Karl Alvarez | Page 40

Tom Berges in Sales was wonderful to work with!! He made finding and purchasing my vehicle a great experience! I highly recommend Ferman BMW and Mr. Berges! Kudos to the Financing department as well!! finding and purchasing my vehicle a great experience! I highly recommend Ferman BMW and Mr. Berges! Kudos to the Financing department as well!! More

by Sweetcruz04 Verified Customer Verified Customer

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We have been customers of Ferman BMW for many years and are never disappointed with the way we are treated. Karl Alvarez and Joe Cleaver always make us feel welcomed and appreciated.Dealing with them is l are never disappointed with the way we are treated. Karl Alvarez and Joe Cleaver always make us feel welcomed and appreciated.Dealing with them is like dealing with family. Love this dealership. More

by deet0 Verified Customer Verified Customer

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Trust, genuine interest in customers & kindness goes miles.. I am a single mom working in Tampa, Fl, and searching for a new car was a stressful task, especially during COVID. While my plan was to drive to 3-4 I am a single mom working in Tampa, Fl, and searching for a new car was a stressful task, especially during COVID. While my plan was to drive to 3-4 BMW dealerships in the area, my first stop was at Ferman BMW in Palm Harbor. At Ferman BMW, I met Mr. Cleo Conley, Sales Advisor. Mr. Conley was patient, kind, courteous, and very helpful with my thousands of questions. I most sincerely appreciate his calm demeanor and his care for attention to all my concerns. I also had a very positive exchange with Mr. David Theado, Manager at this dealership. Mr. Conley shows great ability as a people-person and in connecting with customers of diverse cultures and backgrounds. I believe Mr. Conley truly represents Ferman BMW in a very positive way. Highly recommend this dealership and working with Cleo Conley :) More

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Great fast professional service. Excellent customer service! Very highly recommended dealership.Lots of beautiful cars to look at during the service wait. I have great experience. service! Very highly recommended dealership.Lots of beautiful cars to look at during the service wait. I have great experience. More

by Syl Verified Customer Verified Customer

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Great dealership with friendly and knowledgeable associates. My third vehicle purchased due to longstanding dealership relationship. The manger, Karl Alvarez, is an exceptional person, making the bu associates. My third vehicle purchased due to longstanding dealership relationship. The manger, Karl Alvarez, is an exceptional person, making the buying process a pleasure. More

by leoabbey Verified Customer Verified Customer

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I took my BMW X1 in for service And Cesar takes exceptional care of us all the time. He truly is a representation of excellence in your service department. For that reason, I would only use your Fe exceptional care of us all the time. He truly is a representation of excellence in your service department. For that reason, I would only use your Ferman BMW service because of him and his service. One other person I would like to mention is the gentleman who greeted us at the service dept-James Bird I think is his name. More

by PC Verified Customer Verified Customer

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Great people! They were very attentive and listened to what I was looking for and trying to accomplish. Upon delivery of my car, they took as much time as needed to answer all of my questions. They have a what I was looking for and trying to accomplish. Upon delivery of my car, they took as much time as needed to answer all of my questions. They have also been great on follow up. Excellent dealership experience. Notably, I want to mention Mary, Karl, Kenny and Bob. Thank you! More

by dpoposki Verified Customer Verified Customer

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Outstanding Multi-faceted Guest Service You come to expect quality service when purchasing a BMW, as the brand itself commands it. Ferman BMW Palm Harbor goes well beyond those brand expect You come to expect quality service when purchasing a BMW, as the brand itself commands it. Ferman BMW Palm Harbor goes well beyond those brand expectations and rolls out the red carpet. Every phase of the buying process, from those weeks ahead when I was doing all of my research, trying to replace a car I loved so much but found it to be impractical. Karl, the General Sales Manager and John Rebello, Sales Manager were helpful and most importantly, so very patient and reassuring. I thought they would have to pry my fingers from the steering wheel of my other car, but the beautiful BMW SUV met all of my needs and provided the luxury I enjoy. I went on a test drive with Robert "Chowder" Chodorowski, one of their top sales associates, and WOW... He really knows BMWs. He walked me through all of the features, went the extra mile to get the car fueled up, made sure it sparkled, and even programmed my phone into the audio for me, walking me step by step through the use of the media features. Thank you, Scott for helping choose the best warranty. I left finance feeling protected. This Amazing Team sent me off in style. I drove the car all the way home to Northwest Florida on a tank of petrol. The drive was heavenly. Thank you so much, Ferman BMW for making me feel like part of the family! Awesome experience. It was a long drive to get to you, but oh so worth it! KGM More

by KGM Verified Customer Verified Customer

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I found the facility to be very neat and receptive the receptionist was very helpful and the whole experience was excellent and the best of it was the service and the staff they were very helpful pleasant receptionist was very helpful and the whole experience was excellent and the best of it was the service and the staff they were very helpful pleasant and accommodating and willing to answer questions immediately More

by hazemandary Verified Customer Verified Customer

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Team was good and responded quickly. Required shipping Team was good and responded quickly. Required shipping of two cars. My only issue was more with the shipping company as it took a while to get the Team was good and responded quickly. Required shipping of two cars. My only issue was more with the shipping company as it took a while to get the cars shipped. More

by krohn3609 Verified Customer Verified Customer

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