Treated like a king and queen! - Carters
Our salesman, Chris Burnett, treated us like family. No pressure sales technique made us feel comfortable. He listened to what we wanted and worked to make it happen. Features were demonstrated and explained in detail with out making us feel rushed when we still had questions. We have bought four of our cars from Richmond Ford and Chris has always been our salesman. Our finance person, Roger McGowan, thoroughly explained our paperwork and answered all our questions.
Top Reviewed Specialists At This Dealership
Master Certified Product Specialist
Excellent service - Jkraemer3
I was traveling alone with my dog and I thought I might have an issue with my Subaru. I pulled off highway, got hotel for night and called closest Subaru dealer. What service! Patrick got me in first thing next morning, checked car and all set by 8:30 to get on road. They could have taken advantage of someone traveling and needing to get home,could have told me things wrong with car but they did not do that. I was treated with the utmost respect. I told them I wish I could travel 8 hours each time service was required. They even gave my dog “goodies”.
Certified Subaru Sales and Leasing Consultant
Senior Sales Consultant
Service review - Mike
I was completely satisfied with the service on my MKZ. This service was completed on 6 Sept and involved a recall plus oil/filter and basic maintenance check up. Stephanie is a pleasure to work with and is always there to meet the customer. She is a definite asset to Hall Ford/Lincoln. Well done!
Very quick and knowledgeable - RichmondCounty
Understood what I needed and got me in and out very quick. Clean dealership. Would highly recommend this dealership. Nice waiting room area and friendly staff.
Very pleasant and outstanding. - ChuckC
I traded in my MKZ for a MKX. Ernest Bray, the sales person was extremely knowledgeable and enjoyable to work with. I used to dread the hours spent at the dealership. It still took considerable amount of time, test drive, looking over the features of the new vehicle, negotiating the trade in value and bottom line of the new vehicle, but I was very surprised just how quickly that time went. Ernest was like a friend you hadn't seen in a long time. He was very patient and answered all our questions.
I was also very happy when it came time to sign the final paper work. The business manager, Michael, described the various options clearly and did not pressure us to go with any particular plan. That was left up to our choice. All in all, this has been the most enjoyable time I've had obtaining a new vehicle.
Hot rod Lincoln - Exectutive 1
Was an easy transition from my 2016 to a 2018. I'm happy with everything in dealing too driving away in a Lincoln Continental! I like seeing a little more rebate but then again I opted for a 0/60 in financing. As I keep in mind, I like all transportation as long as there are no problems. Well that's a nice thought and a well known secret! Thank you Mr. Duncan for providing service everyone should like and appreciate. Lenny
Fantastic - sunshine97
William Goin did a great job trying to help me find the car that I was looking for. I will recommend him to my friends and family. Thanks William!
Extremely professional team. - Terps
Abdul was great. He is extremely knowledgeable of the vehicles and does a great job explaining how all the features work. Any time I had a question he made sure I got an answer. It was a pleasure dealing with him. Matt was very professional in finance. When I had an issue with a new vehicle Mr. Britt jumped in and made sure I was pleased with my purchase. Overall very pleasant experience dealing with Ted Britt Ford. Great team.
F250 Super Duty purchase - Ford Guy
This is the 2nd new truck I've purchased from Paul Obaugh Ford in the last 7 years. I finally upgraded to an F250 Super Duty diesel after wanting one since I was a young teenager. I cannot think of shopping anywhere else in the Valley! The folks at Obaugh will go the limits to provide the best sale, trade allowance, service after sale and just overall customer buying experience of any dealer around, hands down!
This service manager is why we deal locally. - Volvogal
I have dealt with the Lakeside drive location under many names/managements. One thing has been constant, and that is Joe, now the service MANAGER, has always been top-notch. He is knowledgeable and friendly. He works to please, even if it is thinking outside the corporate box. Secondly, the service technicians can (and will) speak directly with the customer, which is not the case in many dealerships. We love that we can get 1st hand information with recommendations. We'll be back.
