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Brian Cloud
Brian Cloud at Toyota of Scranton

Brian Cloud

BDC Director

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.0
39 Reviews
4.0

39 Reviews

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39 Reviews of Brian Cloud

June 17, 2025

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Employee Rating

Great staff, new car purchase went great service after the sale was friendly and knowledgeable More

by JEFFMORK357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Stephanie McNair, Alan Aimer, Jammie Marcen, Matthew Hedden

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Jun 18, 2025

Toyota of Scranton responded

JEFFMORK357, Thank you for the great feedback! We're thrilled to hear your car purchase went smoothly and that our team continued to provide friendly, knowledgeable service after the sale. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything! Warm regards, The Sales Team Toyota of Scranton

January 25, 2025

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Employee Rating

As always great service and friendly atmosphere. Jason always takes great care of me.As always great service and friendly atmosphere. Jason always takes great care of me. More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Kevin Morrow, james Brown, Kevin Cloud, Jason Palmigiano

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Jan 25, 2025

Toyota of Scranton responded

LNSEC, Thank you for your kind words! We're thrilled to hear that you always have a great experience with us. Jason will be happy to know he took great care of you again. We appreciate your loyalty and look forward to serving you next time! Warm regards, The Service Team Toyota of Scranton

January 01, 2025

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Dealership was friendly and staff was very helpful. They even offered snacks and coffee while negotiating. More

by ROKONJR
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Kacie Greico, Pat Gallagher, Jordan Printz , Ryan Cali, Jake Warrington

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Jan 02, 2025

Toyota of Scranton responded

ROKONJR, Thank you for your wonderful review! We're so glad to hear that you found our team friendly and helpful. We believe the little extras, like snacks and coffee, help make the experience more enjoyable. It was a pleasure working with you, and we truly appreciate your feedback. If you ever need anything, don't hesitate to reach out! Warm regards, The Toyota of Scranton Team

December 11, 2024

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Employee Rating

Service at Toyota of Scranton is always great. Friendly staff and the work is always great More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Kevin Morrow, james Brown, Kevin Cloud, Jason Palmigiano

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Dec 11, 2024

Toyota of Scranton responded

LNSEC, Thank you for the wonderful feedback! We're thrilled to hear that you consistently have a great experience with our friendly staff and quality service. We look forward to continuing to exceed your expectations in the future! Warm regards, The Service Team Toyota of Scranton

November 02, 2024

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Employee Rating

Always THE best service and professional staff A great place to take your car.or truck More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Kevin Morrow, james Brown, Jason Palmigiano

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Nov 04, 2024

Toyota of Scranton responded

LNSEC, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. We strive to provide the best service possible, and it’s wonderful to know we hit the mark for you. We look forward to seeing you again whenever your car or truck needs us! Safe travels! Warm regards, The Toyota of Scranton Team

November 02, 2024

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Well organized. Good service. Could avoid having so many different people communicating with customers via email text etc. More

by CHULVICK
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Ebrahin Evertsz

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Nov 02, 2024

Toyota of Scranton responded

CHULVICK, Thank you for your review and for recognizing our organization and service quality! We’re glad you had a positive experience overall. We appreciate your feedback about streamlining our communication methods. Ensuring clear and consistent communication is important to us, and we’re continuously working to improve in that area. Thank you for helping us provide an even better experience in the future. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

April 08, 2024

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The personal in the service department are always great. Thank you Dave Grieco. Much appreciated More

by RYANARMEZZANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Marco Valenti, Kacie Greico, Tom Kirkpatrick, Kevin Morrow, Tara Perri, David Grieco, james Brown

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Apr 09, 2024

Toyota of Scranton responded

Thank you for your kind words, Ryan. We're thrilled to hear that you had a positive experience with our service department, particularly with Dave Grieco. Delivering exceptional service is always our top priority, and it's wonderful to know that Dave made your experience memorable. We truly appreciate your business and look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out. Warm regards, Mary Jo Preno

April 01, 2024

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Employee Rating

Best car dealership experience I've ever had. .. definitely going to be keeping my business here exclusively in the future More

by DKELLY0003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Aimer, Tom Kirkpatrick, Kevin Morrow, Richard LaRussa, Jammie Marcen, Tara Perri, David Grieco, Justin Cheverez, Jon Higgins

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Apr 02, 2024

Toyota of Scranton responded

Thank you so much for taking the time to share your wonderful experience with us, DKELLY0003! We are thrilled to hear that your visit to Toyota of Scranton was the best car dealership experience you've ever had. Providing exceptional service and creating a positive environment for our customers is our top priority, and we're delighted to know that we've succeeded in earning your future business. We look forward to serving you again and continuing to exceed your expectations. If you ever need anything in the future, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton! Warm regards, The Toyota of Scranton Team

February 13, 2024

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Employee Rating

Great folks. Thank you for taking care of me and my comm issues. Wish you the best. - I TAKE THAT BACK - COMM ISSUE CONTINUES. More

by STAGGE
Recommend Dealer
No
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Feb 14, 2024

Toyota of Scranton responded

STAGGE, Please contact our Customer Experience Team at 570.702.8776 to further discuss your situation. I do apologize for the error on our part. I know the email address has been removed from our system. Take care, Mary Jo Preno Vice President of Guest Experience

February 10, 2024

Dealership Rating
Employee Rating

Stupid tech people who can’t figure out the right email address for the customer. Manned by a bunch of idiots. More

by joel.eble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 10, 2024

Toyota of Scranton responded

Dear Joel, We are genuinely sorry to hear about your recent experience with our dealership. Please accept our sincerest apologies for any inconvenience or frustration caused by our communication error. We understand the importance of providing accurate and efficient service to all our customers, and we regret that we fell short of your expectations in this instance. Rest assured, we take your feedback seriously and will be investigating the root cause of the miscommunication to ensure it does not happen again in the future. Our team is committed to delivering exceptional service and we deeply regret that we did not meet that standard during your interaction with us. We would appreciate the opportunity to make things right and regain your trust. If you would be willing to discuss your experience further, please don't hesitate to reach out to our guest experience team at 570.702.8776. We value your feedback and hope to have the chance to improve your perception of our dealership. Thank you for bringing this matter to our attention. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

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