I went to this dealer because I thought they were - luk
I went to this dealer because I thought they were professionals. I only asked for tire replacement, wheel alignment, and balancing. Of course, they had to do their video inspection and check things I didn’t ask for. They inspected the filters and didn’t put them back properly.
The tire balance wasn’t done correctly either, as my car was still vibrating at 65mph. I went back, and they re balanced the tires improperly again. I also asked for proof of the alignment that I paid for, but they didn’t have it, so I requested them to check again. Turns out, the alignment was also off. I told Mr. Carl I’d go to another mechanic, and he simply said “very good.” I decided to stop and go somewhere else.
I ended up at Keystone Discount Tire Center, where experienced mechanics work. They fixed the alignment, and the vibration at high speed went away.
What I learned is that while dealers may seem professional with their nice service advisors and waiting areas, they often don’t have experienced mechanics. Mechanics at small, independent shops care more about your car because it’s their own business, and they don’t want to risk their reputation. Dealers, on the other hand, often have high turnover and less experienced mechanics.
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