Had a great experience buying our eTron here. - SJ
Had a great experience buying our eTron here.
There were a few items wrong with the car, which were noted down and promised to be fixed at the first service. One issue was the Charging Door not closing properly after charging.
Service rolls around and the service technician says its our fault the Charging Door doesn't close properly. Apparently we hit a rock on the road which caused the door not to close as it should.
Luckily we had in writing that this was an issue when we bought it. We told Sherry this, but still it was our fault. It wasn't until we contacted the sales person, and asked him to walk over to Service and sort it out, that something actually happened.
They wouldn't return my wife's calls and left us without a loaner for 11 days days.
Sales Department - Great. Service department - no so.
Feb 2024
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