Don’t trust SPENCER
I recently purchased a 2022 Hyundai - Floyd2133
Don’t trust SPENCER
I recently purchased a 2022 Hyundai Santa Cruz from First Choice Automotive, and my experience has been extremely disappointing.
Before I purchased the vehicle, I was informed there was an issue with the actuator related to the transmission, and I was assured it would be repaired before I received the car.
After purchase, the dealership kept the vehicle for approximately 21–25 days, stating they were waiting on parts and completing repairs. During that time, I was not provided with clear updates or proper documentation.
When I picked the vehicle up, I was told everything had been fixed. However, I was not given a repair invoice or any detailed proof of the work completed, despite asking.
Within just 3 days, the same issues returned — including jerking, loss of power, and difficulty reversing — making the vehicle unsafe to drive.
I then took the vehicle to a certified dealership, where I was informed the car now needs a full transmission replacement costing around $6,000.
When I reached back out to First Choice Automotive, they refused to take responsibility and stated the issue had already been fixed, but still could not provide proper documentation of the repair.
I have since filed formal complaints and am pursuing this matter further.
I would strongly advise others to be cautious, request full documentation, and have any vehicle independently inspected before purchasing from this dealership.
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