Kyle Silcox | Page 28

Excellent Every time I come into service the Service advisors and guys that great you are extremely courteous, friendly and professional. It is always an enjoy Every time I come into service the Service advisors and guys that great you are extremely courteous, friendly and professional. It is always an enjoyable experience. More

by MKELLER4 Verified Customer Verified Customer

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Extra Special Care!! I can't say enough nice things about my dealings with the Ferman BMW service center- I have been a long time customer (since it was Sunshine BMW 20 ye I can't say enough nice things about my dealings with the Ferman BMW service center- I have been a long time customer (since it was Sunshine BMW 20 years ago!!) and haven't really been happy with my dealings with the service department until recently- Now when I come in, I always ask for the same team- Orion Mancini on the intake/initial point of contact and Jamie Annese as my service advisor. The last few visits have been far superior- these two always go the extra mile to make sure that my questions are answered and all of my requests have been addressed. I was thinking of giving up and going elsewhere, but thanks to these two- I've decided to stay at Ferman. Thank you Orion and Jamie for a great experience!! You two are the BEST!!! PS- I always trust Kyle Silcox to find out what's REALLY wrong with my car!! More

by DR SALTON Verified Customer Verified Customer

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Needs help! Customer service should come first. You are not doing customer a favor by helping them. Cesar and jimmy only two guys you have that are worth a xxxx in service ! not doing customer a favor by helping them. Cesar and jimmy only two guys you have that are worth a xxxx in service ! More

by NIK.MANIAS Verified Customer Verified Customer

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Very Disappointed Won't be back. I had service at another dealer which is a few miles further but I was very satisfied. Had to bring my car back twice. Won't be back. I had service at another dealer which is a few miles further but I was very satisfied. Had to bring my car back twice. More

by nkr303 Verified Customer Verified Customer

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Excellent service and great service advisors Ferman BMW fixed all the service issues, Advisors (Nick, Jamie and Sal) are all world class in customer service. And foreman Kyle Silcox is truly top Ferman BMW fixed all the service issues, Advisors (Nick, Jamie and Sal) are all world class in customer service. And foreman Kyle Silcox is truly top notch! More

by Manny Mohan Verified Customer Verified Customer

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SERVICE First class operation,unlike some other dealer i know. These guys do service right,Ferman will be the only dealer i go to for future sales and service First class operation,unlike some other dealer i know. These guys do service right,Ferman will be the only dealer i go to for future sales and service More

by stevestavern1 Verified Customer Verified Customer

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Service Shop Forman Kyle and his team were very professional In trying to diagnose the source of the noise coming from under my vehicle at operating temperatu Shop Forman Kyle and his team were very professional In trying to diagnose the source of the noise coming from under my vehicle at operating temperatures, I know they did there best to resolve the problem. More

by SWOOPU Verified Customer Verified Customer

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Emergency Care I was out of town visiting my daughter when the engine light came on. They were able to see me early the next day and fix the problem (I was leaving I was out of town visiting my daughter when the engine light came on. They were able to see me early the next day and fix the problem (I was leaving the following day). This dealership has always beenvery accomodating. I always seemto have a car issue when visiting Florida. Aprevious time there was a short in the car door handle which was draining the battery and causing computer issues. This required obtaining a spare part from New Jersey and agin there was a time constraint. They provided a loaner for a couple of days until they could get the part in. Again, they provided excellent service. More

by DRBOBPENTERSON Verified Customer Verified Customer

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Basic service Just basic service for my car and was part of the service was under the warranty that all no complicated process & I didn’t pay because the items wa Just basic service for my car and was part of the service was under the warranty that all no complicated process & I didn’t pay because the items was under the warranty..basic issue with just basic treatment that all More

by NO2 Verified Customer Verified Customer

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Good job On the work that was done. Very professional and accommodating for a man and his dogs. Highly recommended service shop, they know BMW because they a On the work that was done. Very professional and accommodating for a man and his dogs. Highly recommended service shop, they know BMW because they are BMW! More

by pxdali Verified Customer Verified Customer

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