Michael Munno
Michael Munno at Klaben Ford Lincoln of Warren

Michael Munno | Page 2

Body Shop Manager

Klaben Ford Lincoln of Warren

3853 Youngstown Rd.
Warren, OH 44484

Contact Me
5.0
20 Reviews

Dealership Experience

5 yrs, 2 mos

Industry Experience

30 yrs, 10 mos

Languages Spoken

English English

5.0

20 Reviews

Write a Review

20 Reviews of Michael Munno

September 15, 2023

Dealership Rating
Employee Rating

It's always been my go to to purchase & to repair but after being told they couldn't check my brakes until almost 10 days when you tell them they almost go out was a bit disconcerting especially when I j More

by COMRADLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 16, 2023

Klaben Ford Lincoln of Warren responded

We apologize for the scenario you have shared relating to your brakes. We value your feedback and review your comments with our team in an effort to do better. As a long time valued Klaben customer, we would like the opportunity to discuss your situation further and see if there is a way we can regain your confidence. Please call me personally at your convenience. (330)369-4444 Ext 112. Thank you. Mike Klaben Sr.

August 25, 2023

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Employee Rating

well run professional dealership. clean and responsive great communication skills. will return in the future More

by DALLMAN0
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Service Time
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Recommend Dealer
Yes

July 05, 2023

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Stacey was a great sales person who met and surpassed my needs! Great job Stacey! More

by tim.atchison
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stacey Dennis

May 05, 2023

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Employee Rating

This was to be fix in November of 2022. Scheduled many time with Mike in auto body and voiced my concerns that I had issues I wanted taken care of. That my motor they just put in was runnin More

by badtas38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Mundell

May 05, 2023

Klaben Ford Lincoln of Warren responded

We apologize for the experience you encountered at our repair facility. I assure you we want to make any concern you have our top priority. We would like the opportunity to inspect your vehicle again, confirm the cause of the vibration, and resolve the issue you have described. Feel free to reach out to me or our Service Manager, Bill Basista, to coordinate a time that works for you. I apologize again for the situation and the inconvenience. Michael Munno Body Shop Manager Klaben Ford Lincoln of Warren Ph: 330-369-4444

May 06, 2023

badtas38 responded

I received a phone call to bring my car in on May 16th. I am hoping for a positive outcome.

February 11, 2023

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Great people! Great service! Definitely look forward to dealing with them more in the future!! More

by rdmiller2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Mundell, Michael Klaben , John Renier, Michael KLABEN Jr!!!!!

Feb 13, 2023

Klaben Ford Lincoln of Warren responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

December 02, 2022

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Klaben is the best! I wish you all a Merry Christmas and blessed New Year! More

by Cindy Donatone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Potashnik, Michael Klaben

Dec 03, 2022

Klaben Ford Lincoln of Warren responded

Hello Cindy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 02, 2022

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Employee Rating

Very nice servicemen. Took a long time, but I know it was because of parts. My only complaint was the inside of my car was really dirty. Greasy fingerprints on the window More

by LLfowler72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Mundell

Aug 02, 2022

Klaben Ford Lincoln of Warren responded

Thank you for taking the time complete a review. We take all feedback very seriously and use it as a tool to be better. We sincerely apologize your vehicle was returned in the condition you describe. We know that is completely unacceptable and should not have happened. No excuses. Per our recent phone conversation, we would like the opportunity to properly clean your vehicle at your convenience. Thanks also for your understanding of the current environment as it relates to parts availability. We appreciate your business and look forward to correcting the cleanliness issues your vehicle.

Aug 03, 2022

LLfowler72 responded

Hello, Thank you for your response and addressing my complaint. I greatly appreciate your offer to clean the car. I already cleaned it and everything else is great. Overall, I am very pleased with your service and just wanted to mention my issue.

July 02, 2022

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Best helpful and is willing to fix the issue at all cost. They really take care of you here. More

by Pamendik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 04, 2022

Klaben Ford Lincoln of Warren responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 26, 2022

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Employee Rating

Everyone at the dealership did great for us. Will continue to be a happy customer! More

by REXKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 27, 2022

Klaben Ford Lincoln of Warren responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

December 20, 2021

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Employee Rating

Klaben Ford has treated us with much dignity and respect they are a top notch professional dealership! More

by E-ws22
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Mundell, Michael Klaben Jr, Kenny Goss , Natalie Burk

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