Everything started out very well. - momswanyx7@gmail.com
Everything started out very well..... we were traveling 200 miles on a Saturday to test drive and purchase car on same day, and that did happen. Upon leaving we were handed the 2nd key fob. Later that evening finding that it did not open the car. And on opening the 'emergency key there were No groves cut in the key therefore the car would not open, as this makes sense. We contacted our sales representative, Angel who was very helpful and we had he would have a new 'entry Key' cut and mailed. In the meantime we purchase a new battery to see if this would help the fob, and no it didn't. A week later the key cut key arrived. We contacted Amery Chev. again regarding the fob and they said we could drive our car back to them, 200 miles one way, or go to our nearest Chev.dealer. Our hometown dealer said if the key had to be originally programmed to the car it would be an out of pocket cost to us. I discussed this with Amery and they said yes this is correct. I asked them if they would pay the local dealer and they would not, it would be an out of pocket cost to us. That the manager would not 'bend on this one', drive car back or pay out of pocket. We are very disappointed that we were given a defaulted key Fob and they would not go good on the product at their cost to accommodate their fault.
Again, Angel the salesman did everything he could to help us on the day of the purchase and now. I would recommend him at anytime ! He gets a 5 Star rating. The dealer, well not so.........
Swansons in Ashland WI
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