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Wow, Chev of Walla Walla service team saved my vacation.... - JB
Wow, Chev of Walla Walla service team saved my vacation. They got me in on a Friday with a weird engine throttling problem (diesel) seemingly related to emissions software. They were super empathetic with my situation, I was halfway to my destination for a 90th birthday party for my dad, and they got me there on time! Justin was great to work with, such a nice guy. My thanks to the whole team.
Super impressed with acknowledgment the friendly customer... - cvelazco73
Super impressed with acknowledgment the friendly customer service and fast service I really appreciate everything you guys done Thank you so much for everything.. Make America great again
Top Reviewed Specialists At This Dealership
We bought a 2011 Ford Escape with only 60,000 miles from... - Lindsie S
We bought a 2011 Ford Escape with only 60,000 miles from Dave Smith at the beginning of 2020. We started hearing a knocking sound and took it in to their service department to be looked at in May 2021. They told us we needed to replace the engine. We got the engine replaced and was quoted $3,000. It took them a month to complete because they dropped the first replacement engine and broke the components and had to get a 2nd replacement engine. They said this 2nd engine was $200 off. When they were finally done, we went to pick up the Escape and the bill was for well over $3,700. When I said something the service writer left and came back a few minutes later with an updated bill of $3,300. That’s fine, but within 2 weeks it started making a rotational grinding noise, so we took it back to Dave Smith. They had it for 3 days and came back to say it was both left hand wheel bearings. We were quoted $1100 for them to repair. After some research, we saw it was almost twice the average cost for that repair. We took it to a local brake shop for the repair and they said the wheel bearings were fine, and to take to a regular shop. We took it to a local mechanic, and they found it was the left transmission bearing was bad, possibly caused by Dave Smith’s engine replacement. They had it confirmed by a transmission shop that was the issue. I should note that both the mechanic shop and the transmission shop stated the wheel bearings were fine. Now we need a new transmission. We have been trying to contact Dave Smith’s Service department to try and get this remedied. We have had our calls ducked and have had multiple voicemails ignored.
Anthony Moskaluk did a great job helping me buy my first... - Francisco J.
Anthony Moskaluk did a great job helping me buy my first car. He made us feel welcome and not pressured into buying. He showed us our financing options and explained it to my understanding.
John Kelch made my car purchase such a pleasurable... - Driver Debbie
John Kelch made my car purchase such a pleasurable experience, that I drove over 50 miles to buy my second Leaf from him. He is friendly, honest, and will help you find the car that fits your needs. You will absolutely return to him, the next time you need to buy another vehicle.
Thank you, John… You are awesome!
Horrible sales service. Wouldnt get car payments down any... - Sienna8617
Horrible sales service. Wouldnt get car payments down any lower then 600 a month. Ridiculous.
Arrogant Service Manager - Anilkumarshukla
Service under recall. Made an appointment after several reminders to get it fixed. Loaner not available but was offered shuttle service. On the day of appointment, first I was told that appointment is for the next day but will accommodate. Jessica did not change it to right date when I made appointment. I was informed that no shuttle service available today even though it was confirmed at the time of appointment. Loaner car also not available. I was asked to wait - may take two hours. I said what I am to do for this long during this Covid pandemic and I am diabetic/high BP patient. After some arguments I told the service manager to change the recalled part and I will wait- and curse everyone for this problem. On this I was told that service will not be done to my car and I should leave. I asked to give me a note that you will not perform the job and was refused. I asked to talk to manager and that was also refused. One service technician came and was yelling at me. At this point I decided to leave the dealership. I have owned two Nissan cars so far but looks like next one is going to be from a different manufacturer.
I really appreciate the honesty from the employees... - djniteprowler
I really appreciate the honesty from the employees regarding issues with my Frontier pickup truck. Their suggestions and directions are appreciated!
Hands down the best dealership!! Kyle in the service... - Jeremy Marks
Hands down the best dealership!! Kyle in the service department. He went above and beyond took extremely good care of me!! VERY HAPPY WITH Experience!!!!! Will return great ppl and Services!!👍
Friendly staff and well done services. Last time I... - eduardo
Friendly staff and well done services.
