Felipe Ortiz | Page 12

When I was buying my car I was told that it already went through inspection. But after going through finance I was told it was gonna go through inspection AGAIN. The salesman said he would call me at the en through inspection. But after going through finance I was told it was gonna go through inspection AGAIN. The salesman said he would call me at the end of the day or the next day in the morning. Never got the call, I drive up there the next day to be told that it’s getting the brakes replaced and that they are going to send it to a Ford dealership for a software update. Also was told that I won’t get MY car for the next 2 days. When buying I was not told of all this that had to happen. It was poor communication…. More

by Draven.green Verified Customer Verified Customer

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Well this is my second time using this Rick Hendrick. First time we went through the Chevy dealer and had a wonderful experience with Lu. Well we were needing a second car so we went back to Chevy well L First time we went through the Chevy dealer and had a wonderful experience with Lu. Well we were needing a second car so we went back to Chevy well Lu is no longer there and we got a salesman by the name of Fletcher. Let me just say he was awful and so was most of the people we spoke with at Chevy. So we went to dodge and had a wonderful experience with Roberto. If you have not so good credit go see him and Sharon at the dodge dealer. I highly recommend this team. Thanks for a wonderful experience you guys From the Hightower’s More

by TEHSDH04 Verified Customer Verified Customer

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I never see in my life the worst customer service in the century I don't no why it is so rud theye didn't answer the phone about car problem after u signed u done withe them they don't want to toke to u century I don't no why it is so rud theye didn't answer the phone about car problem after u signed u done withe them they don't want to toke to u More

by bewketug Verified Customer Verified Customer

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Awesome, awesome, awesome!! Very professional and knowledgeable. Couldn't ask for a better experience from start to finish. My new 300 is exactly what I wanted! knowledgeable. Couldn't ask for a better experience from start to finish. My new 300 is exactly what I wanted! More

by MKWRAY93 Verified Customer Verified Customer

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Today as a veteran and just a regular person I was disgusted at the representation I experienced today in full. After waking up being at the lot at 8am to begin the process to find a Jeep I left the l disgusted at the representation I experienced today in full. After waking up being at the lot at 8am to begin the process to find a Jeep I left the lot so my wife could test drive the vehicles she wanted. The test drive vehicle stalled 3x and the battery died.Still the female sales representatives were great and even with whatever problems I wanted to make sure my wife who is also a military combat veteran could be given the best option available. Philip Ortiz who was not involved at any point of sale delivered his misogynistic closer(which I spoke to several reps involved to make sure that didn't).Never speak to woman customers as if they are unintelligent and/or they don't have finances to know when a persons is lying.I loved this place until some random man spoke to my veteran wife like she was a child/and if he knew us personally. More

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We purchased a Mercedes GL 550 yesterday 5-11-21 and wasn’t allowed to drive it home due to a thermostat needing to be replaced that we weren’t made aware of prior to purchasing. We drove 6hrs both ways wasn’t allowed to drive it home due to a thermostat needing to be replaced that we weren’t made aware of prior to purchasing. We drove 6hrs both ways. We also waited several hours waiting on finance missing our childs final game in the process. Also we made the salesman aware the day before we were coming before lunch and to have a second car available for us to view. Well he never brought the other car out and we learned it was sold when we asked to test drive it. He didn’t notify us prior to that either. We didn’t enjoy our experience and now they’re telling us it may be another week until we receive the car we purchased due to them receiving the wrong part from Mercedes. What an experience! Another salesman was our initial contact over the phone but we ended up working with Gerardo. We felt Gerardo did a good job but was left in the dark on the sale. Management did a poor job! More

by BRUNSONCARGO Verified Customer Verified Customer

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Best experience I have ever had at a dealership. Everyone was great. Thanks to Janice Curry, I walked away with a 2020 Dodge Journey and a great deal... Thank you to everyone!!!! was great. Thanks to Janice Curry, I walked away with a 2020 Dodge Journey and a great deal... Thank you to everyone!!!! More

by ALYSHAMHESTER Verified Customer Verified Customer

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My experience was pleasant at the dealership. Everyone was very helpful and clear with me and my wife. I’m very happy with my new Big horn, which is my first pickup, I wish I would’ve made this decision s was very helpful and clear with me and my wife. I’m very happy with my new Big horn, which is my first pickup, I wish I would’ve made this decision sooner. More

by Atg921 Verified Customer Verified Customer

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Diligent and made the experience enjoyable and worked with you every step of the way. Not only did they meet my needs and understand what I was looking for. with you every step of the way. Not only did they meet my needs and understand what I was looking for. More

by molansa Verified Customer Verified Customer

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I had the most pleasant experience. The staff was sincere, engaging, and helpful. I felt I they were honest and willing to work with me. I appreciated the service. sincere, engaging, and helpful. I felt I they were honest and willing to work with me. I appreciated the service. More

by DAnderson Verified Customer Verified Customer

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