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Went the extra mile to service vehicle right. And double... - RICHW-W
Went the extra mile to service vehicle right. And double checked with me to confirm aftermarket fit and application rather than just trying to kinda make it work. And didn’t charge me when part didn’t fit right and put everything back to original!
Top Reviewed Specialists At This Dealership
Service was prompt and they provided me a printout of my... - cpeterson4000
Service was prompt and they provided me a printout of my wheel alignment which was appreciated, as it was the end of the day for the dealership.
Internet Sales Manager
The service manager, Sarah Ricks, is such a tremendous... - Jklundt5430
The service manager, Sarah Ricks, is such a tremendous customer service rep. She provided top notch service and made the whole experience first rate. I’d recommend Chevrolet Nissan to all for great service.
Great service! Greg and Dan helped me while shopping for... - Hcvv
Great service! Greg and Dan helped me while shopping for a new work van. The service provided was exceptional, we couldn't have chosen a better place, Thank you.
Arrogant Service Manager - Anilkumarshukla
Service under recall. Made an appointment after several reminders to get it fixed. Loaner not available but was offered shuttle service. On the day of appointment, first I was told that appointment is for the next day but will accommodate. Jessica did not change it to right date when I made appointment. I was informed that no shuttle service available today even though it was confirmed at the time of appointment. Loaner car also not available. I was asked to wait - may take two hours. I said what I am to do for this long during this Covid pandemic and I am diabetic/high BP patient. After some arguments I told the service manager to change the recalled part and I will wait- and curse everyone for this problem. On this I was told that service will not be done to my car and I should leave. I asked to give me a note that you will not perform the job and was refused. I asked to talk to manager and that was also refused. One service technician came and was yelling at me. At this point I decided to leave the dealership. I have owned two Nissan cars so far but looks like next one is going to be from a different manufacturer.
Received exceptional customer service today. I appreciate... - Valentina
Received exceptional customer service today. I appreciate you guys going above and beyond what is expected ..Definitely will be back for future service.Thank you Received exceptional
We have purchased several vehicles from Columbia Ford -... - forks.dad
We have purchased several vehicles from Columbia Ford - when it came time for a truck purchase, it was our good fortune to have the help of Matt. Quick to answer all our questions, and after a test drive, we were sold - on the truck and the price. Fair value and decent expectations. We left with a new F150 XLT that continues to meet our needs and put smiles on our faces.
AMAZING SERVICE - Ghost
David Irvine is ABSOLUTELY AMAZING and will take care of your car needs. The team at KarMart are kind and easy going and great to work with. I HIGHLY recommend going and seeing that team!
I got so lucky that my call to Campbell Nissan of Edmonds... - Maya
I got so lucky that my call to Campbell Nissan of Edmonds was returned by Johnnie Lamm, so I made an appointment with him to see a car I was interested in for my daughter! The best car dealership experience EVER! He doesn't push you to buy what you don't need, he doesn't do the "let me ask the manager" spiel a hundred times over... he listens and HEARS what you need, and gives you advice based on YOUR situation and YOUR needs. I am a Customer Experience professional, that's all I do, consult companies on how to REALLY understand their customer's needs, and how to meet them, so I can say from my personal experience and with professional authority - Johnnie EXCEEDS customer expectations! We bought the car for my daughter, are happy with it, and I am planning to go back to Campbell Nissan of Edmonds in a few month, when my current car lease expires, to get a new car from them. Really, really a uniquely smooth car buying experience! By the way, Jessie, in the Financing Office was great, too.
Time for a new car. Won't be buying from these crooks or... - Ripped-off
Time for a new car. Won't be buying from these crooks or any of their sister companies. This dealership should be ashamed of how they take your money, don't do the requested/charged for services and their lack of integrity and professionalism. Do Business Here at Your Own Risk!
Best sales experience ever! - Hebrews12v2
Fantastic dealership! We were "browsing" different cars and dealers in our search of my wife's next car. Phil Satterfield approached me and I immediately could tell he was a no BS salesman.
I was looking at SUV's. He showed me a 2019 Rogue, then asked what kind of features my wife needed. After explaining and talking him my preferred price range Phil asked if i had to have a 2019 or not.
When I explained I would even consider a newer used vehicle he asked me a brand new 2018 Rogue that they had left. It was blue, which isn't our preferred color, but with Phil's encouragement, i decided to drive it.
After i finished the impressive drive, my wife called and had decided to take the rest of the day off. I told her to come drive it, so she did. While she was like myself on the color night being what we were going to get, she liked it.
So I let Phil know we were going to go finish looking at other vehicles, and and for his card. The best part of my experience was Phil was smart enough and gracious enough to know NOT to press the sale right then.
After spending the rest of the afternoon test driving and having dealers try to make us "buy" right now we ended up preferring the Nissan Rogue, and also, particularly, Phil.
We called Phil and went back and bought the Rogue.
BEST. DEALERSHIP. EXPERIENCE. EVER.
Faster I have ever bought a car. No BS. No forced up sales. No 3 hour back and forth.
Great Customer Service!
Great experience at this dealership! - Suphakarn
We purchased a new vehicle from Younkers Nissan recently and we have to say that our sales representative, Dimitris was outstanding! He was very helpful, informative, polite and valued our time. He followed up with us afterward to see if we were happy with the vehicle and to see if there was anything else we needed. He also helped us order accessories and scheduled the appointment for installation. What great service we received. Besides great service... Younkers Nissan had the best price, a large variety options and color of the vehicles we were looking for!
