc and they had it fixed under war in less then a hour.
The worst experience I have ever had with a service... - Jennifer S.
The worst experience I have ever had with a service department. They are correct when they say once you experience Jim Hudson, you will never forget it.
Brought my vehicle in for an oil leak close to the end of October. No communication from the service advisor Neal. They had it for a week, told me a sensor needed to be replaced but never told me the cause of why it went out.
When we picked it up, it had the check engine light on. They told us it's because there is some oil saturation and it will go away. That information did not sound correct at all, but I wanted to give them the benefit of the doubt. Took it to another service department immediately across the street and hooked it up to check for the check engine light and the code that came up was for the same sensor they "just replaced".
Still giving them the benefit of the doubt we drove it for two weeks and the check engine light still remained on. Brought it back around November 10th and they still put us on the back burner forever and called to request more diag time, even though its still the same issue they never fixed, and they already should of gotten the approval from our warranty company, and what they were requesting to take apart they would of already had to do the initial diagnosis.
What they were really asking is, "we didn't diagnose it properly the first time and do an actual inspection, so if you warranty company doesn't pay us for it, will you?' We could never get an actual update on what the problem is and when they would fix it. I left Nick the service manager 4 voicemails and still have never heard from him. The lady who answers the phone said it would be better if we just came in since Nick will not call anyone back.
First they told us there is debris in the engine, then it might be a timing chain, now my 40k mile vehicle needs a new engine. Any time we wanted an update we would have to call and harass someone. I don't need a daily update, but a weekly one would be nice since they did have our vehicle for over a month. We brought it in the 2nd time November 10th and didn't get it back until December 18th. That whole time we didn't even get a loaner, even Nick promised us one and it never happened. My warranty even covers a loaner. Once we were able to pick it up they even lost our key. I would rather trade my Cadillac in then EVER go back there again. It was absolutely the worst experience I have ever had, I can't stop sharing my misfortunate story with everyone I interact with. I am still waiting for my promised RO’s so I can try to understand their shady business habits and see why my vehicle needed a new engine since they have yet to give me an explanation.
My word of advice for the service department, turn your "read notification receipts" off on your phone, so when you read your clients text messages and deliberately ignore them for hours and days, they won't know. If you are reading this review and request for me to call in to talk about it- just have Nick listen to my many voicemails and I have left my contact information in those.
Michelle M - Melanie70
Michelle is by far one of the best in the industry and I am almost 50 and have purchased more than seven cars in my life! She is honest and Diligent and is adamant about taking care of her customers! At least five stars
Easy schedule of appointment and great communication with... - Rbenking
Easy schedule of appointment and great communication with estimate and repairs. Fantastic experience very clean facilities and I was able to drop off vehicle night before
Free oil change - Ravflash4
Since this was the first oil change after purchasing my SRX, it was of course free. I love that! Service with a smile! Even though it was Thanksgiving week, Summerlee got it done. Thanks Summer and thanks Vaden of Beaufort! Merry Christmas!!
Replacement of fuel pump - Preston
On vacation, had fuel pump replaced here. Very good service for the replacement. Left on our return trip home. Had issues filling up with gas. This continued for 3 week and got worst. Fuel tank was pulled by our local service dealer. They found fuel line was damaged during Hyatt's replacement of fuel pump causing a crimp in the line. Actually returned the fuel line to Jeff, the service manager, on our next visit to Myrtle Beach. He stated there should be reimbursement of the cost of the replacement line they damaged. A copy of invoice, pictures, and fuel line was left with Jeff. To date after many phone calls to Jeff, we have not received the courtesy of even a return call. We are a life-long customer of GMC for over 40 years.
BEWARE, BEWARE of the Sercice Deparment - Skeeter
First a love GM Vehicles but not the service department unless it's under warranty.
Took my 2012 Cruze in for heater not working on Jan.23,2019 ( First time same thing in April 25,2013 )
They replaced water outlet housing. $603.20 (same as 2013 ) When I got the call to fix it I was told it needed a cooling flush but I was not sure I wanted to spend the extra money. I was told it was HIGHLY RECOMMENDED so I said ok.
Then on Jan 29,2019 I took it back for the same thing, heater not working !!!
