Jeff Williams | Page 8

I made an appointment for our car that we bought certified in April to have an oil change and repair the recalls that we were notified of. I was upset to find out that when I asked them to check a certified in April to have an oil change and repair the recalls that we were notified of. I was upset to find out that when I asked them to check a tire that was losing air they did not even take the time to check the brakes that have started to grind in the rear. First of all, I am upset that a car with approximately 40000 miles on it needs to have new rear breaks already when we bought it certified at 23000 miles and the other point is that when I asked if they looked at the brakes I was informed that the mechanics do not check the brakes unless they are asked but I was assured since they had the rear tire off to repair a nail they would have noticed and the reason the brakes might be grinding is due to the dew in the air in the mornings. Well, it is not due to the dampness in the morning because we garage our car and they are still grinding and even when I asked nobody even offered to take a quick look. I do not feel that I was listened to and that my concern was unwarranted when there is obviously something wrong. I have heard several reports how great Williamson service is and how they take care of their customers but this is not the experience we have had with this vehicle. More

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My window on the passenger side started sliding down on it's own on my way home from work on Thursday, October 27, 2011. I turned around and went directly to Williamson Honda. I told Dave Rose that he wa it's own on my way home from work on Thursday, October 27, 2011. I turned around and went directly to Williamson Honda. I told Dave Rose that he wasn't expecting me but what had happened. He was able to pry the window up and taped it. They took it into the back and came out and told me they had the part and were able to repair it yet that night. I had a fixed window and was on my way in less than an hour. I am so pleased with the service that I received. More

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I received great service, it was recall work so no cost to me. efficient and timely service given. shuttle service great perk to the customer to me. efficient and timely service given. shuttle service great perk to the customer More

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We purchased our car at willianson and just feel we get the best service when we go back there, even thou we drive 95 miles to do it. Have always received the best service and the staff is always very cour the best service when we go back there, even thou we drive 95 miles to do it. Have always received the best service and the staff is always very courteous. More

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I so appreciate the help and amazing service I received recently at Williamson. I was in a car accident and totaled my car. With the help of my son who works there also, he put me in touch with Caleb. The recently at Williamson. I was in a car accident and totaled my car. With the help of my son who works there also, he put me in touch with Caleb. The guys, I felt, totally went the "extra mile" to get into the vehicle I purchased. It was beautiful and clean and ready to go. I felt very cared for through the entire transaction. Thank you very much! More

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I want to start off by saying Mark Salak is a great asset to Williamson Honda. He has always been very helpful, and unfortunately, when this last visit happened the way it did - he was there to fix it. He to Williamson Honda. He has always been very helpful, and unfortunately, when this last visit happened the way it did - he was there to fix it. He seems to have the customer's needs in mind. However, this last visit was enough to never go back to Williamson, the majority of its personel gives them a very bad name. I get all of my car service done there, always have – but it seems like each time I go, there customer service gets worse. I had an appointment at Williamson Honda, at 7:10am to have my timing belt replaced and an oil change. I made the appointment online, so that way I could give them all my information over the computer and it supposably saves time during check-in, and that way, there should be no confusion in what I want done, since its all in writing. They have two lines for check-in. The van in front of me was assisted, and then left sitting right in front of me, as the other line kept moving, and they focused totally on the other line. Nine cars went before me that arrived after me. Not only did I have an appointment, but I was in line before them – and they kept skipping me over. So, I got out of my car and asked if I could be assisted. Instead of helping me, the manager says "its first come first serve", and I was like “yeah, I’ve been here for 15 minutes waiting, 9 cars have came and went, I’m still sitting here and I had AN APPOINTMENT!!”… So then he comes over to help me. He wanted to make me give all my information again, so I asked him what the point was in doing it online if I have to give it again – he said they never received it. Funny, they had my name and what I wanted done – but no other information? So, then I hand him my coupon – it expired the day before, and I haven’t received the next set in the mail. (Reminder: I have ALL my service done here) he said he wouldn’t take it. I informed him I do ALL of my service there, its not convenient for me – its in the COMPLETE opposite corner of town, and I am paying good money today getting my timing belt done, so if he didn’t take the coupon I could find a place a lot closer to home that would– so he took the coupon. Then he confirms that I am getting my timing belt replaced and an oil change, and he tells me he put me on the list to have a van drive me home, they should be coming any minute. 2 vans come and go – call names, never called me – I’m sitting there for another half hr. I go up to the desk and ask if I was ever going to get a ride home. The guy at the desk tells me I was never put on the list, so they had to have a mechanic drive me home. Then, when I go to pay for it that evening they said it was 900 some dollars?!?! They gave me a 90k mile maintenance, not a timing belt and oil change. I had the email confirmation confirming a timing belt and oil change with the price I would have to pay ($540.00), I told them what I wanted when I went in, he verified what was to be done before I left, and I never even made any comments about my mileage! So, they looked at my car which has 94000 miles and just decided to do a 90k mile maintenance instead of what was requested .. so needless to say I got all that free – I will NEVER go back to Williamson again, they lost a long time customer because of there lack of customer service and there inability to follow directions. More

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The majority of the contacts I had with Williamson's was through their website. The sales professionals I dealt with were extremely knowledgeable and very helpful as we worked through my options. I test d through their website. The sales professionals I dealt with were extremely knowledgeable and very helpful as we worked through my options. I test drove several vehicles before settling on the CR-V I purchased. The actual process of completeing the trasaction was very painless and every employeee I dealt with was outstanding. When I came to pick up the car, I was out of the dealership in about 45 minutes. This included the time I waited for the appraisal for the car I was trading in and completeing the process. I can't say enough about the professionalism of the Williamson staff. I will definitely be acquiring vehicles there in the future. More

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In an earlier visit I ask about tires for my CRV. I was told about tires that work better on the CRV. So, when it came time to get tires I checked again and was given a great price. There was a problem t told about tires that work better on the CRV. So, when it came time to get tires I checked again and was given a great price. There was a problem that the tires that came in were not the correct ones. I was notified that some were on there way from Omaha. Somehow they got them here and on the car by the end of the day. I like your service! More

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Consistent good experience for service visits. Darrin does a nice job in scheduling and keeping customer informed about what is happening during their maintenance visits. does a nice job in scheduling and keeping customer informed about what is happening during their maintenance visits. More

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From the time I drove the CRV into the service shop, the courtesy ride to work, the phone call to let me know what was done to the vehicle, the courtesy ride back to the dealership, to the "cashier", everyt courtesy ride to work, the phone call to let me know what was done to the vehicle, the courtesy ride back to the dealership, to the "cashier", everything was very professional and courteous. More

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