Checked in at 8:30 for a 9:00 appt. - sandramatthews6157
Checked in at 8:30 for a 9:00 appt. on 8/12/25, advised (service line tech)
several hours to diagnose the AC with cooling issues (repaired on 4/25,
$2924.27) will proceed with the oil change in the mean time. Provided with an
update, 3 hours wait time (11:30). Updated at 12:30, two vehicles ahead of me,
another 2 hour wait time (2:30). Between 2:30 - 2:45 car taken in for service. At
2:47 (from my phone log) called from Honda ((225) 928-6100), while in their lobby, car not able to be service today. I stated the car just taken into service, she indicated she had the wrong number or invoice (she did have the right number and invoice). At 3:00 advised not able to diagnose the AC, more time needed, leave the car (I live in Lafayette) or provide me with a vehicle (decline- 69 years old with a 2009 honda civic and would need a course in the latest technology to drive a newer model vehicle in the traffic and the possibility of rain). Service advisor, will proceed with oil change, stated should have already been completed, as noted at check in. If not, just return my vehicle and will get it service in the Lafayette area. With a lapse in time, indicated to the people in the lobby, they are currently doing the oil change in order to provide me with a bill. Concerning the multi-point service inspection, noted does not want inspection due to having to wait, this was never discussed with me. I didn't want to wait, how long to complete the inspection as my car sat at the dealership for seven hours. As discussed with Lane on 12/4/24 the cabin air filter and engine air filter could be replaced at the next service and this would have been reflected on the inspection, if performed.. Service advisor stated parts on AC are still under warranty. My concern is what about labor cost which I will probably have to
absorb if service in the Lafayette area.
When employees have to resort to making false statements, what does it say about the company and the working environment. The warm and fuzzy feeling is truly gone as is a valued customer (since 11/2016) and the possibility of a lost sale on a new vehicle. Told to remove me from there system. Sandra Matthews
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