"Amazing experience "
Doug Carter is an amazing salesman. He will do what is necessary to get you the car you want at a reasonable price. He goes above and beyond.
We had been working with Doug since September of 2017 I had a Chapter13 in progress as soon as I received the order Judge Doug was all over it he called me we set up an appointment we got the car signed and were out a lot faster than I thought. Excellent experience
After a brief conversation with Terry, he put me in touch with Doug. I picked out my new truck on the website. Doug had everything completed and ready for me when I arrived after I left my office at 5pm. I can not say enough about the exceptional service and knowledge of Doug and Terry. From start to finish this has by far been the best vehicle purchasing experience I have ever had. Thank you so much. I will for sure continuing to do business with Klaben. A.D. Charlton
"GREAT PLACE TO GET ALL YOUR VEHICLES!!!"
Klaben Auto Stores is incredible. We have leased multiple cars from them and the service has been wonderful each time. Klaben Auto Stores makes it easy to make a deal. No pressure, No hassle, just great service. Klaben treats you like family first, customer second. Words can not express how wonder they are. Thank you for everything you do!!!
"Took all of our anxiety away!"
- Bob Novak
We have purchased our 3rd vehicle with Klaben (over an 8 year period). We always go into the process with a lot of anxiety. We are always wondering "how are we going to do it?" Doug Carter has worked with us all 3 times and has treated us with great respect. He is very efficient and very attentive. And he has not steered us into any wrong directions. Despite limited resources he treated us the same as someone who walked in with ready to buy a new vehicle with cash in full. We got into a 2016 Ford Fusion and for us it seems to be just the right vehicle at the right time. We already own a Town and Country van but our kids are now 18, 16, and 8. So with the Fusion I can still take a group somewhere without needing the van. In Doug Carter Klaben has a superstar and we are glad we have someone like Doug to turn to . Someone we can really trust!
Doug Carter and Jim Bills are the best sales people I have ever ran across at a car dealership. They are both so friendly and helpful. I leave it up to them what car to get and so far they have really done a great job. Doug even delivered my new car to me at my place of business which is about 50 miles away. There was a mistake in the paper work so he went back to Klaben in Kent to pick the new ones up and redelivered the new ones to me again at my office in Medina. Not to many sales people would take the time out to do that.
"Absolutley Amazing Experience!!!!"
Doug Carter was such a pleasure to work with. He made it an amazing experience and got me exactly the Jeep that I wanted and the process was so easy!
This was the smoothest and friendliest service we have ever received in purchasing a new vehicle! Doug really made himself available for anything we may have needed and Christine had the paperwork ready to go super fast — this was truly appreciated since our two kids were playing in the kids corner while they waited. Both Doug and Christine seemed to enjoy their job so we didn’t feel like just another sale. Another personal touch was meeting Rich Klaben, which made it feel as if we were really a part of the Klaben Family. Our experience was amazing that far surpassed all other purchasing experiences!! Thanks so so much!
"Allways great that keeps u loyal"
Doug Carter is great to work with always getting us the best deal possible thanks a million Doug St first time working with Stephanie stromberg she was great two
We were looking for a new Escape, and Klaben Ford with Doug Carter was the right place. It had the inventory to find the exact model with options we were looking for, plus Doug made it a very quick and pleasurable experience. Highly recommend Klaben! Christine Klaben made the closing paper work very smooth and quick.