I’m sharing my full experience with Global Auto Outlet - Andre B.
I’m sharing my full experience with Global Auto Outlet because it has honestly been one of the worst dealership experiences I’ve ever had.
I purchased a 2016 Jeep Grand Cherokee SRT on July 1, 2025 after putting down a very large down payment. Donta was my salesman, while Amaal handled all paperwork.
Before purchasing the vehicle, I explained that I had already purchased an Endurance warranty because it offered better coverage and pricing. Amaal told me their dealership policy required all used vehicles to be sold with a warranty and assured me I could cancel my warranty afterward. Based on that representation, I moved forward with the purchase.
Within days, I noticed a serious knocking noise coming from the truck. I returned on July 3, 2025 and was told the noise was “probably just torque” because the vehicle had a lot of horsepower. The issue continued, so I returned again on July 8 and insisted something was wrong. I left the truck for inspection and later received a call saying their technicians inspected and test drove it but found nothing wrong.
When I picked it up, I personally took the service manager for a ride so he could hear the noise himself. After hearing it, he claimed it probably just needed differential fluid changed.
Knowing the issue was more serious, I sought a second opinion through an Endurance-approved repair shop. They diagnosed:
- Broken oil dipstick tube
- Leaking valve cover gaskets
- A failing front differential
Endurance covered some repairs, but after sending an inspector, they stated the differential issue clearly existed before purchase and needed to be handled by the dealership.
When I returned to speak with Amaal, he suddenly acted as if he knew nothing about my previous complaints or the service manager hearing the issue himself. I was then directed to Reggie, the store manager.
From September 2025 through February 2026, I dealt with constant delays, ignored emails, excuses, and terrible communication. I dropped my truck off multiple times for days at a time while absolutely nothing was done. One time they ordered the wrong part. Another time they had me leave the truck before even ordering parts. Meanwhile, I was spending hundreds weekly on rental cars and rideshares while my truck sat untouched in their lot. I even have a GPS tracker that confirmed the truck wasn’t being moved or worked on.
One time someone even drove my truck to a restaurant while it was supposedly there for repairs and I was told it was a “test drive.”
The differential repair was finally completed months later.
In May 2026, coolant started pouring from my radiator. I brought the truck back and once again experienced poor communication and delays. After days of no updates, I was told there was a hole in the radiator — something I had already explained when dropping it off. I was quoted $750 for repairs, and they still failed to inspect the second issue I brought the truck in for.
Again, my GPS tracker showed the vehicle hadn’t even been started. I eventually picked the truck up on May 16, 2026 and replaced the radiator myself at home within five hours.
I also requested cancellation of the warranty contract they pushed me into purchasing. Reggie ignored my email until I confronted him in person, where he wrote “cancel VSC” on a printed copy and promised an update that never came. I returned again and was told nobody knew how the cancellation process worked because they had “never done it before.” Yet moments later, I was suddenly being told how the process supposedly worked when I asked for confirmation.
This entire experience has been a nightmare. The dealership was very attentive when making the sale, but once issues arose, communication disappeared, accountability vanished, and I was repeatedly strung along while wasting significant time and money.
I strongly recommend looking elsewhere for your next vehicle purchase. Save yourself the stress, frustration, and financial headache. RUN AWAY!!!
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