Jeff Hughes
Jeff Hughes at BMW of Westlake

Jeff Hughes

Service Manager - Middleburg Hts.

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
140 Reviews
4.8

140 Reviews

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140 Reviews of Jeff Hughes

June 08, 2025

Dealership Rating
Employee Rating

Friendly and competent staff. Service and showroom staff helpful and able to solve issues when they arise. More

by RWDEES
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Purchase Time
Finance Experience
Recommend Dealer
Yes

June 02, 2025

Dealership Rating
Employee Rating

Great customer service from Brittany. The team was able to diagnose a complicated issue and solve the problem relatively quickly. More

by MJS
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 05, 2025

BMW of Westlake responded

Thank you so much for your positive comments about BMW of Westlake!

May 27, 2025

Dealership Rating
Employee Rating

Brittaney and her team were awesome to work with! Would definitely recommend her to anyone needing work done on their BMW. I appreciate her being overly cautious with my custom work and making sure I More

by MELENDEZ.MIKE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 30, 2025

BMW of Westlake responded

Hi Mike, we are very happy to have provided you with such a positive experience!

April 23, 2025

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Employee Rating

Fast service, kept me informed along the way, made reasonable recommendations. The waiting area was also pleasant. More

by JOEBAHHUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2025

BMW of Westlake responded

Joe, your satisfaction is our top priority.

April 22, 2025

Dealership Rating
Employee Rating

The service representative went over and beyond my expectations. The cost of my repairs were expensive. The representative found discounts that made my experience stressful. More

by THURMAN.CAMPBELL721
Service Price Transparency
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Recommend Dealer
Yes

April 10, 2025

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I feel like at home . They always take care of my car needs and solve my problems . More

by NATEMANSOUR1
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

April 08, 2025

Dealership Rating
Employee Rating

BMW does not get their recognition just by the name. It’s by all the employees from the sales department the accounting department and the service department are the ones that make up BMW.. an example o More

by TOBYJOE444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2025

BMW of Westlake responded

Toby, thank you for sharing your positive experience!

March 27, 2025

Dealership Rating
Employee Rating

Always great service, with a smile. If the work will take hours they offer rides, or loaners and work with your schedule. highly recommend. More

by LUIS64
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 28, 2025

BMW of Westlake responded

Thank you; we appreciate your feedback!

March 26, 2025

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Employee Rating

Great service and prompt problem solving for my flat tire. We were so pleased with the team at BMW Westlake More

by DCKLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2025

BMW of Westlake responded

Thank you so much for the positive review!

March 20, 2025

Dealership Rating
Employee Rating

Excellent customer service. Service was efficient. The staff is very patient and understanding. I will receive further service in the future. More

by DIAMONDBTAYLOR.EFDA
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2025

BMW of Westlake responded

We are very happy to have provided you with such a positive experience!

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