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JC Crawford
JC Crawford at Klaben Ford Lincoln
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JC Crawford | Page 2

Sales & Leasing Consultant

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
99 Reviews

For over 42 years I have been blessed to have the privilege of providing service to the incredible people of Northeast Ohio. My clients are my friends. I started with the Klaben Auto Stores on January 2, 1998. I chose Klaben because they truly put the customer first. At Klaben, I am part of the family, as are my clients. When I'm not selling cars, I spend my free time working out to stay fit so that I can continue to enjoy my passion, riding my motorcycle cross country. I have clocked over 15,000 miles in the last few years exploring America and meeting incredible people. My favorite trip was to Portland, Oregon. I love to talk about cars, trucks and of course, motorcycles. 330-673-3139 ext 333

Dealership Experience

26 yrs, 4 mos

Industry Experience

54 yrs, 2 mos

Languages Spoken

English English

5.0

99 Reviews

Write a Review

99 Reviews of JC Crawford

April 21, 2022

Dealership Rating
Employee Rating

I have been going to Klaben for many years and JC has always taken good care of me. More

by Lincoln1234
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Douglas Lewin

Helpful
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Apr 23, 2022

Klaben Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

April 16, 2022

Dealership Rating
Employee Rating

Purchased vehicle from this dealership and had 90% service performed there. Personnel that I have been in contact with have been polite and courteous. (However) the personnel that you don’t see, (the More

by mathews4580
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Joe French

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Apr 16, 2022

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest and candid feedback. Thank you also for the positive marks and kind words shared about our personnel. We have shared this with our entire team and reflected on our failures as well. We let you down on a few occasions, no excuses. Customer feedback is very important to us. It is the best measure of how we are doing with meeting and exceeding our customers' expectations as well as highlighting areas needing improvement. It was nice to meet you this week while you were in on your follow-up visit for us to resolve your concerns. After reading your most recent comments, it was evident I could have done more to restore your confidence in our collective resolve to prevent quality control issues in the future. I look forward to speaking with you again and providing transparent detail regarding how we addressed our failures and counselled our team members in order to maintain and sustain compliance with our customer-driven processes. I welcome the opportunity to give you a tour of the facility and introduce you to our team of qualifed, trained and caring technicians that were involved in your previous repair visits. They look forward to being able to meet you as well. We are driven to provide our customers with an outstanding experience led by empathy, integrity, and accountability. Thank you for your honest feedback and for placing your confidence in Klaben. I and the entire Klaben team remain at your service. Sean Bradford, Service Manager - (330)673-3139 x206, sbradford@klaben.com

Apr 17, 2022

mathews4580 responded

I am very interested in meeting the invisible mechanics. I realize the “Pandemic “ has caused problems with staffing and proper training. I feel they should be more engaging with the public. Thank you for your concerns for my feelings.

Apr 18, 2022

Klaben Ford Lincoln responded

Thank you for your additional feedback and insight. This is excellent to hear and I will reach out by phone to set up a time that is convenient for you. I look forward to introducing you to our technician team and giving you a tour of the facility as well. Thank you again for your feedback and giving us the opportunity to continue serving you. Sean Bradford, Service Manager - (330)673-3139 x206, sbradford@klaben.com

Apr 18, 2022

Klaben Ford Lincoln responded

Thank your for your additional feedback and insight. This is excellent to hear and I will reach out by phone to set up a time that is convenient for you. I look forward to introducing you to our technician team and giving you a tour of the facility as well. Thank you again for your feedback and giving us the opportunity to continue serving you. Sean Bradford, Service Manager - (330)673-3139 x206, sbradford@klaben.com

April 16, 2022

Dealership Rating
Employee Rating

Tim Sterling & J. C. Crawford make the process so seamless! Got me exactly what I wanted and I can't thank them enough. Klaben Ford is the place to go! More

by najwilson
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Sterling, Jennifer Bowen

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Apr 18, 2022

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 02, 2022

Dealership Rating
Employee Rating

We purchase all of our vehicles at Klaben because of the the great sales/service. More

by chekmark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brandon Pritchett

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Apr 05, 2022

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

March 30, 2022

Dealership Rating
Employee Rating

Klaben has always been fair with my trade in and pricing on a new vehicle More

by l60baker
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Alcorn, Douglas Lewin , Brandon Pritchett

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Apr 01, 2022

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

March 23, 2022

Dealership Rating
Employee Rating

Sales and service at Klaben are always top notch. It is always a pleasure when working with Mona. More

by anitaebarton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

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Mar 25, 2022

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

March 04, 2022

Dealership Rating
Employee Rating

A first class experience with seasoned sales professionals who want to make you very happy! More

by drjoanne
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Douglas Lewin

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Mar 06, 2022

Klaben Ford Lincoln responded

Drjoanne, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 25, 2022

Dealership Rating
Employee Rating

Great service and friendly staff! Always a pleasure doing business with JC! We just purchased our 6th vehicle with his help! More

by chrissy5
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Douglas Lewin

Helpful
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Feb 27, 2022

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

February 24, 2022

Dealership Rating
Employee Rating

Just recently got our eighth car from Klaben, all with JC. Always a pleasure to work with him and Andy. Never any stress or any pressure. Like coming back to visit friends. More

by David
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andy Bellian

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Feb 26, 2022

Klaben Ford Lincoln responded

Hello David, reviews like yours provide encouraging feedback. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

January 03, 2022

Dealership Rating
Employee Rating

`this is the experience in purching a new car and haveing it serverest is the evve had More

by vintagecar
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Cooney, Chris Moldas, Mike Brandvold, Tyler Kline, Douglas Lewin, Luke Deegan , Andy Bellian, Nate Bryant, Branden Johnson

Helpful
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Jan 14, 2022

Klaben Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!

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