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Thank you Kyle for always providing excellent customer... - Yvonne Sandel
Thank you Kyle for always providing excellent customer service. You always make sure everything is easy for me, from dropping off my vehicle to making sure that everything gets taken care of. I appreciate you!
Top Reviewed Service Specialists At This Dealership
Mojda has been our service tech for years and we fully... - Tom and Leona
Mojda has been our service tech for years and we fully trust her and the professional services she provides through Audi.
We love our Audi vehicles that we have purchased but the service we receive from Mojda’s assistance keeps us returning!
Ariel was very persistent on closing the sale and great to work with.
Audi Service Advisor
Thank you for fixing my precious car. Appreciate updates... - SK
Thank you for fixing my precious car. Appreciate updates and text messages throughout the repair process. Exceptional customer service. Will definitely recommend the body shop.
The service staff are always helpful and accommodating.... - t.elfert
The service staff are always helpful and accommodating. Although my warranty has expired I will continue to get my vehicle serviced here because I know I can trust the quality of work.
Once again, a great visit at the service department. I... - Jennifer Ramos
Once again, a great visit at the service department. I appreciate the texts with updates and what may need to be worked on in the future.
Javier Medina was very professional and gave clear and... - C.Cole
Javier Medina was very professional and gave clear and honest feedback and updates. I would recommend him as your advisor. Thank you for your customer service (Javier Medina and Auto Nation-North Houston).
Great service - JohnT
Asma always delivers on fantastic service. She treats customers like friends, making sure all problems are taken care of. Probably the best customer service I have experienced.
Paid up front for 4 service packages at 55, 65, 75, & 85K... - neo_amd
Paid up front for 4 service packages at 55, 65, 75, & 85K miles. Despite what is specified in the Audi published maintenance schedule for a 2015 A3 2.0 Quattro, this dealer's service department never once in over 50K miles of use replaced the well used windshield wiper blades. How cheap can you get given the large $$ amount charged for their way overpriced and under delivered minimal content service package?
I have always had a pleasant experience when I take my... - DARLEEN30
I have always had a pleasant experience when I take my vehicle to get serviced. Ricardo is always very attentive and professional! I am a satisfied customer!
I had a wonderful experience dealing with David Carpenter... - irumA
I had a wonderful experience dealing with David Carpenter in the finance department. I needed to buy Audi care and Audi maintenance package. We had already purchased Audi A6 elsewhere . After dealing with David, I wished we had purchased it with him.
Awesome customer service.
Very poor telephone service. Can’t get a live person... - Gregio1102
Very poor telephone service. Can’t get a live person anytime you call. Customer service needs improvement. Only choice is to drive in instead of calling.
Excellent service. Edgar showed us the car we were... - tennish210
Excellent service. Edgar showed us the car we were looking for.... exceeding out expectations!!!! Thanks. I won’t hesitate to recommend him to friends and family.
Excellent service by the service staff. Davin took me... - DavinWas the best !! - Ellen
Excellent service by the service staff. Davin took me home after dropping car off at service. Even tho I know he didn’t have too. Even picked me back up afterwards. Will be coming back again because of this man. Thanks for the hospitality
Complete fraudulent misleading seller - Fraudavoider
Seller misleads and lies sold a vehicle online with complete valve train failure truck smoked immediately sounded like a shaker box nobody could have missed it. Cellar will do anything to make a buck go elsewhere if you like it and screwed by from him if you want a good vehicle run as far away from this dealership as you can
Incompetent Service Dept; High employee turnover - Ollie C
Every single service visit always lead to something missed or ticket claims something performed and it wasn't. All started in so called "make-ready" which missed many items on delivery. Bad sign. Also, watch their Finance Dept, they will cheat you on finance rates. My bank showed me that they actually offered me better than what was showed. In my book, I got lied to.
Every service advisor (I've had 3 different ones) take forever to update you on your car. I usually have to ask just to get an update.
Emailed GM - still no response. Based on what I've read on here, expecting never to hear from him. My salesperson lasted about 2 months, then left.
This Dealership has issues starting from the top resonating throughout the departments. First and last Audi purchase. I will also avoid ALL Sonic Automotive Dealerships moving forward. Time to visit Sewell as they seem to have great customer feedback. Trading my Audi and not looking back!
Service and quality control have certainly deteriorated.... - gjmeyer2009
Service and quality control have certainly deteriorated. We had been pleased with them 4 or 5 years ago and have purchased 2 new vehicles with them. Things have changed though. They damaged my car (Audi A6) a few years ago and we went through a lot of time and energy to get it fixed. We purchased a brand new Audi Q7 with them two years ago and they delivered it to us damaged. They replaced the Q7. Now 2 years later I took my wife's Q7 in for regular maintenance in early December. The car was in mint condition. They damaged the car again just like had been the case with mine with a scratch all the way through the paint into the metal. I reported it to the head of service and he promised to call back.. I never heard from him again. Audi's are great but we'll never buy from Sewell again. We've purchased extended maintenance plans and we absolutely do not want to leave our cars in their possession ever again.
This place is not professional at all, my son has taken... - Mayela Nielsen
This place is not professional at all, my son has taken the car several times with them and each time they leave a bad job, they painted the car and less than a year and the paint fell off, I took him to see the problem and the manager He said they couldn't do anything, they took a lot of money from the insurance company so they could put a painting on it that didn't work, they just want the insurance money !!!!