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Michael Munno

Overview Reviews (17) Inventory (268)

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Michael Munno

Michael Munno | Page 2

Body Shop Manager

Klaben Ford Lincoln of Warren

3853 Youngstown Rd.
Warren, OH 44484

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rated

17 Reviews

Overview Reviews (17) Inventory (268)

Dealership Experience

4 yrs, 9 mos

Industry Experience

30 yrs, 5 mos

Languages Spoken

English

not yet
rated

17 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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17 Reviews of Michael Munno

May 05, 2023

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Employee Rating

This was to be fix in November of 2022. Scheduled many time with Mike in auto body and voiced my concerns that I had issues I wanted taken care of. That my motor they just put in was runnin Scheduled many time with Mike in auto body and voiced my concerns that I had issues I wanted taken care of. That my motor they just put in was running rough. I had that concern and conversation with him in October. He told me when they bring it in to fix the second part they will look at it and take care if it. When I finally got my car in to be fixed it was March 15th 2023 and I was told my motor Mont was starting to become weak from the motor vibrations (that they installed and I have been complaining about) would cost me $200 plus labor. I and tired of being tossed around. It took me a month and half to have the motor put in and I had to call Mr. Klabin to move that along. So no I am not happy. Not even buying my next car from them! More

by badtas38

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jeff Mundell

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May 05, 2023 -

Klaben Ford Lincoln of Warren responded

We apologize for the experience you encountered at our repair facility. I assure you we want to make any concern you have our top priority. We would like the opportunity to inspect your vehicle again, confirm the cause of the vibration, and resolve the issue you have described. Feel free to reach out to me or our Service Manager, Bill Basista, to coordinate a time that works for you. I apologize again for the situation and the inconvenience. Michael Munno Body Shop Manager Klaben Ford Lincoln of Warren Ph: 330-369-4444

May 06, 2023 -

badtas38 responded

I received a phone call to bring my car in on May 16th. I am hoping for a positive outcome.

February 11, 2023

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Employee Rating

Great people! Great service! Definitely look forward to dealing with them more in the future!! Great service! Definitely look forward to dealing with them more in the future!! More

by rdmiller2000

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Mundell, Michael Klaben , John Renier, Michael KLABEN Jr!!!!!

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Feb 13, 2023 -

Klaben Ford Lincoln of Warren responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

December 02, 2022

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Employee Rating

Klaben is the best! I wish you all a Merry Christmas and blessed New Year! I wish you all a Merry Christmas and blessed New Year! More

by Cindy Donatone

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chuck Potashnik, Michael Klaben

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Dec 03, 2022 -

Klaben Ford Lincoln of Warren responded

Hello Cindy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 02, 2022

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Employee Rating

Very nice servicemen. Took a long time, but I know it was because of parts. My only complaint was the inside of my car was really dirty. Greasy fingerprints on the window Took a long time, but I know it was because of parts. My only complaint was the inside of my car was really dirty. Greasy fingerprints on the windows and doors & especially the light roof of the car. More

by LLfowler72

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jeff Mundell

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Aug 02, 2022 -

Klaben Ford Lincoln of Warren responded

Thank you for taking the time complete a review. We take all feedback very seriously and use it as a tool to be better. We sincerely apologize your vehicle was returned in the condition you describe. We know that is completely unacceptable and should not have happened. No excuses. Per our recent phone conversation, we would like the opportunity to properly clean your vehicle at your convenience. Thanks also for your understanding of the current environment as it relates to parts availability. We appreciate your business and look forward to correcting the cleanliness issues your vehicle.

Aug 03, 2022 -

LLfowler72 responded

Hello, Thank you for your response and addressing my complaint. I greatly appreciate your offer to clean the car. I already cleaned it and everything else is great. Overall, I am very pleased with your service and just wanted to mention my issue.

July 02, 2022

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Employee Rating

Best helpful and is willing to fix the issue at all cost. They really take care of you here. They really take care of you here. More

by Pamendik

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jeff Johnson, Jeff Mundell, Scott Burk, Michael Klaben, Michael Klaben Jr, Albert Collins, Niall McGee , Natalie Burk, John Renier

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Jul 04, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 26, 2022

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Employee Rating

Everyone at the dealership did great for us. Will continue to be a happy customer! Will continue to be a happy customer! More

by REXKING

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jeff Johnson, Jeff Mundell, Scott Burk, Nick Papantonakis, Albert Collins, Niall McGee , Natalie Burk, John Renier

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Apr 27, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

December 20, 2021

Dealership Rating

Employee Rating

Klaben Ford has treated us with much dignity and respect they are a top notch professional dealership! they are a top notch professional dealership! More

by E-ws22

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jeff Mundell, Michael Klaben Jr, Kenny Goss , Natalie Burk

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