Mona Crooks | Page 12

Mona is always pleasant respectful and patient in answering all my questions. She is so busy but when she is working with me she gives me her full time and attention. I appreciate the consistency o answering all my questions. She is so busy but when she is working with me she gives me her full time and attention. I appreciate the consistency of working with the same kind and knowledgeable employee each time I come in. More

by RWBURKE Verified Customer Verified Customer

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I I've always had my truck serviced at Klaben Ford whether it be routine oil changes and maintenance to more complex repairs, Klaben Ford's service team has the experience and tools to get the job don whether it be routine oil changes and maintenance to more complex repairs, Klaben Ford's service team has the experience and tools to get the job done right. They are praised for their thoroughness in diagnosing and resolving problems. Communication is a strong point, with staff keeping customers informed about the status of their vehicle and explaining repairs in detail. Speaking of communication my service writer Mona crooks did an exceptional job keeping me updated every step of the way. More

by Joseph68 Verified Customer Verified Customer

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Mona effectively communicates and explains thoroughly! She’s also very pleasant to work with! Also thanks to Eli for the informative video! She’s also very pleasant to work with! Also thanks to Eli for the informative video! More

by dlmjr7 Verified Customer Verified Customer

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I recently had a total loss on my car and went to Klaben's website to look at my available options for another car. Narrowed it down to 3 and reached out to the Amazing Tim Sterling to get the next s Klaben's website to look at my available options for another car. Narrowed it down to 3 and reached out to the Amazing Tim Sterling to get the next steps to get me back on the road. The Team at Klaben listens to their customers. This will be my 4th purchase in 12 years, by now I feel like family More

by fairyrain826 Verified Customer Verified Customer

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Everything went well. It must have been a slow day, as the length of time at the dealership was much less than usual. It must have been a slow day, as the length of time at the dealership was much less than usual. More

by RGEE56 Verified Customer Verified Customer

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Completely satisfied with my experience at Klaben Ford & Joe French as my service advisor. They always treat you right and provide outstanding service. I highly recommend Klaben Ford for your next car and/ Joe French as my service advisor. They always treat you right and provide outstanding service. I highly recommend Klaben Ford for your next car and/or maintenance items. It’s was a pleasure to have Joe as my service advisor. More

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Joe has been my service rep for more than eight years. He’s always kind and thoughtful. Answers questions well. I love to joke with him about RainX windshield wiper fluid, I don’t like them to put the blu He’s always kind and thoughtful. Answers questions well. I love to joke with him about RainX windshield wiper fluid, I don’t like them to put the blue in my car. We always have a good chuckle over that More

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My 2020 Explorer ST was repaired to spec and the team went over and above as always. went over and above as always. More

by rickmoore5014 Verified Customer Verified Customer

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Mona is my contact. Every appointment has been a great experience. Mona is professional, courteous, pleasant, friendly, informative. I had a couple questions today and Every appointment has been a great experience. Mona is professional, courteous, pleasant, friendly, informative. I had a couple questions today and she answered them and treated me like a customer, not like I was bothering her. She reminded me that my 30,0 mile inspection was due, too me the cost and it would be a 4 hr wait. I appreciated that very much. I told her I would try to get someone to pick me up or pick a day when I could wait and reschedule. In this day and age, unfortunately, it is difficult finding a person that likes their job and treats customers with respect. Maintenance is necessary but not always enjoyable, but Mona makes it a lot easier to deal with it. More

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Service department went above and beyond to make up for Ford's loop holes in their service plan. Mona went to bat for me and resolved the issues. Ford's loop holes in their service plan. Mona went to bat for me and resolved the issues. More

by Jschrenk84 Verified Customer Verified Customer

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