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Brian Cortes
Brian Cortes at Universal Hyundai
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Brian Cortes | Page 2

VIP Loyalty Consultant

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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4.7
48 Reviews

Industry Experience

34 yrs, 6 mos

Specialties & Trainings

Nissan

4.7

48 Reviews

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48 Reviews of Brian Cortes

August 27, 2023

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Employee Rating

Agile, quick service, facilitated the process, we got a better car than we thought. thanks More

by alexsteeve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: darrin diaz, Cesar Alegre, Carlos DeJesus, Mustapha Bernannou, Simo Bassi, Jennifer Cacciola, Errol Gillette, Fabio Ventura , Luis Arevalo

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Aug 28, 2023

Universal Hyundai responded

Thank you, Alex! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

August 19, 2023

Dealership Rating
Employee Rating

Very Professional, good attention, Very accurate, I am very satisfied With the presentation and looking forward fo recommendations More

by MANZINO349
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: darrin diaz, Cesar Alegre, Carlos DeJesus, Mustapha Bernannou, Ramces Rivera, Simo Bassi, Jennifer Cacciola, Errol Gillette , Luis Arevalo

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Aug 21, 2023

Universal Hyundai responded

Thanks for your feedback on your recent visit to Universal Hyundai. It's great to hear that we were able to assist you and that you had such a positive experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

May 20, 2023

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Employee Rating

The entire team is absolutely amazing! ! I have been getting cars here for 10 years and I don’t plan on ever switching. More

by casajoni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely, Frankie Martinez, Hector Riquel, Rhoda Allen, Andres Garces, Gilbert Gregory

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May 21, 2023

Universal Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal Hyundai, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 05, 2023

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Employee Rating

I appreciate the reliability of Hyundai vehicles and the service at Universal Hyundai is great! More

by JHMorris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simo Bassi

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Apr 06, 2023

Universal Hyundai responded

It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 04, 2023

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Employee Rating

Thank you Universal Hyundai for making the process easy and super fast everything was perfect ! More

by JM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: darrin diaz, Cesar Alegre, Carlos DeJesus, Mustapha Bernannou, Nick Gomez, Jennifer Cacciola, Errol Gillette, Michael Hernandez , Luis Arevalo

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Mar 05, 2023

Universal Hyundai responded

Thanks for your feedback on your recent visit to Universal Hyundai. I'm glad to hear that we were able to assist you and that you had such a positive experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

February 17, 2023

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Employee Rating

it is a good dealership and the process was not too complicated. Everything is clean and i was offered a chicken sandwich. Two thumbs up More

by GEORGESANANDRES4593
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Cepeda, Hector Riquel

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Feb 19, 2023

Universal Hyundai responded

Thank you, George, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 02, 2022

Dealership Rating
Employee Rating

They were super helpful and super nice, we didn’t think that we were going to leave with a car but they made the experience amazing. More

by ROSSIFERRER09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: darrin diaz, Cesar Alegre, Carlos DeJesus, Mustapha Bernannou, Ramces Rivera, Nick Gomez, Jennifer Cacciola, Errol Gillette , Luis Arevalo, Marco

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Dec 04, 2022

Universal Hyundai responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Josiah Behlen General Manager jbehlen@universalhyundai.com

November 05, 2022

Dealership Rating
Employee Rating

Tremendo servicio al cliente le doy 100% A+ por caracterizarse, su amabilidad, la humildad de todo el personal. More

by JUNLYSJAH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Nov 06, 2022

Universal Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

November 02, 2022

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Employee Rating

Staff are very professional and my agent Janlique Vazquez was the best. I woul recommend 1000% More

by FAMCRUZCOLLINS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Janlique Vazquez

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Nov 03, 2022

Universal Hyundai responded

Thank you for your review and kind words for Janlique and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 29, 2022

Dealership Rating
Employee Rating

when I buy a brand new car, I wish that everything is working perfectly. but my car have 2 problems not to important and one very worrying problem. I did not expect it. More

by DLIMOLI
Recommend Dealer
Yes

Other Employees Tagged: Simo Bassi, Johnathan Weidner

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Oct 02, 2022

Universal Hyundai responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

Oct 02, 2022

DLIMOLI responded

I need an appointment urgently to fix the issues. my cell phone is 407 2854585. thanks

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