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Ian Filo
141 Reviews
Hey, I'm Ian and I'm a Product Genius at BMW of Westlake. I really enjoy connecting with customers and making the delivery process of their new cars fun and exciting. I am an alumni of the Cleveland Institute of Art and I love to work out and watch/collect movies in my down time. My favorite superhero is Wolverine and my favorite movie franchise is Lord of the Rings.
Read more141 Reviews
Write a ReviewDealership Experience
7 yrs, 2 mos
Industry Experience
7 yrs, 2 mos
141 Reviews of Ian Filo
November 23, 2025
Excellent service dept headed up by Brittaney. Also great plus having the interior of my vehicle cleaned each time it is serviced, that person does an exceptional job! Also great plus having the interior of my vehicle cleaned each time it is serviced, that person does an exceptional job! More
by EDDIE22550
Verified CustomerOther Employees Tagged: Brittaney Quick
November 15, 2025
My service appointment was great, met at the door and quickly proceeded. Kevin was friendly and very knowledgeable! All work was completed exactly as planned and in less time than expected. quickly proceeded. Kevin was friendly and very knowledgeable! All work was completed exactly as planned and in less time than expected. More
by PATTYSTROUSE
Other Employees Tagged: Jerry Mancini, Brittaney Quick, Mike Delczeg , Kevin Wagner
October 30, 2025
Prompt, very helpful, courteous, knowledgeable, Ean took the time to answer my questions and educate me on my BMW the time to answer my questions and educate me on my BMW More
by Buckeyeandy3796
Other Employees Tagged: Cory McConville
October 16, 2025
Really just the most amazing dealership you can go to. The service department is amazing. The service department is amazing. More
by bmquick08
Other Employees Tagged: Tom Tunnell, Don Cepek, Brittaney Quick, John Cordell, Nez Faraj, Jeff Hughes, Kelly Cavanagh, Cory McConville, Mathew Povroznik
October 04, 2025
Matt is an excellent service advisor. I’ve been to many of the local competitors and Matt wins the business for BMW Westlake. He’s efficient, quick and no bother. Two examples in the past I’ve been to many of the local competitors and Matt wins the business for BMW Westlake. He’s efficient, quick and no bother. Two examples in the past month, x6 needed a water pump, part was there job was dune the same day as oil change under warranty. X7 had a front driver clunk, sway bar link, there the next day to be installed under warranty. To me car brand ownership is heavily weighted toward service and dealer experience, Matt provides that for me. More
by GUSGOLINSKI
Other Employees Tagged: Mike Niedzwiecki, Kelly Cavanagh, Mathew Povroznik
October 02, 2025
I really can't think of a better place to have my car serviced. The whole service department is fun to talk with and professional to work with. The technicians are top notch and always fix my car. The pa serviced. The whole service department is fun to talk with and professional to work with. The technicians are top notch and always fix my car. The parts department goes out of their way to get my parts in a timely manner. I just adore this whole dealership including Sales. Don't get me started with how many times Ian has helped me and my friends will all of the technology on these vehicles. He is absolutely the best product Genius I have ever worked with. Jeff Hughes always reaches out when my car or my mom's car is due for service. More
by BQUICK
Other Employees Tagged: Tom Tunnell, Don Cepek, Brittaney Quick, John Cordell, Nez Faraj, Jeff Hughes, Kelly Cavanagh, Cory McConville, Mathew Povroznik
August 23, 2025
Fabulous and easy process getting my new BMW. I highly recommend this dealership. This is my 4th BMW from them. Great deals and great customer service!! I highly recommend this dealership. This is my 4th BMW from them. Great deals and great customer service!! More
by Katherine V
Other Employees Tagged: John Caruso, Mike Niedzwiecki
July 15, 2025
Ken was a pleasure to work with. He asked me all the right questions and listened to me when I told him what I was looking for. He didn't waste my time or show me anything that I wou He asked me all the right questions and listened to me when I told him what I was looking for. He didn't waste my time or show me anything that I wouldn't be interested in and didn't try to sell me above the budget I set. I felt taken care of vs sold to and that means a lot! Mike in the financial dept answered all of my questions and got me in and out quickly and on my way with my new car! Ian was extremely helpful in explaining all the features of my new car to me and got me all set up. When something wasn't connecting properly and I had to return he was very patient and reset it for me. I am technological challenged so his patience with me did not go unnoticed! More
by daniellefarai
Other Employees Tagged: Ken Delk, Mike Niedzwiecki
May 17, 2025
Great experience from start to finish! And the BMW app kept us informed of progress of car. Kelly is a great communicator and the dealership is awesome. And the BMW app kept us informed of progress of car. Kelly is a great communicator and the dealership is awesome. More
by lauragilbertson
Other Employees Tagged: Adam Moon, Kelly Cavanagh
