Wonderful - Mobill3
My experience was absolutely WONDERFUL. Alan tuck was very helpful and very informative. He gave me all the information that I needed for when I return to purchase my DREAM CAR.
Top Reviewed Specialists At This Dealership
Master Certified Product Specialist
Replace Wheel Studs and Lugnuts - lisaclb
Made an appointment easily Saturday and had the car in Monday at 1 pm. Completed the job quickly and efficiently! Friendly staff and quick check out process.
Certified Subaru Sales and Leasing Consultant
Senior Sales Consultant
Best salesman - Chris 9151
Chris is the best salesman that I've ever dealt with in ever buying a car he was not pushy was straight forwards very honest right on the spot answering all my questions. I will never buy a car from anyone else except Chris
Sales and Leasing Consultant
Excellent service as always - ACHEGOVBURKS
Please let the general manager know how impressed I am with the service team. Big shout out to Tim Ferguson and Joe Camarda...both set the standard and will keep me coming back for future auto needs! Sincerely, Jay Burks
Outstanding customer service - Mike Andrus
I had an appointment at 7:30am, and they had arranged to have me to my office within an hour. The shuttle even stopped and let me grab a coffee. I received a call that afternoon, updating and confirming cost of repairs. By 6pm I had my car fixed at a very reasonable cost. I appreciate especially the exemplary customer service and conversation of Ben and Mutt.
F250 Super Duty purchase - Ford Guy
This is the 2nd new truck I've purchased from Paul Obaugh Ford in the last 7 years. I finally upgraded to an F250 Super Duty diesel after wanting one since I was a young teenager. I cannot think of shopping anywhere else in the Valley! The folks at Obaugh will go the limits to provide the best sale, trade allowance, service after sale and just overall customer buying experience of any dealer around, hands down!
MISLEADING - Ibaker757
This is was my first and last purchase from Caviler Lincoln, November 24th 2018 I purchased a Certified Pre-owned Lincoln from this dealership after 1 night of having vehicle the problems started, I returned to the dealership the next day wishing to return vehicle (they claim to have a 3 day return Policy). Upon my arrival I was made all these promises of how they would take care of every issue with the vehicle, "Mrs. Baker i assure you its an easy fix" LIES!! because it still is not fixed. That day the did their fast talking and promised me the world, even gave me loaner car to drive, I return to pick my newly purchased truck up drive it and its not only worse, but now it has this huge dent in the side, no one at dealership told me they damaged the truck, yet they fixed it. they ordered parts and brackets and tire etc... Never fixing my original issues. Mind you they had my truck 17 day out pf the 30 i owned it, Two days before Christmas I take truck back for service(repairs they claimed they had fixed) The FORD SERVICE TECH drives my and my niece in the truck, feel all the issues, they issue me another rental while the repair my NEWLY PURCHASED CERTIFIED PRE_OWNED. They keep the truck 8 days through the Christmas Holiday when I pick my truck up they had put 450 mile on my truck, and yes they did replace somethings and that one issue was better. I drive truck a day, SAME original issues were still there. I call get more lies handed to me, get very rude service from PAM in their service department, mind you I am a 69 year old dealing medically with heart failure and other health issues they want me to return to dealership yet again... I did they kept the truck only to call me today to tell me my truck was ready and they could not find any issue.. LIES, i have estimates from another FORD DEALERSHIP to repair the same issues that CAVILER FORD claims they cant find. The point is I tried to return vehicle the Second day, was not allowed, was promised the world, now that im sick of the issues and want to return it the claim "well we have a 3 day return policy" lol, sure you do, one that you don't honor. See the made all these promises and even had my truck 4 days after i purchased, yet it was not in the 3 days? I feel taken advantage of, I feel lied to, I feel like the dealership lost all interest in my after I handed over the Check for the truck, I will not return, I will tell everyone I come across my experience with the dealership, and I will take ever route I can to see that they are held accountable. How was my truck able to be sold on their lot as a CERTIFIED PRE_OWNED and I have have this much trouble? Makes you wonder the Quality of all cars they say are CERTIFIED PRE-OWNED.. BUYER BEWARE!!!!
Only looking - Whitt
It was raining the day we came, but the salesman came out and helped us in every possible way. We left happy and in a new car. Will definitely be coming back.
Awesome service - Easterbunny
Mike Carson has always gone above and beyond to makes my experience great, I've bought my last 3 vehicles from Mike and has made buying a vehicle a breeze, showed me everything about each vehicle I've bought.
Thanks Mike for being such a great salesman.
Great Experience - booch
I'm the type of buyer that (for better or worse) knows what I want and just wants to get it done. Gabby and the whole team made my experience great -- not only in the transaction, but in my other visits as well (multiple folks were very helpful).
Shady service practices - Tog
The service department is truly one of the worst I have ever dealt with in this country. I went in for an oil change and my Sync would not update. They diagnosed that I needed a new Sync Module. I have an extended warranty from the dealership I bought the vehicle from in St. Louis, so I asked them to contact the warranty company to inform them of the issue so that I could have documentation. They told me they did not accept extended warranties, and refused to call the company. I then called my warranty company, and they said that it would most likely be covered, but they needed to speak to the service writer about what the part was the cost and the labor cost so they could document the issue and pay for it. Again, I asked them to the service writer to call, and he refused.
The part needed to be order, but they sent me home with my vehicle and told me that the monitor staying on in the vehicle since they had messed with the Sync module but it would not kill the battery. Having some knowledge of vehicles I was very skeptical that this was a true statement. They told me repeatedly because I asked repeatedly to clarify that this would not kill the battery. If you have read this far you know the vehicle did not start the next morning, and this was a Saturday. I called the service department and told the guy about my situation, and he just laughed at me and told me to get it started or towed in and then they will look at it. I could not get the vehicle to jump, so I had to call for a tow truck to finally get it running again. Saturday and Sunday we got a huge snow storm so I elected to keep my car in my garage safe from the weather conditions rather than letting it sit outside at the dealership. Monday I take the vehicle in and tell them the situation. They look at the battery and the electrical system and send me home without a vehicle, because the Sync Module would not be in until Tuesday. Then Tuesday when they put in the Sync Module that is going to cost me $385 They tell me that now my Shifter Detect Switch is not working and it will cost me another $530. At this point they still refuse to call my extended warranty company, so they have documentation of what is going on with the vehicle so I can be reimbursed. Finally, after a little yelling and not so kind words Anibal the service writer agreed to call the warranty company. What did he tell them you ask? He told they don’t honor any extended warranties at this dealership and ended the call. Yes, I also spoke to the service managers a couple times throughout this whole ordeal, and they were no help in this situation. Finally, I told them that I would take the vehicle somewhere else to get a second opinion about the Shifter Detect Switch. This is after I had spoken with a friend who is a service writer for a Ford dealership in Illinois, and he told me it sounded fishy and take it for a second opinion. Fortunately, I was lucky to have someone like him to call. Others might not be so lucky, and get stiffed by this shady dealership for parts they don’t need. When I went for the second opinion they could not find an issue with the Shifter Detect Switch after an extensive FREE evaluation. I will never go back to any Ourisman dealership.I would highly suggest buying and getting you car serviced anywhere but here. I can only imagine how shady there sales department is if their service department is so shady.
Horrible - KMHS
Take your vehicle anywhere but here for service. Overpriced. Quoted cost was twice other repairs shops. Still charged me an arm and leg for diagnostic. Cost of which was not revealed at drop off.
Hall Ford Lincoln Newport News
F & I Director