Justin Chretien

Fast, clean, friendly, efficient, personable, professional and probably the best purchasing experienced ever experienced in my 70 years of life. Alfred Odister, the Sales and Leasing Consultant, professional and probably the best purchasing experienced ever experienced in my 70 years of life. Alfred Odister, the Sales and Leasing Consultant, was amazing. He's extraverted, personable, extraordinarily knowledgeable, efficient and, after decades in the business, still in love with the product. His enthusiasm for Toyota vehicles was captivating. He's probably one of the best sales professionals that Toyota has. Remarkable guy and a total servant. And this is a remarkable store with a great GSM. We bypassed the closest dealership and drove an hour to get to this particular store because ... it was worth it. We know people who've purchased multiple vehicles here and so we had to come. And it was first time. We'll be back for repeat business and will certainly be recommending this dealership. What a great team! More

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I had an exceptional car buying experience at this dealership last week. Josh on the sales team listened to all of my wants and needs for a new vehicle and found exactly what I was looking for. The dealership last week. Josh on the sales team listened to all of my wants and needs for a new vehicle and found exactly what I was looking for. The finance process with Justice was quick and well explained. Joey gave me a very good trade offer for my old vehicle. Very highly recommend! More

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Dustin and Justin were very courteous, knowledgeable and helpful in educating us about the 2025 Land Cruiser. We are very pleased with our new car and plan to have it serviced at Toyota of Cleveland. Taylor helpful in educating us about the 2025 Land Cruiser. We are very pleased with our new car and plan to have it serviced at Toyota of Cleveland. Taylor and Laurie also worked with us to purchase the car. Kudos to this stellar team. More

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Amazing group of people at this dealership. From the very first conversation with Matthew & Monte helped me find the exact car I was looking for. Their entire team made this such an easy experi From the very first conversation with Matthew & Monte helped me find the exact car I was looking for. Their entire team made this such an easy experience. More

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I have never had a more smooth or professional purchase of a new vehicle in at least 54 years of purchasing. Austin Calfee, Justin Chastein and Justice Goodner made every step of selection, delivery and pu of a new vehicle in at least 54 years of purchasing. Austin Calfee, Justin Chastein and Justice Goodner made every step of selection, delivery and purchase efficient through offering support without pressure and confidence in my choice.. This team and this dealership are tops!! More

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We have purchased 5 vehicles from this location and it’s always such a great experience. The staff is always so nice and helpful. Special shoutout to Matt Frady, Kenny Jones, and Crystal Thompson for making always such a great experience. The staff is always so nice and helpful. Special shoutout to Matt Frady, Kenny Jones, and Crystal Thompson for making us feel like family and going above and beyond to put us in the vehicle we wanted. More

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I had the pleasure of working with Alfred and his team at Toyota of Cleveland, and I couldn’t be more satisfied with the experience. From the moment we arrived, they were incredibly knowledgeable and profess Toyota of Cleveland, and I couldn’t be more satisfied with the experience. From the moment we arrived, they were incredibly knowledgeable and professional, taking the time to understand our needs and guiding us through every step of the process. Their patience and dedication to helping us find the perfect vehicle made all the difference. We are thrilled with our 2021 Toyota RAV4—it’s exactly the car we were hoping for. Thank you to Alfred and the team for making this such a smooth and enjoyable experience. We’ll definitely be back in the future! More

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Our first ever Toyota and first experience with TOYOTA OF CLEVELAND. Sales pressure simply does not exist. Atmosphere is quite informal meaning all the team treats you like a new friend and less like a cli CLEVELAND. Sales pressure simply does not exist. Atmosphere is quite informal meaning all the team treats you like a new friend and less like a client. I found this refreshing. I believe I received an excellent deal and excellent value for my trade. The dealership inventory was very good, especially for a Toyota dealership where, based on demand, some models are difficult to find. This was the only vehicle dealership we visited because their website was up to date and the only nearby dealership that had what we were looking for. Evan Hicks was our salesman and patiently helped me through linking the phone and new App to the new truck...and answering a thousand questions. Evan is also a Toyota owner making his familiarity easy to navigate through the vast Toyota selection. As for the vehicle itself - When I left the dealership, I pulled onto I-75 and glided into traffic. The truck's (TRD Pro) smoothness and ride quality exceeded my expectations. The growl of the tuned exhaust was just icing on the cake. More

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Having an honest dealership is rare, so I'm glad we have Cleveland Toyota here in our area. This is my 2nd vehicle I've purchased through them with Kenny Jones being my repeat salesman. Kenny's knowledge of Cleveland Toyota here in our area. This is my 2nd vehicle I've purchased through them with Kenny Jones being my repeat salesman. Kenny's knowledge of the vehicles, both new and used, are super helpful. With my wife's brand new Rav4 Hybrid last month and now my used 2022 Tundra, he's been very knowledgeable and upfront about everything, and even on the phone he has been super responsive anytime I call. We'll be back for my 2nd daughter's car for sure because we love the reliability and quality of Toyota vehicles and this particular dealership is far superior to the rest. I also want to give a shout out to our finance person Crystal Thompson who is always so thorough and pretty quick with our financing, and just a kind-hearted person in general. The floor managers and service ladies at the front desk who are always kind make a big impression as well, and the other salesmen who never fail to greet us on our way in and always open the doors for my wife and daughters like gentlemen should. A great team to deal with and a pleasure. More

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Michael, Justin and Justice did great. Thanks for helping us make buying a car easy. They worked together as a team. Michael sold me and my husband our 2025 Toyota camry le. The car is all Thanks for helping us make buying a car easy. They worked together as a team. Michael sold me and my husband our 2025 Toyota camry le. The car is all wheel drive and was very important to us. The car can also be started by using a app. This was important that the car had remote start. Michael was very patient showing us the app, Bluetooth, and all the features. So far the app is free for a year, I don't know how I feel about having to pay for the ability to remote start my car. Justice went over all of the extra warrants for the car and helped us choose what was best for us. He also said he drives the same car. Justin the sales manager came in and worked out the few little things to bring the deal home. Thanks More

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