Last time I received 3 car washes as gift, this time, after spent near $1,000 in services, I asked a car wash as a bonus, and I heard that the new management removed this kind os “costumers” cultivation. Really?
Absolutely the worst dealership,communicated with 5... - mark.mikk
Absolutely the worst dealership,communicated with 5 people with no one calling me back to explain what happened,which is this.
Columbia Auto Center
Sun, Dec 27, 2020 told someone would be in contact soon
5 emails back and replied to then no contact so i initiated again on 12/30
in between recieved call from customer service they said sales willbe contacting you as soon as possible
12/30 recieved from Colleen Roberts -The sales team has received your information and should be getting in contact with you at their earliest convenience. I know they are looking forward to working a deal with you. Thank you for giving us the opportunity to earn your business.
Received no reply,on 1/3/21 I got on there website and messaged I will buy this truck
got reply from Kahlee saying now my salesperson
This was sunday told Kahlee I would be there tuesday with cash for asked for price was told,sounds good.asked for extras over quoted price was told 350$ for paperwork said fine see you tuesday.
1/4 Monday asked about availability of trip permits,Columbia ford had none,Kelso was closest place to get one.After research I found a place to by trip permits 7 blocks from dealership.
Fine said I would be there tomorrow between 10 and noon, will call with eta when on road,got reply sounds good.
1/5 9:01 AM sent on way eta noon. Got Reply from Kahlee,Awesome drive safe
1/5 11:10 AM received from kahlee,hello just wanted to update you someone just came in and paid cash for the truck.I replied are you serious,kahlee responds unfortunately yes.
Called to talk to management around 5:30 no management available was talking to salesperson (male) explained serious grievences was told management would be calling next day never got a response.
Over 1 hour before car was pulled in. Also Dee Phillips... - Cpayne1001
Over 1 hour before car was pulled in. Also Dee Phillips was extremely condescending when I asked questions about what was taking so long and questioning it the charges on the invoice. Tax was computed incorrectly and I still don’t know what miscellaneous charges are. I will not bring my car to this dealer ever again.
I received fantastic service. The Nissan representative... - Dlarmstrong
I received fantastic service. The Nissan representative met me outside when I pulled up, during my wait she frequently made sure to update me on my car and outcome of diagnostics. She was very apologetic for my wait time but honestly this was out of her control, it was extremely busy. I received fantastic service and this is just one reason I will continue to go to Olympia Nissan for my car needs and my future transportation.
The best dealership I have ever worked with ..having all... - firstname.lastname@example.org
The best dealership I have ever worked with ..having all kinds of issues Kevin P and Ron K in finance u guys are the best.!!!
Easier and faster car buying experience, they have... - lschwanz047
Easier and faster car buying experience, they have amazing service with people who actually care about tier customers.
Easy and no games. Our 3rd car from Everett Nissan. Great... - Sabrina H
Easy and no games. Our 3rd car from Everett Nissan. Great service always. We drove from Spokane to buy our new Rogue. Ray Ishak is the best.
2017 Ram 2500 6.7L - Bogus diagnostic of DEF pump - jholen
Our 2017 Ram 2500 6.7L Cummins had a "Low DEF" light come on. I verified this code prior to taking it to Speck at a local Autozone. To be specific, the code in question was P203F (Low DEF). Having confirmed this, we took our Ram into Speck for diagnosis into why the code was not resetting. We received a call from Angel, the service manager, who informed us they had also discovered a P207F (DEF quality code) and the cause was contaminated DEF in our truck's DEF tank. We had just filled up the tank prior to receiving the original code (P203F) and while the DEF gauge was registering as 100% full, the check engine code was still on. Angel informed us, due to the contamination in our DEF the $2400 repair would not be covered under warranty. I was informed the mechanic had pulled a sample from our truck and it registered as 34%. According to American Petroleum Institute, 34% concentration of urea is still within specifications; however, Speck advised it was of their opinion the DEF was contaminated and it would not be covered.
I contacted the local fueling station and got in touch with the fuel company. A sample was pulled from the DEF bulk tank and a sample from my truck, at my own request. Both samples were sent off to a Pilot J lab and returned with results showing zero contaminants or any reason to warrant the code being thrown. This information was provided to both Speck and FCA Corporate who both continued to deny the repair under warranty.