First Class Treatment by a knowledgeable saleswoman - ZH
My wife and I drove 8 hours round trip to check out a car for sale. It was described accurately and offered at a good price. The sales process was not rushed or forced; on the contrary our saleswoman Sara couldn't do enough to make us feel comfortable. Like coffee?tea?water?enough to munch on? We were provided first class treatment, while getting satisfactory answers to all our technical and financing questions. It was a true joy to deal with Sara, and we look forward to the next car purchase from Magic City.
Kept my truck 3 days and did ZERO work on it! and Damaged it - RayCho
What an extremely frustrating experience! I own a 2018 Ford Raptor, one of ford's flagship vehicles and also one of the most expensive vehicles they make. I have 9400 miles on the truck and received a recall notice for transmission selector switch. I also had an LED light that was dimmer than the rest on the front of the vehicle and a deformed side view mirror molding. I arrived at Ourisman Ford at noon on Monday to drop the vehicle off. Prior to dropping any car off at a dealership I always wash and clean the car prior just so I am aware of any damage that is preexistent. I drop the car off with Julien and tell him about the recall notice, the dim LED, and a mirror housing that looked distorted. I asked how long it would take and he said "we should have the parts in stock and should be done later today". I request a loaner but they don't have any available so I leave and he tells me to expect a call later Monday evening. I never receive a call. So I call Tuesday and leave a message around 2pm and never receive a call return. I call again around 4 and speak with Julien. I ask about the status of my vehicle and he says it's in the shop being looked at and they need to order parts. I ask why they are just getting to it when I dropped it off a over a day ago, no answer. I ask about a loaner and still none available. He says the parts were ordered and should arrive Wednesday and the truck would be ready to pickup Wednesday. On Wednesday I call around 2pm again and Julien says the parts have not arrived yet. I call again around 5 and he says the mirror housing had arrived and was currently being installed. I ask again for a loaner or at the least to pick up my car after they were done so I would have a vehicle. He says they don't usually do this but he would try and arrange a loaner through Enterprise. I ask if I should just come around 7 and he says no he would call because they may be done before then. I never receive a call. I arrive at the dealership at 6:50pm. I see the truck and nothing had been done. Keep in mind Julien said they were installing the mirror housing when I called at 5. The truck hadn't moved and nothing was done. I go in the service bay and ask for a loaner or just to get my truck back and they could call me when the rest of the parts arrive. He then informs me the mirror housing would not be covered under warranty and that is why it was not done. I ask why they kept my truck for 3 days if nothing was done, no answer. I asked for my keys and says when the rest of the parts show up he would call and I could come in to get them installed. I'm not given any paperwork only the keys and pointed in the direction of my truck. As I always do I walk around the truck and someone had hit the passenger side front corner and caused damage to the bumper, fender, and corner light. At this point I'm extremely frustrated and inform Julien of the damage. He looks at the damage and acknowledges the damage and says he will get the service manager. He leaves and is away for a few minutes and I get tired of waiting and I proceed inside. He is speaking to the service manager and I overhear him telling her that I was complaining of damage and that he thought it was just some heat that caused it, after looking me in the eye and saying it was caused by something hitting it! The service manager, Janet, comes out and sees the damage and says they will repair it. I request that replacements be order and that no paint work is to be done. I then tell her that I did not receive any paperwork since the whole point of my visit was to get the recall addressed. She goes inside and says that it was not done. So what you're telling me is that Ourisman kept my car for 3 days, damaged it and did not actually do any of the work requested?!?!?! So why keep it for 3 days and avoid my calls and don't call me back. It seems very odd that a dealer would keep a vehicle and not do any work unless they were trying to fix damage prior to returning it to me. So now I have a damaged $80,000 truck, the recall not completed, the LED not replaced, and the deformed mirror housing denied by warranty.