"Exceptional Customer Satisfaction "
- Happy Customer
For a stress free car buying experience stop in Klaben’s. I was involved in an accident (driver ran into me) and my car sustained considerable damage. The Klaben team had previously serviced and repaired my car and I knew I could depend on them. Richard and Artie assessed the situation, patiently explained my options, worked with the insurance company and eliminated a stressful situation.
I settled on a new car and the price was more than fair.
Everyone from the collision center, sales, finance and management could not have been more helpful and ensure that I made the best decision for me. Richard’s team puts the customer first.
If you are looking for an exceptional car buying experience, stop in Klaben’s - you won’t be disappointed!
"Always very nice"
We all, the entire family, use Klaben and will continue to use them. They are always very nice and a place we enjoy doing business with.
"Doug Carter is Outstanding"
This is the second car that I have purchased from Doug, he is always so helpful with explaining the features of the vehicles. I am very happy with my new Escape and will always come back and see Doug for my next vehicle. He is great!!
"A First Time Very Satisfied Klaben Customer"
I felt all the staff took time to answer any questions I had. I felt they appreciated my business and wanted to satisfy my needs. There was no high pressure nor a feeling of being rushed to buy - only a willingness to work together to earn my trust and my business.
"I felt like part of the family"
- Mister T.
Totally awesome experience. I've bought from Klaben before and I have always been satisfied with their friendliness, professionalism, and service. Doug, Christine, and Rich made car buying very enjoyable and seamless.
"Friendly and Simple"
Doug Carter at Klaben Ford helped me a great deal with buying my first new car. I was very nervous with the entire process, but Doug helped to make it as easy and simple as possible. Because of the support I received at Klaben and the friendly employees, I was able to walk out feeling confident with my purchase of a new car.
"KLABEN EXPERIENCE - SIX YEARS"
Doug Carter at Klaben has helped me with three leases over the last six years, just completed the third lease yesterday and have a beautuful new Escape! He is very propfessional, knowledgeable and friendly. My car leasing experience has been positive and painless!
Chistine Klaben helped me in 2015 and again yesterday with the finance paperwork. She explained everything in a professional and speedy manner! She is an asset to Klaben and I look forward to working with her again in three years!
"Love our new car!"
Doug was great! He made the process smooth and as stress free as car buying can be. Doug made sure to work with our budget. I am very happy with our car and would definitely recommend working with Doug.
"Always a pleasure!"
It is always a pleasure working with everyone in the service center. I trust them and know my car will be in the best of hands.
The reason my wife and I came back to Klaben Ford in Kent to purchase our 2nd car all the way from Painesville Township was because of Doug Carter, one of the most Professional personable individuals I have met. We are very pleased with our experience!