This all took place over the course of two weeks, during which we were denied a rental and so were out of our truck for the entire duration. I finally instructed the dealership to clean out the tank and pump with distilled water, reinstall, and I'd deal with the issue myself. After picking the truck back up, I provided my own DEF and the codes cleared themselves. I put in 105+ miles after picking it up and have not seen the code return. At no time did Speck change their diagnosis of the truck and at the time of pickup, had me sign an acknowledgement I was refusing the repair.
The quoted repair was for a part which did not require any fix. The diagnosis was not a diagnosis at all -- it was simply looking at the first possible cause for the code (P207F) and shoving that down my throat. When presented with information which showed the original diagnosis was not legitimate, Speck did not look into any other causes for the code and again indicated I needed to replace the pump.
What is the point in having a warranty when the dealership and corporate turn a blind eye to legitimate information, simply to deny the repair in order to turn a profit. Based on this experience, I agree with the notion dealerships employee salesmen (service writes) and parts changers (mechanics). The notion of repairing vehicles is out the window.
In closing, the DEF pump they quoted cost $1,750. Interestingly enough, I could source the same MOPAR DEF pump from Athens Dodge for $1,190 shipped. Of course, there turned out to be nothing wrong with the pump in the first place, but still -- if you need service, save yourself a headache and go somewhere else. If you're looking to simply have parts changed out on a whim, go to Speck.
I get scam to get extended warranty from them. They tell... - Ritwan
I get scam to get extended warranty from them. They tell me if you qualified for warranty i have to pay 350 for diagnostic. That mean I have to pay off my pocket either I am get warranty or not. It totally rip off
Liars and thieves. Don’t trust them they will rob you... - Road rage
Liars and thieves. Don’t trust them they will rob you blind. Bought my suv from them and got ripped off. Only send people you dislike here
I would like to thank Blanca Monroe-Carillo for helping... - Pat
I would like to thank Blanca Monroe-Carillo for helping me to look for a truck. She was knowledgeable considerate and efficient. She listened to what I wanted and stayed in contact with me often.
Best sales experience ever! - Hebrews12v2
Fantastic dealership! We were "browsing" different cars and dealers in our search of my wife's next car. Phil Satterfield approached me and I immediately could tell he was a no BS salesman.
I was looking at SUV's. He showed me a 2019 Rogue, then asked what kind of features my wife needed. After explaining and talking him my preferred price range Phil asked if i had to have a 2019 or not.
When I explained I would even consider a newer used vehicle he asked me a brand new 2018 Rogue that they had left. It was blue, which isn't our preferred color, but with Phil's encouragement, i decided to drive it.
After i finished the impressive drive, my wife called and had decided to take the rest of the day off. I told her to come drive it, so she did. While she was like myself on the color night being what we were going to get, she liked it.
So I let Phil know we were going to go finish looking at other vehicles, and and for his card. The best part of my experience was Phil was smart enough and gracious enough to know NOT to press the sale right then.
After spending the rest of the afternoon test driving and having dealers try to make us "buy" right now we ended up preferring the Nissan Rogue, and also, particularly, Phil.
We called Phil and went back and bought the Rogue.
BEST. DEALERSHIP. EXPERIENCE. EVER.
Faster I have ever bought a car. No BS. No forced up sales. No 3 hour back and forth.
Great Customer Service!
Best dealership experience. Highly recommended - BlueMonster13#
The staff at Valley Nissan of Yakima made it so easy to purchase my first new car. Every step of was explIned. They listened to all my questions. I felt welcome and at home. The funnest purchase I have ever made. I love my new Altima. My sales associate Keith was fantastic. Oh and the best price thank you Valley Nissan.
Great experience at this dealership! - Suphakarn
We purchased a new vehicle from Younkers Nissan recently and we have to say that our sales representative, Dimitris was outstanding! He was very helpful, informative, polite and valued our time. He followed up with us afterward to see if we were happy with the vehicle and to see if there was anything else we needed. He also helped us order accessories and scheduled the appointment for installation. What great service we received. Besides great service... Younkers Nissan had the best price, a large variety options and color of the vehicles we were looking for!
Chevrolet of Walla Walla
Alan Webb Nissan