"A very good service department solved a very difficult probl"
Tom Alcorn and his staff worked very hard at solving a very unique problem I was having with my 2018 Ford Explorer. As the problem was being worked on Tom and Mario kept me advised as to how things were progressing.. The problem is now resolved. Thank you Guys.
"Kim Wolfram is awesome and is always professional"
Kim always makes me feel like I am one of her most important customers. During this last visit, she asked the service manager for help with a warranty problem and they made me very happy with the results. This is why I drive from Medina to come here.
I never had such a great experience buying a vehicle as we did at Klaben Ford Kent, the whole team is class act, from sales person Tyler To Manager Doug, and not takeing anything away from the rest of the team, they all were very curtious to us, every single person, and most of all no sales preassure!! Ford you should clone your other dealerships to Klaben, and your sales would sky rocket!!
Thank you all at Klaben Ford
Thomas Bonnie Spiro
"Amazing experience! "
Going on my second lease and third car from klaben. I love the group I work with. They take amazing care of me and always get me in the car that I want!!
We are in a chapter 13 bankruptcy and needed to replace an ending lease. We tried other dealerships and were given ridiculous quotes on old cars with the state max of over 25% interest. We were told to try speaking with Doug Carter at Klaben. He was AMAZING! We brought in all the information requested and were given an approved quote to submit to the court. 3 weeks later we went back (after court approval was supposed to be 6-8 weeks) we found the perfect car for our needs. Under budget AND with a lower down payment. They made this process seamless! Best vehicle buying experience i have ever had. Highly recommend this dealership no matter what your needs! THANK YOU!
"Doug Carter "
Doug has now sold us our 4th car. Klaben all around is a great dealership, but Doug goes above and beyand. We will probably never go to another dealership, and if you get the opportunity to deal with Doug you are going to have a great experience!!!
"New Lease - Very Painless"
Doug took the time to contact me months before my lease was up. He directed the conversation in a way that enabled him to gain a great idea on what I wanted in my new vehicle. He remembered down to color oprions what I wanted when it was time. When I entered Klaben he greeted me and told me what was available. He came back after our discussion with a fully loaded option that worked and completed deal within my budget. After we agreed on everything I was taken into Denise who had a wonderful personality and made the process very easy and truly did so in a very prompt manner. They both exceeded my expectations with regards to customer service. They are part of a team that has been involved in this dealership for years, and help keep this a staple in the community. Thanks for everything. See you in a few years. Next car! Thanks, Sharon Rosche
My mother and I had a wonderful experience at Klaben! I want to give a special thank you to, Branden, Doug and Tyler for making our experience a blast and for meeting our expectations! I'm so happy to be in the SUV and I could not have done it without them & thier hard work! Thanks again guys!
"Great experience for my first big girl purchase!"
I’m so happy I went to Doug at Klaben! This is my first time purchasing my own car, and he made the process very easy and offered me a lot of advice and guidance! He made sure I got a great deal and a great car that will last me for a very long time. I will continue to do car business with Doug and definitely will refer anyone looking for a car to him!
"My 1st new car!! "
Doug has been helping our family out for years now with leasing/buying vehicles, we wouldn’t go to anyone else. He is like one of the family and someone we can always trust. Always greets us with a smile and does everything he possibly can to help his customers. We are loyal to Doug and klaben and would recommend his service to everyone and jen Bowen also! Buying my first vehicle (2018 edge) was phenomenally the best car buying experience I’ve ever had.