Easy Peasy Lemon Squeezy - Land-Drum
I went to trade in my 2015 Ford Fiesta for a 2013 Ford Escape. I needed extra room for my drums and it was a good deal for the vehicle. They were able to give me the exact amount left on my fiesta minus $300.00. I told them what I wanted my monthly payment to be and they were able to get it really close. I was also able to get a 2 year warranty for not much extra. Alan Tuck and his crew were very helpful and made the process very easy and I left with my new vehicle without spending a dime or having to visit the DMV. I will continue to be a Ford driver for the foreseeable future.
Top Reviewed Specialists At This Dealership
Master Certified Product Specialist
Bob Wade Subaru is unparalleled in service - Mbryan
The staff at Bob Wade is not only professional and knowledgeable, but just so nice to do business with. I have never left there feeling anything but great. When you hear about the "Bob Wade Family", those aren't just words--they really do make you feel like part of a big, wonderful family.
Certified Subaru Sales and Leasing Consultant
Senior Sales Consultant
Great experience helping daughter buy a new Fusion - Steve
I expect my daughter to place a review but I wanted to share my experience as a spectator.
I must say I was very impressed with Nelson McCann and the finance Manager Cameron Womack. Quality people who put together a great deal. This is the first time my oldest daughter purchased a new vehicle on her own. I went with her as I have over 40 years of car buying and car selling experience. For sales Nelson is what everyone should expect from a salesman. Don't push the sale. Let the deal make the sale. I have connections at other dealers and Nelson matched the best deal I could find. I have dealt with some struggling salesmen in my life that simply hound potential buyers to sell a vehicle. This was such a pleasant experience that I wasted my time assisting my daughter. They treated her great from start to finish. Nelson was even helpful assisting my daughter find a cheaper insurance policy. For anyone seeking to buy a new Ford or Lincoln skip the other dealers in Tidewater and contact Nelson. You will not regret it.
Now moving over to finance I can say Cameron was professional and courteous. He performed his job well and was not pushing the usual extended warranty and dealer services as hard as many I have dealt with. My daughter told him up front that the price was at the top of her budget and he was respectful of that. He did attempt to sell the extra features as he was trained but he could see the payment was already stretching her budget. I would like to thank him for pushing the gap insurance. This is something that she did need and was an oversight to me. I am the type that puts 30-60% down on new vehicles so gap is not a concern. For my daughter financing 80% the gap is a good thing.
Overall I would rate the experience as EXCELLENT. Thank you Hall Ford Lincoln, Nelson and Cameron.
Better than the day before - CurlyCrew
I had a great pickup, unfortunately a bit tarnished by the previous days encounter for dropping off prior to the appointment. Today, Ben and Ali were super so I don't know if things were just off on Thursday but I hope to never experience the disappointment from the previous day.
Very helpful and thorough. - Vampire22
We were on our way to coffee when we saw a van out front of the dealership. We had no intention of purchasing a van that day but left with a new work van and a vehicle for one of our guys. Ben was very helpful in providing us the information we needed and we are very happy.
Only looking - Whitt
It was raining the day we came, but the salesman came out and helped us in every possible way. We left happy and in a new car. Will definitely be coming back.
process was easy - honda
William did a wonderful job and made the process very easy.
We had an issue with the honda accord after the purchase and he met me in the service area and introduced us to the service tech. He went over and above to make sure we were happy.
Extremely professional team. - Terps
Abdul was great. He is extremely knowledgeable of the vehicles and does a great job explaining how all the features work. Any time I had a question he made sure I got an answer. It was a pleasure dealing with him. Matt was very professional in finance. When I had an issue with a new vehicle Mr. Britt jumped in and made sure I was pleased with my purchase. Overall very pleasant experience dealing with Ted Britt Ford. Great team.
F250 Super Duty purchase - Ford Guy
This is the 2nd new truck I've purchased from Paul Obaugh Ford in the last 7 years. I finally upgraded to an F250 Super Duty diesel after wanting one since I was a young teenager. I cannot think of shopping anywhere else in the Valley! The folks at Obaugh will go the limits to provide the best sale, trade allowance, service after sale and just overall customer buying experience of any dealer around, hands down!
Best sales man - Daniel
I had a very good help from my friend uris, he helped me with all i needed and provide enough information to make a decision. Glad to give all stars
This service manager is why we deal locally. - Volvogal
I have dealt with the Lakeside drive location under many names/managements. One thing has been constant, and that is Joe, now the service MANAGER, has always been top-notch. He is knowledgeable and friendly. He works to please, even if it is thinking outside the corporate box. Secondly, the service technicians can (and will) speak directly with the customer, which is not the case in many dealerships. We love that we can get 1st hand information with recommendations. We'll be back.
2017 F150 3.5L Problems and they wont FIX IT! - jbocook0001
I purchased a brand new 2017 F150 from Magic City in November 2017. About 3 months later it started making a horrible noise from the engine, so i finally made an appt to drop it off for repairs because it was covered under warranty. When i went to pick it up, they said all it needed was an oil change, but the week prior to that they said they were going to replace the cam phasers. So instead of fixing my truck like originally planned, they charged me $41 for an oil change that i never asked them to do. In addition, they put in the notes that my truck was a quart low on oil but never mentioned this to me in conversation! I'm having major issues with my brand new $53k truck that I've had for less than 10 months and they dont want to fix it??? Its covered under warranty!!! So I posted a bad review on the Magic City Facebook Page on 10/11 and immediately got a call from the Service Manager, Jay. He seemed seemed genuinely concerned about my problem and said he would get to the bottom of this and call me back with a resolution. It is now 10/16 and still no response / call back from Jay. Buyer BEWARE!!!!!!!!!!!!
Richmond Ford Lincoln