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Matthew Reagan
Matthew Reagan at Toyota of Cleveland

Matthew Reagan | Page 2

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.8
46 Reviews
4.8

46 Reviews

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46 Reviews of Matthew Reagan

September 11, 2026

Dealership Rating
Employee Rating

Great place and people Best place to buy a vehicle and service department is the best More

by JSILVERS114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Angelia Caronia, Michael Hampton, Alison Smith

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Sep 11, 2026

Toyota of Cleveland responded

Hearing that you consider us the top choice for buying a vehicle and for service means a lot to our team. We’re glad the service on your Tundra lived up to your expectations, and we appreciate your five-star rating. Justin Chretien General Sales Manager 423-664-9715

September 11, 2026

Dealership Rating
Employee Rating

I have purchased 2 cars from here and i only bring my Toyota here for service. They are friendly and do exceptional work. Toyota of Cleveland is my preferred dealership and sevice center! I highly rec More

by pzb37091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia, Michael Hampton

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Sep 11, 2026

Toyota of Cleveland responded

Knowing you find our team welcoming and our service exceptional is rewarding. We’re honored to be the service center you trust for your Toyota Sienna, and we appreciate your recommendation. Justin Chretien General Sales Manager 423-664-9715

September 10, 2026

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Employee Rating

Matthew in the service department is amazing. He always seems to have a positive attitude and is incredibly helpful. He's definitely an asset. More

by wendyburchfield1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 10, 2026

Toyota of Cleveland responded

We’re glad Matthew’s positive attitude and helpful support made your Toyota Highlander Hybrid service visit smooth. Hearing that you find him such an asset means a lot to our service department. Justin Chretien General Sales Manager 423-664-9715

September 07, 2026

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Employee Rating

Not for an oil change. Last month I was charged $64 for my Rav 4. This time $112. More

by lucian.myers
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Andy Peek

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Sep 10, 2026

Toyota of Cleveland responded

Lucian, We're sorry to see the low rating. We strive for a five-star experience for our customers and regret if that wasn't the case this time. Please reach out at your earliest convenience to address this and find a resolution. Thank you, Justin Chretien - GSM - 423-664-9715

September 03, 2026

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Employee Rating

Very efficient! Very nice. Easy to schedule appointments. Always good about explaining what needs to be done or what was done. More

by deniseroach542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2026

Toyota of Cleveland responded

We’re glad scheduling service appointments for your Toyota 4Runner felt effortless from start to finish. Knowing our team explained each step clearly and addressed your needs efficiently is rewarding. Justin Chretien General Sales Manager 423-664-9715

September 02, 2026

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Employee Rating

I love your warranty manager and would like to cake her out on a date More

by jimmiebrown0559@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monte' Burney, Tom Trout, Anthony Durbin, Andy Peek, Susan Tubbs, Matthew Raymond, Angelia Caronia, Michael Hampton, Alison Smith

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Sep 02, 2026

Toyota of Cleveland responded

Hi Jimmie! Thank you for your confidence in Toyota of Cleveland! We appreciate your business.

August 26, 2026

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Employee Rating

While the service is still pricey, everyone was exceptionally pleasant and helpful, it must be worth it to have my Toyota serviced by knowledgeable Toyota people because I keep coming back. More

by valdrst1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 26, 2026

Toyota of Cleveland responded

We're delighted to hear you've had such positive experiences with our team! We appreciate your business and look forward to seeing you again at Toyota of Cleveland! Safe travels!

August 19, 2026

Dealership Rating
Employee Rating

Nice service . Thank you everyone .I will be back for next time. Have bless day. More

by akaraseva3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Angelia Caronia, Michael Hampton, Alison Smith , Luis Mendez

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Aug 19, 2026

Toyota of Cleveland responded

Thank you for the five-star rating and for recognizing our service on your Toyota Corolla Cross. We look forward to seeing you again soon. Justin Chretien General Sales Manager 423-664-9715

August 14, 2026

Dealership Rating
Employee Rating

I like the Toyota team there in Cleveland Tennessee and I will recommend them to everyone 👍 More

by mawgrand9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Angelia Caronia, Michael Hampton, Alison Smith , Luis Mendez

Print
Aug 15, 2026

Toyota of Cleveland responded

Hearing that you’d recommend our service department to everyone means a great deal to our team. We’re glad our crew in Cleveland made your service visit for your Kia Sportage enjoyable. Justin Chretien General Sales Manager 423-664-9715

August 13, 2026

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Employee Rating

Service was quick and the advisor was informative. Staff were friendly in the waiting area. More

by tford1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 14, 2026

Toyota of Cleveland responded

We're glad your service was quick, your advisor kept you informed, and our friendly staff made your time in the waiting area pleasant. We truly appreciate your support!-Toyota of Cleveland

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