Joelson Maldonado | Page 2

Great dealership. They always take care of us. Highly recommended and great people to do business with They always take care of us. Highly recommended and great people to do business with More

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Our salesman Joelson was amazing and showed the utmost professionalism and integrity while working with us. This was my son’s first car buying experience and he took the time to thoroughly explain the veh professionalism and integrity while working with us. This was my son’s first car buying experience and he took the time to thoroughly explain the vehicle and all of the features to him and made him feel confident in his selection. We have purchased several Toyotas and currently have a 2011 Sienna which we plan to upgrade in the near future and would be happy to work with him on our next purchase! Unfortunately we did not have the same, positive experience with the finance guy Brian. Do your due diligence and plan your financing ahead of time. We were left with a very bad feeling after realizing we were blatantly lied to by him in regard to having to purchase an extended warranty in order to obtain a lower interest rate. Not only is the information Brian told us not true, it is an FTC Act violation and is a deceptive business practice called "tied selling" per an attorney we spoke with as well as Toyota Financial Services. Brian started us off at a whopping 7% interest rate and assured us he had shopped around and that this was the lowest rate he could offer us. When we got up and walked away, he invited us back in and told us he spoke with Toyota Financial Services and they miraculously offered us a lower rate but told us again, in order to get that lower rate we would have to purchase the extended warranty and were told this repeatedly when we asked if there was any way to not purchase the warranty. A lower rate is dependent upon top tier credit (which I have), not tying it with an additional product or service. Again, deceptive selling. While we understand the need to make money on the deal (in addition to the $500 lo-jack) we also know it can be done in a way with integrity and by not being deceptive which is very bad practice for any business. We did communicate this to the management team at this dealership and have yet to hear anything at all from them. Again, disappointing. Yes, we were able to cancel the warranty but contact from the management team would have been a nice show of integrity and that they don’t stand behind these types of deceptive tactics. More

by JOE.MALICKI4633 Verified Customer Verified Customer

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Our sales person, Joelson Maldonado, was most helpful throughout the process, from his first video introduction, through the sale, and ending with his thorough explanation of the functions on our new Cam throughout the process, from his first video introduction, through the sale, and ending with his thorough explanation of the functions on our new Camry. It was a big expense for us, but we felt we received value for money. The financial aspects of closing was also made easy. Everything was explained to us and finalized quickly. We have not had service on our new Camry as yet, so I cannot comment on that area. More

by MP31 Verified Customer Verified Customer

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Was looking to purchase an AMG they had on the lot. Asked for a detailed video as I'm buying sight unseen from FL. Was connected to their "out-of-state sales expert". Kept me waiting for more than 24h, Asked for a detailed video as I'm buying sight unseen from FL. Was connected to their "out-of-state sales expert". Kept me waiting for more than 24h, dispute numerous phone calls & emails. More

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Our sales representative Joelson Maldonado was fantastic and kept us updated on our new car and its arrival. He was also very easy to work with when deciding on the car itself. I recommend him highly! and kept us updated on our new car and its arrival. He was also very easy to work with when deciding on the car itself. I recommend him highly! More

by HAREENAWAKELY Verified Customer Verified Customer

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So quick, easy and thorough. Thank you for making what had been a horrible day and experience at another dealership turn into a great success. Thank you for making what had been a horrible day and experience at another dealership turn into a great success. More

by BRUMATHKGB Verified Customer Verified Customer

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Simply very great people to work with Also I got exactly what I want for my car. what I want for my car. More

by Sraj Verified Customer Verified Customer

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Great customer service - friendly and professional. Joelson was very helpful. Worked with my tight schedule - the whole process took under 24 hours! Joelson was very helpful. Worked with my tight schedule - the whole process took under 24 hours! More

by BLESSIEM605 Verified Customer Verified Customer

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Everyone is very helpful and very nice. I could not be happier with my most recent purchase! I could not be happier with my most recent purchase! More

by TOMBEBA Verified Customer Verified Customer

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Oakbrook Toyota has earned & maintainedHigh Quality of Oakbrook Toyota has earned & maintained High Quality of customer sales service and Professional friendly no pressure since I started Making my purc Oakbrook Toyota has earned & maintained High Quality of customer sales service and Professional friendly no pressure since I started Making my purchases at dealership! I have also Sent my family and friends to Oakbtook Toyota.They surely are happy & saved money And said they deliver a great Service and very very courteous and professional customer Care! Thank you Alex (General Manager) my salesmen Mo,Jim just to name a few and finance department service department. Have no doubt oakbrook Toyota staff are Wonderful! More

by CVS9958X Verified Customer Verified Customer

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