Now I'm told the water pump is leaking. " When the flush was done something must have broken loose" and now I have to pay again $642.68 for something they Recommended and caused damage
Always Had Good Service and would Highly Recommend - JGreene110@sc.rr.com
I have always been Satisfied with my 2017 Truck 4 Door Sierra and Jody is who I always Ask for she is very Knowledgeable and Very Honest
I have purchased two new vehicles from Pro. Getting... - groovytermite
I have purchased two new vehicles from Pro. Getting service is easy and efficient, The people are friendly and courteous. I wouldn't go anywhere else.
YOU NEED TO KNOW BEFORE SERVICING YOUR CAR - Sherry Canfield
With much sadness I write this review. It is factual and provides guidance to Baker Buick clients. It serves to advise of the actual “service” I experienced over the last 15 weeks. My 2017 Convertible Buick Cascada was dropped off on August 24, 2019. It was scheduled for the second tire replacement which occurred within days of the first tire replacement. At the same time I requested a review of three issues not addressed or dismissed in previous visits. I was given a loaner to drive during the repairs.
The GM strike was looming but did not occur until 22 days later on September 15th. According to Baker Buick this loaner must be exchanged every 5 days. This has now taken 15 weeks and many inconvenient loaner exchanges. During phone call, text and visits I pleaded for the car to be kept out of the elements and was assured that it was. I visited the dealership on my own to check on the car which did not move from a spot immediately outside the service department for weeks. There was also a risk of potential damage during Hurricane Dorian. My car has been garaged (out of garage 2 total days) since purchase and I worked nights. This leaves very little time for sun damage.
On November 15th, I was notified by the very pleasant Lauren G (a shining stars in the service department) the vehicle was ready for pick up. I arrived excitedly to pick up my car and was astounded at what I observed. The convertible had been side swiped on the front passenger panel, rear passenger panel, and had damage on the front bumper. I also noted an unfamiliar crack in the windshield and what appeared to be sun damage on trim of the windshield. I alerted the service rep. We reviewed some pictures of the car and the damage had in fact occurred on the lot of Baker Buick. It was his assumption that the car had been backed into. Unfortunately now my car with 23,000 has body damage and depreciated in value due to this accident on the Baker lot all while under the watchful eye of Baker Buick.
On December 5th I was alerted again that the car was ready. During the body shop repair process I requested a letter from the service manager, Chris Costner, explaining how he would deal with the fact that the car had damage and was worth less than it was 15 weeks ago. I offered the service manager, Chris Costner an opportunity to discuss how he would handle depreciation issue and was ignored. In South Carolina the legal term is negligence which I shared with Chris Costner, the service manager. I also asked for all of the pictures of my car while under their care. I was ignored on both requests, until I explained I had no issues handling this incident with legal help if I continued to be ignored.
I received a phone call from Chris Costner who had no comment on the depreciation or negligence of the dealership. He informed me that since I “threatened a lawsuit and obtained legal counsel” he would have no further conversations with me. This was not an accurate recall of my statements. My question to Chris Costner...“What happened to Customer Service at Tommy Baker’s dealership?” Chris Costner stated, “his job was only to get cars repaired.” I have no doubt that Mr. Baker who I admire tremendously would be appalled at the behaviors within his organization. At this point I asked for a meeting with the General Manager at his earliest convenience not once, but twice and was denied this opportunity. I was then told to pick my vehicle up before closing (5:30 PM) with a two hour notice or I would incur ADDITIONAL charges. I thought these facts were worth sharing. I have opinions of my interactions with Chris Costner, service manager on each and every encounter but I will save those for a later date.
I can recommend this dealership for service only, they do... - ls2gto
I can recommend this dealership for service only, they do a satisfactory job; not exactly the best, and sometimes take too long to get the job done. If you have a good relationship with them, you can get away with most aftermarket modifications on the vehicle without any problems of refused warranty work. Sales on the other hand, they are too uptight on the pricing and the salespersons do not do a good job to make you feel important enough to call you once a vehicle is available, etc. I ended up buying my car from a dealership about an hour away because I could actually haggle a price on it.
Customer Service Failure - Frank Banks
Bad at honoring Appointment made at least 30 days in advance for car repairs or Maintenance. I have waited for 60 days after 2 appointments were dropped due to The front desk Secretary's not calling to confirm online appointment and appointment made in person to repair radio wiring.
Excellent problem solving service department. - Vernon Rogers
My ignition key would sometimes not come out of the car.
Took the car to Fairley Chevrolet Cadillac and they put on a new switch for $216.
The first time I attempted take the key out of the ignition - it would not come out.
Took the car to Superior and the service department knew immediately the potential problems. They fixed the car promptly and professioanlly. Will go there for service whenever in the area.
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