These self centered jerks need to remember that buying a... - beechinormf
These self centered jerks need to remember that buying a car is about the customer, not about them. Travis treated me like my car and i were completely worthless waste of his time.
I would like to thank Blanca Monroe-Carillo for helping... - Pat
I would like to thank Blanca Monroe-Carillo for helping me to look for a truck. She was knowledgeable considerate and efficient. She listened to what I wanted and stayed in contact with me often.
Ha! Still waiting to hear back from dealer! After making... - KWC6591
Ha! Still waiting to hear back from dealer! After making 2 inquiries about the titan over the past month I’ve not ever received any information or been contacted by this dealership.
This is my second time service with Bellevue Nissan.... - Pradeep8205
This is my second time service with Bellevue Nissan. Unfortunately, it was again a bad experience. After service, car wasn't washed or vacuumed. when notified I got 5 min car vacuum which was bad and beyond expectation. Tire rotation was done but no one even cared to check tire pressure, when asked the answer was they might have missed it. This is really frustrating when you spend you hard earned money and you get nothing in return as a customer. The representative was humble but the service I got was not per my expectation.
I took my Toyota Tacoma in for an oil change. Service was... - maxomillion_755
I took my Toyota Tacoma in for an oil change. Service was on time and orderly. Overall I had a great experience. Friendly staff, Highly recommend.
2017 Ram 2500 6.7L - Bogus diagnostic of DEF pump - jholen
Our 2017 Ram 2500 6.7L Cummins had a "Low DEF" light come on. I verified this code prior to taking it to Speck at a local Autozone. To be specific, the code in question was P203F (Low DEF). Having confirmed this, we took our Ram into Speck for diagnosis into why the code was not resetting. We received a call from Angel, the service manager, who informed us they had also discovered a P207F (DEF quality code) and the cause was contaminated DEF in our truck's DEF tank. We had just filled up the tank prior to receiving the original code (P203F) and while the DEF gauge was registering as 100% full, the check engine code was still on. Angel informed us, due to the contamination in our DEF the $2400 repair would not be covered under warranty. I was informed the mechanic had pulled a sample from our truck and it registered as 34%. According to American Petroleum Institute, 34% concentration of urea is still within specifications; however, Speck advised it was of their opinion the DEF was contaminated and it would not be covered.
I contacted the local fueling station and got in touch with the fuel company. A sample was pulled from the DEF bulk tank and a sample from my truck, at my own request. Both samples were sent off to a Pilot J lab and returned with results showing zero contaminants or any reason to warrant the code being thrown. This information was provided to both Speck and FCA Corporate who both continued to deny the repair under warranty.
This all took place over the course of two weeks, during which we were denied a rental and so were out of our truck for the entire duration. I finally instructed the dealership to clean out the tank and pump with distilled water, reinstall, and I'd deal with the issue myself. After picking the truck back up, I provided my own DEF and the codes cleared themselves. I put in 105+ miles after picking it up and have not seen the code return. At no time did Speck change their diagnosis of the truck and at the time of pickup, had me sign an acknowledgement I was refusing the repair.
The quoted repair was for a part which did not require any fix. The diagnosis was not a diagnosis at all -- it was simply looking at the first possible cause for the code (P207F) and shoving that down my throat. When presented with information which showed the original diagnosis was not legitimate, Speck did not look into any other causes for the code and again indicated I needed to replace the pump.
What is the point in having a warranty when the dealership and corporate turn a blind eye to legitimate information, simply to deny the repair in order to turn a profit. Based on this experience, I agree with the notion dealerships employee salesmen (service writes) and parts changers (mechanics). The notion of repairing vehicles is out the window.
In closing, the DEF pump they quoted cost $1,750. Interestingly enough, I could source the same MOPAR DEF pump from Athens Dodge for $1,190 shipped. Of course, there turned out to be nothing wrong with the pump in the first place, but still -- if you need service, save yourself a headache and go somewhere else. If you're looking to simply have parts changed out on a whim, go to Speck.
The lady we contacted actually worked in the "office"... - Sharyn.farmrock
The lady we contacted actually worked in the "office" and she said she was not actually a sales person outside. She went out and took pictures of the truck we were interested in and e mailed them to us. Because we are a farm family, we needed a full sized bed and the truck we were interested it turned out to be a short bed. But she went out of her way to help us and we so appreciated it. We live out of town and she saved us a trip in. I think her name was Julie.
Excellent service! Very accommodating. Love Burien... - Ksaf27
Excellent service! Very accommodating. Love Burien Nisson service Dept! Dean was fantastic! Will recommend services to friends and family. Thank you so very much again!
Excellent service! - Customer
Jesse and his manager Gary went above and beyond in their service level to us when we made our used car purchase. We recommend them highly in being both very competitive and great to work with! It's a competitive arena out there and it's so nice to give your business to a company and people who deserve it.
Best dealership experience. Highly recommended - BlueMonster13#
The staff at Valley Nissan of Yakima made it so easy to purchase my first new car. Every step of was explIned. They listened to all my questions. I felt welcome and at home. The funnest purchase I have ever made. I love my new Altima. My sales associate Keith was fantastic. Oh and the best price thank you Valley Nissan.
Dave Smith Nissan
Alan Webb Nissan