Karl Alvarez | Page 41

Great dealership with friendly and knowledgeable associates. My third vehicle purchased due to longstanding dealership relationship. The manger, Karl Alvarez, is an exceptional person, making the bu associates. My third vehicle purchased due to longstanding dealership relationship. The manger, Karl Alvarez, is an exceptional person, making the buying process a pleasure. More

by leoabbey Verified Customer Verified Customer

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I took my BMW X1 in for service And Cesar takes exceptional care of us all the time. He truly is a representation of excellence in your service department. For that reason, I would only use your Fe exceptional care of us all the time. He truly is a representation of excellence in your service department. For that reason, I would only use your Ferman BMW service because of him and his service. One other person I would like to mention is the gentleman who greeted us at the service dept-James Bird I think is his name. More

by PC Verified Customer Verified Customer

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Great people! They were very attentive and listened to what I was looking for and trying to accomplish. Upon delivery of my car, they took as much time as needed to answer all of my questions. They have a what I was looking for and trying to accomplish. Upon delivery of my car, they took as much time as needed to answer all of my questions. They have also been great on follow up. Excellent dealership experience. Notably, I want to mention Mary, Karl, Kenny and Bob. Thank you! More

by dpoposki Verified Customer Verified Customer

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Outstanding Multi-faceted Guest Service You come to expect quality service when purchasing a BMW, as the brand itself commands it. Ferman BMW Palm Harbor goes well beyond those brand expect You come to expect quality service when purchasing a BMW, as the brand itself commands it. Ferman BMW Palm Harbor goes well beyond those brand expectations and rolls out the red carpet. Every phase of the buying process, from those weeks ahead when I was doing all of my research, trying to replace a car I loved so much but found it to be impractical. Karl, the General Sales Manager and John Rebello, Sales Manager were helpful and most importantly, so very patient and reassuring. I thought they would have to pry my fingers from the steering wheel of my other car, but the beautiful BMW SUV met all of my needs and provided the luxury I enjoy. I went on a test drive with Robert "Chowder" Chodorowski, one of their top sales associates, and WOW... He really knows BMWs. He walked me through all of the features, went the extra mile to get the car fueled up, made sure it sparkled, and even programmed my phone into the audio for me, walking me step by step through the use of the media features. Thank you, Scott for helping choose the best warranty. I left finance feeling protected. This Amazing Team sent me off in style. I drove the car all the way home to Northwest Florida on a tank of petrol. The drive was heavenly. Thank you so much, Ferman BMW for making me feel like part of the family! Awesome experience. It was a long drive to get to you, but oh so worth it! KGM More

by KGM Verified Customer Verified Customer

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I found the facility to be very neat and receptive the receptionist was very helpful and the whole experience was excellent and the best of it was the service and the staff they were very helpful pleasant receptionist was very helpful and the whole experience was excellent and the best of it was the service and the staff they were very helpful pleasant and accommodating and willing to answer questions immediately More

by hazemandary Verified Customer Verified Customer

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Team was good and responded quickly. Required shipping Team was good and responded quickly. Required shipping of two cars. My only issue was more with the shipping company as it took a while to get the Team was good and responded quickly. Required shipping of two cars. My only issue was more with the shipping company as it took a while to get the cars shipped. More

by krohn3609 Verified Customer Verified Customer

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Very professional and polite. Very easy transaction. Very knowledgeable with no pressure. Will refer them to all my friends.. Very convient location with great hours. knowledgeable with no pressure. Will refer them to all my friends.. Very convient location with great hours. More

by billyfernandez67 Verified Customer Verified Customer

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Excellent service Caesar is a great service adviser very helpful and very friendly I have been coming to this dealership over 10 years this is my 3rd car I purchased here. I hope the bagels will be back s helpful and very friendly I have been coming to this dealership over 10 years this is my 3rd car I purchased here. I hope the bagels will be back soon 😊 More

by Syl Verified Customer Verified Customer

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What can I say about Mr Gary... he is extremely helpful, professional, knowledgeable and helps you to make right decisions. Thank you Gary for getting me this beautiful ride that I dreamed of ! By the way h professional, knowledgeable and helps you to make right decisions. Thank you Gary for getting me this beautiful ride that I dreamed of ! By the way he never put pressure on selling all about what you want as a customer now you don’t get that in every dealership especially during slow times..... I will see Gary on my next car shopping . Also Scott from finance is amazing . More

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Gary went above and beyond to make me feel comfortable and to make sure I knew everything before purchasing my car. After purchase he also made sure to follow up and make sure all my questions were answer and to make sure I knew everything before purchasing my car. After purchase he also made sure to follow up and make sure all my questions were answered. More

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